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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elk Grove Shell meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Elk Grove Shell include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Elk Grove Shell
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 27, 1996 Business started: 01/01/1989 Business started locally: 01/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 144912.

Type of Entity

Sole Proprietorship

Business Management
Mr. Dale Miles, Owner Mr. Mark Hansen, Manager Mr. Pablo Serrano, Accounting Manager
Contact Information
Principal: Mr. Dale Miles, Owner
Business Category

Service Stations - Gasoline & Oil Auto Repair & Service

Products & Services

This company offers propane, gas, smog, and auto repair services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 8901 Elk Grove Blvd.

    Elk Grove, CA 95624


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

2/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 05/13/2013 Elk Grove Shell replaced my ecm, computer in my 2003 Chrysler Town & Country Mini-van, and ****, the manager of Elk Grove Shell, told me he had good news, the ecm does not need to be flashed. Now the computer, ecm, which is still under warranty, needs to be flashed. **** stated that flashing the ecm is not covered under the warranty. I paid $1052.00 in 05/31/2013 for the new computer and repairs. I am now being told by **** that I must take my van to the Chrysler Dealership and have and pay for my ecm to be flashed at the dealership which will cost me an additional $135.00. I do not believe that I should be responsible for paying for the flashing or programming of the ecm that **** at Elk Grove Shell installed and guaranteed would be in proper working order, and the ecm installed by Shell in May of 2013 was re-manufactured, I was not informed that the computer that I was paying over $1000.00 for was re-manufactured. and I was told that it DID NOT NEED to be flashed.Elk Grove Shell's BAR#144912 EPA#CAL921282934

Desired Settlement: I just want Elk Grove Shell to complete the job that they started back in May 2013 and flash the ecm computer. They can either take my van themselves to the Chrysler Dealership or pay the Chrysler Dealership service station and I will take it in myself, I just do not feel I should be liable for the additional fees for having the ecm flashed as it should have been done almost 9 months ago.

Business Response:

Elk Grove Shell has resolved the problem regarding the customers minivan by paying to have the ECM flashed at the dealer.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


****** *******