Are You the Business Owner of I-Tul Design & Software, Inc.?
If yes, click here to login.
4 of 5 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that I-Tul Design & Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for I-Tul Design & Software, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Amanda Hart, CFO
Web Design Internet - Web Hosting Computer Software Publishers & Developers
Alternate Business NamesI-Tul
Products & Services
I-Tul Design & Software, Inc. specializes in web design, management & hosting services.
3009 Douglas Blvd Ste 130
Roseville, CA 95661 (916) 749-1500 (888) 392-8232 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 392-8232(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to deliver service without refund. There have been several attempts to contact i-Tul, but they are unresponsive. I reached out to i-Tul in August 2012 to help me develop a website. Upon agreement, ****** **** (co-founder) committed to a deadline between 12-16 weeks; the 16th week ended on December 3rd, 2012. After failing to deliver on the 3rd of December, *** ******* (project manager) provided another deadline for January 31st, 2013. After failing to meet this deadline too, Kahl Payne (Project Manager) provided another deadline for July 11th, 2013. Again, they failed to deliver. After three missed deadlines, 7 months pass due on the initial deadline, significant amount of patience, misrepresentation, negligence, negligent misrepresentation, constructive fraud, breach of contract, breach of express warranty, breach of implied warranty, fraud, breach of duty of good faith and fair dealing, four attempts providing them with an opportunity to complete the project, and after providing them with more than ample time to respond, I see no other way, but to lodge complaints with the Better Business Bureau. All invoices are listed below: Invoice # Invoice Date Due Date Total Status XXXXXX XX/18/2013 09/01/2013 $17.95 Paid XXXXXX XX/18/2013 08/01/2013 $17.95 Paid XXXXXX XX/17/2013 07/01/2013 $17.95 Paid XXXXXX XX/22/2013 06/05/2013 $368.34 Paid XXXXXX XX/18/2013 06/01/2013 $17.95 Paid XXXXXX XX/17/2013 05/01/2013 $17.95 Paid XXXXXX XX/10/2013 04/24/2013 $129.42 Paid XXXXXX XX/18/2013 04/01/2013 $17.95 Paid XXXXXX XX/12/2013 03/14/2013 $271.50 Paid XXXXXX XX/12/2013 03/14/2013 $497.75 Paid XXXXXX XX/15/2013 03/01/2013 $17.95 Paid XXXXXX XX/18/2013 02/01/2013 $17.95 Paid XXXXXX XX/18/2012 01/01/2013 $17.95 Paid XXXXXX XX/17/2012 12/01/2012 $17.95 Paid XXXXXX XX/18/2012 11/01/2012 $17.95 Paid XXXXXX XX/08/2012 10/22/2012 $20.00 Paid XXXXXX XX/03/2012 10/03/2012 $894.00 Paid XXXXXX XX/25/2012 10/02/2012 $2200.00 Paid XXXXXX XX/13/2012 08/16/2012 $2969.00 Paid Total = $7,547.45
Desired Settlement: I am seeking a full refund in the amount of $7,547.45 plus $160 for the current accumulated legal fees, equaling a total settlement of $7,707.45.
Initial Business Response