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BBB Accredited Business since

Pennington & Sons Glass & Screens, Inc.

Phone: (916) 361-7700 View Additional Phone Numbers 10437 Folsom Blvd, Rncho Cordova, CA 95670 http://glassandscreenshop.com


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Description

Pennington & Sons Glass & Screens, Inc. offers professional residential and commercial glass and screen services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pennington & Sons Glass & Screens, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pennington & Sons Glass & Screens, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pennington & Sons Glass & Screens, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 14, 1992 Business started: 04/03/2012 in CA Business incorporated 04/03/2012 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 977065.

Type of Entity

Corporation

Business Management
Les Pennington, Owner Robert Pennington, Owner
Contact Information
Principal: Les Pennington, Owner
Business Category

Windows Glass - Repair Glaziers Windows - Installation & Service Screens - Windows

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 10437 Folsom Blvd

    Rncho Cordova, CA 95670 (916) 363-4464 (916) 224-9944 (916) 361-7700

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: first they brake my show door. they reorder the wrong size door. they don't put me on their top of to do list when door comes in. show up 5 hrs. late. no courtesy call. its been 3 weeks now. I told them when my window comes in that I should the first on their list I'm right around corner 5 mins. away. and I'm not on their priority list. They didn't show up this morning.

Desired Settlement: I just want my shower door done. and let the people know not to use this company.

Business Response: Business' Initial Response
Contact Name and Title: *** ********** C.E.O. Contact Phone: XXX-XXX-XXXX Contact Email: ***********@aol.com This customer was a pain in the first place, first of all he wanted me to discount him everytime we spoke, and i stsated to him my prices were low as they are and that upset him everytime, and we never ordered the door wrong our supplier shiped it wrong and we called ****** everytime to explain this and he was always angry and yes we did chip the first door but mistakes happen but it seems like to him mistakes should never happen, we were in contact with him everytime so his coments are wrong. also note he shorted us $ 100.00 on payment. and he was also told that this shower has no guarantees that it will not leak, we explained to him that this type of shower is not made for his small bathroom.

Consumer's Final Response
They came yesterday on the 07/17/13. After I file this Complaint and finish installing my show door. They took $100.00 off the price. But they still have lousy customer service. And I would not recommend these guys.