BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Don's Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Don's Tree Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Stephen Charles, Owner
Tree Service Tree Service - Pruning Tree Service - Transplant Stump Grinding
Alternate Business NamesDon & Son Tree Service
Products & Services
Don's Tree Service specializes in tree trimming, thinning, shaping, removal and stump grinding services.
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Additional Phone Numbers
- (916) 689-5244(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: A written estimate was obtained to cut down and remove a Liquid Amber for $1000. A tree crew arrived and refused to do the job for agreed price. My elderly mother has a Liquid Amber Tree in her front yard that is in the process of dying from the top. The tree is approximately 38 years old. My mother asked me to get the tree removed. I had 4 separate estimates completed and decided to have Don's Tree Service to do the removal. The estimate from Don's was priced in the middle of the other estimates on the lower end. The written estimate was done on April 23, 2013 by an employee of Don's Tree Service. The estimate of $1000 included cutting down, stump grinding and removal. The written estimate is 1 page long and shows a map of the property. I decided to have Don's do the work after I reviewed their contractor's license and internet reviews. I spoke to **** with the company and we agreed to have the tree cut down Wednesday May 16th at 0800 hrs. I was told by **** that ******'s crew would do the job. I received a call from my mother on the 23rd that the tree company came by and left without doing the work. One of the tree cutters informed my mother that they could not cut the tree down for the estimate price. The tree was too big and they would not make any money. I waited 2 days for **** to update me but he failed to call me. I called the business and we missed contact for the next 2 days until Tuesday May 21st. **** gave me the new price to cut the tree down at $2000 for the tree and $300 to grind the stump. A 10% savings would be granted by **** for unknown reasons. This was $1300 more than the original estimate completed 2 Â½ weeks earlier. Did the tree change that much in this amount of time? I was willing to give in by not requiring the stump to be ground for the same estimate price. This would have saved the company $375. **** did not accept this change that I offered. He told me the best price he could do is at his cost that he estimated to be $1600 for the tree only. This amount would not include the stump grinding. I started to get upset because of the lack of customer service I was receiving. **** was completely professional but he stated that the job would not be completed for any less. He apologized and suggested I should have the work done by another company. Are you kidding me? I was told the job was much bigger and Don's Tree Service could not afford to complete the job. They would go out of business by doing this job. The estimate to do the job was $1000 for cutting down, stump grinding and removal of the wood. The new price for the same work was changed to $2300(minus 10% = $2070). I can not understand such a large difference from the original estimate that was completed 2 Â½ weeks earlier. Was it that my mother is 84 years old and the tree crew tried to get more? I certainly hope this is not what happened nor would I think it would occur in today's world. Was the estimate that was given by an employee of Don's Tree Service that much wrong? Did the contract tree crew refuse to do the work for that amount of money or were these employees better at estimating the job? I am having a hard time understanding the answers. The only answer I was given is that Don's Tree Service would not do the job for the estimated cost. A copy of the original estimate will be supplied on request.
Desired Settlement: I would like the Liquid Amber tree removed from my mother's front yard for $1000. I will give in and not require the stump to be ground for the same price. This will save the company approximately $375 by not having this portion completed.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved