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Northeast California
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that International Student Tours, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for International Student Tours, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on International Student Tours, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 23, 2009 Business started: 01/01/1976 Business started locally: 01/01/1976 Business incorporated: 01/23/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Seller of Travel
P.O. Box 944255, Sacramento CA 94244
https://webapps.doj.ca.gov/sotas/sellerSearch.action
Phone Number: (916) 322-3360
The number is 2085879.

Type of Entity

Corporation

Business Management
Mr. Robert Voelz, CEO/President
Contact Information
Principal: Mr. Robert Voelz, CEO/President
Business Category

Travel Agencies & Bureaus Online Travel Agency

Alternate Business Names
Gradweek,IST Springbreak,IST Eurograd,Invasion Snow Tours

Additional Locations

  • 5080 Robert J Mathews Pkwy Ste B

    El Dorado Hills, CA 95762 (916) 850-1976 (800) 448-4444

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 850-1976(Phone)
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Complaint Detail(s)

5/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was instructed when we purchased the trip and the optional travelers insurance we could get a full refund less the insurance and was denied When we booked the trip for my 17yr old daughter in march we were instructed by the manager that we needed to submit final payment by XX-XX-XX however we were told we would receive a full refund if we cancel within 60 days of travel...I sent an e mail on XX-XX-XX ( well within the 60 days) and then i talked to the manager and she said I would have to pay a $500 cancellation fee which was not disclosed at the time of payment...i still have not received any documents and it is fraudulent as i never signed anything agreeing to these cancellation terms...I will be disputing my Credit card charge and I just want what was promised

Desired Settlement: I am requesting a full refund of 1308.00

Business Response: Business' Initial Response
Attached to this email you will find an application signed by Mr. ****** on 10/29/12 acknowledging "read, understand, and agree to the 2013 GradWeek Terms & Conditions...." Per those terms, his cancellation of his daughters trip at this time carries a cancellation penalty of $500. We have sent him 5 email statements and 2 hard copy statements over the past 5 months, all of which have the terms attached to them. After researching our air & hotels penalties at this time, I'm will to reduce the penalty to $200. I feel that given the school travels with us every year, I'm willing work with him in the spirit of compromise. I have called Mr. ****** and told him I'd research the matter and get back to him. Since, I have called him and left a message explaining the penalty would be reduced to $200. I have not heard back from him.