This Business is not BBB accredited
Phone: (916) 782-7665 View Additional Phone Numbers 9331 Rocky Lane, Orangevale, CA 95662 View Additional Web Addresses ! Beautifulpools.net is Believed to Be Out of Business !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Dion Hawes, Owner
Swimming Pool Service & Repair
Alternate Business NamesDion Hawes Swimming Pool Tile Construction
THIS LOCATION IS NOT BBB ACCREDITED
9331 Rocky Lane
Orangevale, CA 95662 Directions
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Additional Phone Numbers
- (916) 427-4740(Phone)
Additional Web Addresses
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Dion Hawes constructed a pool in July of 2009. The tile began to crack after one year and now the tile is falling off. He refused to repair. Dion Hawes "Beautiful Pools" formally DBA Dion Hawes Help You Build Pools, constructed a pool for us in july of 2009. After a year we noticed several tiles broken, however, decided not to make issue of it. Three years later the tile became so bad they started literally falling off into the water. We contacted Hawes several times, informing him of the damage. We told him the pool had been inspected by several different pool contractors and they all respectively told us the way he poured the concrete coping around the pool, caused the tile to move and ultimatel break. We called Hawes on three seperate occasions trying to get him to come and look at the pool. He said he would, but never showed up. He wrote a letter to the bond company stating the reason for the damage is soil conditions. This is not the case based on several other pool companies inspections of the damage and their statements indicating improper concrete pour. Dion Hawes refuses to take responsibility for his poor workmanship, having caused the damage to the tile. The pool has to be drained. The tile has to be cut out and replaced and the coping around the top of the pool has to be chipped out and replaced to fix the issue.
Desired Settlement: We absolutely *do not* want him to repair the damage, but do want to have him pay a contractor of our choice to fix the damage.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved