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In Northeast California

This Business is not BBB accredited

Blue Lagoon Pool Service

Phone: (209) 612-3057 View Additional Phone Numbers 793 S Tracy Blvd # 122, Tracy, CA 95376 http://www.bluelagoonservice.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Blue Lagoon Pool Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Lagoon Pool Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 03, 2008 Business started: 09/03/1999 Business started locally: 09/03/1999
Type of Entity

Sole Proprietorship

Business Management
Mr. John Pastrikas, Owner Linda Pastrikas, Office Manager
Contact Information
Principal: Mr. John Pastrikas, Owner
Customer Contact: Linda Pastrikas, Office Manager
Business Category

Swimming Pool Service & Repair

Alternate Business Names
Blue Lagoon Service & Repair John's Blue Lagoon Pool Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    793 S Tracy Blvd # 122

    Tracy, CA 95376 (209) 612-3057

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Additional Phone Numbers

  • (209) 992-7118(Phone)
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Complaint Detail(s)

10/29/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Did not show up to do pool service as promised. Kept saying "dogs were out". I personally locked them up. They just did not show up. During the month of September, they were supposed to show up every Tuesday. The technician came only September 3rd. Cancelled service October 5th asked for a full refund, was left a message we are only getting partial refund. We feel we should be paid for 1/2 of September and all of October. Payment was made for October on September 24th - by band debit

Desired Settlement: I feel we should be refunded all of October and 1/2 of September. $150.00.

Business Response: Business' Initial Response
Rebuttal to complaint by ****** ******. The Salazars had been our customer for over 7 years. We would have not just "not showed up" to do their pool service. We strived keep them happy with our service dispite our exhausted efforts. We have always been there on the same day at the same time during our service window. Unfortunately, this has been an on going problem with this customer. We have had a long history of documented issues with them...safe consisent access to pool has only been one of them. In our written customer agreement, it clearly states; "yard must be accessible for the technician to safely access the pool and equipment." We have communicated to the customer with emails, notes left behind, left messages and even face to face about this problem. We have extended the extra courtesy of knocking on the door trying to gain access, but most of the time there has been no answer. We have even gone back to do the missed service after being called because of no access when we were intially there. Recently, October, 2nd, the dogs were "locked up" in the garage, however, the garage door was open and they were "locked up" with a baby gate. Dogs were barking and growling, jumping on the baby gate. Rather than risking getting attacked, if they should knocked the gate down. (mind you these are Shar-pei's, not exactly friendly dogs, they are very aggressive) We walked around to the front door and knocked, no answer. Walked around to the side door, still no one answered. We could hear someone inside, so we knocked even louder. And remember all the time the dogs are still barking like crazy. How could they not know we were there? If I didn't know any better, I'd say they purposely didn't answer the door. After recieving a voice mail on Monday morning, October 8th of her disappointment of missed service on the October 2nd, I emailed customer on October 8th notifying them that we can no longer do their service, because it's been to difficult to work through the access issues. I emailed 3 times and did not get a response from her. In my first email, I stated that we would give a partial credit for October as a courtesy. No refund will be given for the service that was technically missed on 10/3 because we were there to do the service - knocked on door and waited because of lack of safe access to the yard. The dogs held back by a baby gate is not considered safe access. No refund will be given for one missed service in September due to again, no safe access. Customer is well aware of day and time of service. It costs our company money to roll our service trucks to their pool and to much time and money has been wasted by knocking on their doors with no one answering. This customer will be refunded, "in 10 - 14 business days" a partial month's service cost as stated in my email to her on October 8th. We recieved $100.00 for monthly service and $75.00 will be refunded on October 26th by check mailed to her address on file. Thank you.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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