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BBB Accredited Business since
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Gain 2-4 years in 20 minutes a day with Bonnie Terry Learning books, games, and guides for dyslexia, ADHD, homeschooling, & special needs learning reading, writing, spelling, study skills, and math. Great for Gifted kids too! Coaching Programs too.
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A BBB Accredited Business since
BBB has determined that Bonnie Terry Learning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bonnie Terry Learning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Bonnie Terry, Owner
Refund and Exchange PolicyAll Bonnie Terry Learning Products comes with a 60 Day Money Back No Questions Asked Guarantee. (Products do need to be in resalable condition.)
Products & Services
Awaken the Scholar Programs for dyslexia, ADHD, autism-all learning skills. Products: Five Minutes to Better Reading Skills,Ten Minutes to Better Study Skills,Making Spelling Sense, 3 games, Writer's Easy Reference Guide, BT Easy Math Reference Guide
238 Poet Smith Dr.
Auburn, CA 95603 (530) 888-7160 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Possibly illegal attainment of email address. Unwanted email contact/spamming. **@bonnieterrylearning.com sent me a marketing message via my Vermont alma mater's email service, and email service that does not release accounts and probably cannot be obtained through legal means. yet, it also seems that BT is aware of my location through data mining. This is also suspect, since I've been applying to jobs with tutoring services in California. So, the data mining may not be done with products I purchase, but job applications. This is incredibly unethical, (if it is true). Though the message sent to me contained an "opt-out" option, that is no excuse. Not only does it not help--I still have to open the email--but it is the issue of obtaining my email and targeting my person that deeply concerns me.
Desired Settlement: I would like three things from BT. 1) A personal apology for using spam marketing, which costs billions to the U.S. economy, and hundreds of dollars to me personally in lost time and spam-filtering software. 2) Full disclosure on how my email address was was obtained (and proof that it was obtained legally). 3) What criteria was used to select me, including the origin of location data. How did BT know that I lived in California, when they were using my stolen Vermont-base email address?
Initial Business Response