BBB Announces Top Industries for Complaints in 2011

February 02, 2012
Better Business Bureau today released its list for top complaints and top inquiries in 2011 for the Northeast California area, with auto-related services topping the list.

Consumers and businesses contacted BBB serving Northeast California over 969,000 times in 2011, a 19 percent increase from 2010, for reasons ranging from receiving general consumer advice to filing complaints against businesses. 

“Some industries’ complaint volumes remained steady, while others, such as internet shopping saw a significant increase,” said Gary Almond, president of BBB serving Northeast California. “It’s a big indicator of the changing face of commerce when internet shopping complaint volume doubles in one year.”

Following are the lists of top industries for complaints and inquiries in 2011. Statistics gathered are for the Northeast California service area. 

Top 10 Industries for Complaints in 2011 

1. Auto Dealers – New Cars
2. Auto Repair & Services
3. Auto Dealers – Used Cars
4. Auto Service Contract Companies
5. Internet Shopping
6. Attorneys
7. Furniture – Retail
8. Retail Stores
9. Auto Parts & Supplies – New
10. Cable TV, Internet and Telephone Installers

Top 10 Industries for Inquiries in 2011 

1. Contractors
2. Attorneys
3. Auto Repair & Service
4. Insurance
5. Roofing & Gutter Contracting Service
6. Auto Dealers – Used Cars
7. Mortgage Brokers
8. Plumbers
9. Real Estate and Related Services
10. Auto Dealers – New Cars

BBB services to the public are free. Consumers may obtain business reviews by visiting