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Northeast California
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAMCO Transmission-Rancho Cordova meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for AAMCO Transmission-Rancho Cordova include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAMCO Transmission-Rancho Cordova
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 10, 1990 Business started: 10/01/1986 Business started locally: 10/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 212608.

Type of Entity

Sole Proprietorship

Business Management
Mr. Bert W. Cava, Owner
Contact Information
Principal: Mr. Bert W. Cava, Owner
Business Category

Transmissions - Automobile Brake Service

Additional Locations

  • 11195 Coloma Rd

    Gold River, CA 95670 (800) 462-2626


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 462-2626(Phone)
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Complaint Detail(s)

8/7/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The vehicle was taken to AAMCO for a timing belt replacement. The timing belt was improperly installed causing catastrophic engine damage. The vehicle was taken to AAMCO in September of 2012 for a timing belt replacement as required by the manufacturer. The timing belt was improperly installed causing catastrophic engine damage while still at AAMCO. AAMCO offered to replace the engine with a used engine of equivalent millage. I agreed with the condition that a warranty would be provided for said engine. The first engine that AAMCO installed had a cracked head and even though they were aware of the faulty engine, they had me pick up the vehicle and drive home. The vehicle did not operate properly, was overheating and coolant would be expelled every time the engine was shut off. I returned the vehicle to AAMCO the same day. AAMCO offered to install a second engine. A second used engine was installed and a one year 12,000 mile warranty was given. I paid a bill to AAMCO in the amount of $1592.68 for the timing belt replacement on the second installed engine. Within the warranty period, the second engine began to leak a significant amount of coolant. The vehicle was taken to AAMCO for diagnostics. AAMCO determines that the cause of the leak was a faulty thermostat. The thermostat is part of the engine assembly that was installed last. AAMCO suggested me taking the vehicle to another repair shop. I then reminded them of the warranty they had given for the engine. AAMCO claimed that this is not covered under the warranty and that it was normal wear and tear. I requested the list of parts cover under this warranty, the owner (****) did not provide the list as requested and began to speak in a rude manner stating that this vehicle has already cost him too much money. I explained that their incompetence was the reason for his expenditures and my extreme inconvenience. A heated argument ensued during which **** the owner made a threatening gesture towards me telling me not to yell at him. I immediately demanded my keys and left the shop. During the weeks that AAMCO was locating and installing engines I requested that AAMCO provide me with a rental car at their expense. AAMCO refused and offered me the shop vehicle instead. I explained that I was uncomfortable with this due to liability reasons. So I was left without a vehicle for this prolonged period and had to rent vehicles at my expense on separate occasions. I took the vehicle to another shop and had to pay $947.61 to replace the thermostat. The shop also noted that there was dry coolant formed around the rear corner of the rear cylinder indicating possible defective engine. The vehicle was picked up on 07/24/2013.

Desired Settlement: In terms of settlement, I expect AAMCO to pay the $947.61 for the thermostat repairs and an additional $500 for rental reimbursement and the inconvenience that they caused me and my family not to mention the extremely rude and unprofessional behavior they demonstrated towards me.

Business Response: Business' Initial Response
Customer was angry because we did not think leak of the housing was a warranty related item. This is a common leak/repair to this motor. We originally recommended having vehicle fixed at another shop however did give a price quote to fix leak. After a unpleasant exchange we offered to fix the vehicle at no charge. Customer declined and said he was taking the vehicle to another shop and expected us to pay for the repair. He was informed that repair would be completed here at no charge and this shop would not pay another shop to do the work. The offer to repair the vehicle at no charge was written on both his copy and the shop copy of the paper work the customer signed. Since customer declined that offer we will not pay for any of claims for payment. As far as rental car claim, that was 8 months ago and at that time he declined use of a free car owned by the shop owner. Therefore we are not offering to pay for that as well.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) AAMCO mentioned in their response that they offered to fix the problem at no charge. This statement is not true. If they had we would not be having this dispute. What they offered was a threat. Towards the end of the heated argument, I requested my key and said that I will be filing an official complaint. This is when **** (owner) yelled back saying that they will fix it but it was going to take a long time. Please keep in mind that when they thought that I was going to pay for the repair they gave me an estimate of 1 day. After all the trouble and financial losses they have caused me as a result of their incompetence, not to mention physical threats and rudeness, they offer nothing to remedy this situation. This is by far the worst business that I have come across.

Business' Final Response
Previous response stands a stated.