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In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ridgeline Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ridgeline Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ridgeline Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 12, 1993 Business started: 06/01/1990 in CA Business started locally: 06/01/1990
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Niehaus, Owner
Contact Information
Principal: Mr. Robert Niehaus, Owner
Business Category

Windows - Installation & Service Awnings & Canopies Contractors - General Deck Builder Siding Contractors Construction & Remodeling Services

Hours of Operation
M: 8:00 AM - 7:30 PM
T: 8:00 AM - 7:30 PM
W: 9:00 AM - 7:30 PM
Th: 8:00 AM - 7:30 PM
F: 8:00 AM - 7:30 PM
S: 9:00 AM - 5:00 PM
Su: Closed
H: Closed
Industry Tips
BBB Tips for Hiring a Contractor in California

Additional Locations

  • 5901 Rosebud Lane Suite #130

    Sacramento, CA 95841

  • 5901 Rosebud Ln Ste 130

    Sacramento, CA 95841

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Complaint Detail(s)

2/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Feb. 2012 water pooling down front porch. Contractor said it was nothing. I went to county and found out work had to be inspected. In August 2012 replaced window that I hadn't ordered but damaged window sill flashing. He refuses to expose other newly stucco work. There is what appears to be a mildew stain inside the living room adjacent to where the pooling on outside of porch. My house is currently exposed to rain.

Desired Settlement: Abide by current notices. Replace any work that he damages. I did not agree to defective work.

Business Response: Business' Initial Response
I am ready and willing to work with my client on all issues. This includes the water intrusion at the front porch, mildew, window flashing, and exposing completed work for the building inspector. Before the first rain storm in October I covered the exposed areas of the house with visqueen. As for the "water pooling down the front porch", it was initially thought that the new stucco was absorbing water (which is common). After a subsequent rain it was determined that the water intrusion was due to either a pre-existing leak, or a breach in the new vapor barrior, or both. I have offered to replace the vapor barrior at no charge. As for the replacement window, I have stated that the window sill flashing would be replaced. I have not refused to do that. I have stated that I would work with the building inspector to expose any new work that he requested. The mildew stain will be addressed both before and after the exterior work is finished, as I have stated previously. In summary, I have been ready and willing to address these items.

Consumer's Final Response
1. There were no measurements for "vinyl mull" window on the window list.. The two separate windows that I ordered are on the list. The "vinyl mull" window did not fit the opening in the space where old window were contractor covered some of space with huge molding which should not completely cover space and molding did not match anything in the house. I had complained that the window was not what I ordered before it was installed and was told there was nothing he could do about it now. 2. Light fixtures outside vents painting porches and removing tree roots were promised we were told they weren't putting them in the contract because SMUD finances window and might not approve loan if these things were included. 3. I was told glass for bath room window only came one way the way it was installed. 4. W had o walls that had fallen my daughter took pictures of house before work was done. 5. As to delay I never said cease work to contractor. Contractor had stated he didnt know what to do to pass inspection and had inspector come out to him The first time he asked for test so he wouldnt have to expose everything he did after the test exposure it was determined the whole job had to be inspected also it was getting late in the season and I told contractor to have what the already had exposed pass inspection before doing any more exposing He never scheduled for this partial inspection. 6. I dont know what contractor is referring to when he states stucco worker was harassed flashing which was hanging loose also paper was not under layer two inch minimum at top of window he appeared angry that I told him this 7. contractor did not tell me he would monitor or look at pooling water after the next rain. 8. plastic tape still not working we have had to re-tape several time ourselves 9. again as to delay contractor installed window with damaged window sill and instead of replacing flashing at that time while caulk was fresh he just left it then stucco worker applied paper and wire also flashing did not over lap paper below window.

Business' Final Response
Cover letter to response to complainants' rebuttal The client mentioned replacement of a window that "was not ordered". The house had two hung windows that were mulled together with a wood mull strip between them. For a replacement, two vinyl single hung windows with a vinyl mull between them were ordered. The client said that it was one window and not two. The client eventually accepted the windows and the two existing windows were removed and the two replacement windows were installed. The window project was completed, including re-stuccoing around the windows. The client paid for the project and a receipt was issued. A few months later the client decided that the two mulled windows were not acceptable. After a discussion, I agreed to replace the two windows with two new ones separated, not mulled together. Relatively speaking this was a significant expense. The cost was borne by myself and not the client. There were other extras provided at no cost to the client. There were new screens for the foundation vents installed. Two new exterior light fixtures were installed. Glass for the bathroom window was upgraded. An interior wall which had fallen was re-erected. Also there was a rotting, unattractive 2 x 4 used for the attachment of the power lines for the electrical service. We installed a much more attractive attachment. In short we did more than we agreed to, and we are ****** and anxious to finish the project . Addressing the complainants' rebuttal 1)"Window sill flashing and time of exposure": I have addressed the exposed window flashing on more than one occasion (and at least once in writing). As for the amount of time that the window flashing has been exposed, the client has delayed the completion of the project on more than one occasion. The stucco subcontractor was so harassed by the client that he walked off the job. At that point, I resumed work on the project myself. Shortly after that, I was told to cease work on the house until a new written agreement was signed. I received a written request to resume work from the client dated 9-14-2012. We had a subsequent meeting to go over the details of the request. We agreed that I would write up a more specific and detailed agreement addressing the written request as well as the other issues that we discussed in the meeting. I mailed, as well as hand delivered a written detailed agreement, as requested by the client, and there was no response even after follow up phone calls. "The pooling water in the porch": I did state 2)that it was normal for new stucco to absorb water. I also stated that I would monitor the situation, specifically I would look at it after the next rain. I did look at the porch after the next rain. "Painting porches, repairing concrete, removing tree roots": Painting porches, and repairing a portion of the concrete walk were discussed but not promised. Tree roots 3)were mentioned as the probable cause of the cracking and uplifting of the concrete. Removing the tree roots was not promised. 4)"Written plan of action": Actually, yes, it has been provided. I have stated that in item number 1. 5)"Fortiflash is incompatible": I will be ****** to research this. In fact, I am eager to find out. In any event I will use a compatible product. 6)"Contractor nails into rotted wood": It is not my practice to nail into rotted wood. I don't know where this may have happened. 7)"Plastic and tape covering the windows": I have covered the exposed area around the affected windows. I have taped, re-taped, and mechanically fastened the plastic sheeting in place. I have checked back to see if the sheeting is still in place on a regular basis. 8) "Permit has expired...": I have been and continue to be ready and willing to comply with the "Correction Notice" from the building department and complete the work. Again the client has delayed the project several times. 9)"We want money back and we want to get another contractor to finish work.": This is an unreasonable demand for many reasons. First, the work is done except for a few remaining corrections. And the client has ordered work to stop. Secondly, while the window contract has been paid for, the front porch contract and front porch change order have not. I am more than willing to discuss all the points of the complaint in a rational and truthful manner. 10) A copy of the agreement referred to in item 1 will be either e-mailed or sent by US Postal Service.

BBB's Final Determination: Complaint was resolved through BBB Arbitration

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