BBB Business Review

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This business is not BBB accredited.

Astro Security Monitoring, Inc.

Phone: (916) 452-7876 4799 24th St., Sacramento, CA 95822 http://www.astrosecuritymonitoring.com


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Description

A small monthly alarm-monitoring fee gives your home, family and business the extra level of safety and peace of mind knowing that you are being monitored 24/7 by a highly trained, immediate response dispatch team.  Also, most insurance companies give you a discount on your homeowners insurance for having a monitored security alarm. Any savings that you may get from your insurance company for having a monitored security alarm will help to subsidize your alarm-monitoring fee. 

With a monitored system, any alarm activity gets immediately sent to our monitoring center in Sacramento. Once we get the signal we will call you and advise you of the status and if needed call the appropriate authorities.

One of the added benefits of a monitored alarm system is the ability to track when or if the security alarm is armed and disarmed. We can provide exact times when the system was armed or disarmed and monitor the status of the alarm system.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Astro Security Monitoring, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Astro Security Monitoring, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 29, 1989 Business started: 01/01/1962 in CA Business started locally: 01/01/1962 Business incorporated 03/13/2001 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000
The number is 5779.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00804676.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00678954. On 1/3/2004 BBB confirmed that the license from Contractor's State License Board expired.

Type of Entity

Corporation

Business Management
Mr. Larry Moore, Production Manager Mr. Troy Studer, Service Sales Manager
Contact Information
Customer Contact: Mr. Troy Studer, Service Sales Manager
Business Category

Security Control Equipment & System Monitors

Products & Services

Astro Security Monitoring, Inc. sells the following brand(s): DSC, Honeywell, GE, Telguard

Astro Security Monitoring, Inc. offers the following product(s): Security Alarms, Monthly Monitoring

Method(s) of Payment
VISA, MASTER, AMEX, CASH, CHECKS
Additional Information

Since 1962 we have offered Security Systems and Monitoring for Residential and Commercial Clients. We also offer Audio/Video systems and Home Health Care video services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.