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Northeast California

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Description

Alta Security Integrators is a Davis-based business dedicated to the installation and maintenance of commercial security systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alta Security Integrators meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Alta Security Integrators include:

  • Length of time business has been operating

Factors that raised the rating for Alta Security Integrators include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alta Security Integrators
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 27, 2011 Business started: 08/04/2010 in CA Business started locally: 08/04/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000

Type of Entity

Sole Proprietorship

Business Management
Mr. Mark (Shannon) Sadler, Owner
Contact Information
Principal: Mr. Mark (Shannon) Sadler, Owner
Business Category

Security Control Equipment & System Monitors

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
Refund and Exchange Policy
No refund on systems once installed.
Products & Services

Alta Security Integrators specializes in commercial security systems including the design and installation of access control, security camera systems, security alarms, outdoor perimeter protection and commercial audio/video distribution.


Additional Locations

  • 3036 Hortaleza Pl

    Davis, CA 95618 (530) 312-9275

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

2/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The owner came to do the installation and left holes and cables hanging out from the sides of the house. This could lead to future structural problems We hired Alta Security Integrators to install security cameras at our residential property. We paid him $620 for the installation and we provided the cameras. At first the owner (*******) seemed nice and caring. The installation was done over a 3 day period, and he was given payment promptly on the last day of installation. ******* neglected to tell me that they did not fix the extra holes he created and remove extra cables that he installed that are hanging from the side of the house. He left the work undone and not complete. This could potentially lead to water entering the home and interfering with the structure of the house. The following day we called him to see when he was going to come fix the problem and he said that it would cost an additional $150 dollars for him to come fix the repairs he left undone. He told me that I can hire someone else to finish his work or do it myself. I reminded him nicely that he is a professional and should know how much time and labor is involved in stalling the cameras and then cleaning up the mess afterwards (hiding the cables, filling up the holes, etc.) I provided him with cameras and everything so all I hired him was for the labor, which he did not complete. The cables hanging everywhere and the holes everywhere do not make it seem like a professional was hired and paid $600 to do the job. He also charged me $20 extra for some part that he needed for the job, which he kept and added to his collection. ******* was not very professional or ethical because he was very nice when he wanted the job and then completely changed after he got paid. The owner also did not give an invoice for the work. He may be trying to avoid taxes.

Desired Settlement: We would like him to refund us $300 dollars so we can get someone else to complete the repairs. We do not trust his work and he may potentially do more damage if he was given the opportunity to do the repair. We would also like BBB to investigate his business practice, he takes money without giving invoices. I think he is trying to avoid paying taxes or something. He never provided us with a receipt or invoice.

Business Response: Business' Initial Response
My technician and I returned yesterday and routed the 3 cables through cable racing which we securely fastened to the exterior stucco wall of the house. We also patched the 3 holes that lead the cables out of the attic under the roof eave to the cameras. The $20 in extra materials were for a low-voltage cut-in box, wall cover plate, wall anchors for the camera mounts and caulking to seal the holes we drilled to mount the cameras. All of these materials were used as part of the installation. We did purchase a special 4-ft long drill bit to be able to do some of the drilling required for the installation. I did keep this bit, but this cost was not passed on to the customer. Finally, I did send an invoice today for the completed work and I did deposit the customer's brother's check made out to ASI and will pay taxes on that $620 next year. Should the BBB or the IRS or anyone else want to audit ASI, they will find that we report all of our income and pay taxes on it too. In retrospect, I really regret the poor, short-sighted decision I made to refuse to come back to do the additional work at no charge. I felt in the right because the additional work was made necessary by the client's brother's decision to have us install the cameras in a location other than the location the client and I had agreed upon and on which my quote was based. I should have called the client instead of assuming her brother had done so. Had we installed the cameras under the eaves, there would have been no cables showing and the camera mount would have covered the hole leading the cable to the camera. The additional work took my technician and me 4 ½ hours of extra work. I thought I was right in charging to come back. I foolishly forgot the golden rule of business relations that is the customer is always right as well as my own rule of not accepting that a customer is unhappy with any facet of our work or customer service. By leaving a customer unhappy, a business owner puts him or herself at risk of the customer venting angry emotions online where, once posted, the poor review cannot be removed. You at the BBB know that this was our first ever complaint since we started business in August 2010. I don't think the customer's husband now believes any of the negative things he said about me and my company in his online review, but I will leave it to him to clarify his position toward us online should he be willing to do so. In any case, I will never again insist on being right with a customer. I have learned my lesson. I was wrong and I apologize.

BBB's Final Determination: Consumer accepted resolution offered by the business.