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In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Seasons Pools & Spas Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for All Seasons Pools & Spas Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Seasons Pools & Spas Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 18, 2008 Business started: 11/01/1990 Business started locally: 11/01/1990 Business incorporated: 01/08/2007 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Kevin Kline, President Ms. Jena' Kline, Secretary
Contact Information
Principal: Mr. Kevin Kline, President
Business Category

Swimming Pool Service & Repair Swimming Pools - Maintenance Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair


Additional Locations

  • 13130 Lincoln Way

    Auburn, CA 95603 (530) 888-7768

  • 135 W McKnight Way Ste A

    Grass Valley, CA 95949 (530) 477-2220

  • 3760 Grass Valley Hwy

    Auburn, CA 95602 (530) 888-9889 (877) 916-7665

  • 4120 Douglas Blvd Ste 305

    Granite Bay, CA 95746 (916) 773-7665

  • 6848 Five Star Blvd Ste 1

    Rocklin, CA 95677 (916) 771-4488

  • 1
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (530) 888-9889(Phone)
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Complaint Detail(s)

3/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I discovered a white substance at the bottom of my pool. All Seasons Pools service dept. sent someone to look at my pool. I was told that the DE filter was leaking into the pool. I was told the backwash valve and O rings probably needed to be replaced. This work was performed and I was charged $141. The problem continued and another worker responded to diagnose the problem. The employee said that he disassembled the filter and checked the O rings and that it should be okay. The problem continued and another worker responded. I was told that the filter grids were bad and had to be replaced. The grids were replaced and I was charged $350. The problem continued. Several different workers came out and completely upset the pool by discharging the DE from the filter into the pool. This went on for 18 months, the problem was never rectified. I contacted the manufacturer of the filter and was told to make sure the backwash valve was installed correctly. Since different workers had responded each time, I asked the most recent one to check the backwash valve to make sure it was installed correctly. I was told he replaced the backwash valve and was charged another $141. I contacted the company and said it had already been replace and it only need to be checked. The company denied the backwash valve had been replaced earlier and sent my bill to collection without warning. I paid the $141 and $20 for the collection agency. I asked a different pool company and they said bring in a sample of your water. The sample was tested for free and I was told the Cyanuric acid level was extremely high and that the substance in my pool was plaster and not DE from the filter. I drained down the pool refilled it and the problem was solved. All Seasons Pool never tested the water. They looked at the white substance on several occasions, but said it was DE and that my filter was in need of expensive repairs. I now know the plaster that was in my pool, looks completely different from

Desired Settlement: Even though none of the work was needed and I paid All Seasons almost $500 for unnecessary work. I want the $161.42 I had to pay refunded. If I have to take them to court, I will ask for all of the money paid to All Seasons to be refunded.Let it be noted that the Cyanuric acid level was at 200, which is a health hazard. All Seasons Pool was negligent for not testing the water to diagnose this well known condition. I was not notified that we were swimming in a pool that was unsafe.

Business Response:

To whom it may concern: Here at All Seasons Pools& Spas, we pride ourselves on superior customer service. I am unhappy to hear that Mr. Beals had the experience that he did. We will refund the requested $161.42. In addition, we will send Mr. Beals a $100 giftcard to spend on supplies at any of our retail locations. Since this job we have made changes to our policies and procedures to prevent this from happening again. Thanks, ***** *******

 

 

***** *******

General Manager

P: ###-###-####

F: ###-###-####

lorencohodes@allseasonspools-spas.com

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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