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This Business is not BBB accredited

Beautifulpools.net

Phone: (916) 782-7665 View Additional Phone Numbers 9331 Rocky Lane, Orangevale, CA 95662 http://www.beautifulpools.net View Additional Web Addresses ! Beautifulpools.net is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Beautifulpools.net
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 18, 2002 Business started: 02/18/1999 Business started locally: 02/18/1999
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Dion Hawes, Owner
Contact Information
Principal: Mr. Dion Hawes, Owner
Business Category

Swimming Pool Service & Repair

Alternate Business Names
Dion Hawes Swimming Pool Tile Construction

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    9331 Rocky Lane

    Orangevale, CA 95662

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Additional Phone Numbers

  • (916) 427-4740(Phone)
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Additional Web Addresses

  • http://www.facebook.com/pages/Beautiful-Poolsnet/120900864591081
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According to information in BBB files, it appears that this business is no longer in business.


Complaint Detail(s)

10/29/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Dion Hawes constructed a pool in July of 2009. The tile began to crack after one year and now the tile is falling off. He refused to repair. Dion Hawes "Beautiful Pools" formally DBA Dion Hawes Help You Build Pools, constructed a pool for us in july of 2009. After a year we noticed several tiles broken, however, decided not to make issue of it. Three years later the tile became so bad they started literally falling off into the water. We contacted Hawes several times, informing him of the damage. We told him the pool had been inspected by several different pool contractors and they all respectively told us the way he poured the concrete coping around the pool, caused the tile to move and ultimatel break. We called Hawes on three seperate occasions trying to get him to come and look at the pool. He said he would, but never showed up. He wrote a letter to the bond company stating the reason for the damage is soil conditions. This is not the case based on several other pool companies inspections of the damage and their statements indicating improper concrete pour. Dion Hawes refuses to take responsibility for his poor workmanship, having caused the damage to the tile. The pool has to be drained. The tile has to be cut out and replaced and the coping around the top of the pool has to be chipped out and replaced to fix the issue.

Desired Settlement: We absolutely *do not* want him to repair the damage, but do want to have him pay a contractor of our choice to fix the damage.

Business Response: Business' Initial Response
Thank you for giving me the opportunity to respond to Mr. ******/Ms. ******* complaint, I'm happy to to do so. I pride myself in building the best pool I can, and Mr. ******'s pool/spa was no exception, a lot of effort was put forth to build their pool/spa in a high quality manner. Of course you're not going to hear that from Mr.******. Mr. ****** entered into a contractual agreement with my company to build him a pool and spa on March 28, 09'. I fulfilled my part of the contract to the letter giving them all that was agreed and more at no additional cost or change orders. As is not entirely uncommon in construction, there were bumps along the road, of which I took full responsibility for and rectified such incidents, again at no additional cost to Mr. ******. Mr. ******'s complaint about his tile cracking at the water line, is, to be sure very unfortunate, however the cause of such a failure is in no way due to any defect of material of lack of quality workmanship, or varying of any acceptable trade standards, it is however a cause of natural forces that I or any other contractor have no power over, nor has there been established an exact method of the style of construction used in their pool (Cantilever concrete edging) that has proven to be without failure as regards the natural forces that are encountered. With this being the case it is fairly common for swimming pool and concrete decking contractors to have limits and or exclusions of liability, as I have with respects the damage that can and is caused when when the natural forces occur in just the right situation. Because of the a fore mentioned reason the contract between Mr. ****** and I specifically excludes myself of any liability for just this exact failure. Our contract states:"NOTE: Should soil conditions be of an expansive nature, DHPC will be HELD HARMLESS for ANY AND ALL DAMAGE to decking, coping, tile or appurtenances resulting from expansive soil conditions." Mr.****** clearly initialed that he read and understood the terms and conditions of our agreement prior to any construction began. I understand Mr.******, & Ms. ***** are unhappy and dissatisfied and feel like I should be to blame,that, I cannot change. But I do however think it is important to understand that just because the forces of nature that caused their damage were not violent and abrupt, does not mean they were any less powerful,destructive, and uncontrollable, irregardless of what Mr.****** and Ms. ***** think. Their claim of my being unresponsive is simply untrue, the first communication of any type I got from Ms.***** since the completion of their pool/spa was May of this year 2012, of which I tried to work with them until they made it clear that they had no interest in dealing with me directly. At least one of the contractors findings they submitted, specifically states that the cause was due to "Expansive soil movement." Thank You again for allowing me this opportunity to respond to this matter.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Mr ****** ****** blames the soil as the cause of the problem with our pool. However, Mr ****** ****** is not a Civil engineer, nor a soil engineer. Therefore he is unequipped to make the statement that the soil is "expansive" and caused the total failure of our tile through out our entire pool. Mr ****** did not take a "core" sample of the soil and have it tested by an engineering firm for the type of soil which supports our neighborhood. An examination by independent pool contractors revealed the cause to be poor craftsmanship, having allowed the coping to sag during the pour, ultimately resting on the tile. It's a fact that normal concrete does move from winter to summer, from soil contraction and expansion. Mr ****** did not allow for that normal movement throughout our pool. Hence, when the concrete moves it drags on the tile,snapping the tile. Had he allowed for the proper distance between the tile and the concrete when it was poured, we would not have had the catastrophic failure we've had. Mr ****** uses the "expansive soil" as a catchall for every conceivable problem a pool builder can have.

Business' Final Response
There is nothing that will satisfy Mr.****** besides a check.I have no expectations to "Satisfy" Mr.******. Maybe the BBB has not been informed that Mr. ****** is simultaneously seeking resolution through the CSLB, at this time it is clear that this case through the CSLB is going to binding arbitration, of which I am obligated to do. I find it unnecessary and redundant to agree to a secondary arbitration for the exact same case at the same time. If there is a format that allows me to submit a PDF file of my latest response to the CSLB please let me know.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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