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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Don's Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Don's Tree Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Don's Tree Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 28, 1990 Business started: 01/01/1967 Business started locally: 01/01/1967
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Stephen Charles, Owner Mr. Jon Pace, Manager
Contact Information
Principal: Mr. Stephen Charles, Owner
Customer Contact: Mr. Jon Pace, Manager
Business Category

Tree Service Tree Service - Pruning Tree Service - Transplant Stump Grinding

Alternate Business Names
Don & Son Tree Service
Products & Services

Don's Tree Service specializes in tree trimming, thinning, shaping, removal and stump grinding services.


Additional Locations

  • 8555 Florin Rd Ste 4

    Sacramento, CA 95828

  • 9451 Bar Du Ln

    Sacramento, CA 95829

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Types of Complaints Handled by BBB

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  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 689-5244(Phone)
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Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A written estimate was obtained to cut down and remove a Liquid Amber for $1000. A tree crew arrived and refused to do the job for agreed price. My elderly mother has a Liquid Amber Tree in her front yard that is in the process of dying from the top. The tree is approximately 38 years old. My mother asked me to get the tree removed. I had 4 separate estimates completed and decided to have Don's Tree Service to do the removal. The estimate from Don's was priced in the middle of the other estimates on the lower end. The written estimate was done on April 23, 2013 by an employee of Don's Tree Service. The estimate of $1000 included cutting down, stump grinding and removal. The written estimate is 1 page long and shows a map of the property. I decided to have Don's do the work after I reviewed their contractor's license and internet reviews. I spoke to **** with the company and we agreed to have the tree cut down Wednesday May 16th at 0800 hrs. I was told by **** that ******'s crew would do the job. I received a call from my mother on the 23rd that the tree company came by and left without doing the work. One of the tree cutters informed my mother that they could not cut the tree down for the estimate price. The tree was too big and they would not make any money. I waited 2 days for **** to update me but he failed to call me. I called the business and we missed contact for the next 2 days until Tuesday May 21st. **** gave me the new price to cut the tree down at $2000 for the tree and $300 to grind the stump. A 10% savings would be granted by **** for unknown reasons. This was $1300 more than the original estimate completed 2 ½ weeks earlier. Did the tree change that much in this amount of time? I was willing to give in by not requiring the stump to be ground for the same estimate price. This would have saved the company $375. **** did not accept this change that I offered. He told me the best price he could do is at his cost that he estimated to be $1600 for the tree only. This amount would not include the stump grinding. I started to get upset because of the lack of customer service I was receiving. **** was completely professional but he stated that the job would not be completed for any less. He apologized and suggested I should have the work done by another company. Are you kidding me? I was told the job was much bigger and Don's Tree Service could not afford to complete the job. They would go out of business by doing this job. The estimate to do the job was $1000 for cutting down, stump grinding and removal of the wood. The new price for the same work was changed to $2300(minus 10% = $2070). I can not understand such a large difference from the original estimate that was completed 2 ½ weeks earlier. Was it that my mother is 84 years old and the tree crew tried to get more? I certainly hope this is not what happened nor would I think it would occur in today's world. Was the estimate that was given by an employee of Don's Tree Service that much wrong? Did the contract tree crew refuse to do the work for that amount of money or were these employees better at estimating the job? I am having a hard time understanding the answers. The only answer I was given is that Don's Tree Service would not do the job for the estimated cost. A copy of the original estimate will be supplied on request.

Desired Settlement: I would like the Liquid Amber tree removed from my mother's front yard for $1000. I will give in and not require the stump to be ground for the same price. This will save the company approximately $375 by not having this portion completed.

Business Response: Business' Initial Response
Our situation was thoroughly explained to Mr. ******, that one of my employees was on light duty due to an injury and has been helping me with estimates, he has been fine with smaller trees but grossly misjudged Mr. ******'s mom's tree. The crew arrived for 6 hour removal and found a tree that would take two full days to remove and the left half of tree is completely dead. I apologized for the error and encouraged him to go with another company, and hesitated to give him the adjusted bid as the discrepancy was so large. In my discussion with him I offered to do the tree for our cost, but we are not financially secure enough to take a major loss at this time. Mr ****** told me I would take the tree down for $ 1,000.00 or he would excoriate us on Angies' List, Yelp and at the Better Business Bureau. I told him if he felt he was treated unfairly he should complain, but I'm not going to be blackmailed into doing the tree at a $600 or $700 loss, I just can't afford, if it was smaller tree and the difference was smaller, we of course wouldn't hesitate to do the tree. Mr. ******_s other bids were; one for $800 no license or insurance, one company for $2,400, and one for $2,800. Unfortunately we have to with draw our offer to d the tree for $1,600 as the green waste sight is now charging to dump and there would be an additional $400 to $500 in dump fees. I also told Mr. ****** that a large section of the tree is dead and it should be done with a bucket truck for safety, we don't have a bucket truck. We didn't have a signed agreement and we didn't take an advance or deposit, how are we unscrupulous if we withdraw our bid for financial or safety concerns. The insinuation we were trying to take advantage of his mother is mute, he made it clear we were dealing with only him, and we made it clear we preferred not to do the tree. We accept whatever blemish on our reputation we deserve but we decline to remove the tree .

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved