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Better Business Bureau ®
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Northeast California
BBB Reveals Top Industries For Inquiries in 2012
March 12, 2013

SACRAMENTO, Ca., March 11, 2013 – Better Business Bureau celebrated its 100th year by helping over 180 million consumers across the United States and Canada, along with setting new records in virtually every category of service. 

Inquiries to BBB rose more than 20 percent nationally. Locally, the BBB serving northeastern California fielded a record breaking one million inquiries regarding marketplace issues in its service area covering 24 counties.

“We are proud to know that so many of our community members are researching before purchasing,” said Gary Almond, president of BBB serving northeast California. “It’s encouraging to know that as we enter our second century of existence, BBB is still growing and increasing in relevancy.”

Better Business Bureau maintains BBB Business Reviews on more than 69,000 businesses in the northeastern California territory and rates them based on complaint histories, responsiveness to customers, licensing, government action, and other factors. 

The top industries for inquiries locally were: 

Industry2012 Total Inquiries 
Contractors - General 32,036
Auto Repair & Service25,194
Roofing Contractors 23,699 
Auto Dealers - Used Cars20,284 
Heating & Air Conditioning 20,072
Attorneys 20,053 
Insurance Companies 18,500 
Mortgage Brokers 15,358 
Construction & Remodeling 14,464 
Security Control Equipment 13,447 


Consumers wishing to research local businesses before purchasing or file disputes with companies can visit necal.bbb.org or call 916-443-6668.

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The regional Better Business Bureau serving northeast California services 24 counties in the 209, 916 and 530 area codes.  

Reporters: For more information or to schedule an interview with a BBB spokesperson, contact Cailin Peterson at 916-307-4199.