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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for T-Rex Towing & Auto Repair include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for T-Rex Towing & Auto Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T-Rex Towing & Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 20, 2006 Business started: 09/07/2005 Business started locally: 09/07/2005
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 258393.

Motor Carrier Permit Active Carrier (DMV)
PO Box 952869, Sacramento CA 94269
http://dmv.ca.gov/vehindustry/mcp/mcp_actve_carrier.htm
Phone Number: 1-800-777-0133
The number is 0286337.

Type of Entity

Sole Proprietorship

Business Management
Mr. Mark Chavez, Owner
Contact Information
Principal: Mr. Mark Chavez, Owner
Business Category

Towing - Automotive Auto Repair & Service

Alternate Business Names
T Rex Trucking
Licensing

The California Bureau of Automotive Repair (BAR) requires that all businesses performing repairs on automobiles be licensed with the BAR. As of 12/19/13 this business's BAR license, #258393 is being reported as delinquent.

To check on the status of this business's license, or for more information on the laws that govern this industry, you may visit the following website;

http://www.bar.ca.gov

Products & Services

This company offers auto repair, towing, and lien auto sale services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2577 Elkhorn Blvd

    Rio Linda, CA 95673

  • THIS LOCATION IS NOT BBB ACCREDITED

    6114 32nd St

    North Highlands, CA 95660

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

12/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently brought my car into t-rex towing for car repairs. my engine was leaking fluids, my check engine light was on, my car would not go into gear. after all the work was done they told me i needed a new transmission. they replaced the transmission and fixed the leak, so they said. The same day i brought it home it started leaking fluids again, the radio stopped working, and now the heater stopped working. I took it back the next day for the leak, and the radio, and the heater. They said the leak was fixed, but it was not. They also said they did not touch the radio or the heater. My car is now back at the shop again for the fluid leak, radio, and heater. They refused to fix my radio, and heater for free. The leak they are looking into. This all started on October 27th 2014 and is still at the shop today. I told them the radio and the heater was working fine before i brought it in, and now it is not.

Desired Settlement: I WOULD EITHER LIKE A REFUND, OR HAVE MY RADIO, HEATER, AND FLUID LEAK FIXED WHICH IS STILL UNDER WARRANTY. IF NOT, WE ARE WILLING TO GO TO COURT TO GET THIS RESOLVED.

6/26/2012 Problems with Product/Service