Your Better Business Bureau serving Northeast California is warning consumers of Evolution Cards and Comics after they failed to deliver.
Sacramento, CA- A game is no fun when someone else holds the cards. Evolution Cards & Comics in Elk Grove has yet to deliver card game packages after customers paid some $139.99. Customers said they pre-ordered, Magic: The Gathering Commander, expecting delivery in November 2013, but they never received their order, according to customers' complaints.
Furthermore, they reported difficulty contacting the company. If a response was received, Evolution offered future delivery dates, excuses for the late delivery, or high product demand as a result of the non-shipment. Customers filed complaints, all with the same result - no product.
Evolution Cards and Comics also fails to respond to most complaints presented by BBB on behalf of its customers seeking resolution. BBB is concerned that the company has not complied with FTC Mail Order Rule, which states, in part:
You must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days.
BBB rates Evolution Cards with an ‘F’ rating for failing to deliver and respond to most complaints. Though some customers have reported that the business does not respond to telephone calls or emails, the company has been verified by BBB as an operating business as of April 16, 2014 as their physical location is open for business.
Quick Tips for Ordering Online:
Check the business review in our online directory.
Review the offer closely, be sure to read the terms and conditions.
Know the business’s history. Search consumer reviews online or with the BBB
Order with your credit card and only use secure sites. This gives you the opportunity to get your money back through your credit card company. See our Shopping tips for more details.
According to the Fair Credit Billing Act, you may have 60 days to dispute charges with your credit card issuer.
If your shipment is delayed,
Contact the store immediately, bear in mind you may only have 60 days to dispute charges.
If the business does not respond, contact BBB and your credit card company.
Remember don’t play your hand until you know your business. Take precautions when ordering online and do your research.
For more consumer tips: visit necal.bbb.org; call your BBB at (916) 443-6843; or email us at firstname.lastname@example.org.