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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Gun Room meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Gun Room include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Gun Room
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 13, 1998 Business started: 08/01/1995 Business started locally: 08/01/1995 Business incorporated: 02/27/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

ALCOHOL, TOBACCO & FIREARMS (FEDERAL)
801 K St, Sacramento CA 95814
Phone Number: (916) 498-5100
The number is 9-68-xxx-xx-xx-00640.

Type of Entity

Corporation

Business Management
Mr. Jeff Wallace, Owner
Contact Information
Principal: Mr. Jeff Wallace, Owner
Business Category

Sports & Recreation Guns & Gunsmiths Rifle & Pistol Ranges

Alternate Business Names
JLW Holdings, Inc.

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 686-1852(Phone)
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Complaint Detail(s)

4/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sales reps. providing false information. I visited the store with a friend to have a gun transferred on 3/12/13. Prior to our visit I called to ask what they would require to complete the transfer and the latest time they would be able to take us in and was told that I would have to take the safety test and they can complete the whole process as long as I get there by 7:30pm so we made arrangements and were there on the above stated date at about 7:20pm. After administering the safety test we were then told its too late to do a transfer now, at this point I informed the employee that I had called in the previous day and asked to speak to a manager. The manager Brian was listening in and said "well someone gave you the wrong info and there is nothing I can do for you." I told him that they should have informed me about not having enough time before they even gave me the safety test to which the reply was "can't do anything for you"

Desired Settlement: I want them to stop giving out appointment times they can't keep. I am a business owner myself and lost two customers to keep the appt. with them which I am seeking a reimbursement for $150 plus what they charged for the safety cert. which is $25 and an apology for wasting my time which is priceless.

Business Response: Business' Initial Response
At The Gun Room we take complaints very serious. We have never taken appointments for Background checks. There for we apologize for any misunderstanding. Sorry we could not assist you to your satisfaction.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Nowhere in my original complaint did I state that I had an appointment rather I was given a deadline for the transfer to take place as 7:30 by the staff, which was not upheld by the store. I think all necessary steps should be taken to avoid this in the future and the store should realize its mistakes in this case and make things right.