This business is not BBB accredited.Additional Locations
Phone: (866) 649-0731 View Additional Phone Numbers 325 Bellewood Ct, Lincoln, CA 95648
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for NeonSign.com include:
- 33 complaint(s) filed against business
- Failure to respond to 23 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for NeonSign.com include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||33|
Additional Complaint Information
Complainants generally allege that items purchased from the business' website, neonsign.com, are never shipped. When attempting to contact the business with their concerns, some complainants report that it is very difficult to get a response. In general, the business has no responded to complaints.
BBB believes that the complaints contain a pattern of allegations and contacted the business on March 27, 2015 and April 3, 2015. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Business ManagementMr. Eric Thorsen, Owner Tami Thorson, Service Mgr
Signs Display Designers & Producers
Alternate Business NamesFunhouse Collectibles Inc.
The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires that when a business advertises merchandise, it must have a reasonable basis for stating or implying that it can ship within a certain time. If it does not make a shipment statement, it must have a reasonable basis for believing that it can ship within 30 days. If, after taking the customer’s order, the business finds that it cannot ship within the stated time frame or within 30 days, it must seek the customer’s consent to the delayed shipment.
To learn more, please visit the Federal Trade Commission's website.
Products & Services
Neonsign.com provides a variety of neon signs and neon lights.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview