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Click for BBB Rating on Banfield Pet Hospital

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Banfield Pet Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Banfield Pet Hospital. BBB of Alaska, Oregon & Western Washington has the full report as that BBB handles all complaints for Banfield Pet Hospital.


Additional Information

BBB file opened: July 29, 2005 Business started: 01/01/2004 Business started locally: 01/01/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 5356.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 6004.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 5806.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 4845.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 6977.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 4770.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 5981.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 6908.

Veterinary Medical Board
1420 Howe Avenue Suite 6, Sacramento CA 95825
www.dca.ca.gov
Phone Number: (916) 263-2610
The number is 6999.

Business Management
Mrs. Genna Casale, Veterinarian - Tracy Location Mr. Jose Choy, Veterinarian - Trinity Parkway Location Dr. Brian Estrada Chen, Veterinarian - Laguna Blvd. Location Mr. Marissa Francis, Veterinarian - Watt Ave Location Dr. Abel Gonzalez, Veterinarian - Truxel Rd. Location Mr. Jessica McAfee, Veterinarian - Sunrise Road Location Mrs. Mimi McCormick, Customer Service Dr. Ken Pawlowski, CEO Mrs. Kristi Pawlowski, CFO of Folsom or Lincoln hospitals Dr. Debora Pettit , Veterinarian - N Sunrise Ave. Location Ms. Jennifer Rutan , Veterinarian - Fairway Drive Location Dr. Andrew Waymire, Veterinarian - McHenry Ave. Location
Contact Information
Customer Contact: Mrs. Mimi McCormick, Customer Service
Business Category

Veterinarians

Products & Services

Banfield Pet Hospital offers the following product(s): Company offers animal hospital services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.