BBB Business Review
This Business is not BBB accredited
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This business provides sales and contractor installation services for window and door screens.
On 7/17/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Newcastle Screen Co. include:
- Failure to respond to 3 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Additional Complaint Information
Complainants typically allege that the company collects partial up-front payments for installation or repair services, and then does not meet appointments to perform services or return consumers' calls. Several complainants allege that the company collects down payments on contracts that exceed the maximum allowed by California law, which is 10 percent of the total home improvement contract price or $1,000, whichever is less.
The company generally does not respond to complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. David A. Elkan, Owner Ms. Deanna White, Office Manager
Window Coverings Awnings & Canopies Doors Screens - Door & Window
Products & Services
Newcastle Screen Co. offers the following product(s): Company offers window services.
When working with a contractor in California, before you sign and pay a deposit, be sure the contract includes a detailed description of work to be done including specific brands of products to be used if desired, color choices, quantities and model numbers. Your agreement should include an estimated start and finish date.
Your down payment should not exceed 10 percent of the contract price or $1,000, whichever is less. If you are retaining a pool contractor, the down payment should not exceed 2 percent of the contract price or $200, whichever is less. The only exception to this down payment maximum is if the contractor has obtained a Blanket Performance and Payment Bond, which can be viewed on the contractor’s license. If this bond is secured, the contractor may exceed the down payment requirements.
Industry TipsHiring a Contractor in California: Essential Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview