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In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evco Custom Upholstery & Manufacturing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Evco Custom Upholstery & Manufacturing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evco Custom Upholstery & Manufacturing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 08, 1991 Business started: 01/01/1973 Business started locally: 01/01/1973
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Ben Cator, Owner Ms. Alida Murray, Secretary
Contact Information
Principal: Mr. Ben Cator, Owner
Business Category

Upholsterers Furniture Repair & Refinish Supplies

Products & Services

We are a custom upholstery shop that specializes in both residential and commercial furniture restoration and repair


Additional Locations

  • 3432 Auburn Blvd

    Sacramento, CA 95821 (916) 969-8467

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 969-8467(Phone)
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Complaint Detail(s)

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had somebody out to look at our chairs. The chairs were begining to sag. I wanted the chairs fixed. Evco let me know that it shouldn't cost more then $400 each chair. I thought this was very expensive but *** kept saying how expensive the fabric was. I paid $100 check deposit and he took the chairs. 16 1/2 weeks later we received a call stating the chairs were done and it would be $1485. They stated that I could not pay with checks only cash. I do not want to pay with cash only check but *** said his accounting department will not take checks. (Only new strapping and foam was replaced on both chairs) *** stated that he could not give a written estimate as it would be hard to tell.

Desired Settlement: I want my chairs delivered to my house so that I can see they have been repaired then we will pay this outrageous price as I do not see a way out of this one.

Business Response: Final Consumer Response
Customer states that this matter was settled through court mediation (no judgement) and they agreed reluctantly to pay a reduced cost of $1200 for the repaired chairs. Mrs. ******* had prepared a statement for the judge which she wants to mail to us for our records. Although they settled, she asked that BBB continue to look into the matter.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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