BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Fletcher's Transmissions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fletcher's Transmissions include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. David Carver, Owner
Transmissions - Automobile Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Engines - Rebuild & Exchange
Products & Services
Fletcher's Transmission specializes in transmission service, repair, and rebuild.
Industry TipsAuto Repair - Road Signs of Good Business
2545 Del Paso Blvd.
Sacramento, CA 95815 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Replace Steering Gear Box Change that one put another one in still leaking broken my front window broken both tie rods etc. Told me dont want to have anything else to do with my car, said dont have the righ tools and more things or getting broken. Cannot travel to work in car . When turning the wheel and backing up their is a popping noise.
Desired Settlement: My money back or fix the problem. $191.40 (cash) + $131.40 (CC) Missing sub frame bolts + broken windshield + catalytic converter. Fix steering rack problem. $23 x 3 oil cans.
This is a response to the above numbered complaint. When the customer first brought her car to us for a power steering leak, she stated that she had an unlicensed mechanic IE. (***** **** ) do the first power steering gear box replacement with a used unit that the Customer provided. When the car was put up on a lift it was noted that the return line from the box was leaking. The hose leaked so bad that fluid was everywhere. The customer authorized the repair. The replacement of the return hose was completed. Also the technician noted that possibly, there was bolts missing from the sub-frame. And, we recommended an alignment shop or *** dealership to check the front end and sub-frame.
The customer left here she went to an alignment shop. The alignment shop told the customer that the steering gear box was still leaking. The customer returned to us where we confirmed the other shops findings. So, then the customer asked if we would help get a warranty from the used part supplier. They agreed to warranty it. We quoted a price to install the second used power steering gear box that the customer supplied. We installed the used steering box. We, also recommended to take the car to a car wash to get off as much fluid as possible.
She went back to the alignment shop where they told her that we damaged a tie rod end boot and that the center link was on backwards preventing a proper alignment. We did not remove the center link during our repairs. We attempted to put the center link on correctly as the alignment shop stated. We found that the center link can only go on one way. In attempting this our tool damaged the seals on the center link, at that point we purchased and Installed a new tie rod end and center link at no charge to the customer.
The windshield had a rock chip where the crack began. We did perform a road test after we installed the steering box, the road test was once around the block at the speed limit. The windshield was cracked when it first arrived at our shop.
The catalytic converter is an item we had nothing to do with.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/18/2014||Problems with Product/Service|