BBB Business Review
This Business is not BBB accredited
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On 8/11/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Pool Supply World, Inc. include:
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Pool Supply World, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 22 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||22|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints. Consumers generally allege that it takes longer than the stated shipping time to receive their order. Customers also allege that they have a difficult time reaching someone to help them determine a status for their order or to inquire about a refund. In some cases, consumers indicate that they are not notified that the shipping time has been delayed.
The company responds to complaints in most cases by providing refunds.
We wrote the business on September 10 and September 17, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMrs. Dana Swan, Vice President of E-Commerce Operations Mr. Eric Brophy, CFO Ms. Sarah Cripe, Customer Care Agent Mr. Mark Krueger, CEO
Swimming Pool Equipment & Supplies Swimming Pools- Above Ground Spas & Hot Tubs - Dealers Spas & Hot Tubs - Supplies & Parts
Products & Services
Pool Supply World, Inc. offers the following product(s): Company offers swimming pool services.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview