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Northeast California
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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Enchanted Vacation Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Enchanted Vacation Properties include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Enchanted Vacation Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 14, 2009 Business started: 09/12/2003 in CA
Type of Entity

Sole Proprietorship

Business Management
Mrs. Marcella Lawrence, Property Manager
Contact Information
Principal: Mrs. Marcella Lawrence, Property Manager
Business Category

Vacation Rentals Property Management

Products & Services

Enchanted Vacation Properties offers the following product(s): Company offers vacation property rental services.


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Complaint Detail(s)

8/19/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: we rented a home at **** ********** ***** ****** We paid in advance, signed a contract, to be told that the house had been double booked. we rented a house for the week of July 30th to August 4th and were simply told that the house had been double booked. we were offered a refund but at this date we could not find another place to stay. we have been treated very unprofessionaly by the representative of the company ***** (no last name). We've been screamed at over how, "mistakes happen all the time." the rude treatment certainly does not help the fact that we are out a vacation.

Desired Settlement: we simply asked for a comparable rental for our planned vacation. this is the worst i've ever been treated in a business dispute. we have a valid contract and are being treated as if we had made the mistake not them. Then were confronted with the representatives personal problems, this is the most unprofessional real estate agent in the state and that's saying something.

Business Response: Business' Initial Response
The double booking was an accidental error due to a typo, when it was noticed( 10 days later) I contacted the guests immediately. I tried to offer them one of our other properties as well as contact other management companies in the area to find something to meet their criteria, however none of the properties I found for them was to their liking. I also offered a free complementary night at one of our other properties or a free 2 night stay at another time at the property they originally booked, but that was not acceptable to them either. I then offered them a $200 additional credit for their trouble. This was not an intentional mistake, but an accidental one. I tried to offer the people other options, but they were not acceptable to anything. We did credit their credit card immediately in full as well as gave them an additional $200.00