BBB Business Review
BBB Accredited Business since 03/19/2009
International Student Tours, Inc.
(800) 448-4444View Additional Phone Numbers5080 Robert J Mathews Pkwy Ste B, El Dorado Hills, CA 95762-5702www.istours.comView Additional Web AddressesFacebookTwitterGoogle+
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BBB Accreditation
A BBB Accredited Business since 03/19/2009
BBB has determined that International Student Tours, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised International Student Tours, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by ResolutionAbout Complaint Details
| 05/03/2013 | Problems with Product / Service | Read Complaint Details X Additional NotesComplaint Category: Failure to honor refund, exchange or credit policies Complaint: Was instructed when we purchased the trip and the optional travelers insurance we could get a full refund less the insurance and was denied Business Response |
| 03/21/2011 | Billing / Collection Issues |
Industry Comparison| Chart
Travel Agencies & Bureaus, Online Travel Agency
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Sellers of Travel300 S Spring St Ste 5212
Los Angeles, CA90013-1230
(213) 897-8065
http://www.caag.state.cad.us
BBB records show a license number of 2085879 for this company, issued by Sellers of Travel. Their web address is http://www.caag.state.cad.us. The expiration date of this license is 03/31/2014.
Type: California Seller of TravelCheck License Status: Check License Status
Please note that governmental licensing information may not be current.
Type of Entity
Corporation
Incorporated: January 2009, CA
Contact Information
Principal: Mr. Robert Voelz (CEO/President)Business Category
Travel Agencies & Bureaus, Online Travel Agency
Alternate Business Names
Gradweek,IST Springbreak,IST Eurograd,Invasion Snow ToursIndustry Tips
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
Map & Directions
Map & Directions
Address for International Student Tours, Inc.
5080 Robert J Mathews Pkwy Ste B
El Dorado Hills, CA 95762-5702
LocationsX
1 Locations
-
5080 Robert J Mathews Pkwy Ste B
El Dorado Hills, CA 95762-5702(800) 448-4444
(916) 850-1976Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northeast California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*International Student Tours, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews in July 2012.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Travel Agencies & Bureaus
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
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