BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that AAMCO Transmission-Rancho Cordova meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AAMCO Transmission-Rancho Cordova include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Bert W. Cava, Owner
Transmissions - Automobile Brake Service
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 462-2626(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: The vehicle was taken to AAMCO for a timing belt replacement. The timing belt was improperly installed causing catastrophic engine damage. The vehicle was taken to AAMCO in September of 2012 for a timing belt replacement as required by the manufacturer. The timing belt was improperly installed causing catastrophic engine damage while still at AAMCO. AAMCO offered to replace the engine with a used engine of equivalent millage. I agreed with the condition that a warranty would be provided for said engine. The first engine that AAMCO installed had a cracked head and even though they were aware of the faulty engine, they had me pick up the vehicle and drive home. The vehicle did not operate properly, was overheating and coolant would be expelled every time the engine was shut off. I returned the vehicle to AAMCO the same day. AAMCO offered to install a second engine. A second used engine was installed and a one year 12,000 mile warranty was given. I paid a bill to AAMCO in the amount of $1592.68 for the timing belt replacement on the second installed engine. Within the warranty period, the second engine began to leak a significant amount of coolant. The vehicle was taken to AAMCO for diagnostics. AAMCO determines that the cause of the leak was a faulty thermostat. The thermostat is part of the engine assembly that was installed last. AAMCO suggested me taking the vehicle to another repair shop. I then reminded them of the warranty they had given for the engine. AAMCO claimed that this is not covered under the warranty and that it was normal wear and tear. I requested the list of parts cover under this warranty, the owner (****) did not provide the list as requested and began to speak in a rude manner stating that this vehicle has already cost him too much money. I explained that their incompetence was the reason for his expenditures and my extreme inconvenience. A heated argument ensued during which **** the owner made a threatening gesture towards me telling me not to yell at him. I immediately demanded my keys and left the shop. During the weeks that AAMCO was locating and installing engines I requested that AAMCO provide me with a rental car at their expense. AAMCO refused and offered me the shop vehicle instead. I explained that I was uncomfortable with this due to liability reasons. So I was left without a vehicle for this prolonged period and had to rent vehicles at my expense on separate occasions. I took the vehicle to another shop and had to pay $947.61 to replace the thermostat. The shop also noted that there was dry coolant formed around the rear corner of the rear cylinder indicating possible defective engine. The vehicle was picked up on 07/24/2013.
Desired Settlement: In terms of settlement, I expect AAMCO to pay the $947.61 for the thermostat repairs and an additional $500 for rental reimbursement and the inconvenience that they caused me and my family not to mention the extremely rude and unprofessional behavior they demonstrated towards me.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.