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BBB Accredited Business since

Elk Grove Shell

Phone: (916) 685-7796 8901 Elk Grove Blvd., Elk Grove, CA 95624 http://www.elkgroveshell.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elk Grove Shell meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Elk Grove Shell include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Elk Grove Shell
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 27, 1996 Business started: 01/01/1989 Business started locally: 01/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 144912.

Type of Entity

Sole Proprietorship

Business Management
Mr. Dale Miles, Owner Mr. Mark Hansen, Manager Mr. Pablo Serrano, Accounting Manager
Contact Information
Principal: Mr. Dale Miles, Owner
Business Category

Service Stations - Gasoline & Oil Auto Repair & Service

Products & Services

This company offers propane, gas, smog, and auto repair services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 8901 Elk Grove Blvd.

    Elk Grove, CA 95624

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 05/13/2013 Elk Grove Shell replaced my ecm, computer in my 2003 Chrysler Town & Country Mini-van, and ****, the manager of Elk Grove Shell, told me he had good news, the ecm does not need to be flashed. Now the computer, ecm, which is still under warranty, needs to be flashed. **** stated that flashing the ecm is not covered under the warranty. I paid $1052.00 in 05/31/2013 for the new computer and repairs. I am now being told by **** that I must take my van to the Chrysler Dealership and have and pay for my ecm to be flashed at the dealership which will cost me an additional $135.00. I do not believe that I should be responsible for paying for the flashing or programming of the ecm that **** at Elk Grove Shell installed and guaranteed would be in proper working order, and the ecm installed by Shell in May of 2013 was re-manufactured, I was not informed that the computer that I was paying over $1000.00 for was re-manufactured. and I was told that it DID NOT NEED to be flashed.Elk Grove Shell's BAR#144912 EPA#CAL921282934

Desired Settlement: I just want Elk Grove Shell to complete the job that they started back in May 2013 and flash the ecm computer. They can either take my van themselves to the Chrysler Dealership or pay the Chrysler Dealership service station and I will take it in myself, I just do not feel I should be liable for the additional fees for having the ecm flashed as it should have been done almost 9 months ago.

Business Response:

Elk Grove Shell has resolved the problem regarding the customers minivan by paying to have the ECM flashed at the dealer.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

****** *******