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BBB® Accredited Business Seal

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BBB Accredited Business since

Consolidated Communications

Additional Locations

Phone: (916) 786-1616 Fax: (916) 786-3187   http://www.surewest.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consolidated Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consolidated Communications include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 87 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 27
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 51
Total Closed Complaints 87

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Consolidated Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: May 19, 1993 Business started: 01/09/1964 in CA Business incorporated: 01/09/1964 in CA
Type of Entity

Corporation

Business Management
Ms. Cindy Martin, Asst. Service Quality Manager Ms. Cindy Holland, Service Quality Ms. Clara Lae, Marketing Director
Contact Information
Customer Contact: Ms. Cindy Holland, Service Quality
Principal: Ms. Cindy Martin, Asst. Service Quality Manager
Business Category

Telecommunication Equipment & Systems Service & Repair VOIP (Voice Over Internet Protocol) Sales & Service Voice Mail Services Cable TV, Internet & Telephone Installation Service

Products & Services

Consolidated Communications offers the following product(s): Company offers T.V., internet, phone, telecommunications, and voice services.

Alternate Business Names
Roseville Telephone Company - All Area Locations SureWest Broadband SureWest Communications SureWest Foundation SureWest Long Distance Company SureWest Telephone SureWest TeleVideo SureWest Wireless

Customer Review Rating plus BBB Rating Summary

Consolidated Communications has received 4.4 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.