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Northeast California

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This Business is not BBB accredited

Frizzell Sports

Phone: (530) 276-8448 View Additional Phone Numbers PO Box 491688, Redding, CA 96049 http://www.frizsoftball.com View Additional Web Addresses ! There is an alert on Frizzell Sports !

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BBB Accreditation

On 2/11/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Frizzell Sports include:

  • Length of time business has been operating
  • Failure to respond to 5 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 12

Additional Complaint Information

Consumers generally allege that the company fails to deliver merchandise after delays of up to 3 months. Consumers indicate that despite multiple attempts to communicate with the company via email and telephone, the company is unresponsive. Some consumers allege that the company cancels orders without notification. 

The company generally responds to the complaints by offering refunds. They also state that delivery delays are due to manufacturers and they do not charge for unprocessed items.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frizzell Sports
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 10, 2012 Business started: 08/01/2011 Business started locally: 08/01/2011
Type of Entity

Sole Proprietorship

Business Management
Mr. Jeff Frizzell, Owner
Contact Information
Principal: Mr. Jeff Frizzell, Owner
Business Category

Sporting Goods - Retail

Products & Services

Frizzell Sports offers the following product(s): Company offers online retail athletic equipment services.

Products & Services

This company offers the sale of baseball, softball, and other sporting goods.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

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Additional Web Addresses

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The FTC's Mail or Telephone Merchandise Order Rule covers purchases ordered by mail, phone, computer, and fax. This rule by law states that your order must be shipped within the timeframe stated in the ad or on the website. If there is no specific timeframe given, the business must ship your merchandise within 30 days of receiving the order If the business cannot ship the item within the timeframe, they must contact you to give you the option to agree to the delay or cancel your purchase. If you do not respond to the notice the company has the right to assume that you agree to a delay of up to 30 days. However, the company may not delay shipment beyond an additional 30 days without your consent.  If the company cannot ship your merchandise within the 30 additional days, or the agreed upon time, it must again notify you and get your consent to any further delay or cancel and refund any payment you sent with your order, or credit your account.

For more information, please review:  BBB Tips for Shopping Online, By Catalog, Mail, or Telephone