BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bay Alarm Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- Complaints against this business are handled by another BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMs. Margaret Blair, Office Manager ED JENKS, President Ms. Diann Souza, Office Manager Bruce Westphal, Chairman
Security Control Equipment & System Monitors
Alternate Business NamesBay Alarm Company
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BBB Complaint Process
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Additional Phone Numbers
- (209) 940-2551(Phone)
- (916) 484-2132(Phone)
- (209) 943-6083 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On January 21st, 2013 my store was broken into around 12:30am. Mothion detector faild and alarm did not activate! On January 21st, 2013 my store was broken into around 12:30am. The burglar smashed the front window of my store and did a $4000 worth of damage and stolen items. The motion detector failed to activate the alarm until the cops arrived and entered the store. Bay Alarm sent their top technician to investigate and after watching the security camera video and reviewing the alarm system records, he could not explain the failure of the motion detectors. He installed two more motion detectors and left. Three weeks prior to the burglary, I contacted Bay Alarm (******** *******) and asked to add Window sensors and after inspecting my shop, I was advised by ******** that the window sensors were not needed and that the motion detectors were adequate enough. I called Bay Alarm (****** at XXX-XXX-XXXX) after the incident and asked to compensate me for a portion of the $4000 lose. He denied any failure of equipment and refused to compensate me for any lose. Per contract, I'm entitled to $1500 to compensate for costs involved with the failiure of equipment.
Desired Settlement: I'm asking Bay Alarm to pay for my insurance company deductible of $1000
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.