BBB Logo

Better Business Bureau ®
Start With Trust®
In Northeast California

This Business is not BBB accredited

B & H Transmissions, Inc.

Phone: (209) 464-1317 Fax: (209) 464-0177 3422 E Miner Ave, Stockton, CA 95205 http://www.bhtransmission.com View Additional Web Addresses ! There is an alert on B & H Transmissions, Inc. !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on B & H Transmissions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 25, 1969 Business started: 01/18/1956 Business started locally: 01/18/1956 Business incorporated: 07/01/1979 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Mr. Richard Forslin, President
Contact Information
Principal: Ms. Tinna Saenz, Vice President
Business Category

Transmissions - Automobile Brake Service

Products & Services

B & H Transmissions, Inc. is a full service transmission repair shop.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3422 E Miner Ave

    Stockton, CA 95205

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

  • https://plus.google.com/103764000632327953166/about?hl=en
Find a LocationX

  Change Location
Show Only Accredited Locations

X

According to information in BBB files, this business is no longer in business.


Complaint Detail(s)

10/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: B&H did not provide the services specifically ask for. They did another services and charged us for that without our knowledge. My husband had a 8 am appointment with B&H on 8/22/13. He had set up an appointment for a transmission flush. When he arrived he specifically said I want a transmission flush. The employee said ok we can do that and we will call you when we are done. The employee without our knowledge was unable to do the flush but did not inform us. He then performed another service that we never gave permission to and then proceeded to charge us 139.56 for something we never asked for or consented to.

Desired Settlement: I want a total refund of 139.56 for services that were never consented to or asked for.

Business Response: Initial Business Response
My customer, ****** *****, did have an appointment for a transmission service. He asked for a transmission fluid exchange, which is a service. He stated that he had just purchased the car & was told his fluid was dirty & needed to be changed. He dropped off & signed the initial check in paperwork for transmission service. Once the pan was dropped, we called the customer and spoke with him to discuss the condition of the pan. We advised him that although we did not experience any drivabilty complaint & no codes were present, there was definitely some wear begining inside the transmission. We also sent him pictures of the pan. We continued with the service & called him when the vehicle was ready. It was only when he picked it up that the word "flush" was even used. He assumed that a fluid exchange was the same as a flush. We explained to him that it was not. And that even had he requested one, we would not have recommended or performed it based on the age of the car and condition of his pan, as a flush will cause internal seal damage. Then, after he left, his wife whom we have never met nor spoke with sent an email. She stated that her husband had called and made an appointment for a transmission flush & was quoted for that. Which is untrue as we do not perform flushes as a practice, we service transmissions as it is stated on our website. Then she states that we only called him once the vehicle was ready to be picked up, which is also untrue. Not only did we call him to discuss the service, but we sent him pictures to view. She continues in her email to me to accuse us of of being dishonest and trying to scam her husband and our customers. She says we need to train our staff how to treat customers fairly and how to use a phone to inform them on what can be done before "scamming" them. All untrue. We never tried to scam him or do anything dishonest. We serviced his transmission and charged him a fair price. There definitely was a miscommunication, but not on our part. We never even knew of the dissatisfaction until SHE emailed us. Neither of them ever called to try to discuss. He has been a customer here since 2008. I have even allowed him to make payments on his repairs in the past. So it wasn't like we did not have a good business repour with him. I understand that SHE is upset. We have not heard a word from our customer. A "flush" would not have been a recommended service for that vehicle. A flush, if performed would run approx. $215.500 (fluid + 2 hours) We charged him $135.00 + tax for a transmission service. I do not feel that we scammed them or were dishonest in any manner. We charged him for a service that he authorized and that we performed. I have a copy of her email to me and my reply back to her, as well as the pictures sent to him and the check in sheet and his invoice.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was help which we never received. As a professional company there is no need to continue to ridicule my wife and I.There is no need to continue discussing my wife. I filed the complaint because I was dissatisfied with your company after no one offered me any resolutions to my problem I had no choice but to file my complaint. I can clearly read your response there is no need for capitalizing certain words.I will accept the refund and you may send the refund to the address you have on file. Please send the refund as certified mail.

Final Business Response
As I previously stated in my reply, we did nothing other than perform a routine service that was requested. I'm still not even clear as to "why" this customer is even upset. They scheduled an appointment and were quoted a price. We performed THAT service for the price quoted. Obviously there is NO pleasing this customers wife, other than refunding their money. I have no problem crediting a customer or even refunding them if I feel they were wronged. I just feel like I am being forced into this. The customer never ONCE even attempted to call us to discuss the matter or resolve. They only sent a rude e-mail informing us of their intent to file a complaint. In her last response she closes by stating " I guess the customer isn't always right" And I believe that is part of the problem. She has the mentality, that just because she is the "customer" she is ALWAYS RIGHT, and she can demand whatever she wants and if she doesn't get her way she will try to damage our reputation. I think that is very wrong unfair not only to my business but any business. I can not believe that this existing customer of mine, whom I allowed to make payments on their previous major repair (for significantly more money than this service) and take their vehicle with them, would do this. However I respect the fact that there was OBVIOUSLY some misunderstanding if this customer truly feels dissatisfied with our service. That is why I gladly will refund the $139.56 for the service we performed.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1