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BBB Accredited Business since
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Alta Security Integrators is a Davis-based business dedicated to the installation and maintenance of commercial security systems.
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A BBB Accredited Business since
BBB has determined that Alta Security Integrators meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Alta Security Integrators include:
- Length of time business has been operating
Factors that raised the rating for Alta Security Integrators include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000
Type of Entity
Business ManagementMr. Mark (Shannon) Sadler, Owner
Security Control Equipment & System Monitors
Refund and Exchange PolicyNo refund on systems once installed.
Products & Services
Alta Security Integrators specializes in commercial security systems including the design and installation of access control, security camera systems, security alarms, outdoor perimeter protection and commercial audio/video distribution.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: The owner came to do the installation and left holes and cables hanging out from the sides of the house. This could lead to future structural problems We hired Alta Security Integrators to install security cameras at our residential property. We paid him $620 for the installation and we provided the cameras. At first the owner (*******) seemed nice and caring. The installation was done over a 3 day period, and he was given payment promptly on the last day of installation. ******* neglected to tell me that they did not fix the extra holes he created and remove extra cables that he installed that are hanging from the side of the house. He left the work undone and not complete. This could potentially lead to water entering the home and interfering with the structure of the house. The following day we called him to see when he was going to come fix the problem and he said that it would cost an additional $150 dollars for him to come fix the repairs he left undone. He told me that I can hire someone else to finish his work or do it myself. I reminded him nicely that he is a professional and should know how much time and labor is involved in stalling the cameras and then cleaning up the mess afterwards (hiding the cables, filling up the holes, etc.) I provided him with cameras and everything so all I hired him was for the labor, which he did not complete. The cables hanging everywhere and the holes everywhere do not make it seem like a professional was hired and paid $600 to do the job. He also charged me $20 extra for some part that he needed for the job, which he kept and added to his collection. ******* was not very professional or ethical because he was very nice when he wanted the job and then completely changed after he got paid. The owner also did not give an invoice for the work. He may be trying to avoid taxes.
Desired Settlement: We would like him to refund us $300 dollars so we can get someone else to complete the repairs. We do not trust his work and he may potentially do more damage if he was given the opportunity to do the repair. We would also like BBB to investigate his business practice, he takes money without giving invoices. I think he is trying to avoid paying taxes or something. He never provided us with a receipt or invoice.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.