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BBB Accredited Business since

Burketts Pool Plastering Inc.

Additional Locations

Phone: (209) 726-0181 Fax: (209) 545-3848 View Additional Phone Numbers PO Box 938, Salida, CA 95368

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burketts Pool Plastering Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burketts Pool Plastering Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Burketts Pool Plastering Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 26, 2000 Business started: 01/01/1989 in CA Business started locally: 01/01/1989 Business incorporated 09/13/1990 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 608182.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00890167.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00862306.

Type of Entity


Business Management
Rob Burkett, President Mr. Craig Cusick, Tile & Masonry Manager Jeff Steeley, Vice President-Gunite Division
Contact Information
Principal: Rob Burkett, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Contractors - General

Service Area
Products & Services

Burketts Pool Plastering Inc specializes in pool plastering, repair, renovation and installation.

Industry Tips
Building a Swimming Pool Tips Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Customer Review Rating plus BBB Rating Summary

Burketts Pool Plastering Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 600 North Frontage Road

    Ripon, CA 95366

  • PO Box 938

    Salida, CA 95368


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Breach of contract. Failed to install tile on pool steps as stated in the contract. Company did not complete startup process by neutralizing the pool. Contacted Proj Mgr and Service tech. Told that alkalinity needed to be adjusted. Verified alkalinity level and ph with ****** **** service. Told by service tech someone would call back - didn't happen. I purchased chemicals and neutralized the pool myself. Company paid in full. Still waiting for deck-0-seal. Overall poor customer service.

Desired Settlement: $1000 refund or replaster pool and include tile on pool bench seats.

Business Response: Business' Initial Response
Letter from Burkett's Pool Plastering customer... To: **** 6.13.2013 From: Burkett's Pool Plastering Inc. Ref: Response/Agreement between Mr. ***** and Burkett's Mr. *****, per our conversation pertaining to your e-mail dated 6-6-2013 our agreement is as follows: a. We will credit you $1000 you requested per the attached addendum. ***** ******** will deliver the check to you when you meet after your return (6.28.2013) b. Deck-O-Seal will be installed per contract, it is OK to do work while you are out of town. c. ***** ******** will meet with you upon your return to go over the operation of the new pump, he will also program the pump for you next week when he is there (week of 6.17.2013) d. ***** will discuss with you the options for a different solar controller should you want to upgrade the current manual system you have to something more automated. This can be done when you both met, upon your return. Mr. ***** agrees to this and will contact the Better Business Bureau and the State Contractor's License Board to let them know these issues have been resolved and to remove any complaints.. Thank you ****, please sign/date and either scan and e-mail to me or fax to my direct fax number 209.599.1743. ****** ** ***** ______________________________________________________ **** ***** __________________________________________________________ ****** ** ***** Burkett's Pool Plastering Inc. Response from the *****'s..... Yes, I agree to the terms of settlement which includes the purchase, by me at cost through Burkette's (retail $369), of a new controller (SolarTouch Solar Controll System by Pentair) with installation by *****. Upon installation of the controller, review of pump operations, and final walk through, I will withdraw my complaint through the BBB and State Contractors Board. Thank you for your cooperation. **** ***** XXX-XXX-XXXX