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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that I-Tul Design & Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for I-Tul Design & Software, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Amanda Hart, CFO
Web Design Internet - Web Hosting Computer Software Publishers & Developers
Alternate Business NamesI-Tul
Products & Services
I-Tul Design & Software, Inc. specializes in web design, management & hosting services.
3009 Douglas Blvd Ste 130
Roseville, CA 95661 (916) 749-1500 (888) 392-8232 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What is BBB Advertising Review?
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BBB Reporting Policy
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Additional Phone Numbers
- (888) 392-8232(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to deliver service without refund. There have been several attempts to contact i-Tul, but they are unresponsive. I reached out to i-Tul in August 2012 to help me develop a website. Upon agreement, ****** **** (co-founder) committed to a deadline between 12-16 weeks; the 16th week ended on December 3rd, 2012. After failing to deliver on the 3rd of December, *** ******* (project manager) provided another deadline for January 31st, 2013. After failing to meet this deadline too, Kahl Payne (Project Manager) provided another deadline for July 11th, 2013. Again, they failed to deliver. After three missed deadlines, 7 months pass due on the initial deadline, significant amount of patience, misrepresentation, negligence, negligent misrepresentation, constructive fraud, breach of contract, breach of express warranty, breach of implied warranty, fraud, breach of duty of good faith and fair dealing, four attempts providing them with an opportunity to complete the project, and after providing them with more than ample time to respond, I see no other way, but to lodge complaints with the Better Business Bureau. All invoices are listed below: Invoice # Invoice Date Due Date Total Status XXXXXX XX/18/2013 09/01/2013 $17.95 Paid XXXXXX XX/18/2013 08/01/2013 $17.95 Paid XXXXXX XX/17/2013 07/01/2013 $17.95 Paid XXXXXX XX/22/2013 06/05/2013 $368.34 Paid XXXXXX XX/18/2013 06/01/2013 $17.95 Paid XXXXXX XX/17/2013 05/01/2013 $17.95 Paid XXXXXX XX/10/2013 04/24/2013 $129.42 Paid XXXXXX XX/18/2013 04/01/2013 $17.95 Paid XXXXXX XX/12/2013 03/14/2013 $271.50 Paid XXXXXX XX/12/2013 03/14/2013 $497.75 Paid XXXXXX XX/15/2013 03/01/2013 $17.95 Paid XXXXXX XX/18/2013 02/01/2013 $17.95 Paid XXXXXX XX/18/2012 01/01/2013 $17.95 Paid XXXXXX XX/17/2012 12/01/2012 $17.95 Paid XXXXXX XX/18/2012 11/01/2012 $17.95 Paid XXXXXX XX/08/2012 10/22/2012 $20.00 Paid XXXXXX XX/03/2012 10/03/2012 $894.00 Paid XXXXXX XX/25/2012 10/02/2012 $2200.00 Paid XXXXXX XX/13/2012 08/16/2012 $2969.00 Paid Total = $7,547.45
Desired Settlement: I am seeking a full refund in the amount of $7,547.45 plus $160 for the current accumulated legal fees, equaling a total settlement of $7,707.45.
Initial Business Response
BBB's Final Determination: Consumer accepted resolution offered by the business.