BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Incompass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Incompass include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
IRS (Internal Revenue Service)
4330 Watt Ave., North Highlands CA 95826
Phone Number: (800) 829-1040
Type of Entity
Business ManagementMr. Randy Roth, Owner Ms. Barbara Tackett, EA
Tax Return Preparation Taxes - Consultants & Representatives Taxes - Enrolled Agent Accountants - Certified Public Accounting Services Bookkeeping Service Payroll Service
Alternate Business NamesBetter Business Ventures DRK Tax & Business Solutions
Products & Services
Incompass provides a full range of tax, estate and business services, including tax preparation and planning for individuals, businesses, estates, trusts and non-profit organizations.
Industry TipsTax Preparation
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BBB Complaint Process
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Additional Phone Numbers
- (916) 974-9399 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We spoke with the owner of this company about our tax situation before we hired them to do our taxes. We were assured they had no problem with the filing of our taxes and were very confident that it would not be a problem. We received our completed tax forms back and after looking at one state filing I called and spoke to ****** about the amount they said we owed. It was alot more than we expected. She explained our income had dropped and our taxes withheld had also dropped. We paid the tax (over $2,000) and kept thinking that we should not have had to pay such a huge amount. We finally contacted the employer and found out that the W2's were correct but the tax preparer (Incompass Tax, Estate, & Business Solutions) filed our taxes wrong. They put all of our income instead of the portion to go to a seperate state (which was clearly marked on the W2) to the state it should not have gone to. We were taxed on income not made in that state.. Over $2,000. We did not have the amount to send but had to beg and borrow to get the amount sent by the 15th of April. I called them and they sent an amended form. But ****** told me to wait until that state had cashed my check before I sent it in. Upon thinking about the bad/inaccurate service we had received I decided to call that state and ask them. They advised me to send the amended form in immediately because it would probably take approximately six months before it would be resolved. Six months. I emailed ****** ****** and he said he would get back to me in a couple of days. I had asked for a refund of our fees since I had tried to talk to someone about it and get someone to examine it before we sent it in.. After not hearing from him for a week I tried to contact him again through e mail. He sent me back a reply saying I was irratating him and he didn't know why I thought I should be thinking I should get my money back. He said he was turning the issue over to an office manager and ****** who I had issues with in the beginning. Product_Or_Service: Tax preperationb
Desired Settlement: DesiredSettlementID: Refund I feel we should get a full refund after all the issues and bad customer service we have received.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.