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Northeast California

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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consolidated Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Consolidated Communications include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 96 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

96 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 28
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 59
Total Closed Complaints 96

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Consolidated Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

top
BBB file opened: May 19, 1993 Business started: 01/09/1964 in CA Business incorporated: 01/09/1964 in CA
Type of Entity

Corporation

Business Management
Ms. Cindy Martin, Asst. Service Quality Manager Ms. Cindy Holland, Service Quality Ms. Clara Lae, Marketing Director
Contact Information
Customer Contact: Ms. Cindy Holland, Service Quality
Principal: Ms. Cindy Martin, Asst. Service Quality Manager
Business Category

Telecommunication Equipment & Systems Service & Repair VOIP (Voice Over Internet Protocol) Sales & Service Voice Mail Services Cable TV, Internet & Telephone Installation Service

Products & Services

Consolidated Communications offers the following product(s): Company offers T.V., internet, phone, telecommunications, and voice services.

Alternate Business Names
Roseville Telephone Company - All Area Locations SureWest Broadband SureWest Communications SureWest Foundation SureWest Long Distance Company SureWest Telephone SureWest TeleVideo SureWest Wireless

Customer Review Rating plus BBB Rating Summary

Consolidated Communications has received 3.8 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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