BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Roseville Travel, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Roseville Travel, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Seller of Travel
P.O. Box 944255, Sacramento CA 94244
Phone Number: (916) 322-3360
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Paul Dhadda, Owner
Travel Agencies & Bureaus
Alternate Business NamesExquisite Destination Honeymoons Exquisite Incentives Exquisite Luxury Villas Roseville Travel Depot
201 Pacific St
Roseville, CA 95678 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: The travel agent booked two separate transactions to collect two $50 booking fees instead of booking both myself and grandson on the same reservation. On May 23, 2012, ******, the travel agent at Roseville Travel booked two separate flights for me and my grandson so he could collect two different $50 booking fees. He could have easily booked both myself and grandson on the same reservation and charged one booking fee. He blamed the airline for not allowing him to book both of our reservations at the same time which my daughter later told me was untrue. Both of our flights were booked for June 8 and both flights costs $301.60 along with the $50 booking fee each. I was not aware of the second booking fee until I got my credit card statement. My daughter called ****** to ask him to credit my account the $50 since he should have booked both of us together and charged one booking fee but he has failed to do this. She has called him twice over the last two weeks and he continues to put her off. The tickets were for ****** ****** Confirmation # ****** and for ****** ****** confirmation # ******. Also, it should be noted that neither of these flights were taken. I ended up canceling both flights within 24 hours which I assumed would also waive the $50 booking fee but it didn't. I understand that I cannot get that $50 booking fee back but I believe ****** tried to take advantage of me travel knowledge by booking two different transactions and passing along two different fees to me. Please help me get my money back.
Desired Settlement: At the very least I should be refunded $50 since ****** definitely should not have charged two booking fees for the two flights that should have been listed under one transaction. Quite honestly, I feel that I should be refunded the full $100 since neither flight as taken and both were canceled within 24 hours.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.