BBB Accredited Business since
Phone: (916) 858-8558 Fax: (916) 858-8544 View Additional Phone Numbers 11315 Sunrise Gold Cir. Ste. C, Rancho Cordova, CA 95742
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A BBB Accredited Business since
BBB has determined that Aerodyne, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aerodyne, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Corner, President Ms. Laurie Symcak, Office Manager/Finance
Vacuum Cleaners - Household - Dealers
Alternate Business NamesAqua Tech
11315 Sunrise Gold Cir. Ste. C
Rancho Cordova, CA 95742 (916) 858-8558 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (916) 719-1378(Phone)
- (916) 851-0726(Phone)
- (916) 858-8503(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: On March 15, 2013 when I purchased a "Rainbow" vacuum cleaner I was promised qty. 2 'Air Care Packages', which consist of 2 'Rainmate plus Fragrance colleciton'. I have contacted the Aerodyne in Rancho Cordova, CA, a total of 6 times, each time they promised the items were being sent out. After not receiving the items I contacted Rainbow corporate offices at:Customer Service Rexair World Headquarters50 West Big Beaver, Suite 350 Troy MI, 48084 USA###-###-####I spoke with a ***** on 10/10/13, she stated she needed to talk to her Manager by the name of ******** and then would call me back, it is now 1/27/14 and I have not heard back from anyone.
Desired Settlement: I would like to get my full refund for the money I paid a total of $1900.00, since they broke the contract agreement I feel that I am entitled to the full amount. They also promise an 8 year warranty however, this is not trustworthy company and I don't have faith in there warranty.
the complaint actually belonged to one of our independent Distributors - LiquidAir. They had just opened their office and she was their customer.
However, after speaking with ***** ******, who is the owner of Aerodyne, he wanted to take care of the situation at this office and so he authorized me to do that.
Yesterday, on 2/9, I spoke with Isis directly and I sent to her priority mail the items she was promised at the time of sale, along with a bonus of an additional Fragrance pack, for her trouble. The items which consisted of 2 Rainmates and 2 Fragrance packs were mailed 2/9 to her and the tracking # is **** **** **** **** **** **. I did let Isis know that they were on their way, and she was pleased with the outcome.
This should satisfy the customers request and I assume this matter is now resolved. If I can be of further assistance or if you have any questions, do not hesitate to contact me at ###-###-####.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: Aerodyne used dishonest sales practices to sell defective and used product and then engaged into unethical behavior and refused to solve the problem. On August 28th, 2013, at 5:35pm, Aerodyne representative ****** ******** forced herself into our apartment without given permission by pushing away my pregnant wife, ******** ***********, and was very rude, offensive and unethical. She was informed that if she would not stop behaving in that manner and would not leave we would call the police. ****** ******** ignored the warning and continued on with her behavior. She made continuous threats that we would not get our money back for the defective merchandise that was sold to us by her in a very unethical and fraudulent way. During the presentation she falsely presented the product, made promises and lied on many occasions. Aerodyne sold us the already opened merchandise and took away part of the original packaging. The product (Rainbow Vacuum Cleaner) itself is defective and had signs of usage all over it. We wanted to return the product and get the refund right away, but neither ****** ******** nor Aerodyne office in Rancho Cordova was available to assist us. Aerodyne representatives & the Aerodyne office in Rancho Cordova have been ignoring us until we filed a dispute and instead of resolving it the company, along with the representative ****** ********* started to harass my family with cold calling and forcing (pushing my pregnant wife) themselves into our home without given consent or permission to do so. The way the company and its representatives act is a direct violation of my basic rights and in some instances even against the law.
Desired Settlement: Refund $2,856. Return my old vacuum. Stop harassment practices.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Bought vacuum, returned vacuum and $ not put back on my card Bought vacuum and $ taken out of my account 2/22/12. Returned vacuum 3 days later and was told the $ was going to be put back on my card. I took them at their word. Something told me to check and I called my bank the end of December and was told there was no refund. I contacted Areodyne and was given the run around. I was told the accountant wasn't in on several occasions or busy and I'd get a call back and I would have to call again. Then was told the manager wanted them to contact the bank to make sure the refund wasn't already made. They were notified it had not been done on 1/11/13 and they would give it to the manager to process the refund. I waited another week and called again on 1/22/13 and was told the manager is out of town until Friday, 1/25/13. It took a few minutes to take the $2,495.00 out of my account last year and I'm feeling taken advantage of and my concerns are being disregarded by the employees of this company.
Desired Settlement: I would like the money taken out of my account and any interest accured to be returned to my account immediately and not at their convenience.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/28/2011||Problems with Product/Service|
|5/9/2011||Problems with Product/Service|