BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wild Sports meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wild Sports include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Diana Fligge, Owner
Sports & Recreation Camping Equipment Fishermens Supplies Hunting & Fishing Services
Alternate Business NamesTriple X Wholesale Wild Sports Enterprises, Inc.
9396 Greenback Ln.
Orangevale, CA 95662 (916) 989-8312 (916) 989-8314 (916) 989-8310 Directions
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (916) 989-8310(Phone)
- (916) 989-8312(Phone)
- (916) 989-8314(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: on 2/8/13 my return was denied in a very rude and unprofessional way. The product was purchased on 1/24/13 and was unused. I purchased the first spinning reel Exceler 3500HA on 1/23/13 but it wasn't working at all so I exchanged it for another one the very next day. I didn't use the reel at all because I needed to go on a business trip. When I got back, I checked the exchanged reel. I still wasn't satisfied with the quality of the product and wanted to return it or to exchange for a better one. So when my wife and I came to the Wild Sports store on 2/8/13 at about 2 P.M., we were denied the return by one of the managers. His name was *****. When we asked him about the reason he didn't want to accept the unused product , he rudely stated:"This is not a Walmart". Also he said that I had too many returns (which is not true). I asked him about the store's 30 days return policy which was displayed on the wall near by , but that person told us to get out of the store and didn't want to discuss the policy. Then I asked him to give me a written explanation of the reason why my return was denied. He sharply said that his answer was "NO" and told us to leave the store and mentioned again that his store wasn't a Walmart. My wife and I were very surprised and upset with this type of a customer service and decided to report it to BBB. It is very unlikely that we will ever shop at Wild Sports again. I paid $84.97 for the reel. The method of payment was a debit card
Desired Settlement: Regardless of the fact that Wild Sport store doesn't give refunds, I demand my money back because I will never shop there again.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a hand gun. The paperwork needs to resubmit the DROS paperwork. They want to charge me a $50 fee to due this in addition to DROS fee I Asked Wild Sports sales people (***** and ****) if I was eligible to purchase a hand gun as I had just canceled a hand gun purchase. I was told as long as I had waited an hour I was fine to purchase. I purchased the hand gun and went to pick it up after 10 days. The store informed me that DOJ had not canceled the original purchase thus I needed to contact DOJ to get it resolved before they could give me the gun. I spoke with DOJ and they said they were behind in processing cancellations and to just have the store resend the request on Jan 19th and enough time would have passed from the original cancellation for it to be approved. I spoke with **** at Wild Sports and he said that was fine but I had to pay a DOJ reprocessing fee which I agreed to. He than told me he was going to charge me a $50 restocking/cancellation fee due to the additional 2 weeks it is taking. I stated this was not reasonable as had the store given me the correct information I would have called DOJ prior to purchasing the gun. **** said a manager would return my call but he did not so I called back and spoke with the manager Steve. He statted the owner said the fee was non negotiable so I asked to talk with the owner. Steve refused to give me the name or contact info for the owner.
Desired Settlement: I would like to store to resubmit my paperwork to the DOJ and charge me the DOJ processing fee, but not charge me a cancellation/restocking fee.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/14/2011||Problems with Product/Service|