BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

Click for BBB Rating on Firestone Tire & Service Centers

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire & Service Centers.


Additional Information

BBB file opened: November 09, 1993 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated 07/19/1938 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 222617.

Type of Entity

Corporation

Business Management
Mr. Michael Cho, Fresno Area Manager Mr. Sam Undseth, Sacramento Area Manager Mr. Tim Aldama, Store Manager Mr. Chris Chadwick, Store Manager Mr. Robert Garn, Store Manager Mr. Willie Gladney, Store Manager Mr. Dan Goldthorpe, Store Manager Mr. Chris Halstead, Region Manager Mr. Alex Kolosiwsky, Director, Customer Retention Mr. Rich Korda, SCSR Mr. Johnny Legay, Store Manager Mr. Chris Lungren, Store Manager Mr. Michael Matthews, Store Manager Mr. Darren Miller, Store Manager Mr. Marcel Morlino, Store Manager Mr. Patrick Ogeerally, Store Manager Vishaal Singh, Store Manager Mr. Brian Strawn, Store Manager Mr. Kenneth Thrasher, Store Manager Sithy Touch, Store Manager Mr. Mike Ussery, Store Manager
Contact Information
Principal: Mr. Michael Cho, Fresno Area Manager
Principal: Mr. Sam Undseth, Sacramento Area Manager
Business Category

Tire Dealers Auto Repair & Service Brake Service Tire Repair Wheel Alignment, Frame & Axle Service - Auto Small Engine Repair

Alternate Business Names
Bridgestone/Firestone, Inc. Expert Tire GCR Tire Center Mark Morris Tire
Products & Services

According to information in BBB files, this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

Industry Tips
Auto Repair - Road Signs of Good Business
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.