Business ProfileforSafe Side Security, Inc.

I signed a contract on November 2, 2022 and paid $ ********* to ******************************** **** to install 7 outdoor cameras and security censors on ********************. We had two false alarms on one particular window and one false alarm on the front door. All these three alarms were set off like three o'clock in the morning for no reason though those areas were securely closed and locked.I called Safe Side Security office in the beginning of July 2023, and asked if they should have someone to come out and check those two security areas and fix the problems. One female staff told me that will cost me $180 to $190 an hour to come out and check. My security system was installed less than one year, should be under warranty. I was upset and told that female staff we decided to cancel the monthly monitoring $91 per month. However, Safe Side charged me $91 for August 2023 anyway. Safe Side Security owner, *************** said that since we cancelled in July and no longer their client. Therefore, they will not come out and check the two problem areas. But they charged me for August 2023, legally I'm still their client. Not only they would not fix the problem, they also locked my DSC control panel by using their Installer Pass Code instead of the default. Now I cannot reprogram and set the alarm. They refused to give me the Installer Pass Code, saying my new monitoring company would be able to factory reset. I don't want another company to monitor my security. The security panel is mine. I paid for it. Therefore, Safe Side Security should give me the Installer Pass Code.They said I'm no longer their client and yet they charged me $91 for August. That does not make sense. I'm going to dispute this charge tomorrow through my ****** VISA8.15.23since they are not going to honor the contract.I need the Installer Pass Code to reprogram the security panel myself. Please help.Sincerely, ***************** ************ or ************