BBB Accredited Business since
Phone: (916) 437-7579 5443 Stationers Way, Sacramento, CA 95842
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A BBB Accredited Business since
BBB has determined that Impressive Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Impressive Exteriors include:
- Length of time business has been operating
Factors that raised the rating for Impressive Exteriors include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Brad Grenell, Owner
Windows Contractors - General Siding Contractors Windows - Installation & Service
Alternate Business NamesBAD Inc.
Products & Services
This company offers general contractor, window, and siding services.
Industry TipsHiring a Contractor in California
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: We hired Impressive Exteriors License # 973585 (916) 437-7579 of Sacramento to install CraneBoard batten siding on our home in July 2013. The work was completed in August 2013; within 60 days we noticed four large spots or bubbling/blistering. TO DATE THIS ISSUE IS NOT REPAIRED OR RESOLVED. We contacated Impressive Exteriors in early October 2013 and were told they would send someone out to fix the problem. During the month of October 2013 thru the present date, we made multiple telephone calls, left numerous messages, and spoke with the office manager ******, the owner **** *******, the salesman **** *****, and estimator **** ***** to no avail. Noone inspected the home, or repaired anything. Eventually, we were instructed to fill out a warranty repair form to Royal Building Products, this online form was very technial, we requested assistance, so eventually on 10/29/13 **** ***** came to our home and completed the form. On 11/8/13 Royal Building Products authorized the work, issued a voucher, provided the products to Impressive Repairs to correct the problem. Impressive Exteriors promised the work would be completed in January 2014. From Nov 2013- Jan 2014, we have spoke to all of the above people repeatedly, have been given conflicting information, run around, and excuses. As of 1/17,2014 we have no action, resolution or idea when this will be repaired.
Desired Settlement: Would like to have the warrenty work completed.
Business Response: We have scheduled an appointment on Feb 3rd AM wiht the m/m ***** to take care of the problem.
BBB's Final Determination: Consumer accepted resolution offered by the business.