BBB Accredited Business since
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Tree and landscape service.
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A BBB Accredited Business since
BBB has determined that A-Better Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-Better Tree Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMs. Michelle Strader, Office Manager Mr. Jeffery D. Strader, Owner
Tree Service Landscape Contractors
Service AreaNorthern California
Alternate Business NamesA Better Landscape Service
Products & Services
Removal, pruning, stump grinding, ornamental and fruit tree pruning, planting and irrigation installation and repair.
Industry TipsHiring a Contractor in California: Essential Tips
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Refusal to provide follow-up service after identifying multi-year process was needed and subsequent service would be charged at a reduced rate. On February 13, 2012, I contracted ******* ******* at A Better Tree Service for tree/plant service. Contracted service was performed on February 16, 2012, and included the following: 1. Structure correction and crown reduction, cleaning, and shaping of 2 ornamental plum trees 2. Structure correction and thinning of an Asian pear (apple) tree 3. Crown reduction and thinning of 4 camellias and 1 gardenia 4. Crown cleaning and shaping of a crepe myrtle tree. At the time of contract, **** identified that service needed to be completed over a multi-year period (for the health of the trees/plants) in order to achieve my desired results. He said that subsequent service would be at approximately half the initial charge. (Subsequent service fees were not put in writing.) Upon completion of the job, I paid $435 expecting to continue service with **** the following year. On June 21, 2013, I called A Better Tree Service to schedule the exact service as the previous year. I was given an appointment for June 27 and told the specific time and charges would be confirmed. Later that night, I received a phone message identifying that A Better Tree Service would not be able to service me. No explanation was given. I can think if 2 reasons for refusing service: 1. I required **** to come a 2nd time to even out the shaping of the plum trees (making me a difficult customer?) and 2. They did not want to honor subsequent service at a lower price. Most likely, both.
Desired Settlement: I simply wanted follow-up service at a reduced rate. However, who would want an unwilling business to service them? Now, I want to warn others of this practice by registering a complaint.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.