BBB Business Review

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This business is not BBB accredited.

NeonSign.com

Additional Locations

Phone: (866) 649-0731 View Additional Phone Numbers 325 Bellewood Ct, Lincoln, CA 95648 http://www.neonsign.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NeonSign.com include:

  • 35 complaint(s) filed against business
  • Failure to respond to 26 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for NeonSign.com include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 16
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 35

Additional Complaint Information

Complainants generally allege that items purchased from the business' website, neonsign.com, are never shipped. When attempting to contact the business with their concerns, some complainants report that it is very difficult to get a response. In general, the business has no responded to complaints.

BBB believes that the complaints contain a pattern of allegations and contacted the business on March 27, 2015 and April 3, 2015. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on NeonSign.com
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 10

Additional Information

BBB file opened: September 13, 2006 Business started: 10/01/2003 Business started locally: 10/01/2003
Type of Entity

Sole Proprietorship

Business Management
Mr. Eric Thorsen, Owner Tami Thorson, Service Mgr
Contact Information
Customer Contact: Mr. Eric Thorsen, Owner
Business Category

Signs Display Designers & Producers

Alternate Business Names
Funhouse Collectibles Inc.
Additional Information

The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires that when a business advertises merchandise, it must have a reasonable basis for stating or implying that it can ship within a certain time. If it does not make a shipment statement, it must have a reasonable basis for believing that it can ship within 30 days. If, after taking the customer’s order, the business finds that it cannot ship within the stated time frame or within 30 days, it must seek the customer’s consent to the delayed shipment.

To learn more, please visit the Federal Trade Commission's website.

Products & Services

Neonsign.com provides a variety of neon signs and neon lights.


Customer Review Rating plus BBB Rating Summary

NeonSign.com has received 1.18 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.