SACRAMENTO, Ca., Aug. 1, 2013 – Better Business Bureau encourages businesses to be aware of invoices purportedly mailed from IDBS after businesses throughout the United States report receiving invoices for services they did not order.
To date, BBB has closed ten complaints against IDBS, which also operates as Internet Data Business Services. The complaints allege that the company sends invoices for around $600 to businesses. However, the businesses allege they never agreed to, nor did they receive any services.
The company currently has an ‘F’ rating
with BBB of Minnesota and North Dakota for, in part, failing to resolve a pattern of complaints. IDBS does respond to complainants by offering to drop the balances.
BBB recommends the following to avoid paying for unauthorized services:
Route calls for product ordering, directory listing or service offerings to a designated employee. Train this employee to distinguish between legitimate and illegitimate offers. Keep a list of all offers and services your business has participated in to prevent illegitimate businesses from claiming an employee agreed to the charges.
Train your staff. Advise employees not authorized to place orders to simply state, “I am not authorized to place orders. I will transfer you to ____.”
Watch for fraud. Alert your staff to be on the lookout for fake invoices, fraudulent calls or phony solicitations. Read all offers carefully to verify the cost and terms of all offers.
Start With Trust. Before agreeing to any offers, check the company out at BBB.org. Review the company’s complaint history, reviews and more.
Know Your Rights.
If you receive supplies or bills for unordered services, do not pay. Avoid returning unordered products. Treat any unordered merchandise you receive as a gift. According to the Federal Trade Commission
, you cannot be billed for merchandise you did not order.
As a business-supported nonprofit organization, Better Business Bureau's mission is to promote an ethical marketplace. BBB sets standards for ethical business behavior, helps consumer identify reliable businesses through BBB Business Reviews, sets standards for truthful advertising, evaluates and provides reviews of charities, educates consumers, and offers dispute resolution services. In 2012, consumers relied on BBB 124 million times for Business Reviews, consumer tips and scam alerts. To learn more, please visit www.necal.bbb.org.