This Business is not BBB accredited
De Los Santos Tree Service
Phone: (916) 331-9296 View Additional Phone Numbers 4978 Tyler St, Sacramento, CA 95841
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for De Los Santos Tree Service include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for De Los Santos Tree Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Benancio De Los Santos, Owner
Tree Service Tree Service - Pruning Tree Service - Transplant Lawn & Tree Care Stump Removal & Grinding Stump Grinding
Products & Services
De Los Santos Tree Service specializes in tree removal, stump grinding, tree transplant services.
THIS LOCATION IS NOT BBB ACCREDITED
4978 Tyler St
Sacramento, CA 95841 (916) 331-9296 (916) 489-5723 Directions
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Additional Phone Numbers
- (916) 489-5723(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: De Los Santos Tree Service billed me twice for a single charge of $600 (they collected ($1200). They refuse to correct the error. My 87 yr old father-in-law hired De Los Santos Tree Service for Oak tree removal on 5/9/13. As it stands right now, the Tree Service double-billed my father-in-Law and now refuses to repay the duplicate charge of $600. Initially, they lied to my Father-in-law, telling him that they would send him a check (he made 3 different calls to them), but no check came. When I called their office, an employee said "we don't owe him nothing." Also, one of the payments my father-in-law made to them was a check that he first made out payable to "De Los Santos Tree Service." However, the employee refused the check and insisted that the check be made out to him, personally, perhaps to avoid taxes. I feel that de los Santos tree service has taken advantage of an elderly man and will not hold themselves accountable for the double-billing error, which I am trying to resolve for my father-in-law through his bank. However, ******** has said they cannot reverse the charge. It turns out that De Los Santos Tree Service "borrowed" the Visa card machine of a third party, which is where the duplicate/2nd charge occurred.
Desired Settlement: We want the $600 that the tree service double-billed us for.
Consumer's Final Response
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.