BBB Accredited Business since
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Aamco Transmission & Total car care experts is a national franchise independtly owned specializing in transmissions repairs& engine repairs. We offer nation wide warranties on our transmission work.
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A BBB Accredited Business since
BBB has determined that Aamco Transmissions - Auburn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aamco Transmissions - Auburn include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Harry Uppal, President/Owner Mrs. Swaran Uppal, Secretary/Treasurer
Transmissions - Automobile Auto Repair & Service Brake Service
Products & Services
we repair & rebuild transmissions,engines,we do brakes, clutches , We specialize in rebuilding transfer cases, rear & front differentials.We perform factory maintenances, We honor extended warranties.we offer special fleet pricing.
Industry TipsAuto Repair - Road Signs of Good Business
890 Grass Valley Hwy
Auburn, CA 95603 (530) 823-7746 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Had my transmission rebuilt here. Shortly thereafter (still under warranty) I noticed a fluid leak. I had my vehicle towed back where the told me it was not the transmission, it was an engine oil leak. I replied that the fluid was coming from the differential and was a clear viscous fluid, not engine oil. They then stated that they had simply over filled the fluid and it was venting. I believed them and had the oil leak addressed at my regular mechanic (I already knew about the oil leak) and thought everything was good now. I was wrong, when I next had my regular mechanic do some more work he stated that the transmission fluid was leaking into the differential and forcing the differential fluid out, at exactly the spot I had first noticed the leak initially. I explained the above story and he told me that the "vent" would be the dip stick hole, which was on the other side, there was no way "vented" fluid would be where I showed them I had seen it. I took it back again, this time they claimed I was out of warranty. I believe the problem existed while I was still under warranty when I took the vehicle back the first time and that they either were incompetent or they lied.
Desired Settlement: I payed for services, the services preformed were under par. A problem was created or neglected during the repair. I attempted to resolve the issue while under warranty and was either lied to or the staff was incompetent to understand and remedy the issue. Attempts were made to resolve the issue with the business, with unsatisfactory results. I would now like the business to either refund the cost of "repairs" they rendered or pay for the the repairs now required at the location of my choosing.
Business Response: Mr. **** ***** got his transmission built on his 2001 Subaru Legacy by Aamco Transmission Auburn on 12/17/12, we provided him 12000/12 month warranty which ever came in first. He came back on 03/17/14 stating there is some transmission Leak. We checked the leak we suspected the leak is from front seal in between the differential And Transmission. We recommended further inspection and told him it will cost him $550.00 to remove the transmission and fix the problem if parts required we will furnish them as well but Mr. **** ***** declined and said that he was going out of town and cannot get it fixed now, Further we wish to state that Mr. ***** is out of warranty even then we were willing to work with him but he still declined.
Problems with Product/Service
Read Complaint Details
Complaint: when I wouldn't buy a not needed new transmission for my car the owner pulled wires out from under my dash and disabled my car. I was moving from California to Montana and my car started smoking , I had it towed to auburn calif (60 miles) and the next day brought it to aamco to get it looked at. The owner (female) told me I needed a new transmission before the mechanic even looked at my car. My husband went outside and talked to the mechanic, he said he hadn't even diagnosed it. After he drove it inspected it he told my husband the car is fine and it does not need a transmission. He recommended we replace the fluid, have it flushed. The owner got very mad after my husband told me this and I told her I wanted the fluid flushed only and I didn't want to buy a new $3200 transmission. She started making comments about how I am making bad decisions and my car will break down within miles and I don't know what im doing and I am wasting my money and time. I had the mechanic drain the fluid and I noticed the owner was whispering in his ear and then they finished it and parked it outside. I paid $120 and went to leave and my car wouldn't start. It was turning over but wouldn't engage. The owner started laughing at me and pointing and told me that I waS stupid and calling me sweetheart and told me goodluck! not her problem!!! I was in shock. I pushed my car outside their gate and parking lot and locked it up. I left it overnight. The next day I had my car towed 1 mile down the road to the Honda dealership ($75.00 tow charge)on Hwy 49 in Auburn California. I told the service advisor the whole story and what happened the day before.After they looked at my car they told me someone had removed (ripped out) wires and a electrical box from under my dash and that's why my car wouldn't start. It disabled my car, it was from the security system. The wires were hanging down and the car will not run without that piece. I had them replace the wiring under the dash and then had then do a complete check on my transmission. They told me that old recycled fluid had been put back into my car, there was no new fluid and there was no washer above the drain plug and the transmission oil drain plug was lose. If the car was driven Honda said it would have drained all the fluid and the transmission would have seized up and could have possibly blown my motor. I have documentation from aamco and from Honda. I can send it in to you. AAMCO was mad that I didn't drop $3200 to buy a new transmission and sabitoged my car. I have never dealt with dishonest people like them before. She was mean and spiteful. I drove my car 1000 miles, from California to Montana with no problems at all. Thank god I took my car to Honda. I want a complaint filed. I hope they don't do this to anyone else. The whole experience was awful, I actually lost out on a house since my arrival to Montana was two days later than anticipated.
Desired Settlement: I paid $120.00 to AAMCO for the flush they didn't perform, I paid Honda $157.00 for the tranny flush and they did the wiring for free (they felt bad for me) AND I paid $75 for the tow I want reimbursement of all that I also missed out on my house $600/500=$1100 thank you!!!
Initial Business Response
|2/6/2012||Problems with Product/Service|
|1/30/2012||Problems with Product/Service|