BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Trenchless Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Trenchless Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Max Greenberg, President Mr. Nick Degraph, Marketing Director Ms. Leann Homan, Office Manager
Sewer Contractors Water & Sewer Line Protection Trenching Contractors Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning
Alternate Business NamesGreenberg Clark, Inc. Trenchless Co.
Products & Services
The Trenchless Company specializes in pipe repair and replacement, sewer repair and leak detection services.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Additional Phone Numbers
- (916) 248-8299(Phone)
- (916) 455-4433(Phone)
- (916) 454-4859 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I hired Trenchless to fix a blockage in my sewer. Two days after they left. the blockage is worse. I hired Trenchless to fix a blockage in my sewer. 2 days after they left, the blockage was much worse. I now am getting dirt in my tub with a reversed flow of water which never occurred before they worked on my sewer Date of service: 11/11/13 Invoice # ***** Service Rep: ***** ********** Paid with my Visa card: $349.00 Their ads state that they will do this work for $99, but when the technician first stuck his shovel in the ground, he said, "By the way, this is a $495 hole." They advertise $99, but charge $495 (or try to). 'Bait-and-switch' advertising, which I thought was illegal. As I write this, their website still shows a $99 price. I have contacted Visa about getting my money back. The promised testing was sticking a hose into the sewer. I am a retired DoD employee. I see no other place to put this info.
Desired Settlement: Refund
Contact Name and Title: *** *********- Owner
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Plumber came out to unclog main drain. Upon leaving he left feces and soiled tissue on the ground. I needed had to clean this up myself. ***** **** came out to unclog main sewer line. When I saw the mess that was made I called plumber ***** and he said it's not his job to clean the mess. Therefore I called the company and advised them of the above and that the drain was still full. The drain appears to still be clogged.
Desired Settlement: I would like for them to seen out another plumber to re-inspect sewer line. If this is not and option I want a full refund.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.