This Business is not BBB accredited
Northwest Pools & Pool Plastering
Phone: (530) 246-1494 622 N Market St, Redding, CA 96003 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Northwest Pools & Pool Plastering include:
- 1 complaint filed against business that was not resolved
Factors that raised the rating for Northwest Pools & Pool Plastering include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Larry Back, President
Swimming Pool Contractors, Dealers, Design
Alternate Business NamesRiver City Pools and Pool Plastering Inc.
Products & Services
Northwest Pools & Pool Plastering specializes in pool renovation; re-surfacing and all types of pool remodel needs.
Industry TipsBuilding a Swimming Pool Tips Hiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
622 N Market St
Redding, CA 96003 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Owner used high pressure to sale their pool service. 3 week job took over 5 months. workmanship is horrible and plaster finish is stained and cracked Salesman and owner ****** used high pressure to sale the service of tearing out old plaster,retiling and replastering our pool. They started in Nov. 2011. ***** the work boss was here for most of the work. They first removed 50% of old plaster and put down bond coat and did tile work. The tile work was beginner at best. We had them redo tile by spa 3-4 times and tile on steps 4 times. The weather forced about 2 week delay.After the delay I checked old plaster and bond coat, it was cracking and lifting everywhere and the tile on the steps was falling off. We kept having ***** come out and trying to fix things. The workmanship was HORRIBLE. He told us this was how things went and it would be OK after the plaster was installed. In late Feruary and After many calls, ****** came out and looked at the workmanship and told us the work was unacceptable. He told ***** to rip out all the bond coat and remaining plaster and that he would set the tile on the steps that the other workers could not get right.In late March After more delay and phone calls from us, ****** reset tile and had the workers use a different type of bond coat on the bottom of pool and pool sidewalls.Things were looking better but we still wern't happy and had concerns. We kept being told not to worry and everything will be ok after the plastering process. One concern was we used dark tile and grout and were wondering if the white plaster would stick to the dark grout. We were told numerous times no. Again after many calls wondering when they were going to finish our pool, they kept telling us they had other jobs in front of us because of their own delays from poor workmanship on our pool. So at this time, May, our 3 week job is now about 6 months. We had been making our progress payments including some extras for turtle tiles. During the process of the bond coating they glued pvc pipes into the pipes in the pool that let water in and out for the filters and circulation. So the day comes for the plastering process. The bond coating that they used was a really dark color. We asked ****** if the bond coating would bleed thru the white plaster. He reassured us that it would not. They plastered the pool and they told us this would be the best pool thay did in a long time. We kept believing them.They cut off the pvc pipes they put in and you could see the blue glue that they used. We asked about it and they told us they would take care of it after they pool start up was done. They had a pool maintanence co. do the startup. WE FOLLOWED ALL THE INSTRUCTIONS. After the pool startup we could dark spots through the plaster. ****** said those were good, that it meant the plaster was good and the darkness would go away. We paid another $751 toward the remaining balance when we really started to notice even more poor workmanship. The plaster has cracks. The plaster has dark staining throughout. There are trowel marks by all the steps. There are areas where it appears the plaster wasnt even smoothed out. Tiles on the steps are either crooked or almost covered in plaster. The tiles at the water line are caked in with plaster. Most of the dark grout has a layer of white plaster on it. The blue glue in the pipes is showing. In the spa area there are 3 ventilation hole right above the water line that they covered with tile. They should have cut the holes out. We have picture of this stuff. We contacted them several times. They sent ***** out, who did alot of the bad tile work, and he doesnt do anything but try and make us look stupid and made a bigger mess. He made the blue glue pvc pipe problem worse, by pulling a chuck of plaster off. We want ****** to come to our house and address the problems, but we were told by the office that he would not come out. We called 2 pool contractors to look at the problems and they both said the work was unacceptable. They said to fix the problems would be starting over. ****** promised us that our pool would look awesome. It looks worse than before.
Desired Settlement: We have taken pictures of all thes problems. We paid them over $7500. We still owe Northwest approx. $2300 that we do not beleive we should pay.We want them to Refund our money we paid them so we can have our pool done properly by another pool contractor. This has cost us alot of money and Our pool looks worse than when we had Northwest over to fix it. This has been a horrible experience.
Business' Initial Response
BBB's Final Determination: The business failed to resolve the complaint issues.