BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Radial Tire Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Radial Tire Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Leonard Orrick, President
Tire Dealers Auto Repair & Service
Products & Services
Radial Tire Service offers tires and auto repair for all vehicles.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Radial Tire Service , damaged wheels while installing. After, several failed attempts to match wheel color they are refusing to :A. Purchase a new Wheel.B. Purchase a New Set ( if one wheel can't be located ).c. Purchase rims from me. ( prof of purchase has been provided )I have contacted the establishment from whom I purchased the wheel and they have agreed to sell 1 wheel . The Wheel establishment has contact Radial Tire Service on my behalf to inform them that they have a wheel. No action has been taken by Radial Tire Service. Radial Tire Service has had my wheels since May 14, 2014.
Desired Settlement: Radial Tire Service has had more than enough time and opportunities to place the wheel; they can keep the wheels and issue me a refund for the amount of $900.00.
Consumer Response: Customer states the company has issued a full refund and the issue has been resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: purchased 4 new tires. incorrect install caused major damage On 06/16/12 I purchased 4 tires from Radial service, From the time I picked up my car it felt like something was wrong while driving. I tried it out on the freeway and around town for a few days. I asked friends if new tires can make your car drive funny,and some of them said it probably will take some time to get use to. Finally on 06/21/12 the shaking got to be to much and I realized that i needed to take the car back. I was planning on doing just that on the following Saturday. However, before I could.....I was driving on Eastern ave,making a right turn on Marconi ave, heading east. My car became impossible to control, I heard this awful crashing sound, I thought i just got hit. Ny car slid from the far right hand lane and ended up in the middle turn lane.Needless to say I was extremely upset, not knowing exactly what happened. I called 911 the advised me to only get out of my car if it is safe to do so, I was able to get out and looked at the damage. The right, front, passenger tire, completely came off and was under my car. THe CHP came and a tow truck. I had my car towed back to Radial Tire. THey said that this was not their fault because the lug nuts are still intact and I have an old car. Yes I have an old car. 1999 Toyota 4 Runner. I have kept the maintenance up on this car, consistently. In fact in March 2012 I just had the 120,000 mile check up. I have the paperwork that shows everything is fine and I just needed an oil change with a recommendation for new tires in mid summer. I did not have ANY problem with my car until I took it into Radial Tire. I was told that I had a cracked ball joint. I was also told that if tires are not balanced correctly or if the car is aligned incorrectly that it ads stress to the ball joint, and cracking it. If I had any hint of trouble with my car I would have take it in. What I have been told by other mechanics is that you will normally have a warning of the car feeling like it is out of alignment or shaking or something. There was nothing until I took my car in for new tires. , At the very least Radial Tire should have replaced the one tire and rim, They should be responsible for the entire tire failure, since my tires were not installed correctly.My first phone call to them they hung up on me. When my car was towed to them without having a mechanic look at it they instantly said they were not responsible. Apparently they are also psychic. I am grateful that I did not hurt anyone and I was not seriously injured. I was just knocked around when my car fell and slid.
Desired Settlement: Radial Tire should be responsible for all repairs related to this incident. They contacted the mechanic that did my 120,000 mile check up and was told that I only had an oil change. I have the paper work to show that everything was checked, I also found out that the tire people and the mechanic are friends.....I cannot believe that they just wanted to dismiss what they did. I think they are counting on the fact that I'm old and they can intimidate and ignore what they have done.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.