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Northeast California

BBB Accredited Business since

The Trenchless Co.

View Additional Phone Numbers 600 Broadway Ste C, Sacramento, CA 95818 http://www.dontdig.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Trenchless Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Trenchless Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Trenchless Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 07, 2001 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated: 01/24/2000 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Max Greenberg, President Mr. Nick Degraph, Marketing Director Ms. Leann Homan, Office Manager
Contact Information
Principal: Mr. Max Greenberg, President
Business Category

Sewer Contractors Water & Sewer Line Protection Trenching Contractors Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning

Alternate Business Names
Greenberg Clark, Inc. Trenchless Co.
Products & Services

The Trenchless Company specializes in pipe repair and replacement, sewer repair and leak detection services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 600 Broadway Ste C

    Sacramento, CA 95818 (916) 248-8299

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Phone Numbers

  • (916) 248-8299(Phone)
  • (916) 455-4433(Phone)
  • (916) 454-4859 (Fax)
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Complaint Detail(s)

2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired Trenchless to fix a blockage in my sewer. Two days after they left. the blockage is worse. I hired Trenchless to fix a blockage in my sewer. 2 days after they left, the blockage was much worse. I now am getting dirt in my tub with a reversed flow of water which never occurred before they worked on my sewer Date of service: 11/11/13 Invoice # ***** Service Rep: ***** ********** Paid with my Visa card: $349.00 Their ads state that they will do this work for $99, but when the technician first stuck his shovel in the ground, he said, "By the way, this is a $495 hole." They advertise $99, but charge $495 (or try to). 'Bait-and-switch' advertising, which I thought was illegal. As I write this, their website still shows a $99 price. I have contacted Visa about getting my money back. The promised testing was sticking a hose into the sewer. I am a retired DoD employee. I see no other place to put this info.

Desired Settlement: Refund

Business Response: Contact Name and Title: *** *********- Owner
Contact Phone: 916-455-4433
Contact Email: ***************
Bruce,

My name is *** ********* owner of The Trenchless Co. Thank you for bringing you concerns to our attention. I will contact you by phone to get a little more information about the situation and try to get this resolved asap! My family has been here in Sacramento since 1920 and I'm a 3 generation local plumbing contractor. We do not deploy bait and switch advertising tactics to try to trick our customers. I'm sorry that's the way you felt after your experience with our company and I hope after we speak we will be able to get on the same page and get your issue resolved! Thanks again for bringing this to my attention and I will be in touch with you shortly.

Sincerely,

*** *********

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
He is not truthful. They advertise $99 sewer cleanout, yet when their employee first stuck his shovel in the ground, he stated, "By the way, this is a $495 hole." Also, they ignored me when I tried to get their help to complete the job I hired them for. They do not guarantee their work. I had to hire another company to do the job that I originally hired them for. I doo not like being ignored when I tried to contact them. I am not impressed by the length of time he has been in business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Plumber came out to unclog main drain. Upon leaving he left feces and soiled tissue on the ground. I needed had to clean this up myself. ***** **** came out to unclog main sewer line. When I saw the mess that was made I called plumber ***** and he said it's not his job to clean the mess. Therefore I called the company and advised them of the above and that the drain was still full. The drain appears to still be clogged.

Desired Settlement: I would like for them to seen out another plumber to re-inspect sewer line. If this is not and option I want a full refund.

Business Response: Business' Initial Response
At The Trenchless Co. we have a 100% Satisfaction Guarantee, and from the information provided by Ms. ****, she was not 100% satisfied. As it is our policy and Ms. ****'s desired resolution, we will be providing Ms. **** with a full refund of $100.

Business' Final Response
Consumer accepts and would like a check mailed.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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