The BBB has received some 83 complaints about the company, a majority were filed since February. Most complainants allege making online purchases ranging from $20 to $6,800, no delivery, and difficulty reaching the company about their order or a refund among other issues.
While the company has earned an ‘F’ rating for these poor business practices and lack of response to complaints, the company did respond to a few complaints by delivering merchandise or issuing refunds/credits.
In February, one consumer spent some $6,800 on various hardware, paid by credit card but did not receive their order. Luckily, the consumer contacted their credit card company and received credit.
As of today, Bold Hardware’s listed phone numbers are out of service. Their website is functional, but does not accept payments. It features an online chat representative. When the BBB asked to speak to a supervisor, the representative claimed that a supervisor will contact us shortly. A supervisor has not contacted the Better Business Bureau. The Better Business Bureau contacted Bold Hardware multiple times regarding this pattern of allegations and has received no response.
Paying by credit card does not guarantee a return of credit. Under the Fair Credit Billing Act, you have 60 days after the billing period to file a complaint with your Creditor. Complainants report that Bold Hardware has offered refunds via email, but few refunds have been reported.
The Better Business Bureau advises online shoppers to protect themselves with a credit card and consider:
Find a business you can TRUST at bbb.org. Research BBB Business Reviews, including: ratings, company background information, complaints, and customer reviews.
Read online reviews and verify when the website URL was created using a WHOIS search for the website URL.
Pay by Credit Card. Under the Fair Credit Billing Act, you have the right in certain circumstances to have credit card charges reversed if you do not receive what you paid for. This is not available for check, cash, or money order transactions. File a complaint with your creditor. FTC recommends that you send a letter so that it reaches the creditor within 60 days after the first bill was mailed to you.
If you think your Creditor violated the Fair Credit Billing Act, file a complaint with the FTC. The Federal Trade Commission (FTC) enforces the FCBA for most creditors except banks.
Know your Rights. According to the FTC Mail Order Rule, if the business makes no shipment statement, it must have a reasonable basis for believing that it can ship within 30 days.
Check the address with Google and the Postal Service: Do a simple google map search and contact postal authorities to identify the physical location.
For more shopping advice, consult our shopping tips here: http://go.bbb.org/1hGkNET