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Better Business Bureau ®
Start With Trust®
Northeast California

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Description

PeopleFinders is an e-commerce business that provides data culled from current and historical public records.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Peoplefinders.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Peoplefinders.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 548 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

548 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 118
Billing/Collection Issues 224
Delivery Issues 12
Guarantee/Warranty Issues 2
Problems with Product/Service 192
Total Closed Complaints 548

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Peoplefinders.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

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BBB file opened: September 29, 2004 Business started: 05/01/2000 Business started locally: 05/01/2000 Business incorporated: 03/29/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Robert Miller, Owner Mr. Bryce Lane, President & COO
Contact Information
Principal: Mr. Robert Miller, Owner
Business Category

Searchers of Records Internet Services

Refund and Exchange Policy
Most of the products on the Site come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase (please see below section "Refunds"). You acknowledge that the service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed.

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process. By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.


d. Fees, Refunds & Fraud

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process (see "Termination, Free Trial", below). By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.

You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all collection costs, including attorneys' and collection agency fees.

Service Area
United States
Alternate Business Names
Confi-Chek, Inc.
Products & Services

People Search
Background Check
Reverse Phone Lookup
Reverse Address Lookup
Email Search
Social Profile Search
Criminal Records
Registered Offender Finder
Business Ownership Reports
Public Records Reports


Additional Locations

  • 1821 Q St

    Sacramento, CA 95811 (800) 516-0633

  • 1
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  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 516-0633(Phone)
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Complaint Detail(s)

8/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinders.com offers a way to opt out people, which my wife and I have used; but the property record search still displays our names associated with our address.

Desired Settlement: We'd like them to remove our names from their online property record as well. We understand these records are public and so on; so please do not try to inform us about that.

Business Response: We are unclear which listing you are referring to. Please provide the URL and point out where this information can be found or call our Customer Care Team. You may walk any representative through how to find the information and they can request a removal. You may also request our removal specialist ***** (ext *****) when calling.

Business Response:

We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

 
Thank you!
 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a scam! I spent $39.95 to get absolutely nothing that I couldn't have gotten on my own. Their promises of a full background check are lies. I called them after spending half an hour trying to get the information, finally got a report from them and found it didn't contain any information that I didn't already know AND some of the things I knew but they didn't have on their report! I called to ask them immediately to ask for my $39.95 to be refunded and they refused saying that they can't get all records because of a privacy clause some states might have. Funny that all the things I was looking for were from the same state and some were reported and some not. This is such a scam and shame on The Better Business Bureau for giving them an A+ rating when there have been NOTHING but complaints about them when I investigated further to see if anyone else had complained. I would hope that the BBB will pay attention to all the people who have written complaints to them and let others know this is a horrible company to do business with. After all this is suppose to be your job.

Desired Settlement: I want my $39.95 credited back to my VISA

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. *************************************** 

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

This information can be found prior to purchase *******************************************

******** ********* ******* *** ******* ***** *** ******* ***** ***** *** ******* *** ** **** ** ********* ****** ****** ****** *** ****** *******  ********** ***********  ******** ***********  *********** ***********  ******* ***********  **** ***********  ******** ***********  ******** ***********  ***** ***********  ********* ***********  ****** ***********  **** ***********  ***** ***********  **** *********** ******* ********* ******* *** ******* *********** *********** **** ******* ******** ***** *** ****** ****** ***** ** ******* ******** *********** ******* *********** ********* *********** ****** *********** ***** ***********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payed to receive current phone numbers on some one ,and all phone numbers thst were provided were no longer in service. Awast of time and money. Thanks

Desired Settlement: Refund credit card

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:I used another company and they provided a good current phone number.

Business Response:

As stated in our Terms of Use, we do not offer refunds for the product you ordered.  The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time it has no expiration date.  Just call our Customer Care department and a representative will run your search for you, free of charge.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried calling them to remove my information but they said they can't, all I want is my information removed from their website.

Desired Settlement: my information removed

Business Response:

To fulfill your opt out request you will need to follow the automated process online. We do not accept opt outs over the phone. For your convenience, below is a direct link to the opt out page.

************************************************

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Consumer Response:

these are the links of my familys information that is shown that I would like removed ****************************************************************************** 

******************************************************************************************* ************************************

Business Response: We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: FOR THE 3RD TIME, THIS JOKE OF A COMPANY HAS MADE AN UNAUTHORIZED CHARGE TO NY CARD IN THE AMOUNT OF $24.95

Desired Settlement: REFUND IMMEDIATELY AND REMOVE ALL MY INFO FROM DATABAE

Business Response:

At the time of purchase you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your written request and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i used peoplefinders to find a phone number. i clicked on a button labelled best deal $0.95. seemed reasonable. it closed with no notification then two months in a row my discover card was billed for $25. i called them and they said one was a duplicate and would be refunded, the other is nonrefundable. i went back to see what happened and apparently the free trial they offered had to be cancelled in three days or it became irrevocable. the typeface for that is barely visible and i missed it completely, which of course is why it was designed that way.

Desired Settlement: I'd like my $50 back and I'd like you or the attorney general to require them to stop their subterfuge.

Business Response:

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. If your intention was to run only one report then you would have had to select the normal price report at $1.95. The $0.95 selection with 3 day trial membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 8/5/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership in July.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The membership fee for June and the initial trial cost of $0.95 are non-refundable per the terms you agreed to.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have attempted to work with PeopleFinders.com with no success. As a result, this is one, of many steps, that will be taken to protect myself and others' well-being as a result of their business practices.I have documented and archived a series of incidents to cite malicious and suspicious intent by PeopleFinders.com (http://www.peoplefinders.com/). I have a personal archive of emails to the company and site regarding their enablement of criminal activity, fraud, and identity theft dating back to 2013. I have adhered to the opt-out process that PeopleFinders.com outlined on their website; however, PeopleFinders.com continues to list my personal/contact information on the World Wide Web endangering the well-being of myself and my family.The questionable business practice today is posting address/contact information on static webpages via Search Engines which a consumer cannot remove via their opt-out protocol. *************************************************************As I have a diverse IT background, the Webmaster is willingly refusing to remove my information from their database, static pages(s), WWW search engines, and notifying any affiliates they may have sold, leased, rented or given my information to, to do the same.

Desired Settlement: 1. Per the Trouble Tickets, emails, and opt-out submissions sent to PeopleFinders.com, remove all of my information from their database, static pages(s), www search engines, and notify all affiliates they may have sold, leased, rented or given my information to, to do the same. 2. Stop willingly enabling criminal activity and promoting/supporting malicious business practices. 3. PeopleFinders sends an email to me, and a letter to my address on this complaint, stating understanding and compliance

Business Response: Your Property Directory listing was submitted for removal on 7/30/2014. That same day the listing was manually removed by our IT department. It no longer appears on PeopleFinders.com. Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Consumer Response: Due to the severity of this incident,the suspicious/malicious intent surrounding the occurrence, and the timeline to remedy the matter, all parties are being kept on copy so there are no surprises and nothing gets lost in translation.



Consumer Response: I am rejecting this response because:

 
My property information continues to be exploited on the World Wide Web by, and linked to, PeopleFinders.com.  In addition to myself, I have witnesses that will testify the same.  

I have been in constant communication with the parties cited below and also emailed the group today, August 13th, 2014 at 1:21pm CST
  1.  *************************
  2.  ***** ***** **************************
  3.  "******** **** **************** *******************************>
  4.  ************************
  5.  ****** ***** **********************
  6.  ***** ******** ************************
  7.  **** ****** ***********************

I have clearly articulated and provided specific examples, hyperlinks, key strokes, and unique identifiers to validate what is still being exploited by PeopleFinders.com on the World Wide Web pertaining to the enablement and promotion of criminal activity against me and my family.

On Wed, Aug 6, 2014 at 1:00 PM, I was informed by ****** ****h (NeCABBB) that ***** ******** (NeCABBB) was assigned to my complaint ID.  As of 1:53pm CST today August 13th, 2014, ***** has not responded to any of my emails, has offered zero assistance and I've head nothing from him to help remedy the matter.
 
As a professional courtesy of keeping all parties involved with repeat incidents of negligence from PeopleFinders.com and now the Better Business Bureau of Northeast California, I have been advised by legal counsel to proceed with next steps.  
 
In the meantime, I recommend sharing the fundamental webmaster protocol below with the webmaster(s) who will be involved in this case.  He or she, as a competent webmaster, should be well aware of this and other paths that would have resolved this issue in a timely and efficient manner.
 
Only verified owners of a site can request removal of an entire site or directory in Webmaster Tools. To request removal of a directory or site, click on the site in question, then go to Site configuration > Crawler access > Remove URL. If you enter the root of your site as the URL you want to remove, you'll be asked to confirm that you want to remove the entire site. If you enter a subdirectory, select the "Remove directory" option from the drop-down menu.
 
I have kept accurate records and attempted to work with PeopleFinders.com and the Better Business Bureau of Northeast California for almost 4 weeks in a civil attempt to deter suspicious and malicious activity which continues to endanger me, my family, and enable fraud and identify theft via the World Wide Web.
 
Who else, besides the parties above, am I to reference in my case?  No response indicates that my list is complete and accurate.  
 
Please provide me with the proper legal contacts (phone number(s), email(s), and address(es) for my attorney.
 
Thank you.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried a temporary 3 day period at people finders.com for services I didn't really get and then later found out I was charged$24.95.When I called them a woman named ****** was rude to me and refused to refund the $ 24.95 that I didn't know they were going to charge me....why would I pay even more for something that didn't work in the first place?

Desired Settlement: The $24.95 I was charged

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Your membership was cancelled per your request over the phone on 8/7/2014.

The charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: I did NOT intentionally agree to pay more after 3 days!! I'm very new to ordering things online and I won t be doing anymore in the future! All the B.S. hidden print allows shady businesses like you to take advantage of people and "call" it business! I don't except the generic computer generated response as a solution to my getting ripped off! I want my $24.95 back (plain and simple)that is the only thing that will solve this problem!! I paid the original $1.95 and I don't expect that back even though I didn't get what I was promised for that amount. But, the $1.95 ONLY, is what I thought I agreed to pay. Also, when I called to speak to someone about this, I got a very RUDE woman named ******. In no way did she even try to help me...she was nasty and treated me like an idiot!!

 

Business Response:

At the time of purchase you had a choice to accept a special discounted price available with a monthly membership ($1.95) or the full price for the search without membership ($9.95). The membership option was affirmatively selected by you on 7/5/2014. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. The consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. If your intention was to run only one search, then you had in fact selected the wrong product. It is the user's responsibility to read and understand what is presented when shopping online. For your review, screenshots of the product selection and checkout process were emailed to you on 8/7/2014.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our customer service was available to take your cancellation at any time. You failed to contact us to cancel until a phone call to a representative (******) one month after the membership had been activated. Per that request on 8/7/2014 we disabled the automatic renewal of your membership. The remaining charges you are responsible for is the initial trial cost of $1.95 and one membership fee of $24.95. In conclusion, charges are non-refundable, the account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: People-finders.com are crooks and just do whatever sneaky backhanded thing they can to trick you into clicking buttons that you have no idea what you are really signing up for! Buyers beware!!! So basically you are telling me that I don't get a refund because you cheat people for a living! I'm very tired of this type of shady business online and for that reason I will never purchase anything online again! There are too many tricks and "hidden catches" that you don't even realize what you are "ACTUALLY"  signing up for......so basically I paid a total of $26.90 for 3 days of "so called, unlimited" reverse phone number look ups!! I wasn't even able to " use" my 3 days because I got the run around from your "RESEARCH DEPT." when I tried to use your services.....

 
OBVIOUSLY YOU AREN'T INTERESTED IN RESOLVING ANYTHING!! AFTER ALL, YOU GOT MY MONEY AND THAT IS ALL YOUR SO CALLED PROFESSIONAL COMPANY CARES ABOUT!!
 
So now I will chalk this up as a very bad learning experience not to trust anything online because of your FINE company!!
I do not except your response....I only expect my money refunded simply because I DIDN'T UNDERSTAND WHAT I WAS AGREEING TO OR I NEVER WOULD'VE SIGNED UP FOR YOUR TRIAL IN THE FIRST PLACE!
You can be quite assured I will spend a lot of my valueable personal time to let everyone I know on social media what I think of your company and why they shouldn't EVER use your business!
 
 
 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would never contact the BBB except in a situation I feel is worth reporting. This has to do with my private info (previous marriages) being listed on this site. I emailed this company and asked that they remove this info. I then received an email directing me to their opt out link.I tried to explain to them that this was not working for me. When using the opt out page and after entering my name and info, a page displays showing numerous last names as mine but not my first name or me. I was not showing up so I could not opt out.Yet when typing in my full name (maiden name associated with their listing) in Google peoplefinders comes up showing my name and when I click onto the link my full maiden name is visible along with past marriages.Apparently they have my info with my name listed for all to see but I am unable to use the opt out feature. I emailed them and explained this and their reply was-(Marriage records are not something we are able to opt out. Per law we are obliged to provide that as it is a public record.)I would like to know what California law states that "per law peoplefinders is obliged " to list this info? I emailed them to direct me to this law and as of today no reply.I need this info deleted as soon as possible for my safety as I am having problems with stalking and I am trying to remove all personal info such as this from the net. It surely does not help a victim to have companies such as this display all your personal info.I would appreciate the company taking all info including my maiden name, married name, past marriages, addresses, emails or any other info they have on myself out.I think it really is deplorable that a person has to go to these lengths to protect their privacy and hope that in the future more legislation is created to protect the individual.

Desired Settlement: I wish all my info on my maiden name be removed from their website along with any info for my married name, including name, marriages or any info they have listed as soon as possible.

Business Response: PeopleFinders.com values your privacy as a safety risk and can submit your Marriage Record removal given the situation. We can confirm that an opt out request was received regarding your listing on 8/10/2014. However, we are unable to find your Marriage Record with the information provided on this complaint. Please provide the PeopleFinders.com URL where the listing can be found or call our Customer Care team to walk us through how to find it. Please ask for our removal specialist ***** (*** *****) to assist in submitting this opt out.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I personally talked to ***** this morning and supplied him with the link. He said he would submit the info for removal. He also indicated it would take 5 business days.
I also emailed the link to his company. I appreciate the company doing this for me. Thank you

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I do not think it is much to ask from the webmaster (Peoplefinders) to remove my name and address from their site. And no I did not sign up for their services and I am still not sure how they got my information and why they made it public. I've contacted ****** who has advised that because the page is an active page on Peoplefinders, they cannot remove URL. I am being bounced back and forth between the two and it's NOT RIGHT. I emailed Peoplefinders a screenshot of their page and it clearly shows my information on their site. Peoplesfinders has advised that they cannot remove it and I simply do not believe them since they were able to display it. Yes, I attempted to complete their opt-out process, but first you have to conduct a search for your information and my information WAS NOT returned, therefore, I am not able to complete their opt-out process.

Desired Settlement: Permanently remove my information from their site.Here is the URL: *****************************************************************

Business Response:

We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Business Response:

We have suppressed your information again as of 8/13/2014. Once ****** updates their search results the link should stop appearing. Please allow time for this process to take place. Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

 Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

 Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

 Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to provide Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

 

 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Although my questions were not answered in my rejection response you may close this inquiry. I will check the site at a later date to ensure that my information is removed. Additionally, people have a right to their privacy and organizations should not sale one's personal information without their knowledge. It is such a violation.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested service for a 3 day trial to access a people search costing $.98.The same night after using the service. I discovered the service difficult to access the information I required. I tried to cancel the service, and I' be tried to cancel several times with no results.I would like to cancel the service.can you assist me. I would appreciate your assistance. Thank you.Mary Smith You may reach me at ****************

Desired Settlement: I would like a confirmation that the account is closed, and my bank account will not be chargeed.

Business Response:

We were not able to find an account using the e-mail address you supplied. Additionally, there are multiple accounts matching your name in your state. Please send us the e-mail you used to create your account at PeopleFinders.com or call our Customer Care department directly. Our representatives can search by partial card number in order to locate your account. Our contact information is below.

******************************
###-###-####

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Despite having completed the peoplefinders.com opt-out procedure at http://www.peoplefinders.com/manage/, along with multiple customer service requests to do the same, the company continues to display my address and other personal information on their public web site. The web page shows up in a web search for my name against my wishes.

Desired Settlement: I would like peoplefinders.com to remove any web pages that display information about me.

Business Response: We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response: I am rejecting this response because: I have to reply to this proposed resolution in order to avoid having the complaint closed out but the business needs 2-5 business days to resolve the issue. Please allow them the time they request, though I hope it's 2 days and not 5. Once the page no longer appears on the web and is removed from the search engine indexes, along with any other advertising campaigns they're using my name and/or personal information for, I will agree to accept their response.

 
Thank you,
**** *********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In Nov 2013 I used People Finders to search for a friend. I found the information I was seeking so I cancelled the account. In Dec I noticed on my bank statement I was billed for $24.95 for their service so I sent an email and called them to cancel the service again. I was told my $24,95 would be returned. In Jan 2014 I stopped getting paper copies of my statements and since then I never noticed until Jun when I received a paper statements I noticed that I was being billed so I contacted my bank and closed the account. I have been billed $24.95 each month but people finders say I'm not being billed. My bank will try to get them to refund the last two months May and Jun but I would have to work with them to get the rest of my money. Dec, Jan, Feb, Mar, Apr = $124.75. I have copies of 3 different cancellations from them. The customer service rep said the problem maybe due to the fact that my email address was misspelled. And since I did not cancel the misspelled account I am not due a refund. She was supposed to send me that info on 19 Jun 2014 it never got to me. I only have one email used with this service and I cancelled it. all I want now is my money back. I know they can look at the information on either account and tell that they are not used.

Desired Settlement: Refund my money and make sure this so called misspelled account is closed. They cannot bill me anymore at least I'm sure of that.

Business Response:

We have reviewed our files and found an account was opened in your name on 11/30/2013. At that time one single report was purchased then user activity stopped. Then, on 12/22/2013 a second account was opened in your name but with a different credit card and email address. The email domain on this second account was spelled **************" instead of the **************** domain used on your first account. There is no way for us to link two accounts together if a user creates a brand new account with separate registration information. On your second account instead of selecting one single report you selected to enroll in a trial membership for unlimited searching. We did not receive cancellation for this trial until 6/19/2014. Per that request we closed your second account ***************** and refunded one charge of $24.95 as a courtesy.

Our records show you had first contacted us by phone on 6/14/2014 regarding your initial **************** account. The representative informed you that this account did not have any recent activity or membership. The representative also noted that you declined to give your card number in order to locate the recent charges you were seeing and that you stated no other emails were used. On 6/19/2014 our Customer Care received another phone call from you. During this call we were able to locate the account under *************** using your card number. The representative closed the account and refunded the May membership fee of $24.95 as a courtesy and to account for the confusion caused by your two accounts.

We have reviewed your other more recent contacts by phone and email and found that you stated you have already put these charges under dispute with your card company. Because of this, you will need to follow their policies and procedures regarding their dispute process. We will be providing any documentation requested by your bank regarding your registration and the product selected on our self-service website. They will review this information and make a decision on the validity on the charges. Usually this process will take a few billing cycles and they will notify you of the outcome via mail.

Consumer Response: I am rejecting this response because:

I filed a complaint against this company in Jun 2014. I received notification that a file number (#*******4) was assigned but not that the case was closed. I may have overlooked it but a review of my PC for all correspondence from People Finders or the BBB did not show the notification. In any case my bank have not concluded their investigation and asked me to get the information in writing from people finders that they had told me on the phone. The reps gave me the info on the phone about my email address being misspelled and a second account number being used within minutes of signing up for the service. One was a checking account the second was a credit card. I would not give them the complete number by phone when I called to ask why they continued to charge me since I had called an written asking that the case be closed. Only after I closed the credit card acct. did I call them and gave them the number and was told of this misspelling. So I requested a notification of the closure to the correct email address but never got it. When I called to inquire again since an attempt to charge the acct again I was told there was no notice and would not be notice of the account being closed. They say now the account is closed. Please reopen or file as second case because my bank is still investigating and I did not know the account was close until I read the response in the history of the case.

I want a refund for service that someone else go the benefit of from Dec 2013 through May 2014. $24.95 X 6 months. They did refund the fee for Jun 2014. My bank is investigating and I need the information relating to the misspelled email address account. And the use if that card for service which was apparently used during this time.
 

Business Response: It is the users responsibility to cancel memberships they no longer need or want. Usage is irrelevant given that we are providing the ability to run unlimited searches and other services for a monthly fee. Our terms simply allow users to cancel at any time to avoid further billing. We can confirm that both accounts under your name are in fact closed. Again, you have stated these charges are under dispute so you will need to follow your card company's policies regarding these charges. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for PeopleFinders services in Feb,2014.I didn't want to continue with it so in March I cancelled. I missed the cut off date by about 2 or 3 days and was billed for March also. On my credit card for the month of June I noticed that I have been bill April,May and June. On July 19th I cancelled the service again and called in to make sure I was cancelled out and to speak to a Representative who refused to consider muy claim and when I asked to speak to the manager was told to call back on Monday.In March I had cancelled via a phone conversation with a Rep. who supposedly cancelled me out but failed to do so as well as online. Believing I was dealing with an honest company I did not check my credit card statements until I received my July statement.

Desired Settlement: I would like to be credit with the months of April, May and June.Transaction dates of 4-15-2014,5-15-2014 and 6-16-2014. The total would be $74.85. A monthly fee of $24.95/mo.

Business Response:

Our records show an order for a search was placed on 2/8/2014. At this time the customer selected a three day trial to our service. Given that our service provides unlimited searches and other features for a monthly membership fee, our terms do not allow for refunds and simply allow customers to cancel at any time to avoid future automatic billing. Our customer service was available to take their cancellation at any time via email, phone or their online Account Manager. We received cancellation online on 7/18/2014, five months after the membership had been initiated. The system closed your account and, as a courtesy, refunded one charge of $24.95 for the most current month of membership (July). Then on 7/22/2014 a supervisor called you back per your request. They agreed to refund an additional $24.95 (for June). In conclusion, we have issued refunds for two months of membership totaling $49.90 as a courtesy, the account is closed and there will be no further automatic billing. There are no further refunds available.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I' ve accepted the terms but they still manage to get two months of fees out of you by denying the fact the I cancelled the service in March!!. Its still a scam that they pull on people and I still contend that I cancelled my service in March of 2014. 

Thank you BBB for your help. The public should be warned somehow and hopefully they will check with BBB before subscribing.

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business makes it easy to sign up for Monthly membership even though I only wanted a one time purchase.They deducted a monthly fee from my Debit Card two month in a row before I realized it. They refunded only half the amount. I never wanted to join, I only wanted to purchase a one time search. I want my other monthly fee refunded.

Desired Settlement: Refund my other monthly fee of 24.95.

Business Response:

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  If a customer does not wish to enroll in membership they may choose the full price for one report. The membership option provides a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Our records show the membership option was affirmatively selected by this customer on 12/31/2013. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on two pages before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. This customer failed to contact us for six months to cancel the membership or discuss the charges. Per his request over the phone on 6/26/2014 we agreed to refund $24.95 for the most current month. There are no further refunds available on this account. In conclusion this account is closed, there will be no further automatic billing and we have refunded one charge of $24.95 as a courtesy.      

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In the past, I have requested in the past in information be removed from your systems. (new opt-out sheets are attached to this email)Currently, this result is appearing and I request this gets removed. (my brother lives at this address - please remove my named listed and any connection to Alan Andacht. (and any other links from all databases includling Confi-Chek, Inc.)********************************************************************************************************************* ******* ***** *** ******* ************** * ****************** **** ********** ******* ** *****

Desired Settlement: Remove information (all from - all sites)

Business Response: Our records show you have already been assisted with this matter and have been notified of the resolution several times via email. We have already received and processed your opt out request. Again, your information no longer appears in search results. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com refuse to remove my address from the internet. I spoke to 8 different agents and 1 supervisor (within 4 weeks) who all assured me, after 72 hours my address will be taking down from the internet. The company has an opt out option in which I submitted 4 times and my address is still on the internet. There are several complaints on the BBB website for this same problem. I did not authorize this company to display my address on the internet and they refuse to take it down. I explained to a supervisor that in my line of work it is a safety issue. I was told by a supervisor that it was not a good enough reason for them to have to take it down. The supervisor then agreed to take it down within 72 hours. That was 3 weeks ago.

Desired Settlement: I am requested to have my address removed from the internet. In addition, remove my name completely from that company's database and affiliates.

Business Response: We have reviewed our files and found that this listing was reported to our IT department for removal. Today, however, we see that the information still appears. We have contacted that department today in order to expedite this removal. We apologize for any inconvenience caused by the delay.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This could also be an advertising complaint. After using service and charging me $.95 they charged me $24.95 4 days later. NOT clear that this additional charge was being made. At my age I cannot afford this!!!!!!!!

Desired Settlement: Credit my credit card!!!

Business Response:

At the time of purchase on 7/3/2014 you had the option to select a single report at the normal price of $1.95 or a discounted price of $0.95 for signing up for a 3 day trial to our Membership. It is clearly and conspicuously stated on each page of checkout that by choosing the discounted price you are enrolling in an automatically renewing monthly membership after the three day trial has ended. Our records show you affirmatively selected the trial membership option. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial until a phone call to a representative on 7/9/2014, six days after the membership was initiated. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day.

The charge of $24.95 is non-refundable per the Terms you agreed to, your account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $42.00 for a full background report. The report promised birth and death records, criminal reports, marriage and divorce records, and it even promised a full name.The person I requested the report about was:A.) Born in the U.S. and was listed as father on at least 3 other birth certificates.!!!!B.) Married and divorced at least 2 times.!!!!C.) Spent many years in prison.!!!D.) Deceased!!!!!This so called complete background report did not mention any of that. The report did not even include his middle name!!! It listed his brother twice as 2 different people! His children were not even on the list. I know for a fact that he has a public criminal record because I ran across a court case recently in St. Tammany ParishIt was for a speeding ticket in 1981. I was not even looking for him at the time. This is not the product I agreed to purchase.The customer service department was very rude from the moment they answered the phone. They would not even listen to me. They would talk over me while I was speaking and acted as though they could not care less that I was a human being.I feel ripped off. I cant believe that a company with this many complaints is still allowed to stay in business. It seems to me that they have no desire for repeat customers. I asked them to either provide me with the full report that I ordered or give me my money back. I would like to be treated like a human being. I reached out to this company because I was desperate to find my father. I have never met him and when I did finally get some concrete evidence of who he could be, I learned he is dead.(information I did not get from the report) He is not alive to answer the questions I have been wanting to ask him my entire life. His family members are all telling me different stories. I need the answers that report should have given me. I am not made of money. I feel like this company likes to pray on people like me. If they could not get me the report then they never should have taken my money.

Desired Settlement: I expect a full refund of All of my money!!!!!

Business Response:

We have reviewed the report you are referring to and found that it was generated properly on your account. We understand that it did not have the information you were expecting. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The Public Record data we provide is subject to availability, states it is included "when available" and not guaranteed. We are unable to provide a refund. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

While we are unable to offer you a refund per the Terms you agreed to, we would like to provide you with a courtesy search at no additional cost. The courtesy search will remain on your account until it is used.  You may elect to have that exchange search ran at any time.  Just call our number below and a representative will run your search for you, free of charge.

Consumer Response: I am rejecting this response because:

You did not deliver the product I ordered. Your records are wrong. I am not willing to drop this.

Business Response: We feel we have already addressed that the information provided on our reports is as-is and is always subject to availability. Again, the Terms of Use you agreed to upon purchase do not allow for refunds. To be clear, we have already paid to access the public record databases so the charge is simply non-refundable.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com to search for a person and agreed to the $.95 charge. When my credit card statement arrived I was billed $24.95 twice!I called them at ###-###-#### to inquire why. They credited the second charged and explained that the $.95 charge is for an unlimited number of searches for 3 days and that if you don't cancel the membership at the end of the 3 days you are automatically charged $24.95 each month. I feel like I was tricked into the $24.95 membership in the first place. I cancelled my membership to assure that I would not get billed again. I was very surprised (in researching for info on this company) that they have an A+ rating with BBB.

Desired Settlement: I would like to have a refund of $24.00 and agree to pay the $.95 for the one time search. I would also hope that they change the web site to make it clearer (for future users) that they would be clearer about the charge of $24.95

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). You receive a discounted product for signing up for a 3 day free trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 6/28/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Your membership is also cancelled. There are no further refunds available.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time, one day membership. I said NO THANK YOU to recurring payments! Yet I have been put on AUTOPAY since 9/6/2013 at a cost of approximately $150.00. I did not find this transaction till I checked my credit card account around 7/1/2014. I then did some back dating to find that this has been ongoing since 9/6/2013. I contacted the company and was advised that I supposedly signed on for auto pay, well I recall refusing it! I only wanted the one time membership at the cost of .99 cents. I did not receive a email telling me that the refusal didn't work, or that I was now signed onto a permanent membership! Do you understand? They say that I signed on and I have no proof that I did not. As I looked at the BBB site for this business I noted others have had the same problem and I noted that you recommend this company! I can only wonder why and how much they pay you to do this? These people say that it is a one time .99 cent membership, and then they say that we have signed on for permanent membership and further we had the option of looking people up for the number of months that we had the service! However they do not contact the person involved to let them know that they have signed on for a PERMANENT MEMBERSHIP. Do you want to know why? It is so that people like me will continue to pay out $24.95 a month unknowingly for months, maybe years, while they collect their millions in profits! That is why. When we complain they SAY we signed on but they never contact anyone to let them know that they have a permanent membership and as I noted, others have experienced this. NONE OF US KNEW WE HAD THE PERMANENT MEMBERSHIP and they can not prove that we used it over the MANY MONTHS that this has been going on! BECAUSE WE DIDN'T KNOW ABOUT IT TILL WE CHECKED OUR CREDIT CARD STATEMENT MONTHS LATER and then these THIEVES will magnanimously give us the last month's payment of $24.95, whoopee! Retaining the money they had already collected!

Desired Settlement: I want a total refund of all monies that they collected from me in the amount of $24.95 a month starting from September 10th 2013 to present! They can not prove that I used their service after the initial .99 and I did not use their service as I did not know that I had been signed onto it! They made no effort to inform me that they put me on the permanent membership! Had they done so this would have been rectified quite quickly by me contacting them/their company and closing this account!

Business Response:

At the time of purchase (9/6/2013) you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). To be clear, you received a discounted product in return for signing up for a 3 day free trial to our Membership. Nothing is pre-selected or pre-checked. PeopleFinders.com is a self-service website. If your intention was not to sign up for a membership then you had in fact selected the wrong product. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges.

Consumer Response: I am rejecting this response because:  I did not receive a RECEIPT!  What they say in their response "

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges."

     To begin with by not receiving a RECEIPT I was unaware, as many who have complained about this company have been, that I had signed up.  They say this is not permanent, if I had not checked my Credit Card Statement and gone back as far as Sept 2013 I would never have known that they were deducting $24.95 per month.  They would have kept this membership going forever, until it is cancelled!  Not knowing that I had a membership means that I could not use it.  After all I didn't know that I was still active.  And their statement that I believed their advertisement and signed up for a 3 day membership which according to them meant that they could bill me $24.95 forever is ridiculous!  They admit it is a temporary membership!  Then they go on to say that by using it I am signing on forever till I cancel?  Does this sound normal to you?  Do you understand that by not receiving a RECEIPT that I and others have been unaware of these charges till we look at our Credit Card statement?  Do you understand that had I and others received a receipt this would have been cancelled straight away?  Do you understand that not knowing you have a service or a membership means that you do not know you can use it?  Their statements only indicate to me how callous they are to what they are doing.  I can not imagine that this is legal.  I believe that a RECEIPT is required by law.  If at the end of this issue I find that there is no law requiring companies like this to email a receipt I will begin a letter writing campaign to Congress, the Senate and our President requesting such a law be made!  I will reference this company and the BBB complaints where others have experienced this as I have!  I will not give up till these people are either run out of business or laws are made to keep them honest.  I do not feel that what they did was honest.  As I have stated numerous times here, by not emailing me a receipt and then TAKING money from my account MONTHLY, I feel this was theft of my funds.  As to their claim regarding my financial institution, yes I have filed with them and with the Attorney General of the State of Ohio where I live.  I do not know what either will do.  According to the bank, they wish to close this, matter settled.  I have yet to reply to that.  Granted the approximately $150.00 is quite a bit of money to me, but it isn't about the money.  It is about a company that is skirting the law and taking funds from peoples accounts.  Something needs to be done and I plan on seeing that something is done.

Thank you

***** ** *******

Business Response:

Again we are unable to provide any refunds per the Terms of Use you agreed to and the fact you have already contacted your bank or Credit Card Company and filed a dispute. You will need to follow their policies and procedures regarding these charges.

Regardless of any automatically emailed purchase receipts or renewal notifications, it is the consumer's responsibility to read and understand what they are selecting when shopping online. The product you selected repeatedly stated that the monthly membership would automatically renew until cancelled. If you did not wish to enroll you had the option to choose a full priced, one-time report. You are welcome to do whatever you feel is appropriate regarding online shopping practices.

Consumer Response:

I am rejecting this response because:  I did not receive a receipt.  I did not know I signed up for a monthly membership.  I do not believe I agreed to that.  Yes.  I have filed a complaint with my Credit Card company.  I do not expect a refund from www.peoplefinders.com.  I have also filed a complaint with the State of Ohio Attorney General and written the President of the USA.

So what?  I do not have to accept their non-resolution of this complaint, forever!

Sincerely

***** *******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went on peoplefinders.com to see if I could find a relative back in January of 2014. They encourage you to sign up for $24.95 per month to obtain the information so I signed up and did my search. On Saturday while paying my credit card bill and I noticed a billing for PFREWARDS in the amount of $24.99. I didnt know what the billing was for so I called the number. As it turns out it was people finders but wait, I had a billing 4 days earlier from peoplefinders.com for $24.95. In fact, every month beginning in January they billed me twice and 4 days apart under two different names! I called people finders this morning to tell them about the error and asked them to credit my account $149.94 for the additional billing from PFREWARDS. The representative told me that I signed up for both because a clicked a box during my registration agreeing to an extra payment. Seriously, I certainly wouldnt choose to be double billed! I spoke with a rep and then her supervisor who would only credit me for the June billings. They both had the too bad so sad attitude that was so irritating! I have no interest in giving them more of my money so I cancelled my account/s! I contacted Capital One to see what they could do. They were fantastic. After hearing my story they wanted to go after all of the PFREWARDS billings since they began in January. Unfortunately,Capital One was unable to go after any of the overpayments due to the cancellation! I just went online and found out other people have fallen into this trap as well. What can we do to get my money back and stop them from doing this to others?

Desired Settlement: I would like a refund and would like to see you contact them about their deceptive business practices and poor customer service. By the way, their site doesn't give results. I wasn't able to find the relative or anyone else I looked for.

Business Response:

Our records show on 1/5/2014 you selected to enroll in our PeopleFinders Monthly Membership. Our membership offers unlimited basic searching for a monthly fee. Immediately following this purchase you were presented with a full-page offer to our PeopleFinders Rewards program. This additional membership offers heavy discounts on the larger reports like the Comprehensive Background Check, which is not included in the basic Membership. It clearly and conspicuously states that by clicking "Yes, sign me up" you are enrolling in a free 7 day trial to PeopleFinders Rewards and if you do not wish to continue the service you will need to notify us in order to avoid future billing. You affirmatively selected to enroll in the PeopleFinders Rewards program on 1/5/2014. If your intention was not to enroll in this additional service you had selected the wrong option.

You failed to cancel either membership until a phone call to our Customer Care department on 6/23/2014, six months after the memberships had been initiated. We attempted to advise you that there are two membership on your account that provide two separate services on PeopleFinders.com. Given that members receive unlimited searches and other features for a monthly fee our terms do not allow for refunds and simply allow users to cancel anytime to avoid future billing. Per your request over the phone on 6/23/2014, and as a one time courtesy, we agreed to grant a refund for each of the most recent membership fees. One refund of $24.95 for the basic PeopleFinders Membership and one at $24.99 for the PeopleFinders Rewards Program.  There are no other refunds available per the Terms you agreed to. Cancelling your accounts is unnecessary as now you have let us know you no longer want these services and your account is closed. There will be no further automatic billing. In conclusion, your account with PeopleFinders.com is closed and we have refunded a total of $49.94 as a courtesy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We used Peoplefinder on April 3 and clicked on a $1.00 introductory offer of $1.oo, then .46, and then $1.00. We found what we wanted and then I called 3 days later to cancel our account. We did not realize that those 3 clicks were signing us up for a second account. When I called to cancel our account, I was told that we would not be charged and that she had canceled our account. She did not say 'you have a second account too, you know.'June 20 we discovered that we were being charged not only for an introductory membership but also a secondary membership to something we had never heard of called PFREWARDS Our account was billed twice each month for an initial membership + this secondary membership. I called Sunday June 22, to solve the problem and was told that they could credit us back 3 charges but not the other 3. I called again today June 23 to speak to the supervisor, ****. She insisted that they could not refund any more because they had no record of my call and we were responsible for what we chose. We did NOT choose to belong and did not sign up for ANY membership, only the introductory offer! They are a scam and should be taken to court and put out of business. Creepy people, creepy billing!

Desired Settlement: Peoplefinder should immediately refund the rest of our money $74.75 for all of the billing except the initial introductory use which we paid, $2.46 and the $74.95 that was refunded. It is not fair to bill people for an account not made clear on their website, and never used! Their website is misleading and dishonest.

Business Response:

Our records show two trial memberships were selected by you on 4/3/2014 and utilized until 4/6/2014. We did not receive a cancellation for these trials within the trial periods therefore you were billed monthly membership fees. Our basic PeopleFinders Membership ($24.95) allows you to run unlimited searches. This comes with the discounted price of $0.95 for the People Search Report you ordered. This gave you the ability to run unlimited searches by name to find addresses and phone numbers. We show this membership was also used on 5/20/2014, two months after the membership was initiated.

The PeopleFinders Rewards program ($24.99) allows you to receive discounted prices on the many of the reports offered on our website. This extra membership is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the additional offer. Our records show you added this additional membership to your account on 4/3/2014 by clicking "Yes, sign me up." This is why you were able to receive three Comprehensive Background Checks at $1.00 instead of $39.95. To be clear you have only one account with us but you have two memberships which provide two separate services on PeopleFinders.com.

We do not have any record of contact from you regarding your membership until a phone call to our Customer Care department on 6/22/2014. Per this request we agreed to grant three refunds totaling $74.93 as a courtesy and closed your account. There are no further refunds available per the Terms you agreed to.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In January 2014 my 90 year old uncle asked me to find his great nephew. I went on Peoplefinders and did a one time search for the fee of .48 cents on my credit card. My card was billed January 23rd for .48 cents and .47 cents, and on January 27th billed for $24.95. I have been billed $24.95 monthly since that time (its now July). It was hard to find a phone number anywhere, but when I did, I called the "customer care" phone number (###-###-####) which was answered by a recording with instructions to go on-line and log into my account if I want to cancel. There is NO option to speak with a real person. Because this was originally a .48 cent one-time search back in January, and I never intended to use it again I did not make note of which email account I used nor did I save the password so I could not log in to cancel. So, unable to get a person on the phone, I called my credit card company and asked them to stop paying it because I did not sign up for more than a one time .48 cent search. The bank issued me a new card and charges were reversed. But then,Peoplefinders sent to the credit card company documentation. My credit card company wrote to me, "documentation lacks sufficient info to verify a billing error occurred." So they are back on the new card! But documentation did show the email account that I had used, so I clicked "forgot password", received my password, tried to "log in" to cancel, but now with my EVERY attempt to log in, I get the message, "unable to log you in at this time. Please contact Customer Care at ###-###-####." That is the number with the recording telling me to log-in if I want to cancel. Apparently, they have blacklisted my email knowing full well that I intend to cancel since I tried to cancel through the credit card. If I can't log in to cancel, and the phone is only a recording, what am I to do? THIS OUTFIT DOES NOT DESERVE a BBB rating of A+. Read the complaints, all are the same. They are NOT reputable and not forthright.

Desired Settlement: I want "my account" cancelled immediately, I want a refund. I want to see this company's sneaky smoke and mirror deceitful advertising site required to be transparent with costs and fees clearly stated. I want their web sites required to clearly provide a means to cancel, with a real person on the phone, by email, by US mail. I want to see BBB remove the A+ rating.

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. Simply remain on the line as the auto attendant menu advises and a representative can assist you directly. We did not receive any notification that you wished to cancel this trial. Rather, the only activity on your account is your card company contacting us on 6/16/2014 regarding three membership fees. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You have already contacted your bank or Credit Card Company regarding these charges therefore we cannot offer you any refunds. You will now need to follow their policies and procedures regarding these charges. We received notice of the dispute on 6/16/2014 so your account was completely closed and the information you used to register was blocked from our system. This is why you are unable to login.

In conclusion your account is closed, there will be no further automatic billing and your bank found the charges to be valid.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am most grateful to BBB for your help in ending this frustrating association with People finders.

Thank you.
****

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called and emailed requesting that my personal home address be removed and/or blocked from public viewing via their website. In the email I sent, I provided copies of 2 stalker/harassement police reports I have on file with the LAPD. The customer service agents I spoke to were defensive, condescending and belligerent. The first person said I could "try" to have it removed by sending over the police reports. The second said I need to speak with a manager.Most recently I did find one customer service rep who was helpful and said they would work on removing the information. He said it should take 24-48 hours. 3 days later, my information is still live and available for everyone to see.I feel personally threatened with my home information so easily available and accessible and I am furious that my request is not being accommodated and being handled so poorly.

Desired Settlement: I would like my property address to be removed from their site.

Business Response: We have reviewed our files and found that we received and processed your opt out request via mail. Then you pointed out an additional listing to us over the phone on 6/24/2014. This was reported to our IT department and removed that same day. When visiting the same page where the listing you were referring to before appeared we no longer find your listing. Our records indicate it has successfully been removed. Please keep in mind that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I greatly appreciate the assistance with my request.

 
Sincerely,
******* *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Going through my Apr 2014 banking statement, I saw I was charged $24.95 on 4/3/14 by Peoplefinders.com. I phoned and was told I'd signed up for their service online. I told her I did not. Why would I want to pay $50 or more a month for their service when I was a retired woman just being home. She said they had given me a **** **** address and I remembered I had been looking for my sisters address. There was no way I'd sign up for their svc. I could have phoned my other sister and gotten the ad but it was there in the computer so I used it. They also billed me $24.99 on 4/7/14. She said she'd refund the 2nd charge but could not refund the initial $24.95. She said the account after the refund would be CANCELED. Upon checking my May stmt I found they had charged me $24.95 on 5/4/14 and $24.99 on 5/8/14. A refund of $24.99 was given on 5/30. I phoned them today to have it corrected and was told no other refunds would be given. Please help me. I live on my pension so no way would I sign up for an expensive and 'not needed' service. That's just crazy. Please help. Thank you. ***** *******

Desired Settlement: Ok I'll take the initial charge, although I know I would not have signed up for it, but I did get the ad. I want the 2 charges in May refunded. $49.94 total.

Business Response:

We have reviewed our files and found an order for a search was conducted by you on 3/29/2014. At this time you had the choice between running one search at the normal price $1.95 or a trial membership at a discounted price $0.95. Our membership provides unlimited searches and other features for a monthly fee. It advertises that in choosing the special discounted price, you are enrolling in a trial membership for unlimited searching. It states the trial requires cancellation or the card you provide will be billed the membership fee of $24.95 on the fourth day, and every month thereafter. Our records show you affirmatively selected to enroll in the trial by choosing the discounted $0.95 price on 3/29/2014. Both the initial order selection page and the payment information page clearly and conspicuously state that if you do not wish to continue the service you will need to notify us in order to avoid further billing. If your intention was to run only one search on that day then you had in fact selected the wrong product.

Directly after your initial purchase of $0.95 you were provided with a  full-page offer to the PeopleFinders Rewards program. This additional membership provides discounts on the more expensive reports offered on our site, which are not included in membership, such as Comprehensive Background Checks. Our records show that instead of declining this offer, you chose to enroll in this membership by clicking "Yes, sign me up for PeopleFinders Rewards and complete my order."

Given that members can run unlimited searches and other services for a monthly fee, our terms do not allow for any refunds and simply allows users to cancel anytime to avoid future billing. We did not receive cancellation from you until a phone call to a representative on 5/29/2014, two months after the membership had been initiated. At this time you had already been billed a full two months of service for each of your memberships. Per your request over the phone on 5/29/2014, and as a one-time courtesy, we agreed to grant one refund of $24.99 for the most recent membership fee (renewed on 5/7/2014). Unfortunately, there are no further refunds available on your account. In conclusion, your account at PeopleFinders.com is closed, you have been refunded a total of $24.99 as a courtesy and there will be no further billing.

Consumer Response:

I am rejecting this response because:  Wow I can't believe this.  No way did I talk to anyone from this company and I did not agree to sign up for a membership.  I'm retired, I am not employed, I'm not close to any of my family so there would be no reason to sign up for this service because there would be no need.  The one address they gave me was because I was too anti social to phone my other sister to get it from her.  If I'd been given all the facts verbally or written I would not be in this situation, I'd have phoned my sister to get the ad.  I think this is a con, or if not a con then just really unfair.  Please reason with the company and convince them I am not trying to cheat them.  I never asked for more information and I was behind on checking my banking statement so didn't know they were charging me.  Maybe $49.94 isn't much to a lot of people but it is to me.  The $25. I'm willing to pay to enough of a blow to my budget.  Please help.

 

Thank you, ***** ******* 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In October of 2112, I was looking for a long lost friend, and tried to use peoplefinder. They had no real information. Within an hour of first joining, I called the number on the webpage. The customer representative was very nice and said he would cancel the account. I just realized I was being charged for not one, but two accounts that I had been told were closed. The customer service department is the worst I have experienced, anywhere. The so called manager, **** (who refused to give me her full name) tried to connect me with her supervisor, and hung up on me. This is the worst company I have ever dealt with! No one at the customer service department were downright rude! **** ? told me the supervisor was ******** *****, but when I finally got to her answering machine, the name is ******** ******. Don't they know the name of their boss? No one would give me any main office numbers to call, saying Ms. ************ was the entire ownership team. This is a bad company for any consumer to do business with and I hope that my going through the The BBB will save another consumer from being cheated. Sincerely, *** **********

Desired Settlement: Refund to the original date I both joined and cancelled, total refund for the second account, which I knew nothing about, and a letter of apology for having spent time on the phone getting lied to by the worst customer services team I have ever experienced, and a second apology, in writing, from the main culprit, **** *********). I want to help others by letting them read this story and hopefully save themselves from being taken in by these shysters.

Business Response:

Peoplefinders.com, like every other company, has policies and procedures that we follow. Given that members can run unlimited searches and other services for a monthly fee our Terms do not allow for any refunds. We simply allow members to cancel any tim via email, phone or their online account manager to avoid future billing. Our records show an order for a search was placed by you on 10/4/2012. You affirmatively selected to enroll in a three day trial membership. We did not receive a cancellation for your membership. You failed to contact us about the monthly membership fees for almost two years. On 6/16/2014 we received our first contact from you over the phone, twenty months after the membership had been initiated. You called multiple times within an hour and spoke to many representatives. Each representative you spoke with, including a supervisor *******, attempted to advise you on the charges and that the reason the membership continued to renew was we did not receive your cancellation for whatever reason. Since we do not have record of a previous cancellation we asked that you provide your record of cancellation. Both the name of the representative you spoke with back in 2012 or the automatic confirmation email you would have received upon cancellation would have been acceptable. You declined to provide this. Regardless, as a courtesy we agreed to refund the most recent membership fees of $24.95 and $24.99 and close your account per your only request on that day 6/16/2014. We informed you the remaining twenty months of membership fees are your responsibility. There are no further refunds available to you.

We have reviewed all of the calls you made to our Customer Care department and found that you may have had difficulty because several representatives felt personally disrespected in their dealings with you.  In a few instances they were even forced to end the phone conversation prematurely. Nevertheless, we apologize for any inconvenience during your contact with Customer Care. We also found that the supervisor ******* gave you her ID number. We feel this is sufficient identifying information and giving out a last name is up to the personal judgment of the representative taking the call. The only reason you were given a last name for ******** is because you demanded the name of an Officer to which you may serve legal papers. It is common for a woman to have both a maiden and married name.

You are welcome to do whatever you feel is appropriate regarding the remaining membership fees but again, they are non refundable per the PeopleFinders.com Terms of Use you agreed to. In conclusion, as a courtesy we have granted refunds totaling $49.94, your account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/7/13 I purchased a one time look up on Peoplefinders.com for $.98, which was for a one person look up and info request. total $1.95. I was using this for geneology request. Not thinking anything about it, here it is 6/14, I was looking up another charge on my bank statement and there was a "Peoplefinders" charge of $24.95, looking back there is one every month since the initial one time purchase of $1.95. I called the customer service line to end up with a very rude young lady, which customer service isn't this company's top priority. I informed me that I had requested the monthly charges, but when I told her to look up my activity on the account, she couldn't show me where I was doing any other activity on the account. I requested my money back and told her if not, I would take the proper steps into getting my hard earned money back, and she told me to go ahead, but it wasn't going to help. She told me that before I had called that I had an email repling to the one I had sent early that morning when I had found the charges, and that it had cancelled my account and gave me a refund of the last months payment. I asked her where the rest of the money was($149.70),and she told me I would not be getting it. This company does not care about future customers or good customer service. It's all about the money they can get right now, and so what about anyone's future endeavors with them. To show you that this company isn't as big as they act. I called the first time, and couldn't hear the person, I called back and got the same woman four different times. What's the odds of that? I am willing to fight for my hard earned dollars. I don't mind paying for a service, as long as I know that I am paying for it, but hiding a charge in the middle, when a person is thinking they are getting on a charge of $1.95 is outrageous, and for this to still be happening in this time and era is nothing but a scam. If as many of complaints about this company on line doesn't have something done then the BBB doesn't care

Desired Settlement: Paid back for the re-occurring charges of $24.95 that I have been falsely charged for the past 7 months.

Business Response:

We have reviewed our files and found an order for a search was placed by you on 11/7/2013. At this time you selected a $1.95 People Search Report. Directly after this purchase you were presented with a full-page offer. This page offers a three day trial to our services. Our membership service provides unlimited searches and other features for a monthly fee. It clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The user may either choose "YES, and show my report" or "No thanks, show my report." Our records show you affirmatively selected to enroll by selecting "YES" to this offer.

Given that members have the ability conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. The amount of usage is up to the user and does not effect monthly membership renewal. For the period of your membership you were billed each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us until an email to our Customer Care department on 6/9/5014, seven months after the membership had been initiated. Per that request we closed your account and refunded the most recent membership fee of $24.95 as a courtesy. On 6/11/2014 a supervisor called out returning a voicemail from you. They agreed to grant one additional refund of $24.95. There are no further refunds available.

We apologize for any negative experience you had over the phone. The call center is staffed according to call volume therefore at certain times there are more representatives available than others. This may explain why you were directed to the same individual multiple times as the few other representatives available may have been assisting customers at that time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have used people finders for several years and am aware that you have to carefully read at check out or else you may sign up to be automatically billed for a membership. I recently checked my credit card statement and have been billed for a membership in the months since my last peoplefinders.com purchase. I emailed them asking for a refund and was denied. I asked them to provide me with the confirmation email I received for my purchase and have not received it. I did not consent to a monthly membership and distinctly remember reading carefully at my last purchase to avoid doing so.

Desired Settlement: Refund of amounts charged to my credit card with the exception off purchase.

Business Response:

We have reviewed your account and found that in the past you have chosen the $1.95 normal priced reports. However, on 2/6/2014 our records show you selected a discounted price of $0.95 (billed as $0.48 and 0.47). You may review your billing statement for this date and see the charge we are referring to. The reason that product was discounted is because it is packaged with a three day Trial Membership. On 2/6/2014 you affirmatively selected to enroll by choosing the discounted People Search Report plus three day Trial Membership instead of the regular priced People Search Report.  Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. Again it states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us to cancel until an email was received on 6/3/2014, four months after the membership had been initiated. Per this request, and as a onetime courtesy, we will grant the refund of $24.95 for the most current month of membership. In conclusion, you have received credit for one month of service totaling $24.95, your account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Signed up for a membership with peoplefinder.com. Attempted to cancel the membership online and was still charged 24.95 when I called in the customer service representative was very rude and basically told me that I could not receive my money back. I escalated it to a supervisor that was unable via phone and I had to leave a voicemail.

Desired Settlement: I would like to receive my 24.95 credited back into my account and confirmation e-mail that the membership has been canceled

Business Response:

Our records indicate you have already been assisted with this matter. Fifteen minutes after your initial request for a supervisor you called our Customer Care department again. A supervisor was available at that time and spoke with you. They agreed to refund the membership fee of $24.95 as a onetime courtesy. This amount will be shown on your credit card statement within five business days. Going forward, if you select to enroll in a three day trial membership with us and do not cancel within that time period you will be responsible for the membership fee. If you do not wish to enroll in  membership you must choose the regular priced report option and not the discounted price with trial membership.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have volunteered to work with charitable orginizations who run background checks. I have been turned down for I don't know what reasons until I pulled my name up on your web site and find that my name is associated with ***** *** *******, who has a questionable past at best. I do not know ***** ******* and definitely am not related to her. She is in fact my husbands ex-wife. Please remove her name from any association with my name immediately. Your response is awaited.Thank you.

Desired Settlement: Resolution of the situation with removal of this individuals name from any association with my name.

Business Response:

 PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). Our site cannot be used for employment, credit or tenant screening, or any related purpose. You may remove your listing from the site by following the automated process online. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

We also want to make sure you are aware that we are one of hundreds of websites that provide this information.

Consumer Response: Thank you so much for your assistance. I have opted out of this locator and appreciate you very much.


BBB's Final Determination: Consumer accepted resolution offered by the business.

5/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went to the peoplefinders.com website to see what information they had on me. I chose the one time $2.95 charge, and when the information came up. I received a pop-up that asked me if I wanted to see this information. The pop-up was also consent to a membership fee, which was not properly labeled. I could not see the information I paid for without clicking 'yes' I want to see my information. When I called the company they informed me of my 'consent' and informed me the fee is non-refundable.

Desired Settlement: I want my money back and I want better labeling for their blasted pop-ups.

Business Response: We received your request and issued a refund for $24.95 as a one time courtesy. This amount will be shown on your credit card statement within five business days. We have reviewed our files and found that immediately after completing your initial purchase, a full-page offer to our trial membership was displayed. It offered our services free for three days and explained that by clicking the "YES" button you are agreeing to an automatically renewing membership. It clearly and concisely states that if you do not cancel the trial membership within three days, the card you provided will automatically be billed $24.95 on the fourth day and for every month thereafter. You had the option to accept or decline this offer by clicking "YES" or "NO". Our records show you affirmatively selected to enroll in the three day trial membership. We did not receive a cancellation from you therefore you were billed $24.95. We hope this resolves any concerns you might have. If you need anything further feel free to let us know.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: CLEARLY FALSE ADVERTISING................WHEN DOING A SEARCH FOR FREE REVERSE PHONE SEARCH, SEE BELOW WHAT PEOPLEFINDERS ADVERTISE.........http://www.peoplefinders.com/contact-us.aspxFree Reverse Phone Search - Type Any Number & Search Free www.peoplefinders.com/Reverse-Phone Get Name/Address/Carrier/etc. I gave the telephone number I wished to have a reverse lookup for FRRE as they advertise but receive the following notice!!!Success! See results for ###-###-#### Map not Available. Owner Name:Available Full Address:Included when available Phone Type:LandlineChoose an option below:Unlimited Reverse Phone Reports* include: Unlimited reverse phone lookups Unlimited reports Unlimited Public Records ReportsTry the Unlimited Trial Membership for 3 days for a special offer of $0.95* Unlimited Reports 1001$0.95 One Report Only 1001$9.95 *After your 3-day Trial, you will be billed $24.95 every 30 days of service. Cancel any time through your account online or by contacting Customer Care during normal business hours Reverse Phone Reports include (when available): Owner name + current address Phone number historical records Owner's possible relatives Connection status verificationNOTHING FREE - EITHER PAY FOR THE 1 TIME REPORT, OR PAY FOR A TRAIL MEMBERSHIP OR $24.95 every 30 days of service. FALSE ADVERTISING...........SIMPLY NOT FREE AS ADVERTISED!!!!! WHEN I CONTACTED THE COMPANY BY THE CONTACT INFORMATION PROVIDED........AND QUESTIONED THE CUSTOMER SERVICE REP AND ASKED...WHAT PART OF THE ENGLISH LANGUAGE OR WHAT DICTIONARY DO THEY USE WHEN REFERENING AND ADVERTISING FREE REVERSE PHONE LOOKUP AND WHEN IT PROCESSES AND DOESN'T GIVE YOU THE INFORMATION UNTIL YOU PAY!!! WHAT SERVICE IS FREE?????????? WATING MY TIME, AND SHE JUST HUNG UP THE PHONE ON ME!!!!!!!!! DEFINITELY A BAD BUSINESS AND HIGH RECOMMEND NO ONE BOTHER WITH THEM.............THEY DON'T KNOW THE MEANING OF FREE!!!

Desired Settlement: COMPANY SHOULD BE SHUT DOWN FOR FALSE ADVERTISING AND WASTING MY TIME AND ALL OTHERS WHO FALL FOR THEIR FALSE ADVERTISING ! ! ! ! ! ! ! ! ! ! ! !

Business Response:

The URL you provided leads to the Contact Us page. On PeopleFinders.com searching is free but payment is required to view our database of public record data. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf and compile the information.

We do offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. The available information is indicated by green icons. If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase. If you would like more information about our billing or other policies feel free to review our Terms of Use.

Consumer Response: I am rejecting this response because:
THE BUSINESS CLEARLY IS FALSE ADVERTISING! THEY SHOW THAT THEY ARE BBB ACCREDITED WHICH IS SURPRISING BECAUSE OF THEIR USE OF THE WORD FREE IN THEIR ADS ON LINE ARE FALSE AND MISLEADING!!!! SEE BEOW (I'M GOING TO TRY TO COPY & PASTE THE ADS I AM SPEAKING OF)!!!! peoplefinders.com http://www.peoplefinders.com/reverse-phone-directory THE BBB ACCREDITED SEAL WON'T COPY AND PASTE!!!! Ads related to peoplefinders.com PeopleFinders.com - Enter Name & Search Free www.peoplefinders.com/ Get Phone/Address/Age & More! Background Check People Search Criminal Records Public Records 1. 100% Free People Finder - PeopleVerified.com? Ad peoplefinder.peopleverified.com/? o Why this ad? 1) Type Name - Search People Free. 2) Find Peoples Phone & More! 2. Free People Finder - PeopleSearching.com? Ad www.peoplesearching.com/? o Why this ad? Compare People Finder & Record Sites here. 100% Free to use AS YOU SEE THE WORD FREE IS USE NUMEROUS TIMES AND EVEN STATES NOT COST TO YOU!!! VERY QUESTIONABLE!!!!!!!

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: TO WHOME IT MAY CONCERNI IN LISTED THE SERVICE OF PEOPLE FINDER'S TO HELP ME AND IT WAS SUPPOSESD TO HAVE BEEN A ONE TIME,PAYMENT I JUST FOUND OUT FROM MY BANK THAT THIS COMPANY HAS BEEN DEBITING MT ACCOUNT FOR THREE MONTH'S AND HAS MY ACCOUNT OVERDRAWN,I WOULD LIKE TO HAVE THEM TO PAY ME MY MONEY BACK AND PAY MY OVER DRAFTFEE TO MY BANK I HAVE CONTACTED PEOPLE FINDER TO REQUEST THAT THEY PUTTHE FUNDS BACK AND THEY ONLY SAID THAT THEY CAN ONLY PUT THE FUNDS, BACK IN MY ACCOUNT FOR THE MONTH OF MAY.SO IF YOU CAN PLEASE ADVISE ME ON HOW GET MY MONEY BACK. THANK YOU.

Desired Settlement: I WOULD LIKE PEOPLE FINDER'S TO REFUND ALL MY MONEY FOE THE MONTH'S IN QUESTION, MARCH APRIL,THANK YOU.

Business Response: We have reviewed our files and found an order for a search was placed by you on 1/30/2014. At this time you had a choice to select the full price report for a single search or the discounted price report which comes with a three day trial membership. The membership provides unlimited searches and other features for a monthly fee. Our records show the discounted report with trial membership was affirmatively selected on 1/30/2014.  If your intention was to run only on search on that day you had selected the wrong product. You failed to cancel this trial within the three days therefore you were billed $24.95 on the fourth day and for every month thereafter. We apologize for the inconvenience, but overdraft fees are something we do not control and do not provide reimbursement for. To get help with this issue, we suggest that you contact your bank or credit card company where you are receiving the fees from. We apologize that we could not be of more assistance regarding this matter. Per your request over the phone on 5/14/2014 we agreed to refund one charge of $24.95. Later that same day a supervisor called out and spoke to you. She agreed we would grant one additional refund of $24.95. The two remaining charges for the initial purchase ($6.95) and one membership fee ($24.95) are your responsibility. In conclusion, you have been refunded two charges of $24.95, your account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried to cancel this account since march 2014..it says i do not have an acct yet my debit card keeps getting charged.. i was able to get visa to refund march but i was still charged for april..if my card is not refunded for april 2014 and my acct isnt removed i will pursue all legal options against peoplefinders.com

Desired Settlement: i want the $19.95 charged to my debit card for april 2014 and i want the peoplefinder account in my name closed or i will contact an attorney

Business Response: We have reviewed our files and found the account you are referring to under a different email address than the one provided. We do not have any record of a direct contact from you or a cancellation. Our customer service was available to take your cancellation or discuss the billings at any time via email, you account manager or over the phone. Our phone number is also listed directly next to the charges. We are willing to work with you but because you stated a dispute has been started with Visa we are unable to process any refunds. It seems Visa has granted a conditional refund to you for the disputed charge. If we do in fact receive a dispute, we will comply and submit information about the charges to them. They will then make a determination on the validity of the charges, which usually takes a few billing cycles. Unfortunately, if you did dispute this charge you will need to follow your bank's determination of the validity of the membership fees. We have closed this account per your request.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a one time look up of a phone number for a friend to get their address. I was told it was a one time look up charge for $9.95 and I could get 4 free look ups for $2.95. I paid a total of like $12.90 on my credit card on April 27, 2014. They did not give me the information they promised . So I didn't use it any more . On Sunday night May 4, 2014, I was checking my bank account and I found out that PEOPLEFINDERS. COM had charged my credit card $9.95 and I had not even used it or gave them permission to charge my account any further . I tried to call them but they were closed.. So I went to the website to cancel and it didn't . It said it was canceled but when I tried to log back in my credit card information wAs still there and the account wasps not closed. They are scammers and liars!!! I want money back!!!Thank you

Desired Settlement: I want my money back on my card and my account closed and my information deleted from their records .

Business Response:

Our records do show a reverse phone report purchased at $9.95 and four reverse phone vouchers purchased at $2.95 on 4/26/2014. One voucher was used on the same day leaving three vouchers available. However, on 5/3/2014 this customer visited the site and ran a reverse phone report without being logged in. The system cannot recognize the available vouchers unless the user is login prior to running a search. This is why the system prompted for payment $9.95 for that report. The checkout process was completed charging the card $9.95.

Today, per this complaint, we have refunded the second $9.95 charge from 5/3/2014 and taken one voucher off the account. Three vouchers are still available but per this customer’s request over the phone on 5/5/2014 the account was completely closed out. In order to use the vouchers the user account must be active. We’re sorry to see you go, but you may request to have your account reactivated at any time.

Consumer Response: I am rejecting this response because:I did not log on to the site no other day other than the first time I used it on 4/26/2014. I never logged on to the site on 5/3/2014. Like most online sites I use like Amazon and others you can't purchase unless you are logged in. so how can they charge my card unless I am logged in? That last time I used the reverse service I had three vouchers left but when I logged in the night I saw my card charged again.. which was on 5/4/2014 it had 4 vouchers left.

But they did email me and said they are going to refund my $9.95 in five business days. So we will see what happens....
I thank you all very much!!! I will never do business with them again. I do a lot of shopping online and this is the first time this has happend to me. Thanks again !!!!

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had repeated problems with using the Peoplefinders.com website. I have an account and occasionally want to run individual reports for my professional and personal use. It has happened on numerous occasions now that I get enrolled in a "trial offer" that turns into a subscription for which I am automatically charged $24.95 a month. The website is anything but easy to navigate. Opt outs frequently appear in writing significantly smaller than adjacent text and are obscured. Despite the fact that Peoplefinders.com has my email address, I never receive any notice that I am now enrolled in a program or that a subscription charge is imminent. When I called customer service today, I spoke with Mary at x 36129 who told me that the most recent charge would not be reversed. Another representative told me that I should be wary of using the site because these things keep happening. Not only is this terrible customer service, its a deceptive business practice designed to lure people into services that they do not want. I used to recommend the service to my colleagues for our investigations, but now will caution them against using it.

Desired Settlement: I want my $24.95 refunded.

Business Response: We recommend selecting normal priced single reports if your intention is to run only one report at a time. Do not select the discounted reports. The reason these are discounted is because they come with and are labeled as trial memberships. If you choose the discounted trial membership price for the report, you are required to cancel the trial membership within three days. This is explained clearly and conspicuously online during the checkout process. In 2012 you successfully selected the regular priced reports five times. Our records show the Customer Care department has also gone over this with you several times. We have discussed the trial membership with you on 2/12/2014 over the phone and agreed to refund the $24.95 membership fee as a one time courtesy and again on 5/14/2014. We will grant a final courtesy refund of the $24.95 membership fee from the charge that took place on 5/9/2014. Being the third time the trial membership was selected and not cancelled, this will be the last courtesy refund you are eligible for. Going forward if the trial membership is selected by you and not cancelled within three days as agreed, the membership fee will not be refunded. In conclusion, we have granted a final refund for $24.95 and your membership is cancelled.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I also believe that Peoplefinders.com needs to revise its website to make its processes more transparent and easy to navigate.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time search and they have billed me for two months. Will not refund.

Desired Settlement: They agreed to refund one months charches and I want both months. I never agreed to an ongoing service.

Business Response:

Directly after your purchase on 12/15/2013 you were presented with a full page offer. This page clearly and concisely explains the monthly membership coverage and the automatic renewal. It offers a three day trial to the membership where you may cancel at any time via email, phone or your online account manager to avoid the membership fee. You had the choice to either accept or decline this additional offer. Our records show on 12/15/2013 you affirmatively selected to enroll in the trial membership. Our customer service was available to take your cancellation at any time. You failed to contact us until 5/5/2014, five months after the membership was initiated. Per your request over the phone on 5/5/2014 we granted one refund of $24.95 as a courtesy. The other charges are non-refundable per the terms you agreed to.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up today, and searched one person, didn't find the phone number. So I called people finders, a lady picked up the phone. She told me that the person should have blocked the information for public, and said "anything else I can help you?". I said :" I want to know a little bit more about how to use your services", she hanged up.Bad customer services.

Desired Settlement: sell people's information for profit is unreasonable. I can't imagine it could be allowed.

Business Response:

We apologize for any issues you may have experienced when contacting our Customer Support.  We have reviewed the call and spoken to the rep who handled your account and implemented the appropriate ramifications.  In your request we see that you were trying to get information regarding our services and how to use them. Because there are so many types of products on the site we recommend visiting the site and clicking on the product you would like to get a breakdown of what is included, pricing, billing cycles, etc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were doing a search for an individual because we wanted to address and issue with my friends daughter because she didn't believe her sperm donor was actually a criminal. We pulled the report and there was nothing on him, no criminal background at all and we know for a fact he had recently gotten out of prison. This young woman had just been notified by a possible sibling and this person told my friends daughter her sperm donor fathers name. My friend was afraid the donor would try to contact her and needed to verify what his prison sentence was for as we had been told several different things. As this man had threaten to kill my friend and to kidnap and sell her daughter on the black market she was terrified. We paid for the report and when I called to see about a refund as their report did not contain anything other than an address and phone number which we already ad. When I called in the person who assisted me said their disclaimer didn't promise to provide a complete information. I paid 29.95 for this report for my friend. I would not have paid that much had we known this. I don't remember reading that in the terms and conditions. How do they get away with putting stuff like that in hte "fine print" and taking peoples money. Since this is the first time we have ever done this kind fof search we picked a sight we thought was legit.This is not good business to defraud people

Desired Settlement: I feel that I should get a refund since I had the info they provided and did not get any of the info I was seeking. I have the info now from going to MN dept of Criminals.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.  Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person or organization. The charge is non-refundable per our Terms of Use, We are unable to provide a refund, but we will be happy to offer you a courtesy search to help you find the facts you need.

Consumer Response:

I am rejecting this response because:

There was no info other than last known address and family members.  There is MN criminal information that is avail able to the public if someone knows where to find it and had your company astually doen the right type of reorts then we would have received the information we were searching for.  After we saw your reprot with no informaiton we then talked to an attorney who informed us where to look for this information and we were able to acheive the information we were searching for.  Your claim of "up to date accurate infromation" isa lie.  You do nto procive the service you say you will.  We did not have money to throw away for this informaiton which your website said you woudl do.  I can see if there was even jsut a partial amoutn of infomation but there wasn't.  No crimal, no leins, no marriages, no nothing.  It is like this person abrely existed so I would bet this is nto the only person you do not have info on that you website promises accurate and up to date info.  You are not a reputiable company in my book.  I hope you feel this charge that means more to me than you gets you what you want.  I will make sure everyone I know knows not to trust your website

Business Response:

We have reviewed your report and found that it contains the individual's name, date of birth, two phone numbers, an email address, seven relatives and their detailed contact information and an entire section with detailed information on each address listed. We paid to retrieve results for Property Ownership, Death Records, FAA Airmen, FAA Aircraft, Marriage, Divorce, Bankruptcies, DEA Registrants, Nationwide Criminal and Sex Offenders. If a category states *** No Records Found *** this means we do not have record of publically reported information matching the criteria you entered.

PeopleFinders.com provides information that is already available publically from hundreds of different sources. You are paying for access to this information through our database in one easy to view report. We pay to access this information so our Terms do not allow for refunds. All information provided on our site is subject to availability and is not guaranteed. Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies.

The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number below and a representative will run your search for you.

Consumer Response:

I am rejecting this response because:

They advertise and say they provide information readily available well they don't becaseu there was no information on their site and I was able to go into the mn criminal database and find otu there was criminal activity.  How can they advertise they provide the most upated info when they have none.  I guess the 29.95 is just  so they can make money without providing any info.

 

They are a a scam business and shoudl not be able to get away with false advertsing.

What is ont heir home page of website

About PeopleFinders

PeopleFinders.com is the most reliable source for finding people and obtaining public records about them. Find people by name, phone number, address, or email. We search billions of records to help you easily locate people, with access to some of the most accurate public records available. (This si not true) (False advertising)

Why Use People Search?

  • Obtain a current address and phone number
  • Reconnect with someone from your past
  • Verify a person's address
  • Find out who a phone number belongs to
  • Perform a background check

eopleFinders

 

Business Response:

Again this charge is non-refundable per the Terms you agreed to. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

http://www.peoplefinders.com/terms.aspx

Limited Guarantee. Most of the services accessible from PeopleFinders Applications come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase. You acknowledge that the Services are provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. Users should use extreme caution when interpreting search results. Some of the information provided in searches is based upon logic-based assumptions from information in our database compiled from public records regarding individuals’ names, addresses, ages, last names and the dates which correspond to these names, addresses and ages. 

Accuracy of Data. No representations, neither express nor implied, are made as to the validity of any data provided by PeopleFinders. While PeopleFinders has made every effort to supply you with current and valid data, there can be no guarantee as to any specific piece of data obtained by users of our Services.

Consumer Response:

I am rejecting this response because:

 

I read your info but again it is all about the way you advertise.  Your reports do not give the most complete background info.  I want a refund and I will not stop until you refund my 29.95 sicne you are doing false advertising.  I bought your service becasue you advertise falsely

 

Perform a Criminal Search

A public records report from PeopleFinders shows you if someone has a bankruptcy on their record. Rely on our reports when you need to look for bankruptcies, tax liens and other significant details about someone's history. People perform public records searches to:
What offense was charged Where an offense took place Was it a felony or misdemeanor Whether or not the person was convicted The risk level for Sex Offenders

Criminal Search – Overview

A criminal search can be very helpful in a variety of situations. A few common reasons why someone would want to perform a criminal search include:
Gathering information about people who may interact with you or your family Learning more about any criminal conviction Investigating the past of someone you are dating or planning to date Looking into someone who moves into your neighborhood And a whole lot more!
As you can see, there are a lot of reasons why you may want to perform a criminal search. Regardless of your personal need, you can rely on PeopleFinders.com for the most up to date and complete set of criminal records. A few common reasons why someone would want to perform a criminal search include:
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BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Wife used this service to look up someone on her i-phone. She entered her credit card info because she was under the impression she was paying 95 cents for the service. She was completely unaware on the terms that were too small to read on the i-phone that there was another $24.95 monthly fee that was going to start if she didn't cancel her membership after three days. She obviously never used the service and when we saw the charge on the credit card we called to cancel the service, but they were unwilling to refund the $24.95 because they said she agreed to those terms when she signed up. This is a clear bait and switch tactic on this company.

Desired Settlement: Because this service was never used and my wife was completely unaware of the additional fee with the small print, it is only good business to refund the $24.95.

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our  Membership. The $1.95 price for one report is directly below. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until 1/23/2014. The 3 day trial had ended on 1/15/2014; therefore, you were billed $24.95 on the fourth day.

Per your request here and as a onetime courtesy, we will grant the refund of $24.95 for one month.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I looked for information on my father, a World War II Veteren..deceased.PeopleFinders.com popped up. I clicked on my fathers name ****** ** ********. It had inaccurate information there (did not include my two older sisters) So that public information was wrong. However..I wanted to see if I could learn more about his record of life. I paid 2.95. After I paid with my card a screen popped up to have his name again. I clicked on that and it came up with more payment options. I called customer service to find out that after I paid 2.95 they had no public records on him other then what I saw BEFORE I paid the 2.95. I believe this is a loop hole to collect money from people. If I did it and a few 100 did it they would have 295.00 free and clear. If they had a thousand people unknowingly do it the they would collect more. I would like my 2.95 refunded and to have their advertisement clearer on the fact that "this is all the information we have" before you pay. I hope to hear soon on what you feel is appropriate.Thank You,Marie ********-********

Desired Settlement: I would like to have their wording changed. Example:Joseph Iannotti 87 Next of relatives etc. NO FURTHER INFORMATIONbefore you pay 2.95.

Business Response:

We offer a free preliminary search to ensure you are aware of the information available upon purchase. The information available for this listing before purchase only states his name, age, city and state, and three possible relatives. After completing your $2.95 purchase a full Public Records Report was generated. We have reviewed your purchased report and found it includes exact contact information such as his exact date of birth, full address, and current phone number. It also has results for Birth Records, Death Records, Marriage Records, Divorce Records, Bankruptcies Tax Liens and Judgments, Unclaimed Money and Property Ownership. This information is not available prior to purchase. If a category displays the message "*** No Records Found ***" this means we found no publicly reported records matching the criteria in the United States.

If you were unable to view this report it is still available in your account. Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time search for less than one dollar. I was then charged a monthly fee without notification which totaled about $150. I feel the webstite format is intentionally misleading at best and this business uses unethical practices to get the consumer's money for services not provided.Peoplefinders did issue a partial refund when I complained but I am still out $75 and feel I should only be responsible for the original one time search charge I requested.

Desired Settlement: Refund for all charges except for actual searches performed.

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by the customer on 3/13/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an section directly under the total outlining the terms of the membership which again clearly states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages before the order is complete.  If this customer's intention was to run only one search, then he had in fact selected the wrong product.

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until seven months after the membership was initiated. On 12/4/2013 we agreed to refund four charges of $24.95 each as a one time courtesy. Additionally, on 12/11/2013 we received notice of an inquiry through Discover card for the remaining charges. We will comply with this inquiry and provide the requested information to his credit card company. We are unable to provide any further refunds per the Terms agreed to, the dispute through Discover and the amount of time that has passed since these charges occurred. In conclusion, the account is closed and we have provided four months of refunds totaling $99.80.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello:I have billing issue w/ co. under name "People Finders" stated to be located in Sacr, Ca. on their ws.Namely, I requested one time check that costed me couple of bucks at the end of March. Being that encompassed recurrent charge of 24.95 bucks after 1 mo., I have called them timely and requested cancellation and e- mail confirmation.However, e- mail from them has never arrived. Checking back on my cc statement online I noticed last wk. on 4/25 2x recurrent charge of 24.95.I have called them last wk. and they promised to issue refund on both Unauthorized charges i.e 24.95 x 2. Instead of that they issue me only once. Here is copy of my bank statement and most recent e- communication w/ them. Any effort to get my money back did not result, therefore I am contacting you to force them on it.ToCustomer Care (PeopleFinders) No you didn't issue me refund. You've charged my cc 2x and that's called fraud. You need to return the full refund or I will submit charges agst. your company and report you to BBB. Sincerely,From: Customer Care (PeopleFinders) ******************************To: **** ****** ******************** Sent: Thursday, May 1, 2014 11:51 AMSubject: RE: Only 1 refund issued, waitin for anot. one... Re: PeopleFinders.com Hello,This is a charge that was taken out on 10/20/2013 and refunded 10/29/2013. You have only been billed one $24.95 charge. We will not refund any other charges to this account. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at ###-###-#### . Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)Best regards,PeopleFinders Customer Care******************************###-###-#### PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Rep

Desired Settlement: They need to issue another refund on the amt. of 24.95 for settlement of this case.

Consumer Response: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business Response: We believe there is confusion because this customer has had two accounts with us. Two separate emails and credit cards were used. One account has not had any activity since October 2013 and the other has the charges he is requesting refunds for. On 5/1/2014 when calling our Customer Care department only the old information was provided so the representatives could only view the account with no recent activity. Eventually he provided the information used to create the more recent account and we were unable to see the recent charges. Per his request on 4/25/2014 we did in fact refunded two charges of $24.95. Six business days have passed since this refund was processed on our end. Occasionally, banks will take up to ten business days to process a refund. We recommend allowing more time for these refunds to process back to the credit card.

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I visited Peoplefinders web site March 8, 2014. I did not notice or see any info regarding me to take a monthly contract for $24.95. After I search for a person and gave Peoplefingers my credit card they gave me the information I wanted and I paid $.47 & $.48 for their service. A week later I was viewing my credit card purchases and noticed they charged me a fee for the monthly. I called PF's and complained to management that I had not acknowledged or signed for any monthly charge. They said that there was a small box that said, "you have 3 days to cancel this subscrition or you will be billed $24.95. I asked them to cancel this fee. They never did. Again, I did not see it and if I did I would of taken note and cancelled it immediately. At the same time of this call they said PF's were highly credited by BBB. I went to the BBB web site and there are several hundred of the same complaints. With all these complaints why is BBB still say they are in good standing. Peoplefinders charged me again April 8 for $24.95. I called my credit card company and they issued a warning to PF's, blocked all further charges from this company and credited my account for the two charges. Watch out for this company as it is a scam and fraudulent. Watch for this so called small window that gives you 3 days to cancel the subscription. BBB wake up and check out this company, because you look bad with your recommendations.

Desired Settlement: There is no proof of my acknowledgement or my signiture and I do believe this small window comes up after they get you credit card number.

Business Response:

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  If a customer does not wish to enroll in membership they may choose the full price for one report. Our records show this customer affirmatively selected to enroll in the trial membership by selecting the discounted price $0.95 instead of the full price $1.95 for one report. The membership provides a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then  on the purchase information page the consumer is provided with an entire section, directly below the total in standard text, outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future

charges.  For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our

records show we have not received contact from this customer regarding his membership. Rather, we received a dispute from the credit card company on 4/15/2014. Because this

 dispute process has been initiated we are unable to issue any courtesy refunds. We will comply and provide the card company information about our self-service site outlined here and

 they will make a decision on the validity of the charges. Usually this process will take a few billing cycles and you will receive the findings by mail. In conclusion this customer failed to contact us to cancel the trial

 membership selected, the account is closed, we are unable to process any refunds due to a dispute through the credit card company, and there will be no further automatic billing.


Consumer Response: I am rejecting this response because: I did cancel this so called subscription in March 8, 2014 when I discovered Peoplefingers charged me $24.95 on my credit card statement without a signiture, compliance or acknowledge of receiving this so called offer.  When I called Poeplefinders by phone mid March, the person who spoke to me refused to cancel this subsription and as a result billed me another $24.95 for April.  This person also said they were in good standing with BBB.  I researched BBB and there over 1000 simular complaints.  On further research BBB does not endorse Peoplefinders.  My credit card company blocked Peoplefinders from any further action on this false and fraudulent billings.   Watch out everybody as this company knows what they are doing and it just a matter of time when they will be charged with fraud.   

Business Response: PeopleFinders.com keeps records of all phone calls and user activity. We do not have record of any direct contact from you via phone, email or your online account manager. Rather, your credit card company and the BBB have contacted us on your behalf. The charge of $24.95 occurred on 3/9/2014 and usually does not appear on your statement for several business days. If you had cancelled on 3/8/2014 you would not have incurred any $24.95 membership fees as this would be within the three day trial you agreed to online. Regardless, you chose to dispute these charges through American Express instead of directly with us so you will need to follow their policies.

Consumer Response: I am rejecting this response because:  Peoplefinders sent a email April 21/14 confirming crediting my AX account for $24.95 April 20/14. They really don't know who or what they are doing.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for one month of service in August 2013. As a lawyer, I carefully read the contract and information when I signed up for one month of service. The one-month of service was only a one-time use. Eight months later, I learned that Peoplefinder.com has been charging me for services every month using my company account. The company simply charged my debit card without my authorization. There behavior is both fraudulent and criminal. When I contacted the company, employees were completely rude and refused to credit my account. I am deeply concerned about this company having access to my credit card information and disturbed by the blatant theft against consumers. Legal action should be taken against this fraudulent and scam business. I would like to warn all consumers to never conduct business with Peoplefinder.com and that the company will bill for services that you do not sign up for even if the website states it will not.

Desired Settlement: I would like to be repaid for the unauthorized charges on my credit card, which was for eight months of $24.95 (a total of $199.60 that was stolen from my credit card).

Business Response:

We have reviewed our files and the product you selected was not a one time only fee. In fact, nowhere on PeopleFinders.com do we offer one month of service as a one time only fee. PeopleFinders.com is a self service website. It is the user's responsibility to read and understand what products they are selecting. The monthly membership is clearly and conspicuously disclosed on the initial product selection page. Then the customer is provided with an entire section on the checkout page, directly under the total in standard text, outlining the terms of the membership. It clearly states again that, unless you cancel the service the service will continue monthly and the card you provided will be charged until you tell us to cancel. The membership is mentioned no less than two times on two pages of checkout.

Contrary to your stated intention to use the service for only one month, the membership was continuously used for five months. Our records show this account was accessed 47 times from August 2013-December 2013. Each time, the login came from the same computer as the initial purchase. In addition, hundreds of searches were ran utilizing the membership. If your intention was to use our service for one month then you would need to cancel the monthly membership you selected and stop utilizing the membership.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service was available to take you  cancellation at any time. You failed to contact us to cancel until several threatening phone calls to our Customer Care team on 4/18/2014, nine months after the membership was initiated. As a courtesy, we agreed to refund three charges of $24.95. You will be responsible for the other membership fees.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/23/2014 Advertising/Sales Issues
4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PEOPLEFINDERS does not have updated databases, when using backgroundcheck the data comes up with inaccurate information about marital status, legal status, business affiliations. I did a search of myself and it waswrong, I requested a refund and was denied.

Desired Settlement: a credit of 49.00 dollars

Business Response:

PeopleFinders.com takes it very seriously when an individual reports unauthorized use of their credit card to us. We are concerned because the person submitting this complaint called our Customer Care team on 4/14/2014 and stated that she did not recognize the $48.00 charge she is referring to here. She stated at that time that she had never been to the site before, had never made any purchase with us, and that she was the 'card holder.' This made sense as this person's name does not match the name on the account and, adding to the validity of her statement, we had changed the card information per the 'account holder's request over the phone on 4/1/2014 and charged the $48.00 to this new credit card. Our records show we have previously spoken with the 'account holder' multiple times regarding the non-refundable $48.00 fee. We believed, from what this person stated, that the 'account holder' had used this other person's credit card information without her consent. Yet here on this complaint the 'card holder' states that she did in fact make this purchase.

Regardless, the $48.00 membership fee has been refunded for unauthorized use and the account was completely closed out. The information has been flagged and cannot be used in our system ever again. As we advised the 'account holder' several times in regards to the information we provide, when you order a report our system searches through billions of public records and collects every piece of relevant information. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. PeopleFinders pays for access to this data and to run the search on your behave, not to return a particular result.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: April 12, 2014To the Better Business Bureau,On about Feb 12, 2014 I requested a one time service from peoplefinders.com. They advertised a reverse phone look up service to provide the identity of the person associated with a phone number. When I put in the phone number, the site stated that it could provide the identity information requested. Specifically they said the owners name and address was available if I agreed to a charge. There were two options available. One was a one report only charge of $9.95 . The other was a cheaper charge of $1.95 which was a 3 day trial membership. I chose the one report only $9.95 option. They requested my credit card information. Then I received an email the following day which I have copied and pasted below.Hello ****** ********,Occasionally reports need to be manually run by our search specialists to ensure the highest level of quality. Your report request will be processed within 4 hours based on normal operating hours of 7:00 am to 6:00 pm PST, Monday through Friday, 7:00 am to 11:30 am and 12:30 pm to 3:30 pm on weekends. A confirmation email will be sent to this address when your report is ready for viewing. Additionally, you can view your pending and past report requests by logging into the site and clicking on 'Your Orders' at the bottom of all pages. Order Number: ************************************ Reverse Phone Lookup Report for Status: Processing Your Reports: http://www.peoplefinders.com/reports/Need Help?- Online Help and FAQ: http://www.peoplefinders.com/help/default.aspx- Send an email to our friendly Customer Care at any time: customercare@peoplefinders.com- Or call us: (800) 718-8997 Monday through Friday, 7:00 AM to 6:00 PM PST- Saturday & Sunday, 7:00 AM to 11:30 AM PST and 12:30 PM to 3:30 PM, Closed 11:30 AM - 12:30 PM Copyright 2002-2014 PeopleFinders.com. All Rights Reserved. I waited and never heard any information back about the above request. I counted it as a loss, but then I just noticed that the company had billed my credit card the amount of $24.99 in February and March of 2014. When I called Customer Care at Peoplefinders.com today (April 12, 2014) to dispute the charges, they said it was too late to dispute the charges. They said they would send me an email showing that I was requesting closure of the membership however I did not get the email from them, and I never requested an ongoing membership with them to begin with.I think the whole service is a scam. I received absolutely nothing from them.Thanks for your help,****** ********

Desired Settlement: Please refund the $24.99 paid on the February credit card bill, and the take off the $24.99 charge submitted by Peoplefinders.com on my March credit card bill.

Business Response: The order placed on 2/12/2014 for $9.95 did not return any information. You were not charged for this order but after that checkout process an offer was displayed for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. Our records show you affirmatively selected to enroll in this program by clicking "Yes, sign me up for PeopleFinders Rewards." We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. We have cancelled this membership for you per your request over the phone on 4/12/2014. Today we have refunded two charges of $24.99 as a one time courtesy. Please allow 2 to 5 business days for this credit to reflect. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com only once in August of 2013. I was signed up without my knowledge for a monthly billing of $24.95. I discovered this yesterday and promptly called them. They refunded me for three months back to the first of the year. However, I was not refunded for the last four months of 2013. This issue may also relate to their online advertising.

Desired Settlement: I would like a reimbursement for four months ($99.80) to my Discover card from which I made the payment in the first place.

Business Response: PeopleFinders.com is a self-service website. Users select the product they wish to purchase and proceed through checkout on their own. We have reviewed our files and our records show that an order for a search was conducted by this customer. on 8/6/2013 At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then again on the payment information page directly below the total there is a section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages of checkout before the order is complete. 

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until eight months after the membership was initiated. Per this request over the phone we closed the account and, as a one time courtesy, agreed to refund three charges of $24.95. In conclusion, the account is closed, there will be no further automatic billing and we have provided three months of refunds. The remaining membership fees are non-refundable per the Terms agreed to.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This is a fraudulent company that provides inaccurate or out of date information and continually bills under different names even when cancelled.

Desired Settlement: please refund one charge of 14.992 charges 24.992 charges 24.95

Business Response:

Our records show the person who submitted this complaint contacted our company by phone on 4/1/2014 and by email on 4/2/2014. She provided the card number and stated at that time that she had cancelled the service with us previously. Her name and the email she used to contact us is different from the information on the account. She has not been added as an authorized user by the card holder so when contacting us she was not permitted to go over the charges or make changes to the account. In order to answer the question about billing under different names posed in this complaint we will disclose that two memberships, which provide separate coverage, were selected at the time of registration. Some of the line items may look slightly different on the billing statement because they are in fact two separate products. However, they will all have our name (PeopleFinders is sometimes abbreviated by financial institutions as PF) and our phone number listed next to the charge. We will also disclose given the situation that the memberships were cancelled online by the user on 3/19/2014.

On the evening of 4/2/2014 we received notification from the card issuer that there was a possibility of unauthorized use. We have fully refunded the charges and closed out the account per that notification.

Although we provide public records which are updated daily, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we are always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried to contact by phone and by letter People Finders.com 1821 Q street Sacramento 95811 Phone 800-718-8997 in regards to an address showing my husbands name **** ****** *********** * ******* *** ********** ** and a ***** ***** *********** (maiden name ****) ************ They will give me no information as to how they have this on their website They hang up on me, and my letter come back in complete address. Also some one has removed the names for their website- but what I want to know is how did they get the information Also - I want to thank the nice person who took my call to the BBB She was very helpful Thank You This address was found by someone who knew us-They called and questioned me about it as it was coming up with our other addresses. Right away it sent up a red-flag As I knew we had never lived there. Please help me- Something is not right There has to be some record or information showing where and how was put on their website. peoplefinders.com. My husband is not too happy about his name at that address When he has not had contact with address in anyway-OR with ***** ** ***********

Desired Settlement: Inform me of how you obtained the information on your website and then remove it.

Business Response:

We have reviewed our files and found that we have not received an opt out request regarding these listings. This is why, searching today, you should still be able to find the information online. These listings have not been removed from the site yet. You may submit an opt out request through the mail if you wish and the address you provided is in fact correct. However, an easy to use online tool is available to remove these listings within hours. It is a simple 4 page process which you may complete online.

For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

 Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

 Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

 Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

We do our best to remove any new information that comes in after we have received an opt out request but this is not 100% accurate. Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site after going through the opt out process you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/18/2014 Billing/Collection Issues
4/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company one time, they charged me $3.24 for a search. Now they are charging my credit card $24.95 a month. It is advertised as a free service, I have cancelled my card as this is the only way to stop it

Desired Settlement: 24.95 X 2

Business Response:

We were not able to find an account using the e-mail address or name you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. Feel free to contact our Customer Care department seven days a week to discuss the billings you are referring or to cancel memberships at ###-###-####.

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. PeopleFinders.com does require payment via credit card  in order to access the full public record information.

Consumer Response: Consumer states that they called and spoke with People Finders who stated that they would cancel the account.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up once, was having problem accessing, and mistakenly signed up again. Then still had trouble, signed up with a different credit card and email account. Two years later, I'm being billed for 3 accounts, for $1800 total. I have a bookkeeper take care of my bills and did not realize the automatic billing was taking place. I never used any of the accounts beyond the initial search. When I asked for a refund, I was told the fine print that I agreed to at the beginning set it all up. While I'm sure they are legally correct, I think this is an unscrupulous practice because they never contact you when two accounts are on the same email, or when they're renewing, or when you haven't used the service. They should be forced to make their practices transparent to unsuspecting customers.

Desired Settlement: I would like my money refunded. They have agreed to refund $300. I think at least one year's worth of billing should be refunded.

Business Response:

First and foremost, customers are only allowed one account per email address and credit card. This helps to avoid confusion and helps prevent the same person from signing up for multiple accounts. Customer's are informed about our products throughout the checkout process. Automatic renewals are explained clearly and concisely in standard text on every page of checkout. When shopping online, it is the customer's responsibility to read and understand what is being purchased. PeopleFinders.com does not monitor the usage of any membership and simply supplies members with the ability to run unlimited searches. It is the customer's responsibility to cancel any memberships they no longer use or want.

We have reviewed our files and our records show an order for a monthly membership ($24.95) was processed by this customer on 4/12/2012. The name and email provided on this complaint were used to create this account. It was created using an American Express credit card. Then, on 5/26/2012, we show a separate purchase being made under an entirely separate name and email address. This other account was created using a Visa credit card. This other user selected our monthly membership as well. In addition to the monthly PeopleFinders membership, this other user affirmatively selected to enroll in the PeopleFidners Rewards program. This account (under a different person's name and information) had two memberships selected on 5/26/2012.

Our customer service was available to take a cancellation at any time from either of these two users. They failed to contact us to cancel membership until a phone call from this customer to a representative on 3/25/2014, 11 months after the memberships had been initiated. These charges are normally non-refundable per our Terms of Use. As a courtesy, we have refunded four charges of $24.95 to the American Express credit card, four charges of $24.95 to the Visa card, and four charges of $24.99 to the Visa card. There are no further refunds available due to the Terms agreed to and amount of time that has passed since the charges occurred.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to locate an individual and subscribed to the free service listed on the internet. They were able to find the person and then told me I needed to pay $1.00 which I did. As soon as my credit card information was taken a screen popped up and said we were unable to find the information you were looking for and you will not be charged. the next day there was a $1.00 charge listed on my bank statement. I assumed it would fall off my account after the weekend. I checked my account again on Monday and not only was there a charge for $1.00 there was also a monthly charge for $19.95. I called the number listed on my bank account and spoke to a Jamie in customer service. She informed me that I would not be getting a refund that it says on every page of the website that if you don't contact them they will automatically bill you a monthly service fee for membership. I told her I did not see anything that said I would be charged if I did not contact them and I told her that it said the information I was looking for was not available and that I would not be charged. She told me I needed a screen shot to prove that it said I would not be charged. I told her I did not have a screen shot and she said she would not refund me because I did not have proof. I have contacted my bank to dispute the charge. This is a very misleading company. I would like a complaint filed against them.

Desired Settlement: $20.95

Business Response:

We are more than willing to process a refund given this situation however, unfortunately, the customer stated that the charges were already put under disputed through Master Card. It is too soon to for us to confirm if the chargeback has in fact been completed. We would need confirmation from this customer that they have dropped the dispute and have not received any conditional refunds from the card company. If the dispute has already been completed and we just have not received notice yet, they will have to follow Master Card's policies regarding that dispute.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I asked for a copy of a marriage license. They indicated there was one and to pay almost $10. I could not read the whole page. They did not supply the information claiming NYS wouldn't allow it.I asked to cancel the charge. They would not as it says somewhere on the page that NY wouldn't allow it. Why then did they say they had information? Why can I not cancel it? I think they are as bogus as any ripoff artist.

Desired Settlement: They owe me almost $10. They purposely have a deceptive ad and an unreadable page. They are preditors.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

http://www.peoplefinders.com/search/public/

  • Marriage Records             
  • California (1960-1985)
  • Colorado (1975-2004)
  • Connecticut (1966-2002)
  • Florida (1970-1999)
  • Iowa (1835-1926)
  • Illinois (1793-1920)
  • Kentucky (1973-1999)
  • Maine (1892-1996)
  • Minnesota (1976-2003)
  • Nevada (1968-2000)
  • Ohio (1970-2004)
  • Texas (1968-1998)
  • Utah (1800-1999)
West Virginia (1931-1970)

Consumer Response:

I am rejecting this response because: their excuse is bogus.  They knew before they took my money that they could not access the information therefore it cost them nothing and they should not have taken payment.  This is not the way to do business.


Sincerely,

*******

Business Response:

The charge of $9.95 is for us to run a search on your behalf, not to return a specific result. We are only a distributor of public record information so we cannot guarantee it's accuracy. Whether results are found or not People Finders pays for access to the public record file. This is why, as stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you, free of charge. For convenience, we have included a link to our Public Record page below. Marriage record coverage can be found here prior to making a purchase.

http://www.peoplefinders.com/search/public/ 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a service that was $24.95 a month. The billed me twice that amount for 6 months before I caught it. The service manager assures me that I signed up for that second service (opted in). I've Googled these guys. I am not the first person to accidentally "opt into" paying double the advertised price. They make it look like you are upgrading to a monthly service (which I wanted) not opting into a SECOND monthly service which I did not want.

Desired Settlement: The manager went as far as refunding 3 months back to me. I've been billed for six or seven months. I want all of my money back.More importantly I want them to re work their site so that it is clear that they have two different levels of service, one at $24.95 a month and a second at $50 a month. I am not the first person to get duped by their "opt in" process.

Business Response:

The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the Background Checks or Reverse Phone reports offered on our website. Our records show this customer affirmatively selected to enroll in this additional membership through a full-page advertisement after her initial membership purchase of $14.95 on 8/20/2013. The page clearly and conspicuously explains the membership coverage and the user may either click “Yes, sign me up for PeopleFinders Rewards” or “No, don’t sign me up.” Directly above the automatic renewal notification on this page there is a confirmation check box, which the user is required to click in order to be enrolled in this additional program.

We did not receive notification that they wished to cancel this within the 7 day trial period, therefore they were billed $24.99 on the eight day and for every month thereafter. Our Customer Care department was available to take the cancellation at any time via email, phone or online. The customer requested to close the account online on 2/1/2014, six months after the PeopleFinders Rewards membership was initiated. We closed the account per this request and refunded the most recent month of membership fees ($24.95 and $24.99). When we were contacted by phone on 2/4/2014 we agreed to refund two additional charges of $24.99 as a onetime courtesy. In conclusion, this account is closed, there will be no further automatic billing and we have refunded a total of $99.88.  

Consumer Response: I am rejecting this response. All of the things that they said are factually correct. My complaint is that their sales tactics are dishonest and misleading. I did not know I was signing up for a second service and did not notice the 2nd charge for several months. If they had been honest about what they were selling, I would still have the one service that I wanted to pay for. Instead they chose to trick me into paying double. I didn't want the second service.

Sincerely,

*********

Business Response:

Attached is the PeopleFinders Rewards offer for your review. Your regular PeopleFinders Membership ($24.95) and PeopleFinders Rewards have two separate functions on PeopleFinders.com. 

Our PeopleFinders Membership allows you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

PeopleFiners Rewards allows you to receive heavy discounts on some of the products offered on PeopleFinders.com. Background checks, for example, are offered to PeopleFinders Rewards members at $1.00 instead of the normal price of $39.95. We understand that you did not wish to enroll in PeopleFinders Rewards. The wrong option was selected through the post transaction offer. Because of this misunderstanding we have refunded three charges of $24.99. The previous charges are non-refundable.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today we were ripped off by PeopleFinders.com. We hope you are proud of the business you conduct. As they know, the business is unfair and deceptive. Today we wanted to perform a simple background check, however were tricked into paying for a monthly people search membership and then attempted to be up-charged for a 144 dollar fee for performing the original background check we were inquiring. This is fruition, deception, unfair, and up-charging. We did attempt to speak with a representative on the phone, but they stated that the "144 dollar membership was all that was being offered at this time". So, there are two parts of the ripoff; 1) trick the consumer into thinking the 30 day membership allows for background search (which is does not), and then advertising a one time cost for background checks of anywhere from 20 to 40 dollars, but then at the time of payment only offering a reoccurring membership with a lofty 144 dollar price tag. We will be asking the State of Oklahoma to investigate this practice taking place with your company. We are also demanding a full refund of 24.95 to our Bank of Oklahoma account.

Desired Settlement: Refund me, and others you have deceived. In addition stop using this deceptive business practice. It is unnecessary and criminal. We will be suing to ensure this happens.

Business Response:

Our records show this customer made a purchase on 2/4/2014 for $24.95. The product selected was an Email Membership for 30 days.  We received a phone call from this customer on 2/4/2014 and we advised background checks were not included in the membership he selected.  An hour later we responded to an email from the customer, we advised him that if his intention was to run background checks, he chose the wrong product and to call in so we can assist him with an exchange to receive the membership he wanted . The customer never called back for assistance.

Customer mention in this letter he was looking for a yearly membership of $144.00. The product we offer at this price is a yearly Unlimited Background Check Membership. As stated in our Terms of Use all charges are final. We have, however, exchanged the month of email membership on his account for three months of unlimited background checks. He may login and use this membership at any time until it expires on 6/14/2014. 

Consumer Response: I am rejecting this response because:

 
The response by this business is not directed towards my factual complaint of the bait and switch business practice, false advertisement, or the illegal billing, but trying to turn the conversation towards a different arena.  The least they could have done is immediately returned my money when I called them on their scam.  However the ego of the company, hoping I will just roll over and give them my money, and their knowledge of setting a precedent has led us to this point. We have contacted an attorney and have advertised online for others who have had this scam perpetrated upon them by this company.  In addition, it is my understanding  that this case was to be closed as a no response and a ding upon the company.  A statement was sent to me by BBB last week, but I guess the rules have changed, so we will let the courts decide.

Sincerely,

Moyer

Business Response:

PeopleFinders.com is a self-service website. Users may select the product they wish to purchase and proceed through the checkout process on their own. When shopping online, it is the customer's responsibility to read and understand what is being purchased. We try to make our site as user-friendly and easy to use as possible, but if you were having any difficulties selecting the right product a representative from our Customer Care Team would have been happy to assist you. The product you selected on 2/4/2014 was for 30 days of unlimited email searching. As advertised, this capability has been available to you from 2/4/2014 to present. In addition and as a courtesy, we have provided three months of unlimited Background Check reports.

The product you selected is advertised exactly as follows:

30 Day Email Search Membership

Find anyone's email address

Unlimited for 30 days

> Search for email addresses

> Learn more about the owner of an email address

*Background Reports, Criminal Records, Business Searches, Public Records and Social Network Searches are sold separately.

Regular Price $24.95

This product was delivered to you exactly as advertised. We understand now that you did not mean to select this Email Search membership and intended to select an Unlimited Background Check membership. We have provided this to you (normally $48.00 for three months or $144 for one year) at no additional cost.

In regards to our billing practices our records show an order for a search was placed by you on 2/4/2014. At that time you selected the Email Search Membership, entered your email address, password, name, full credit card number, expiration date, security code and billing zip code. You were required to click a button that reads 'Complete My Purchase' in order to charge your card the amount displayed to the right. You were also required to affirmatively check a box which reads "Yes, I agree to the PopleFinders offer terms, Privacy Policy, and Terms of Use. Please note that this checkbox is considered an electronic signature from you agreeing to our Terms of Use and Privacy Policy. You are welcome to do whatever you feel is necessary but we recommend reviewing this document for our refund or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Back about 3 years ago I got a call from my sister ****** ******** one night asking me if I changed my name to my dad's name ****** ** **** ( she lives in Carl Junction Mo.). Before my Dad passed away in 2002 I use to take care of all his bills while he was in a nursing home in Buhler Ks. that is where I lived back then, we moved to OK. in 1999. I went through a bad inheritence with my brothers and sisters, ( Dad had land we sold) Mom had died in 1985, Any way my sister had looked on line to find my phone number and found that it showed I was useing my dads name I have not talked to my sister and have disowned her. I was looking on people finders site today and It Showed my Dads Name ****** **** with my age 61 (dad would of been 105) and it also stated also know as me ***** ****. I have never used my Dads Name and this has caused a lot of added problems. I feel that they need to correct this and send me an apoligy, and to show my sister that I have never used my dads name as myself, This mistake has caused me a lot of grief that I do not need. THANK YOU IN THIS MATTER. THIS SHOULD OF NEVER HAPPENED.

Desired Settlement: For them to get in touch with my sister and explain there mistake and correct it.****** ********Carl Junction Mo.

Business Response:

Unfortunately, there is no specific place to update your records. Public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us. We apologize that we could not have been more help to you in this matter.

If you would like to completely remove your listing, you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page.

http://ww**peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a number of charges made to my account from Sept 2012 until Feb 2014.These charges were not made by me and i would like refunds for the charges

Desired Settlement: approx $600.00

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by this customer on 9/13/2012. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on three pages before the order is complete. 

 

For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation or discuss the charges at any time. If a customer contacts us to report an unauthorized charge we take it very seriously. Rather than receiving contact from the customer first, on 2/19/2014 we received a dispute from the credit card company. Per their request, we submitted documentation of the product selected and the signup process. They made a decision on the validity of the charges given the information we provided.  On 3/6/2014 we received notification that American Express had ruled in our favor and found the charges to be valid.

Because of the dispute resolution through American Express we are unable to issue any refunds for these transactions. We did not receive a contact from the customer until 3/12/2014, 17 months after the membership was initiated and almost a month after the card company ruled in our favor. The representative advised the customer over the phone on 3/12/2014 how the charges came to be and the dispute process. In conclusion, the account is closed, there will be no further automatic billing and we are unable to process any refunds.

Consumer Response: I am rejecting this response because:
I did not contact them for any reason,i did not sign anything.
I am 75 yrs old and do not check statements like i should i am now turning all book keeping over to my wife.This is another example of big companies taking advantage of older people.I have a grand daughter who is an attorney,if wanted info on anyone i would call her.What a way to scam older people out of money 
Sincerely,

Paronett

Business Response:

Again if a customer contacts us to report unauthorized use we take it very seriously. We would have liked to discuss this matter with you over the phone any time during the 17 months of billing.  Our Customer Care department is available to speak with at the phone number listed next to our charge seven days a week. We received only one direct contact from you on 3/12/2014. Unfortunately, this was after we received notification of a chargeback initiated through American Express on 2/19/2014. Whether you did not mean to sign up or someone else used your credit card information over a year ago, the charges have been put under dispute through American Express. Due to the dispute process you initiated with them, we are unable to process any refunds on this account.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinders.com on February 1, 2014 to find a phone number for 2 different people. I feel that the charges on 2/1/14 are appropriate and totaled under $4.00. However, I did not examine my Discover card closely enough in February and there was a charge of $24.95 from peoplefinders that I did not find until just today. Today, March 13th is when I discovered a March 8th charge for 24.95. I called the company and the man was EXTREMELY RUDE and refused to help "you said you didn't, we say you did." This was regarding the automatic deductions they said I signed up for. I did NOT. When I spoke with Discover just now, they not only found the peoplefinders.com charges, BUT also found 2 other charges from "PF" services (had the same phone number as peoplefinders.com.)So...I got charged $24.95 TWICE PER MONTH since February. Discover is currently investigating these charges as fraudulent.

Desired Settlement: I would like to be reimbursed $99.80.

Business Response:

Our records show at the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our 3-in-1 Membership instead of the full price ($1.95) for one report. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

The charge for $24.99 is for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. You signed up for this program by clicking "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer by clicking the "No don't sign me up" option. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. 

Your PeopleFinders Membership was used by running People Searches on two separate individuals, both of which would normally cost $1.95 each.  In addition, a discounted background check was purchased at $1 instead of the full price of $49.95 by utilizing the PeopleFinders Rewards program.

Per your request over the phone on 3/13/2014 we cancelled your membership. Rather than requesting refunds from us we received notice of a dispute through your Discover Card today (3/18/2014) . Because the dispute process has already been started, you will need to follow Discover's policies regarding these charges.

Business Response:

If your intention was to run only two searches then you had in fact selected the wrong product. The trial membership option on our site ($0.95) is for customers who would like to run unlimited searches and as stated online requires a cancellation within three days if you do not wish to continue. As we stated before these charges were under dispute through your credit card company. We received notice of this dispute on 3/18/2014. Our records show on 3/20/2014 we received a response from them and they agreed to allow us to issue two refunds of $24.99. Any other charges on this account are your responsibility. Because of the dispute you will need to follow Discover's policies regarding the other membership fees.

Consumer Response:

I am rejecting this response because:


My intention was, indeed, to run only two searches and feel I was tricked into selecting the “wrong product.” I feel that Peoplefinders.com was, to be kind, deceptive in their presentation of the “trial membership.” Given the fact that deception is one thing…out and out fraud seems like another. I label it this way because I was charged not only by Peoplefinders.com, BUT ALSO by PF – both the same phone number – the same company. DOUBLE charged per month! How is that explained?


It’s interesting that Discover “allowed” Peoplefinders.com to issue two refunds (should have been FOUR!!). I find it amusing that there is an implication that “because of the dispute” (because I involved Discover), that I need to “follow their policies.” It makes it sound like I did not contact Peoplefinders.com first. I need to be clear that I did and was greeted with an incredibly rude representative. He stated, in essence, “you say you didn’t, we say you did…we’re done here.” PERIOD. This, along with an attitude of disgust with every syllable. Obviously not intending to listen, or even try to compromise.


While the money lost is an issue, the tactics of this company are vastly more disturbing. I’m sure I will not see another penny from Peoplefinders.com, but feel satisfied to have my say on record. I have never registered such a complaint, but feel that this is totally justified!!


Thanks BBB!!!



Sincerely,

********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com automatically bills my account $24.95 every month since September 2013-February 2014 and I did not authorize the charges. I used their service once in September 9, 2013 and paid $40.94. I contacted peoplefinders.com for a refund of all of the unauthorized charges but they have refused and will not allow me to speak to a member of management.

Desired Settlement: Refund to my debit card account for $149.70

Business Response: Our records show that an order for a search was conducted by the customer on 9/9/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them on 9/9/2013.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  On the following checkout page it again clearly states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on two pages before the order is complete. 

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of their membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until six months after the membership was initiated. On 3/11/2014 we agreed to refund one charge of $24.95 as a onetime courtesy. The customer left a voicemail for a supervisor. Per the customer's request a supervisor called out on 3/12/2014 and agreed to refund two additional charges of $24.95 each. In conclusion, the account is closed and we have provided three months of refunds.

Business Response: If your intention was to run only one search, you had in fact selected the wrong product. The $40.94 background report you selected was discounted (normally $50.94) because it comes with a three day trial membership. If you wanted only one search the full price report should have been selected. We understand it was not your intention to enroll and have issued three refunds of $24.95 each. The remaining charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: false and misleading advertisement. 

Sincerely,

*****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MAJOR COMPLAINTS:1)Inaccurate listing of personal identifying information. 2)Listing service is causing multiple types of harm due to discrimination by prospective employers, based on age, address/telephone prefix information that identify neighborhood/part of town/county. 3)PEOPLEFINDERS requires the harmed party to agree to their privacy policy, register IP, and/or create a personal account/"My Account," in order to "opt-out" of their service - which is a further invasion of privacy and could exacerbate the problem of PEOPLEFINDERS readily providing personal identifying and inaccurate information to prospective or current employers for the purpose of discrimination. I am not a current subscriber to PEOPLEFINDERS nor should I be forced to subscribe, in order to delete my l "opt out," through their avenue of confirming, storing and warehousing even more personal data. That would be contrary to my complaints and reaching a resolution and illogical for me to provide and confirm for PEOPLEFINDERS, more personal identifying information when the company is currently misusing and profiting from selling personal data (inaccurate at that) which is directly causing discriminatory and irreversible harm. 4)PEOPLEFINDERS states "trusted sources," and has NOT proven when/how their data (each piece of information) was sourced legally and/or is distributing data provided by other private entities that have illegally abused privacy laws and policies in disclosing/sharing personal identifying information. 5)PEOPLEFINDERS does NOT provide an 'accountancy of disclosures' nor of acquirement of personal identifying information. NOTE: Prospective employers cannot legally require applicants to live within a certain proximity to job location nor provide age, however, there is evidence that many prospective employers are using the listing and information services provided by PEOPLEFINDERS, and sourcing its inaccurate personal identifying information, for purposes of discrimination in hiring. Employers question reports.

Desired Settlement: All of my personal identifying information (in full and part thereof), including full name and aliases, name initials, age, gender, physical addresses, email addresses, phone numbers/area codes/prefixes, associate/relatives names and adresses etc, to be completely removed from any and all PEOPLEFINDERS and CONFI-CHEK,INC websites and to NO longer be sold or shared among third-parties.

Business Response:

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. For this reason, we require the user to agree to our Terms. We cannot guarantee the permanent removal of their information. Information provided through the opt out process is used only to suppress the desired records and not to update your public record data. In fact, we do not modify or update the data in any way and only distribute it exactly as it was reported publically. 

Removing information from PeopleFinders.com does not require any sort of Account or Subscription. Anyone can opt out by following our automated process online. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

The information on PeopleFinders.com is not a CRA (Consumer Reporting Agency) as defined by the FCRA (Fair Credit Reporting Act). We are not FCRA compliant.  This means it cannot legally be used for any type of employment screening. Our service only provides public data and we do not guarantee our results because of this. You can read more about the FCRA on the Federal Trade Commission website www.ftc.gov.  This is disclosed on each report, email communication and at the bottom of every page of PeopleFinders.com.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Rip off! What I received was not a comprehensive background check. No criminal history /credit history /employment history. 1/9/14 Your website gave Peoplefinders an A plus rating. I needed a background check on ***** ***** for a custody battle. I know for a fact that he has a criminal history which includes drug possession and a felony. I paid over $50 for information that I already knew. Most of the info was simply phone numbers and addresses of neighbors, that I could have gotten from a phone book. Some of the information, such as his telephone number, was incorrect. There was nothing of value in the report: no criminal history, no credit history, no employment history. The website was deceptive. I called their customer service dept, and was told there was a no refund policy. They did not even offer me any credit towards future services.

Desired Settlement: REFUND for useless product! Ripoff- deceptive website advertising!

Business Response:

On 1/9/2014 customer made a purchase for $49.95 for a comprehensive background check that provides information based on a public records. On 1/9/2014 she request a refund over the phone and did not agree to give us a chance to re run search for her again to provide her with information she needed. On 1/9/2014 per her request a supervisor made an outbound and agreed to provided a onetime refund of $49.95 as a courtesy. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 10/8/13 I paid Peoplefinders.com $1.95 via my bank debit card through their website for a one time quick look-up for an old friend. I did NOT sign up for any accounts. The banking account that I used is a secondary account that is for small incidentals and I don't pay much attention to my usually small balance, and this is what they did... Four days later on 10/8/13 my account was charged $24.95. Again on 11/8/13, 12/9/13, 1/9/14, and lastly on 2/10/14. I received a notice from my bank on 2/18/14 that my account had been overdrawn. I had a sit-down with the bank manager to discuss how to proceed. I called Peoplefinders.com while at the bank and the woman hung up on me after about 3 minutes. I wanted to know WHY I WAS BEING CHARGED for something I didn't sign up for! Instead I hear a click. No explanation, no apology, no customer service... The bank representative filled out forms to dispute the charges but could only file those within 120 days. Not good enough. I want my money back! All of it. $124.75! Plus the $38.50 bank fee for overdrawing my account! Which by the way, I've NEVER done in my life. I used the $1.95 one time service and was on this site ONE TIME. Someone, somewhere needs to get to the bottom of how these people can get away with this! Now I see here on the BBB that there are a lot of other similar complaints against this corporation, and I'm quite upset about them having an accredited status?!! It seems that Peoplefinders.com is having major issues with adherence to BBB standards. I read the replies to so many other similar complaints and frankly, are you kidding?? Does this corporation really think they are going to convince this many people that they signed up for a service that they KNOW they didn't? Time to man-up Peoplefinders.com and stop scamming and stealing other peoples money!

Desired Settlement: I want my money back! MY money, that was taken without my authorization. $124.75 plus $38.50 = $163.25. I want whatever bogus account you're claiming I have with your company GONE. You got your $1.95 for an address I was looking for. That's all you were suppose to get. REFUND. NO ACCOUNT. ASAP.

Business Response:

We have reviewed our files and our records show an order for a search was placed by this customer on 10/3/2013. She proceeded through the checkout process and completed her purchase. Immediately after clicking the “Complete my Purchase” button a full-page advertisement for a three day trial to our membership was displayed. The page clearly and conspicuously states that the membership will automatically renew monthly after the trial term until it is cancelled. The user has the option to either click “Yes” or “No” The Our records show that on 10/3/2013 this customer affirmatively selected to enroll in this membership by clicking the “Yes” button that reads “By clicking on the “YES” button below, you are agreeing to the Offer Details displayed on the right.”  Per her request over the phone on 2/18/2014 this advertisement and the charges were explained to her, the account was closed, and a refund of $24.95 was issued as a one time courtesy. In addition, we have received a dispute from her credit card company on 2/28/2014. This customer will need to follow her credit card company’s policies regarding her dispute. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello. I went on the People finders.com site to find out some information on an old friend. I paid the asking fee of $49.95 to purchase a report and all I received was 5 pages of old neighbors where the person had lived about 20 years ago. I was not satisfied with the report because it included nothing up to date besides the persons age. I had sent an email on 2/8/14 stating that I would like a refund because I did not receive any information as advertised (like birth, divorce, schools attended, etc.)The company responded on 2/9/14 with an email from the People finders customer care and they stated they will do a courtesy search for the information that I am looking for within 15 days. I called today 0n 2/13/14 and a lady answered the call but explained if the information was not in the report than it won't be found in an additional search. In other words I paid $49.95 for old, worthless information. I was not given any useful, updated information.

Desired Settlement: I would like to have a refund of $49.95. Thank you.I am not satisfied with the search I was provided with: lists of neighbors (people of whom I was not searching for) instead of any relevant information about the person I had requested. I was fooled into believing that $49.95 would provide me with an extensive, up to date, full, complete honest report.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search on any other individual to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hidden language about one-time use actually creating a monthly subscription. I used this service once and it automatically signed me up for a monthly subscription at a cost of $24.95 on my credit card. I used once at June, they start charge me for 24.95 since then, no email, no phone call.I did not notice the charge for six months. PeopleFinders.com uses deceptive practices and hides the fact that a one time use creates a perpetual subscription. I called company, I was told no refund for all charges which I did not use their services.

Desired Settlement: This company need refund all the money, which they did not offer service.

Business Response:

The account associated with the email address and name provided on this complaint has not had any membership fees of $24.95. One order was placed (after this complaint was made) on 3/1/2013 for a one time People Search report at $1.95. Again there will not be any renewal fees or additional charges associated with this purchase on 3/1/2013.

We were not able to find an account with the charges the customer is referring to using the e-mail address or name supplied. We are an online self-service website. We do not make outbound calls and nothing is pre-selected on the site. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Appears they may have since changed the wording on the website. Presently the web site states it in this way " Report + FREE Trial $0.95" If not careful, and elderly person or naive person could be duped into a 24.99 per month fee. You would enter a card number believing that you are purchasing something for $0.95, If you do not then get back to the website within 3 days you are enrolled. I have read that this practice is being outlawed. we were,unknowing to us, being billed for 7 months. There were no statements or confirmations sent by email.This type of business practice can only be for reasons of deception. There is no other reason why a business would need to do this to develop a customer base.

Desired Settlement: I would like my money back and hope this practice can be stopped or prevented from financially harming others.

Business Response:

On 8/11/2013 this customer signed up for a $0.95 three day trial membership. This customer declined the post transaction offer for the PeopleFinders Rewards  7 day free trial membership. Therefor the customer was never charged additional charges for PF Rewards as mentioned in complaint.  On 2/5/2014 they called and stated they thought the site was free and the representative explained we ask for credit card information and the total of $0.95 is displayed during checkout. We cancelled the automatic renewal per the customer’s request.  Then on 2/22/2014 they called again to make sure the account was closed and there would be no further automatic billing.

When shopping online, it is the customer’s responsibility to read and understand what is being purchased. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of her six months of membership the customer was charged each month. During that time, our customer service was available to take her cancellation at any time.  We did not receive notification that she wished to cancel until 2/5/2014.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a trial membership with PeopleFinders.com on 02/04/14. It was advertised to offer $1.00 reports. I generated one report and was charged approximately $0.99. I neglected to cancel my membership within 3 days, and was charged $24.99 on 02/07/14.[NOTE: According to the agreement, this amount would be auto-billed monthly - unless I cancelled the membership.) However, when I looked at my credit card statement, I noticed a second charge for $24.99 on 02/10/14 for 'PFREWARDS' (SEE BELOW). I have no idea what 'PFREWARDS' is nor did I agree to signup for it. I contacted PeopleFinders by phone to request that my membership be canceled immediately (which was processed/confirmed by email). I was not offered any refunds. In this case, I feel I should be receive a refund for these charges. To pay almost $50.00 for one report (which cost $1.00) is ridiculous! I would never have agreed to signup had I known what t these charges would amount to. DB DEBIT / PFREWARDS8007188997 800-718-8997 CA auth# 12911 02-12-14

Desired Settlement: Refund of auto-billed charges

Business Response:

Our records show this customer signed up on 2/4/2014 for a three day trial membership at $0.95 which provided her with a three day people search membership. As stated on the website, this membership renews at $24.95. During this same checkout process, they had affirmatively selected to enroll in a 7 day free trial with PeopleFinders Rewards through a full-page post transaction offer. This additional membership provides the customer with discounted reports, including background checks for $1.00 which are normally $49.95 per report. PeopleFinders Rewards renews at $24.99 per month. Neither one of the two membership trials were cancelled with the agreed upon time limit and therefore the customer was billed the membership fees. This customer called PeopleFinders on 2/14/2014, cancelled her membership and discussed why the charges occurred. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 0I signed up for the basic plan at People Finders for $24.95 with automatic deduction from my bank account. I was charged $24.95 and then another $24.95 in the same month. I did not call at that time as I assumed that they would credit my account in the next month. When it continued to be taken out twice, I called and was told that I had signed up for two accounts I told them at that time to cancel my account. To verify the cancellation, I signed into my account later and it was still working. I decided that since I was still being charged that I would go ahead and keep one going for a couple more months. However I continued to  be billed both $24.95 and $24.99. When I looked up people I was charged $1.00 each time which I did not like but thought that it was not too much. I called again this morning and and was told that, because I had clicked onto other headings I had signed up for additional account. The only one that mentioned any money was the criminal background check which was an additional amount of $12.95, and I did not need that anyway. I was just using the program to find people that I no longer had a location for, and just curiostiy I checked up on my son and grandson thinking it would only cost an additional $1.00. I feel that this company has hidden charges that are put in place to con the public into thinking that you can find several people for the cost of one account with only the $1.00 charge for each additional person. Again, nowhere that I could see was there any notification that I was signing up for additional accounts at monthly rates. When I asked to speak to someone else, I was told that there was no one else I could talk to.I feel that, even though the representative was totally polite, he was uncaring and abrupt. Also and additional charge of $29.95 was  taken out of my account yesterday. When 2 asked for what 2 was told 2 had signed up for a geneology account also. this was also deceptive as stated above.

Desired Settlement: I need help in resolving this situation and would like a refund for the unfair charges.

Business Response:

We received and reviewed this complaint. However, we are not clear on the customer’s concern. We have located an account under this customer’s name which matches the billing zip code provided here. We assume this is the account they may need assistance with. Our records show many orders placed on this account between 11/16/2013 and 2/13/2014. Per this customer’s request over the phone on 2/13/2014 we issued a refund of $29.95 for her PeopleFinders Genealogy Membership and the account was completely closed. If they have any questions or concerns they may call us at (800) 718-8997 Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have requested Peoplefinders to remove certain information and according to *** the call center rep, he informed me there are not managers available at People finders and there are no (IT) people available and the he could not help me, According to *** he said there was nothing he could do to address my issue and offered no help or resolution to the situation and when I asked who the owner was he said that was private information. *** acted like he owned and ran the company and offered no solutions, to my situation, and he could not explain anything.

Desired Settlement: For an (IT) manager or high ranking member of the company of technical knowledge to call me or reach out to me to bring resolution to my situation, it is pretty simple.Oh and for *** to apologize for not trying to help in my situation.

Business Response:

We are very sorry you had that experience and apologize for any inconvenience. We were unable to locate the call you are referring to with the information on this complaint. You can in fact remove your public profile from PeopleFinders.com.  Please follow the directions included below to remove information from PeopleFinders.com. If this online opt out tool does not successfully remove all of your information a Customer Care supervisor would be happy to assist you. Managers are usually available Monday-Friday 8:00AM-5:00PM. We apologize they are not available during weekend hours but you may leave a voicemail and receive a call back at any time.

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a background check on one person because it listed it had the marriage and divorce records for her. What I got after paying the $39.95 was the same results I got for the first report i paid $1.00 for. I called and the people there were rude. I feel I was deceived into paying more for something they don't even have. They say Arkansas does not offer these records but I can not find where I was warned that these would not be included. I feel that if the site knows they don't offer these searches for certain states it should be clearly listed in a manner that it will be seen. I did not see a notice of this when I bought my report and I went back and searched someone else and I got up to the check out page with no notice of this.

Desired Settlement: I would like for the $39.95 to be refunded to my account.

Business Response:

On 2/28/2014 customer made a purchase for $0.48 and $0.47 for a basic public record search, these charges do not provide a background check or marriage / divorce records.  On the same date 2/28/2014 customer selected to pay an additional charge of $39.95 for a Background Check. Customer called in and we had offered to re run the search but she declined. Her call was transferred to a supervisor, and we again offered a courtesy background check and this time she agreed and accepted the courtesy background check. To date, she has not yet called but the courtesy search will remain on her account until it is used. It has no expiration date.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I did one search for a phone number and they took my credit card number and charged me 24.95 a month with out my consent for services that were never explained nor clearly stated. They claim that in the fine print of their website it is stated. However upon further review , the language is opaque and one needs a magnifying glass to find it. Please think twice before giving your credit card to this company.

Desired Settlement: I would like a full refund, not the three months they offered.

Business Response:

Our records show this customer signed up with PeopleFinders on 9/9/2012 for a discounted rate of $0.95 that comes with a three day trial period. Customer agreed to the terms of use at the time of registration that is stated “Membership is FREE for 3 days, and then automatically billed $24.95 each month.” Our customer service was available to take his cancellation at any time via email, online or over the phone.  We did not receive contact from the customer until 2/1/2014, 17 months after the membership was initiated.  Per this phone conversation, they were granted refundsfor three months of service. On 2/3/2014 per their request a supervisor made an outbound call and agreed to refund three additional refunds of $24.95 each. In conclusion, this customer has received a total of six refunds at $24.95 each, the account is closed and there will be no further automatic billing. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finder had a 7 day free trial which I signed up for $3.95 when I went back on line to cancel the service they had already charged me for $19.95 for a 3 day trial there was no mention or visual of $19.95 for a 3 day trial I ended up paying them the 3.95 plus the 19.95 they now tell me the 3.95 was for a portion of their service and I had only three days to cancel before the charge of 19.95 was taken out of my account again they advertised for a 7 day trial for $3.95

Desired Settlement: the second charge of $19.95 refunded back to my bank account

Business Response:

Our records show that the $3.95 trial membership was selected by this customer on 1/14/2014. As advertised the trial membership associated with this product is for three days and not seven. We did not receive notification that they wanted to cancel the membership until 1/19/2014, five days after the trial was initiated. As agreed, they were charged $19.95 on the fourth day 1/18/2014. We received a phone call to our Customer Care department on 1/19/2014 from this customer and cancelled the membership per her request. Two minutes after this phone conversation our records show the customer logged in and closed the account online. The membership fee $19.95 was refunded as a one-time courtesy per this online request. In conclusion, this customer’s account is closed, there will be no further automatic billing and we have refunded a charge of $19.95. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com has been billing me $19.95 each month since July 12, 2013. I have requested several times via e-mail and phone conversations to cancel the account and stop billing me. I have attempted to close this account via the "Close Account Helper." Each time I receive an e-mail stating that $19.95 has been refunded* but each month the same bill for PeopleFinders.*"We closed your PeopleFinders.com account, per your request. As a courtesy, we refunded your most recent PeopleFinders charge of $19.95. Please allow up to 5 business days for this refund to appear in your statement."

Desired Settlement: I want six months of payments refunded ($19.95 for six payments equals $119.70). This does not include the pending refund of $19.95. I require PeopleFinders.com to mail a letter stating the account has been closed.

Business Response:

They had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly disclosed on the initial order selection page. On the following checkout page it conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. We have reviewed our files and found that an order for a search was conducted on 7/7/2013 by this customer. Our records show the discounted price with monthly membership was affirmatively chosen by this customer on 7/7/2013. 

 Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer was charged each month. During that time, our customer service is available to take the cancellation at any time via the online account manager, email or over the phone.  On 3/11/2014 we received a cancellation request via the online account manager. This is the first time we have record of any changes requested by this user. Per this request we cancelled the membership and refunded the most recent membership fee of $19.95 as a onetime courtesy.

In conclusion we did not receive contact from the customer until eight months after the membership was initiated, the account is closed and we have provided one month of refund at $19.95. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i purchased a 99 cent trial and cancelled the next day and they continued to bill me for a year I needed to find someone i worked with so i chose people finders for a 99 cent trial for a day then i cancelled immediately the next day. ive been super busy this past year starting my own business this year that i havent looked closely at my statements enough and i noticed this month that i had a charge for people finders on my account so i called immediately and they refunded me for the one month but they said they couldnt do any thing else.. this charged me 25 $ a month so i have been charged 400$ dallors this past year for something i cancelled the next day.

Desired Settlement: a refund would be fine

Business Response: We have reviewed your account and found that on ********* you affirmatively selected to enroll in our three day trial membership. Our customer care was available to take your cancellation at any time via phone, email or your online account manager. We did not receive any communication or cancellation from you until a phone call on **********. You failed to contact us to cancel until twelve months of monthly billings had passed.
We keep records of all customer contacts but if you have a record of a previous cancellation prior to ********** please provide the name of the person you spoke with or an email confirmation, which is sent when a cancelation is received via any of the previously mentioned routes.
Normally all charges are non-refundable per the terms you agreed to on *********. Per your request over the phone, and as a one time courtesy, we have granted one refund of $24.95 for the most current month. The other remaining charges are non-refundable per the agreed to terms and the amount of time that has passed since the charges occurred.

Consumer Response:

I am rejecting this response because:

that is ridiculous! i know i called to cancel who would pay monthly to find people! thats insane! when i called she didnt even blink an eye to give me back the last month which shows me  that they know that they are sneaky. i want a refund!

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a 1 month membership for $14.95. I was then billed $24.95 for the next 6 months without my knowledge or permission. I used peoplefinder.com 6/2/2013 once. I was required to have a one month membership which was billed to my visa $14.95. I was not told that this obligated me to continue a membership for any further time or that I had to contact them again to discontinue this service. They continued to bill me $24.95 every month, even though I never used their service after 6/2/2013. I phoned them and e-mailed them to resolve this false advertising issue, but they won't allow me to speak to any person able to refund my $149.70. They stated in their e-mail to me that this was a 30-day membership, which is exactly what I thought I signed up for--no longer.

Desired Settlement: I have been unfairly charged $149.70 for 6 months of an unauthorized membership. I request a refund for $149.70.

Business Response: The product you selected on 6/2/2013 ($14.95) is advertised as a monthly membership. As the initial order selection page displays, the first month is discounted at $14.95 and will renew monthly at the normal price of $24.95 until canceled. The automatic renewal is also mentioned on every page of checkout no less than three times on three pages of checkout.
PeopleFinders.com is a self-service website. Users are only charged for the products they select online. Membership is not required to use the service. Customers may choose to pay per-report or enroll in a membership.
Given that members can run unlimited searches for a monthly fee, our terms do not allow for refunds and simply allow users to cancel at any time to avoid future billings. Because it is a membership service we are providing usage is irrelevant. Per the terms you agreed to the charges are non-refundable.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I signed up only for the one month membership for $14.95 only because your website did not inform me that I had a single use option. As your records will confirm, I used the search once, which provided useless, outdated information. Your website is deceptive and ensnares people into this monthly automatic renewal by not providing an easy "opt out" option at the same time. My automatic renewal was not authorized by me.

Business Response:

Charges are normally non-refundable per the terms you agreed to online. As a one-time courtesy and because you have not used the service recently we will grant two refunds of $24.95 for the most recent two months of membership. Your account is still closed and there will be no further automatic billing.

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized billing of $24.99 annual subscription charges TWICE (!) As it was notices previously by other complainers, I have ran 2 name searches back in May or Jun of 2013. The searches were INDIVIDUAL search results, NOT SUBCRIPTION-BASED. The company appear to forge the computer results and agreed to service description. While PeopleFinder agreed to reimburse me for $24.99 annual subscription fee on a ONE TIME BASIS, the still charged me $24.99 for the 2nd name search! That doesn't even make sense... WHY THE LEGIT COMPANY WOULD CHARGE THE SAME ACCOUNT THE ANNUAL FEE TWICE ONCE THE ANNUAL ACCOUNT HAS BEEN OPENED??? This is a wide open scam, and has to be looked into.

Desired Settlement: I need a refund of ALL the annual subscription fees as they were never authorized.

Business Response: We have reviewed our files and our records show several orders for searches were placed by you on 5/31/2013. After the checkout process there was an advertisement for the People Finders Rewards program. It explains this monthly membership allows you to receive heavily discounted background checks on PeopleFinders.com. You had a choice to accept or decline the offer by clicking either "Yes, sign me up for PeopleFinders Rewards" or "No, do not sign me up"

You affirmatively selected to enroll in PeopleFinders Rewards on 5/31/2013. As the advertisement stated this grants you a seven day trial to the PeopleFinders Rewards program. It also states that if you do not wish to continue the service, you agree to cancel within the seven day trial period. If you do not cancel the membership fee of $24.99 will be charged to the credit card on file and will continue every month thereafter. The seven day trial had ended, so you were billed the $24.99 membership fee. Our customer service was available to take your cancellation at any time by phone, email or your online account manager.

You failed to contact us to cancel the membership until a phone call on 1/4/2014, seven months after it had been activated. The representative cancelled the membership per your request. Given that members have the ability to run background checks at $1.00 each instead of $49.95, our terms do not allow for any refunds but simply allow members to cancel and avoid future billing. Per your request over the phone, and as a onetime courtesy, we agreed to grant one refund of $24.99 for the most current month. The previous six months of charges are non-refundable per our terms, which you accepted online during checkout, and the amount of time that has passed since they occurred.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: did not provide information and will not refund the money charged on my account Looked up information on 12-27-13 I received nothing but worthless addresses. Called company on 12-30-13 asked for a refund and I was charged more money and received credit for less than was charged on 12-30-13. I now owe $101.80 and received nothing. When I called employees were rude, argued with me and refused to even listen to me. This business is set up to scam people it's a shame they are allowed to continue to do this.

Desired Settlement: I am due a total refund of $101.80 because they did not give me information.

Business Response: The account listed under the email address provided was created on 12/26/2013. After selecting the desired listing you proceeded to purchase a comprehensive background check on an individual for $39.95. This report was generated with information and is still available on your account. A few moments later you selected a 30 day Social Profile membership at $39.95. This membership, however, was never used. Ten minutes later, another background check was purchased on the same individual. During the initial checkout process you enrolled in a 7 day trial to the PeopleFinders Rewards program. This trial allowed you to get this second (duplicate) background check at a heavily discounted price of $1.00. The total amount of charges on this account is $80.90.

We do not have any record of you contacting us regarding this account by email or phone. There have been no refunds or partial refunds on this account prior to today. Per this complaint we will grant a refund of $39.95 for the Social Profile Membership because it was never utilized by running a search by email address. We will also grant a refund of $1.00 for the duplicate report. The remaining Background Check ($39.95) is non-refundable per the terms you agreed to. The requested information was already generated and we pay for access to this data.

Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online.

Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the "Print Version" icon and you will be shown a printable version of your report.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Used internet to search for one address. There were no search results. Tried to cancel numerous times, but keep getting hung up on.

Desired Settlement: Cancel alleged contract and refund all money.

Business Response: Dear *****,

We are unsure at this point what we can assist you with. Your account has been closed and cancelled since you charged back the fees on 10/02/2013. Since then your account has been closed and no further charges have been applied to the account.

We do have the right to respond and dispute your chargeback request which we did on 10/15/2013. We provided Visa with your agreement to our terms of use stating you understand and agree to our policies. Visa then reversed the chargeback and ruled in our favor on 10/30/2013.

As of 12/26/2013 your account is exactly where you wanted it. Completely closed out and deactivated and all reoccuring charges have been stopped.

Please let us know if we can further assist you.

Thank you,

Jennifer Garcia
Customer Care Manager
www.peoplefinders.com
1-800-718-8997

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/9/2014 Problems with Product/Service
1/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charges were made to my credit card for a 3 day trial that deceivingly adds a membership fee of 24.95 a month even if services are not used. In May of 2013 I did agreed to use a three day trial for $0.95 to try and locate a missing sibling. Seven months have long passed and my credit card has been charged faithfully for $24.95/ month. Yes, I should have taken better notice of charges on my card to end membership sooner, however I did not because it is not a card frequently used and I have auto-pay. I spoke with customer service who did not speak professionally and her tone of voice was as if she gets nothing but customer complaints all day. I reasoned with her that I understood her position with the company, however I asked her if she understood mine being that even if the 3 day trial entailed a cancelation period, obviously I was unaware that my credit card would be charged monthly. Peoplefinders.com may have indeed stated that I needed to cancel within a grace period, but the fact that I was not given clear concise terms of agreement without ambiguity; meaning that peoplefinders.com terms of conditions are misleading, unclear, poorly written and designed to set a vulnerable distressed customer into a falsified agreement. The customer service representative agreed with me and apologized she then transferred me to department that was automated wanting my name and phone number. I have yet to receive a phone call back from them. I would simply like a refund for services not used. Regardless of your retorts about how peoplefinders.com can justify their thievery through litigations describing how "well" they have informed their customers of terms of agreement. May 2013 I used peoplefinders.com in hopes to find if my brother was alive. My state of mind was under psychological distress of anxiousness, melancholy, and depression over my brother. My state of health would have prohibited my understanding of peoplefinders.com loosely defined trial agreement. Peoplefinders.com did not help my search to finding my missing brother the failed results lead me to not using peoplefindrs.com services after the initial 3 day trial period. In the future I suggest peoplefinders.com update their terms of agreement to be read at a level that the general population would be able to understand. Please take into consideration that your brand should be to helping people and the people you help are desperate and fragile in their state of mind. As of now peoplefinders.com are coming across as predators preying on the weak so that they can generate sales. Sales for services not even used or are helpful. Shame on peopleservices.com for not doing what is right and humane.

Desired Settlement: I am seeking settlement in the form of being refunded $174.65, equaling seven months of unused services, and an apology letter with promise to do better in the future. Sincerely, a very dissatisfied customer

Business Response: Initial Business Response
We have reviewed our records and found that an order for a search was conducted by this customer on 5/21/2013. The customer had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option states exactly "Membership is FREE for 3 days, and then automatically billed $24.95 each month." If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer was provided with an entire page outlining the terms of the membership which also clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership was mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership this customer was charged each month. During that time, our customer service is available to take her cancellation at any time. She failed to contact our office until 12/11/2013, seven months after the membership had been activated. Per her request over the phone we closed the account and agreed to grant one refund of $24.95 for the most current month as a one time courtesy. Our records show directly after the initial call at 11:40am she also left a message for a supervisor. This was received later that day at 3:30pm and an outgoing call was made by a supervisor to the phone number left on the message. There was no answer at that time. The next day, 12/12/2013 at 1:35pm a follow-up call was made by the supervisor. The supervisor was able to leave a message on an answering machine at that time. We have not received a call back as of today 12/20/2013. Today per this complaint we will grant three additional refunds of $24.95. In conclusion, we have granted a total of four refunds at $24.95 each, the PeopleFinders.com account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hidden language about one-time use actually creating a monthly subscription. I used this service once and it automatically signed me up for a monthly subscription at a cost of $24.95 on my credit card. Because this was beneath my radar, I did not notice the charge for eight months. This cost me $200 dollars. People Finders uses deceptive practices and hides the fact that a one time use creates a perpetual subscription.

Desired Settlement: I used this service once and it automatically signed me up for a monthly subscription at $24.95 a month in a manner that I did not notice for 8 months on my monthly bill because it was beneath my radar, so to speak. This cost me $200 before I noticed it. Use of their service is misleading and meant to deceive.

Business Response: Initial Business Response
We have reviewed our records and found that an order for a search was made by this customer on 2/19/2013. The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. On 12/11/2013 we closed this account per the customer's request over the phone. As a one time courtesy we agreed to grant one refund of $24.95 for the most recent membership fee. The remaining charges are non-refundable per the terms he agreed to on 2/19/2013 and the amount of time that has passed since these charges occurred.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/26/2013 Problems with Product/Service
12/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Information represented to be available really is not I was looking for history on one individual on marriage and divorce, when I called for some questions I was told records AFTER 1999 are not available, which tells me I totally wasted my money. If this exclusion is disclosed it is not done so in the interest of the customer, but the vendor. ***** *****

Desired Settlement: A refund would be good. A clear disclosure would be the right thing to do as well.

Business Response: Initial Business Response
Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. You may be able to contact the county office where the marriage or divorce was filed. On the sample background report, which is available to you before paying, marriage and divorce coverage is listed. This discloses that in the state of Florida marriages records are not available after 1999. PeopleFinders pays for access to the public record data that was generated in the background check, so the charge is for us to conduct a search on your behalf and not to return a specific result. Because of this our terms normally do not allow for refunds. As a onetime courtesy to you, we will issue a refund for $39.95. This amount will be shown on your credit card statement within five business days.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Continues to collected charges unauthorized.The amount charged $24.95 ea. transaction #XXXXXXXXXXXXXXXX,XXXXXXXXXXXXXXXX,XXXXXXXXXXXXXXXX REFUND NOW! This company will not stop collecting from my account which are unauthorized. The amount charged to my CME bank account is $24.95 ea. transaction is listed date of transaction Nov. 24th #XXXXXXXXXXXXXXXX, Oct. Oct. 20th XXXXXXXXXXXXXXXX, Sept. 13th XXXXXXXXXXXXXXXX. Payment method VISA DEBIT. Refund requested for the above transactions.

Desired Settlement: FULL REFUND OF ALL CHARGES AND OVERDRAFT FEES WHICH ARE $30 FOR EACH TRANSACTION.

Business Response: Initial Business Response
At the time of purchase (9/15/2013) you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. Our records show that we have never received any communications from you and did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Business Response
The remaining charges on your account are non-refundable per the terms you agreed to. There will be one refund of $24.95 for the most recent membership fee as a courtesy. Your account with PeopleFinders.com is closed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company contract has a hidden charge for $24.99/month. I agreed to $0.99 for contact info, which turned out to be useless. Big ripoff! I needed contact information for a person. Company advertised the information for 0.99. I looked at the information carefully and agreed to the $0.99 charge. I checked my AMEX bill and saw a charge for $0.99. Not only was the information wrong, both phone numbers and email addresses, but hidden somewhere in the agreement, was a monthly charge of $24.99 I only knew about when I received my AMEX bill. This is a gross misrepresentation of services. I would not recommend this scamster company to anyone.

Desired Settlement: I just want my $24.99 back. It was case number XAXXXXX from Chargeback Resolutions at PeopleFinders.com.

Business Response: Initial Business Response
We have reviewed our files and our records show that an order for a search was run by you on 10/15/2013. At that time you had a choice to accept a special discounted price available with a monthly membership ($0.95) which allows unlimited searches or the full price for each one individual search without membership($1.95). The membership option was affirmatively selected by you on 10/15/2013. That membership provided a 3 day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then you are provided with an entire page outlining the terms of the membership which clearly states that after the initial trial, unless you cancel the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During this time, our customer service was available to take your cancelation at any time. Our records show that rather than contacting PeopleFinders.com to cancel or ask about the charge, we received a chargeback filed with American Express on 10/28/2013. There have been no charges after this was received because you filed a dispute with your card company. We provided your card company with documentation showing the product you selected online. Our records show on 12/6/2013 the charges were found to be valid by American Express and the case is closed. Because of the chargeback being filed and the terms you agreed to we cannot provide any refunds.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Monthly Unauthorized Charges to my Paypal Account I went on peoplefinders website to do a $1.99 search a few months ago. Recently a charge came on my phone for $19.99 for one months service charge. After doing a detailed search I found out I have been charged for months. Peoplefinders was not authorized to charge me and could not provide any proof that I agreed to the teams and conditions. After canceling out the service they said they could only refund me for two months. Why does the BBB allow companies to operate scams and be able to take money with approval from the card owner,

Desired Settlement: I want full refund of ALL monies deducted from my account from its inception. THIS IS THEFT!!! and peoplefinders should not be allowed to get away with stealing peoples money.

Business Response: Initial Business Response
PeopleFinders.com is a self-service website. Customers are only charged for the products they select themselves online. All automatic renewing memberships are disclosed in standard text on every page of the checkout process next to the total. Membership coverage is also outlined on full-page disclosures. Online consumers are responsible for reading and understanding the products they are selecting. We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. We located one account under your name that matches the address you provided but this account has not had any activity or charges since August of 2011. Please verify that you are referring to the correct company.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized monthly charge of $24.95 from march 2013 to November 2013, for total fraudulent charge of $224.55. Back in March of 2013 I did a person search on this site for cost of 95 cents. Then without my authorization or knowledge, this site started charging my debit card $24.95 per month for the past 9 months. I just happen to catch their charges looking at my bank online today in November 2013. They defrauded me of $224.95

Desired Settlement: To refund back to me the $224.95 they stole

Business Response: Initial Business Response
The customer has a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. *** ****** did not contact us to cancel his membership until 11/26/2013, nine months after his membership had been activated on 3/14/2013. Per his request over the phone on 11/26/2013 we agreed to refund four charges of $24.95 each as a one-time courtesy. The other charges are non-refundable. His PeopleFinders.com account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) PeoleFinders.com can verify I only used the website one time for a single search that they charged me 95 cents for (which is what I intended to do). . That was my intention, to do a single search. There was no notion of charging me $25 membership monthly. If I had opened my bank statements I would have caught this unauthorized charge back then in March or April 2013. But I don't check my statements. So this business continued to charge me $25 per month for 9 months, before I found out! They can see I have not even accessed their site a single time during the 9 months they have been charging me. They have 245 billing complaints with BBB of this same nature! And probably hundreds of more victims that don't bother filing with BBB. Refunding me only 4 of the 9 charges they made, is inadequate. They have now kept $125 of my money, knowing I never used their service and never meant to. Hundreds of victims of PeopleFinder.com unauthorized billings, can not all be stupid people! I like to receive back the remaining 5 charges ($125 total) they have chosen to keep.

Final Business Response
PeopleFinders feels we have already addressed the issues in this additional response. We have explained that the $0.95 is not a one-time only purchase so if that was the customer's intention then the wrong product was selected. The charges are normally non-refundable but we have granted four refunds of $24.95. Usage is irrelevant as it is a membership service that is being provided. In addition, It appears from our records that the customer did not review his credit card billing statement sufficiently to realize that he was not using our services.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The on-line service offering three days free trial - then linked to reports and memberships that cost between 4- and $140. Offers were buried. I was assisting my elderly mother in searching for her college roommate and ill friend whose family members she couldn't reach. I used People finders to find them and then we notice the 3 days free trial. We clicked on that, as the top line search only provided their names and linked family members. More in depth reporting was needed to find the information so we clicked that - with the free search. The series of emails with questions popped up along the way asking if we wanted a complete report, membership etc. all - but I thought they were part of the free trial and wouldn't be charged. After hitting the key to proceed, I noticed it was processing a fee so I quickly exited out hoping to stop the ordering process, noticing my error. I immediately called the customer service number but received a recorded message stating the hours of operation which were PT. We are EST. I called the number as soon as we reached a destination which was early PT. I explained the issue to the customer service representative show told me I had ordered a report and signed up for an annual membership so I had to pay the $40 for it. My annual membership fee was refunded to my mother's credit card less $40. I used my email address but my mother's credit card. I even put her on the phone to confirm the refund (although it certainly wasn't necessary for the order!). This is very deceitful business practice. I'm a 50 year old woman, VP Marketing for a global organization and oversee on-line marketing. In this case, this is clearly taking advantage of the consumer with a free trial linked to membership lock in to solidify usage. I explained this to the customer service representative who reconfirmed I ordered something I had to pay for. I can be reached at the numbers provided or email address anytime. This type of business should be reported, as I'm doing. Respectfully, **** *****

Desired Settlement: $40 for the report - which I tried to stop. I paid the .99 cents for the 3 days free trial, that is what I agreed to.

Business Response: Initial Business Response
We have reviewed your account and the products you selected online through our self-service website. You came to our website on 11/20/2013 and purchased a discounted report at $0.95. As you stated, this report was discounted because it came with a three day trial membership. The coverage of this membership is outlined through a full-page disclosure. As outlined on this page, background checks are not included in the trial membership. The cost to generate one Comprehensive Background Check is normally $49.95. The amount paid at this time ($0.95) did not cover the cost for any background checks. Following you purchase of the trial you then ran a second search on a seperate individual. Because you had already purchased a three day trial for unlimited people searching, the listing came up with the full contact information. You then proceeded to request a full background check on this listing. You were presented with the option to sign up for a full year of unlimited background checks at $144.00. You affirmitively selected this product online. On all three pages of the checkout process, the total of $144.00 is displayed before you are required to click a button that reads "Complete My Purchase" before you card is billed the total. We do not feel this process is deceptive because the customer is made aware of what is being purchased and the total amount many times. After purchasing the yearly Background Check Membership you ran two more background checks on different individuals. These were covered by your membership but they would normally cost $49.95 each. Our terms do not allow for any refunds but per your request over the phone, and as a one time courtesy, we agreed to grant a refund for the remainder of the membership ($104.00) and only charging you for one discounted background check at $39.95. The remaining charges ($39.95 and $0.95) are non-refundable because you have used the product extensively.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) The response provides a detailed account of what occurred, as I explained, but doesn't represent the way it occurs with the design of the button and selections - and the timeframe of the whole time on the website, my mistake by pushing the buttons too quickly and inability to cancel. I'm surprised that Peoplefinders wouldn't refund the $40.00. Very poor customer service. **** *****

Final Business Response
PeopleFinders.com feels we have already addressed this complaint. Our terms normally do not allow for any refunds but we have made a one-time exception and granted a partial refund of $104.05. The remaining $39.95 is the hard cost to generate one comprehensive background check. This customer ordered three comprehensive background checks. No further refunds are available because People Finders pays for the information included in the background checks.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid $44 for a blank page. Never gave me a report or any sort of information as promised. Now they refuse to give me a refund for a BLANK PAGE! I have two emails for order confirmations, but not confirmation numbers. One charge is for $3.95 and one is for $39.95.

Desired Settlement: I would like a full refund, and for my account with PeopleFinders.com to be closed IMMEDIATELY. It is unfair to charge somebody $44 for a blank page, when they promised a full detailed report.

Business Response: Initial Business Response
We have reviewed your report and found it is generated properly with information. Our records show this was available in your My Account section and was also emailed to you by our Customer Care department. Regardless, per the email we received and replied to on 12/1/2013 we have agreed to refund $38.00 for the background check as a one time courtesy. The remaining $1.95 and $3.95 charges are non-refundable.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) YOUR CUSTOMER SERVICE IS STILL 100% HORRIBLE IN MY OPINION, AND AS I CAN SEE FROM THE AMOUNT OF COMPLAINTS, A LOT MORE PEOPLE AGREE!!! WHAT A JOKE TO EVEN CONSIDER YOURSELF A PROFESSIONAL BUSINESS!

Final Business Response
When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The remaining charges on your account are less than the hard-cost of generating the information you requested. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or our other policies. The partial refund granted to you was as a courtesy and an exception to the terms you agreed to online.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went online to PeopleFinders to find a phone number. The charge listed was $0.95. When I got my credit card bill, I saw that I was charged $25.00. I was charged for a subscription. I called the company and talked to ***. I cancelled my subscription, which had been started in error. But *** refused to refund the charge. I believe that this is done purposely and was not just an innocent mistake. I believe that this is false advertising and is illegal.

Desired Settlement: I am requesting a reversal of the credit charge of the amount over the $0.95 charge that I made.

Business Response: Initial Business Response
You had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If you did not wish to enroll in membership you may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then you are provided with an entire page outlining the terms of the membership which clearly states that after the initial trial, unless you cancel the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership our customer service was available to take the cancellation at any time. You did not contact us to cancel your membership until seven days after the three day trial had been activated. You failed to cancel within the three days to avoid the $24.95 membership fee as agreed. The charge of $24.95 is non-refundable per the terms you agreed to.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I do not accept that they are right. I accept that there is nothing that I can do about it and it is not worth the trouble to continue fighting it. Notwithstanding their statement above that all of this is clear on their webpage, I did not see it. My only recourse is to NEVER EVER EVER deal with this company again. I still believe that they are engaging in false or misleading advertising. I believe that they are a pack of thieves who prey on the unsuspecting. The only saving grace is that the amount is not large.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Site does not work well at all! Searched for sex offender and did not show a criminal record on him. Seached TBI's most wanted and again NO record! This site does not do what it claims especially with the worst people as sex offenders. Looked up known sex offenders and it had no criminal record for them! Also tried the Tennessee Bureu of investigations most wanted and NO record! This by far is a big rip off and con used to decieve people out of money.They should be ashamed of the way they practice business! How can they put the BBB accredited symbol on their site with over 600 complaints???

Desired Settlement: I seek a full refund of $48.00 for the worthless service they provided. I would also like the BBB to insist they remove their accredited logo from website as that is the main reason I trusted the site to be reputable.

Business Response: Initial Business Response
Our records show Your account was closed due to a violation of our Terms of Use. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). This site cannot be used for employment, credit or tenant screening, or any related purpose. Please review the Terms of Use on PeopleFinders.com if you would like more information about this or other policies. Because of this we have issued a refund for $48.00. This amount will be shown on your credit card statement within five business days. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, however, this information must be publicly reported by the person.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders automatically enrolled me in a monthly sevice plan, when I only agreed to a one-time search charge. Peoplefinders started charging me a monthly fee of $24.95 after I did a one-time search in July. I didn't notice this charge until I got my November credit card statement. Peoplefinders insisted that I signed up for this monthly program because I didn't cancel within 3 days. I did not agree to a monthly program. They only agreed to credit two months of service, rather than all months.

Desired Settlement: I want a credit for all monthly fees. I agree to pay the $0.95 I originally agreed to for my one-time search.

Business Response: Initial Business Response
The product you purchased ($0.95) is not a one time only fee. It is advertised as a trial membership. At the time of purchase on 7/5/2013 you chose to receive a discounted price ($0.95) instead of the normal priced report ($1.95) for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this membership until 11/14/2013, five months after you had enrolled. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 11/14/2013, and as a onetime courtesy, we have granted a refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. The membership fees from prior months are non-refundable per the terms you agreed to. The charge for $24.99 is for our PeopleFinders Rewards program. This is separate from memberships for unlimited searching on the site. You had the choice to select "Yes, sign me up" or "No, don't sign me up" You affirmatively selected to enroll in this membership on 7/5/2013 through a full-page advertisement after your checkout. People Finders Rewards allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. As a onetime courtesy we have cancelled this membership for you and have refunded one charge of $24.99. Please allow 2 to 5 business days for this credit to reflect. Again, the membership fees from prior months are non-refundable per the terms you agreed to.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I want to make sure that all memberships are canceled and that all billings cease. I would not have intentionally signed up for any membership with Peoplefinders when my intent was for a one-time address lookup. After some internet research I found that other people stated that Peoplefinders bury the information about the monthly membership in the fine print, so people don't realize that they need to cancel within three days to avoid additional charges. I am not satisfied with the credit of only $24.95.

Final Business Response
Because you have been granted a courtesy refund your account with PeopleFinders.com is closed. The trial membership is explained in standard text no less than four times before the order is complete. We feel this is very clear and have even devoted a full page to explaining the membership coverage and the automatic renewal. We also give you a second opportunity to decline the trial and pay full price after the membership coverage is explained. Consumers are responsible for reading and understanding what they are purchasing online. Per the terms you agreed to on 7/5/2013 the charges are normally non-refundable. We will grant two additional refunds. One at $24.95 and the other at $24.99. You failed to contact us until five months after your membership had been started. The other charges are non-refundable per our terms and because of the amount of time that has passed since they occurred.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Site claims they can find details on almost any phone number - Information they provided was the same as information provided before purchase problem date 11/17/13 purchase date 11/17/13 no model #

Desired Settlement: I want the charges taken off my credit card

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: personal information for sale, via various websites without my permission. The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission.

Desired Settlement: The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission. Requesting complete removal of my personal information and any hypertext links associated with my name.

Business Response: Initial Business Response
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State, and Federal level, and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request. To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) A) I never gave permission to exploit my personal data, commercially or privately. B) Selling access to personal information to anybody may be harmful, and may be a base for future legal action. Again, please remove all of my personal information. Thanks,

Final Business Response
Again, we are not required to remove any information from our website and offer the option to as a courtesy. It is your responsibility to manage your own public profile on PeopleFinders.com. We will remove this information from being searched on our site once we receive your online request. Simply navigate to- http://www.peoplefinders.com/manage/ Follow the online instructions to remove your information. Feel free to review our Privacy Policy at http://www.peoplefinders.com/privacy.aspx which states- "Unless otherwise required by law, we will only accept opt-out requests directly from the individual whose information is being opted-out and we reserve the right to require verification of identity and reject opt-out requests in our sole discretion. Of course we are unable to remove any information about you from databases operated by third parties. We do not accept opt-out requests via fax or mail."

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: falsely identified me as aka my daughter and scammed my email after I demanded they remove my name completely. unable to spam gross and slutty emails Claimed I am aka ***** E ********* 57. My daughter is 27 with a different middle initial and she does not live here. Neither does my other daughter. I am unable to spam all of the disgusting emails they have plastered my email site with. I had told them I would contact the attorney general's office if they didn't remove my name from their website. I also told them I had a right to know who had created a false identity. I was fired from my job in 2006 after my daughter was injured at ************ She ended up with frostbite and hypothermia while being forced to work at the back window on the coldest day of the year for 4 hours without a break. She was 16 years old. I was fired for missing work. I'm a single parent. I was up all night with a kid who was in extreme pain. She missed over 2 months of her jr. year and couldn't even hold a pen or feed herself. I was fired from ******* ********** ********* ***** aka ********* as a customer service rep. My credit is lousy and my family has been through enough. ******* made it impossible for me to find another job. I am trying to go into a writing career to pay off some bills. I graduated from KU in 2000, so I also have student loans. I am a caregiver for my mother who nearly died last year. She was on a ventilator (along with a j-tube feeding tube removed in Feb) for 9 wks in 3 of 5 hospitals, 1 of which was a nursing home. I just recently rcd this computer as a gift from mom for taking care of her. She can't afford to pay me. So while innocent people like me who have committed no crimes (I also a have physical disability) try to do the right thing for our families, idiots of the world try to consistently tear us down and keep us at poverty's door, not to mention tearing at someone like my daughter whose credit rating has been good. It's called sociopathic behavior because they have no conscience. I hope you can help me with this. I'm sure they've messed with me in other ways as well. If a person wants to be removed from a web site, they should allow it to happen without such a nasty attitude. There's no respect.

Desired Settlement: I want justice, yes, but I also want respect. I want them to stop messing with me and my family, as well as, my email site. I tried to delete them through spam and couldn't. If they destroy my computer, I want it replaced from the same store, location, and same quality, software, etc. They offered me a way to remove my name and I used their service though with a false claim because it came with the price of scamming which I had no problems with before I contacted them.

Business Response: Initial Business Response
We are unclear of your concern. If you are referring to your public record profile being available for purchase, you may remove it yourself online. Directions are included below. If you are referring to a purchase that was made with us, the email you provided has never been entered into our system. We are a public record database and our services can be used to find the addresses or phone numbers of individuals in the USA. We are one of hundreds of websites that provide this information. We cannot help you with nor do we distribute any form of spam email or "scammed" email. We are just one of millions of websites available online. To fulfill your opt out request you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made one legitimate purchase on June 30, 2013 but was overcharged and then charged repeatedly for services I did purchase. On June 30, 2013 I made a legitimate charge from PeopleFinder.com for $10.00 (or less) to perform one search to get a person's phone number. My statement shows they charged me $24.95 instead of $10.00 and also that they have continued to charge me $24.95 every month since then for 4 months. There were 4 additional unauthorized charges to my credit card for a total of $99.80. I did NOT make these purchases. I did NOT do any more searches, and I did NOT sign up for any kind of service. The initial overcharge of $14.95 plus the additional unauthorized charges of 99.80 equals a total of $114.75 unauthorized charges. The dates and amounts of the unauthorized changes are as follows: June 30: $14.95, July 31: $24.95, Aug 31: $24.95, Oct 1: $24.95, Nov 1: $24.95 I went to the website last night and saw that they had an "account" for me that I had to close. I never signed up for an account. They used my email address and had me make up a password in order to perform the one search I did, but I did NOT sign up for an account, no matter what this company tries to tell you. Thank you for looking into this. Feel free to contact me any time. *** ******

Desired Settlement: A full refund of the unauthorized charges ($114.75)

Business Response: Initial Business Response
A user account is required to make a purchase on PeopleFinders.com. There is no way for us to process a transaction without the consumer registering and entering thier credit card information. Unfortunately, we were not able to find an account using the e-mail address or name you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. We do offer a membership at $14.95 like the one you are describing. Feel free to review how the $14.95 Monthly Membership is offered on our site at the URL below- http://www.peoplefinders.com/checkout/reportoffer.aspx?type=people-name&item-id=OP-XXXXXXXXX&item-count=20&fn=tom&mn=&ln=smith&city=&state=&sfn=Tom&smn=&sln=Smith&searchtype=people-name As advertised, this Monthly Membership is usually $24.95 per month but is discounted for the first 30 days at $14.95. Because we cannot find an account with the information provided in this complaint make sure you are referencing the correct company and provide your account information. We can also search for the charges by your full or partial card number over the phone at (XXX) XXX-XXXX.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) This is satisfactory, and I really appreciate it. Just to let you know, it is not clear at all on your website that a customer is signing up for an account and an ongoing service. It appeared that I was simply paying for a single people search just like on the numerous other people searches. I thought I was having to create the username/password in order to perform that one, single search. I'm telling you this because you might want to consider making it very clear on your website that your customers are creating an account for an ongoing service rather than paying for a single search. Again, thank you very much. You have shown integrity in your response, and I appreciate this so much. Kind regards, *** ******

Final Business Response
Thank you for the additional information we were able to find your account. We do not show any charge of $14.95. Rather, our records show at the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show that you closed this account via your online Account Manager on 11/24/2013. At that time we automatically granted a refund of $24.95 for the most current month. Charges are normally non-refundable per our Terms of Use but we will also grant three additional refunds of $24.95 each per this complaint. In conclusion, we have granted a total of four refunds of $24.95 each (total $99.80) your account is closed and there will be no further automatic billings. The only remaining charges($24.95 and $0.95) are non-refundable per the terms you agreed to.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Reverse online information for $3.95 and I was not given the information that they said they had for me to sign up and get it. I called the customer service phone number and it will not go through, saying it's not a working phone number. I emailed them to refund me my money and cancel my account and remove all my data from there website and data base. I heard noting back.

Desired Settlement: $3.95, cancel account, and removal of all personal, CC, information from there data base and third parties.

Business Response: Initial Business Response
We are available Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) by calling (800) 718-8997. Or you may email us at CustomerCare@Peoplefinders.com at any time. We have not received an email or a phone call regarding this account. Our records show that you have closed your account through your online Account Manager on 11/15/2013. Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Privacy violation refused to remove all of my personal information from their database and website, search engines, third party, cache, Privacy violation after more than 50 request. I followed all of peoplefinders instructions on how to remove my information from their site and they refuse to remove my personal and private information from their site. I emailed them, I called them, I tried to remove with the google webmaster tool and it tells me the information is still live. I need help getting my personal and private information from all of their sites. This is ruining my life and my reputation. I cannot find a job because of the infomation on their site etc.

Desired Settlement: To remove all of my information from their sites and databases and not allow to put on any other site or sell to any other company

Business Response: Initial Business Response
Our records show per your initial request on 10/1/2012 your listing does not come up on search results. If there is an additional listing that does not match your information provided on this complaint, please provide a link to the listing you are referring to. After removal, search engines like Google and Bing must update their search results to reflect the change. Please keep in mind that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I accept the company response and will contact them by phone to remove the advertisements and Ads. If the information continue to appear on ads and advertisement we will open a new case. Thank you BBB for your help.

Final Business Response
PeopleFinders.com cannot control what other websites display. We are one of hundreds of sites that provide public record data. Upon reviewing the additional information you provided we still cannot find the listing you are referring to on our website. Please contact us by phone directly if you still see the listing on our site today so that a representative (or supervisor) can diagnose what is preventing the listing from being removed.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought an individual, one-time report from Peoplefinders.com for $2.94. They added another unspecified charge of $24.95. On October 11th, I bought an individual, one-time report for $2.94 from Peoplefinders.com: 1. 10/11/2013 People Search Report - ******* ********** in *******, GA $2.94 In order to use services from website, I made an account and entered my debt card information. Although I have not order anything else or visited the site since, I was billed on October 16th for an unspecified charge of $24.95, which I had just found out November 6th.

Desired Settlement: I am seeking a repayment of $24.95 since I only bought the one-time report for $2.94.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel within the trial period. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show that you cancelled your account through your online Account Manager on 11/5/2013. Per your online written request on 11/5/2013 and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please review the transaction you mentioned on 11/6/2013 as this might be the refund of $24.95 you requested on 11/5/2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charged me $19.95 for one day of service! I signed up for a trial subscription that I thought was for one month for the price of $19.95. When I received the receipt, it was for 24 hours! Why in the world would I pay $19.95 for 24 hours! I called customer service to find out how they were going to correct the problem. They told me I had not placed any order but with another company called "Trial Pay". Hmm - the order was placed through the PeopleFinders web site or a link on the site. I have receipt that says "peoplefinder.com", but PeopleFinders says they have no record. This is a complete bull. It appears the PeopleFinder may have signed up with some 3rd party marketing company. However, they have made it so confusing, you can't tell whom you are dealing with. This is an unethical practice to gouge the consumer. Maybe PeopleFinders is not legally at fault, but with these unethical practices, it is a company I would recommend not doing business with. Unfortunately, for PeopleFinder I was impressed by their search capability and ready to upgrade to full service membership at $45 per month. However, I am not going to do conduct business with a company with such poor practices.

Desired Settlement: $19.95

Business Response: Initial Business Response
Our records show that on 10/8/2013 you signed up for a 24 hour free membership through Trial Pay. Trial Pay is a different company therefore billing is processed separately from PeopleFinders.com. We apologize for any confusion. The advertisement is displayed as a promotional offer from Trial Pay at the bottom of the page. You selected to sign up for another product through them such as a Netflix or a magazine subscription and received 24 hours of free searching on our site. Your billing information has never been entered into our system because the additional product you purchased was through Trial Pay. We can however offer you a complimentary 30 day membership for the confusion. If you would like to redeem this complimentary 30 day membership please contact our Customer Care at (XXX) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer Response
Two things: 1) I find it odd that a company would be accepting advertisements that drive customers AWAY from their website. Most companies try very hard to drive customers TO their website. 2) I find it odd that BBB awards PeopleFinders.com an A+ rating. PeopleFinders.com has 621 complaints in last 3 years and 192 in last 12 months. I find that astonishingly high. BBB's own Industry Comparison shows Peoplefinders the worst in the industry. I they get at A+?

Business Response
Whether purchasing this product directly through PeopleFinders.com or purchasing it through a promotion from a partner (like TrialPay), you still need to use PeopleFinders.com to access the product. The only difference is, by purchasing it from one of TrialPay's partners we provide the service for free. we still have to pay for the product so you must come to PeopleFinders.com to use it. The terms of TrialPay's promotions vary from offer to offer. Users must read the details of each offer and may purchase a desired product. This is all self-service and at the sole discretion of the online consumer.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/20/2013 Advertising/Sales Issues
11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: charged account 2 times causing over draft fees. would only refund one charge and none of the overdraft charges.Were very rude and hung up phone I purchased a one time use of people finders service for .95 cents. recently found my account has been billed 24.95 twice each time resulting in an overdraft fee of 32.00 for each charge.i called the company and they could only refund one 24.95 charge because I chose the wrong membership. the representative was very rude and hung up on me as we were discussing the problem.

Desired Settlement: I want the 24.95 charges credited to my account and the overdraft charges totaling 64.00

Business Response: Initial Business Response
We apologize for the inconvenience, but overdraft fees are something we do not control and do not provide reimbursement for. To get help with this issue, we suggest that you contact your bank or credit card company where you are receiving the fees from. We apologize that we could not be of more assistance regarding this matter. If your intention was to run only one search, then the $0.95 trial membership is the wrong product. $0.95 is advertised as a trial membership for unlimited searching. At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 10/17/2013 and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled. You will be responsible for the $24.95 membership fee from 9/14/2013 because the trial membership was not canceled within the three days as agreed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) the selections were unclear as i have already discussed. the selection was inadvertantly chosen to be the one time use.

Final Business Response
Again we are not responsible for over draft fees charged by your bank. You had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If your do not wish to enroll in membership you may choose the full price for one report. If you select a product advertised as a trial membership it will come with a trial to the membership. The trial is clearly and conspicuously disclosed on the initial order selection page. Then the you are provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless you cancel the trial, the service will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. We feel we have made every effort to communicate the recurring charges to you throughout the checkout process. It is the consumer's responsibility to read and understand what product is being purchased when shopping online.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Tried the 3 days free trial I cancelled within one hour but they still charged me 39.95 Very confusing ! My understanding was I can see my report for free if I cancel within 3 days (wich I did within the hour).I have been charged 39.95 anyway ... When I called ***** (the representative) will not refund my money If I knew that I will be charged I would've not try it! Their website is very confusing But I'm sure I'm not the only one who fall in their trap.

Desired Settlement: A refund of 39.95 and please close my account and remove me from peoplefinder website. Thank you.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for the service you selected. You received a discount because you signed up for a 3 day free trial to our 3-in-1 Membership. The trial refers to the 3-in-1 Membership only. You have 3 days to cancel the trial to the 3-in-1 Membership which is $24.95 a month. Your original purchase is not affected. We have cancelled your account per your request. You will not be billed $24.95 for the 3-in-1 Membership because you cancelled within 3 days. Charges are non-refundable per our terms of use. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) (3 day free trial) if it is free I should not be billed $39.95 within minutes... I cancelled the free trial within the hour. I wasn't satisfied with the search. What was my surprise when I checked my bank account peoplefinder debited $39.95 right away not after 3 days and yes I did call to ask for my money back and the representative would not hear it. Your offer is confusing it make it sound that it is free for 3 days otherwise I wouldn't try it in the first place.

Final Business Response
Comprehensive Background Reports are sold on a per-report basis, and are not included in any membership. You received a discounted price for the background report for enrolling in our 3 day trial. As stated before, your original purchase is not affected. This is the reason we require your credit card information at the time of purchase and display a total of $39.95 before clicking a button that reads "Complete my Purchase." As stated in our Terms of Use, we do not offer refunds for the product you ordered. While we are unable to offer you a refund at this time, we would like to provide you with a free courtesy search. The free courtesy search will remain on your account until it is used. You may elect to have that free exchange search ran at any time. Just call our number below and a representative will run your search for you, free of charge.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Credit Card Use. On September 24th, 2013 I made a one time purchase of $1.95 for the companies service. On September 30th, 2013 I was charged a fee of $24.95 for allegedly signing up for the monthly service, which I no such thing. I didn't catch the charge on my credit statement the first month, but on October 30, 2013 I did catch the charge and contacted peoplefinders.com. When I contacted them, they told me that they would refund me for this charge only, and close my account. So this prompted me to go back in my records and find out how much I have been charged. Upon review, I found the September 30th charge. I again contacted peoplefinders.com and told them that I didn't sign up for this service what so ever and I provided proof to the company that I made a 1 time purchase. After providing proof, they sent me an email stating that I would receive my additional $24.95 credit. I didn't receive the credit. I emailed back, and I got an email back stating that my issue has been resolved and to call the company. After calling the company, the representative told me she couldn't help me and transferred me to the supervisors voicemail where I was not helped.

Desired Settlement: I want all of my money back, 2 charges for $24.95 (which I have received one refund already) and a refund for my 1 time purchase of $1.95. Also, I want the company to delete all of my information they have on the search database.

Business Response: Initial Business Response
The product you selected was a people search report for $1.95. After this purchase you were presented with a full page advertisement offering a trial to our services. You had the option to either accept or decline the offer. We understand it was not your intention to have a membership but our records show you affirmatively selected the option to enroll in our monthly membership. Our terms of use does not normally allow for any refunds but we received the requests you are referring to and issued TWO refunds for $24.95 each as a one time courtesy. These two refunds may take five to ten business days to process. The $1.95 report you ordered is non-refundable and this charge is your responsibility.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We are listed by public posting of erroneous information. Corrections, deletion of errors refused. "Membership" fee & other required for deletion. My spouse and I are reported by PeopleFinders.com on public internet posting. The information they show is not correct and has led to some problems and unnecessary expense. Requests by telephone and mail to make corrections and deletions have failed. They require a "membership", our divulging personal information, an agreement to "terms" with a fee, before examining or considering any deletions and corrections of their errors on us. Their terms are objectionable. They site as their "public" source ******* and ************** which are erroneous. Each company including PeopleFinders.com all report errors on us and there are hundreds of similar outstanding complaints by consumers reporting unresolved issues of same problem. We want this erroneous information corrected or our names and reports completely deleted by this firm. Correction should include correction of address (we have never lived or done business in *****, TX) and are not related to, nor done business with, or even know the ****** family as they claim in their "Report".

Desired Settlement: We ***** and ***** ******* are requesting that PeopleFinders.com delete any and all references to every error. These errors include deletions in their their report of: 1)the ****** TX address, 2) any-all indicated relationships to the ************** family or their business. The *******' own and operate ******** ********** ******* for 45 years and lived in ******* TX ouw lifetime. Failure to make error correction or deletions result in monatary damages which may be determined.

Business Response: Initial Business Response
Unfortunately, there is no specific place to update your records. Public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us. We apologize that we could not have been more help to you in this matter. Our records do not show any requests for removal from you via mail or online. We are not required to remove any information from our website; however, we offer the option of removing to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your online request. To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) The consumer(s) forwarded a letter of complaint dated 10-27-2913 with attachments and request to delete the erroneous information posted by PeopleFinders.com . It referenced all information they required to identify sites and complaints. Thus, their response dated 11-11-2013 ignors this written response request. This letter copy will be sent again via regular mail and contains our contact address, etc. Until the erroneous information is actually deleted from the internet postings, anything less is not acceptable. Note that hundreds of other consumers with similar compalints have been refused correction by this firm. Therefore their actions speak louder than their promises. I (we/& spouse) want the erroneous information deleted by this firm.

Final Business Response
As of September 2012 we launched a self-service online tool to allow people to manage their own public profile online. It is now your responsibility to remove your own listings using this online tool. This is the preferred method of removal. We now discourage any mailed-in opt outs. Again, you may use this online tool any time to remove your information yourself. www.peoplefinders.com/manage

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to do a background check. Because of the difficulty I contacted the company by phone. They walked my through the process. I stated tha Because of the difficulty I was having trying to do a background check I contacted the company by phone. They walked my through the process. I stated that I wanted to do a single check and I was under the impression that for this service I would get information on previous marriages, divorces and criminal activity etc. I got nothing for my money. Then I find out that I'm being charged $144 for nothing. I'm an old guy (77). And I called for help. I got help all right. I was told basically that they didn't really promise this information. Great! Please help. I have very little income and that charge will really hurt. Thank you in advance, ** *******

Desired Settlement: I just think that I should be refunded the $144.

Business Response: Initial Business Response
We have reviewed your membership usage and will issue a refund for $144.00 as a one-time courtesy. This amount will be shown on your credit card statement within five business days. Please keep in mind that charges are normally non-refundable per our terms of use which you agreed to online.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders automatically enrolled me into a recurring monthly subscription, without my consent. I made a purchase for $1 in August but the site continually changed my selection to a more expensive one of $14.95, I assume this was a "glitch". Thereafter, my account has been charged $24.95 for the month of September, then again in October. I called to inquire, they advised I opted to enroll into a monthly membership and they would only refund one month. I did not enroll into a monthly membership nor did I consent to have this amount automatically withdrawn from my account. This company is deceitful.

Desired Settlement: I am seeking a refund for unauthorized charges of $24.95 for the month of September and $24.95 for the month of October along with cancellation of this false membership enrollment.

Business Response: Initial Business Response
PeopleFinders.com is a self-service site. Consumers are only charged for the products they select online. Auto-enrolment is not a feature offered by People Finders. Our records show on 8/11/2013 at 10:35AM PST you visited PeopleFinders.com and selected a 1.95 People Search report. Three minutes later you selected a $2.94 People Search report. Then, in the same login sitting but four minutes after your previous purchase, you selected to enroll in a monthly membership at $24.95. As explained on the site and throughout the checkout process, this membership is discounted for the first 30 days at $14.95 and renews at $24.95 monthly until it is canceled. You failed to cancel this membership until a phone call to a representative on 10/18/2013, three months after you selected to enroll. Per your request over the phone on 10/18/2013 we agreed to refund $24.95 for one month, as a courtesy. The charges are non-refundable per the terms you agreed to on 8/11/2013. While we are not able to offer you any further refunds, we would be happy to offer a complimentary 30 day membership to account for the time you were not using the service due to your misunderstanding of what was advertised online. Feel free to let us know via email or phone when and if you would like to start this 30 day membership.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is offering my info, such as my full name, address I live at , and any other info someone might want to buy. They want me to sign into their website to remove my info, but I have dealt with companies like this in the past. They want you to sign in then ask for more information to remove the information already on the website. Or they just ask for money for money to remove your info.

Desired Settlement: I would like peoplefinders to remove my information and any information associated with it. http://www.peoplefinders.com/d/********+*******/X-XXXXXXXXXX This is dangerous to be able to just pay and get all my info.

Business Response: Initial Business Response
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State, and Federal level, and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your online request. To fulfill your opt out request you will need to follow the automated process online. This is a free process available to anyone who would like to remove their listing. Users will be required to identify their listing by name city and state. This is required so that we know which listing you are referring to. If we did not ask for this info there would be no way to differentiate your information from everyone else in the United States. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Consumer Response
The company never took my info off its website, so why is the case now closed?

Consumer Response
Taken from duplicate complaint #XXXXXXXX: This company is offering my info, such as my full name, address I live at, and any other info someone might want to buy. This is the second time I am having to submit this. They have no way to remove info from their website. The form they claim to be able to remove a persons info is setup to gather more information about the user. I searched my name on the removal form, but my name doesn't show up. Its because I only put in the information they already have. It asked for my full birth date which I did not give. I would like my information taken off this site. This company is offering my info, such as my full name, address I live at, and any other info someone might want to buy. They want me to sign into their website to remove my info, but I have dealt with companies like this in the past. They want you to sign in then ask for more information to remove the information already on the website. Or they just ask for money for money to remove your info. I would like peoplefinders to remove my information and any information associated with it. http://www.peoplefinders.com/d
X-XXXXXXXXXX This is dangerous to be able to just pay and get all my info. And I would like my complaint posted on the BBB website, because peoplefinders does NOT provide a way to remove a persons information. The website tries to gather more information for it to sell on one of its other websites.

Business Response
We apologize for any inconvenience. We have submitted a request to suppress your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I just checked the site and my information is still listed on the website. http://www.peoplefinders.com/d
X-XXXXXXXXXX Why say you removed the information when it is clearly still listed on the website? I asked to have my information removed and any information associated with it, but it has not been removed. Please stop playing these games, and remove the information.

Business Response
When visiting the link provided we find 42 listings in the USA matching the name searched. None of these listings are in the city and state provided in this complaint. We are unclear of what listing you are referring to. Please call us directly so a representative (or supervisor) can be shown where you are finding the listing you are referring to. Also, make sure you are deleting old browsing history and cookies from your browser. Also make sure you are not looking at a cached/stored page from a previous date. So we may assist you directly with your concern, please contact our Customer Care. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) It looks like my information was taken down finally. I hope it doesn't get put back up on the website.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged over 400.00 for doing one search on this site. I payed 99 cent for one search then got charged monthly after I called to cancel I noticed that people finders didn't correctly take my call to cancel and that the people working at this company didn't take my name out of the system after I called to cancel the 24 dollar monthly charge.. I called the company very ****** off and angry because I noticed I was charged monthly for 1 year and 6 months.. I was in the process of involving police but I was trying to give them a chance to give me back all the money they took from my credit card except for the 99 cents I used to search for one person... the manager got nasty with me and I got nasty right back because they stole my money... I told the lady I called to cancel before 24 dollars was to be charged ... she said she never seen me call in the system .. I said its not my fault your worker didn't log the call correctly .. she said its my responsibility to check my credit records .. I said give me back my money or im having you arrested for theft .. then she gives back a small amount because she got scared .. I called back and said I want my money .. I emailed and they said they only are giving back some money .. I want all my money back .. I only want them to keep 99 cent .. I didn't use the service for over one year and they scammed me out of my credit card money .. I need help asap..

Desired Settlement: I want all money back except 99 cents for the one search I used on people finders .com

Business Response: Initial Business Response
As we attempted to explain to Ms. ***** over several lengthy phone calls and via several emails on 10/8/2013, an order for a search was conducted by her on 5/16/2012. At that time she had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by her on 5/16/2012. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership she was charged each month. During that time, our customer service was available to take her cancellation at any time. If her intention was to run only one search, then she had in fact selected the wrong product. We did not revive any contact regarding her membership until multiple hostile phone calls and emails on 10/8/2013. A supervisor approved refunds for four months of charges at $24.95 each as a courtesy but representatives were unable to communicate this to Ms. ***** over the phone due to not being allowed an opportunity to speak. It appears from our records that Ms. ***** did not review her credit card billing statement sufficiently to realize that she was not using our services. She failed to contact us to cancel until sixteen months after the membership had been activated. In conclusion, Ms. ***** has received credits for four months of service totaling $99.80, her account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) this company stole my money .. this is more of a police issue .. you can have them meet me at the police station .. i will notify the police and have the owner arrested for credit card fraud .. i cancelled this before the 3rd day and the people who work at this company failed to cancel this membership.. i only used one search and i trusted in this company ... i never thought i would have to be in a battle with total starngers.. they took from me i never did anything to harm this company and for them to treat me with such disrespect shows me they arent worth my time or money .. i will never use this service again.. i want to contact police so they can handle this problem .. threatening to charge me money and tell me i am responsible for using a service i cancelled is a crime ... i fell threatened and i fell like they are retaliating because i filed a complaint and i will take this to court and cops ... i wont pay anything and i will only be taking this to court so that a judge can see how this company shows no respect for customers who use the search service...

Final Business Response
Peoplefinders.com keeps records of all phone calls (including cancellation requests) to our Customer Care Department. We have reviewed these records there are no records of a call from you regarding this account prior to 10/8/2013. You will need to provide the name of the representative you spoke with or provide the confirmation email showing your previous cancelation. Regardless, you have failed to contact us about the monthly recurring charges for over one year. because of the amount of time that has passed since these charges occurred and the terms you agreed to online, you will be responsible for the previous 12 months of membership fees.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I AM NOT A COMPUTER EXPERT, HOWEVER I WAS TRYING TO LOCATE AN OLD FRIEND THRU A COMPANY CALLED, PEOPLE FINDERS, WHO FOR A DOLLAR OR TWO WERE SUPPOSED TO FIND MY FRIEND. IT NEVER HAPPENED ! INSTEAD OF EVEN RESPONDING TO MY REQUEST, THEY BILLED ME FOR 8 MONTHS AT $50/MO BEFORE THE ERROR WAS CAUGHT. NOW THEY REFUSED TO MAKE GOOD ON THE MONEY EVEN THOUGH THY NEVER FOUND THE PERSON, AND I NEVER USED THEM AGAIN ? I CALLED AARP FIRST AND THEY TOLD ME TO TRY TO RESOLVE THIS WITH THE COMPANY,WHICH I DID. AND THEN TO CONTACT THE BBB, BEFORE PROCEDING WITH MY OTHER OPTIONS.

Desired Settlement: DesiredSettlementID: Refund A FULL RESTITUTION BY CHECK

Business Response: Initial Business Response
Every report you order is available at PeopleFinders.com for 90 days. To view your report, you may login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online. At the time of purchase on 2/11/2013 you chose to receive a discounted price for your report by signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value The membership is mentioned no less than 3 times on each page of checkout. There is also a full page disclosure explaining the membership coverage and renewal. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. You enrolled in this separate membership through a full-page offer after your purchase. On this page you may either click "yes, sign me up" or "no, do not sign me up." The sign up option was affirmatively selected by you after your order on 2/22/2013. We did not receive any notification that you wished to cancel your memberships. Rather, seven months after you started the membership, the charges were disputed through your credit card company, which resulted in the termination of your membership. You will need to follow your card company's policies and procedures regarding the dispute. The charges are non-refundable per the terms you agreed to.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No response to my repeatedly ask that my information be removed from this site I have submitted request on their website to remove my personal information and explaining to them that these are showing up on Google search, but no response from them. I tried another route emailing them about the issue, but week has passed still haven't heard back from them. I am tired of trying this or that yet nothing is resolved. I just want my personal information including age, family, relatives and known residences be removed!! Here are the information found on Google search: xxx xxxxx Relatives, Public Records & Phone Number www.peoplefinders.com > People Directory > x Cached Explore xxx xxxxx public records such as phone number, address and criminal records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37. xxx xxxxx Relatives, Phone Number & Public Records www.peoplefinders.com > People Directory > x Cached Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37. xxx xxxxx Location, Public Records & Phone Number - PeopleFinders www.peoplefinders.com > People Directory > x Cached Analyze xxx xxxxx public records such as phone number, address, and criminal ... xxx xxxx xxxxx ... We also came across records of xxx xxxxx in xx and xx. xxx xxxxx Age & Relatives - Free People Search - PeopleFinders www.peoplefinders.com > People Directory > x Cached xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxxx, xxxx xxxxxx ...

Desired Settlement: I just want these to be removed!!!

Business Response: Initial Business Response
Our records show a request to have this information removed submitted online on 9/17/2013. We no longer show this link coming up on Google or on our site. The only person we find using the Google search engine and matching your first and last name is located in New York and has a different middle name. The links provided on this complaint are through Goole and, judging by the word "Cached" in the links provided, are in fact cached search results. Please be sure to delete your browsing history and cookies. If you are still seeing these links through Google, we recommend contacting the Google web master to remove the link.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) It's still showing my name and age here: xxx xxxxx Relatives, Phone Number & Public Records www.peoplefinders.com > People Directory > x Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for ... XXX XXXX XXXXX. 37. And it's still showing my name with the relatives' name, and place of residences here: www.peoplefinders.com > People Directory > x xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxx, xxxx xxxxxx.

Final Business Response
We will verify that we are no longer feeding the information to Google. Please allow a few business days for this to reflect online. Again if the link remains on Google we recommend contacting them to update their search results and remove the link.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Misleading the consumer about what is actually being purchased I thought that I was signing up for a one-time-only service to find one person on People Finders. Instead, they have been taking approx. $50 out of my account since June. This website is misleading and confusing and I think I should get most of my money back. They won't consider it and it's very upsetting.

Desired Settlement: I would like $200.00 back in a refund. By accident I've paid around $250 and I think that a $200 refund is more than reasonable.

Business Response: Initial Business Response
On 5/28/2013 you had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If you did not wish to enroll in membership you could have choose the full price for one report. Our records show you affirmatively selected the discounted price with the monthly membership. It provides a three day trial to try our services. Our membership service supplies unlimited searches and other features for a monthly fee. This was clearly and conspicuously disclosed on the initial order selection page. Then you were provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until you tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership you were be charged each month. During that time, our customer service is available to take the cancellation at any time. You failed to contact us until a phone call to a representative on 10/7/2013, ten months after the membership had been activated. At that time the call was escalated to a supervisor who agreed to refund two membership fees at $24.95 and two at $24.99 totaling four refunds. These refunds were granted as a one-time courtesy and as an exception to policy. In conclusion, the other membership fees are non-refundable per the terms you agreed to, your account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did a 1 time look up for $1.95 and was charged $24.95 twice before I realized it. I did a one time look up for $1.95. I never signed up for a trial period, if I had wanted a trial period I would have signed up for that. I noticed on my credit card that I had been charged $24.95 twice. I disputed these charges with Discover and was told by Discover they were legitimate charges. Called Peoplefinders and they told me they would not refund due to the fact that I had not contacted them before the dispute. I believe they led people to make an account and then somewhere in fine print I agreed to a trial period. I honestly did not pay close attention to the info because I had clicked the one time offer. There is a button for a $.95 look up with a free trial period and that is why I did the $1.95 because I did not want the free trial. I believe they mislead and take advantage of the consumer. It doesn't matter if I disputed with my credit card or not. I deserve to have my money refunded.

Desired Settlement: I am requesting to be refunded the two charges for $24.95 for a total of $49.90

Business Response: Initial Business Response
On 7/12/2013 an order for a search was conducted online by ***** ****. At that time, you affirmatively selected to enroll in a trial membership through a full page advertisement after your purchase. The membership coverage and automatic monthly renewal at $24.95 is clearly and conspicuously disclosed in standard text on this advertisement. The consumer may accept or decline the offer. You failed to contact us to cancel this membership or discuss the charges. Rather, your credit card company contacted us on 9/18/2013 asking for information on the charges and advising us on the dispute case being opened with them by you. We complied and provided your card company the circumstances of your enrollment and explanation of the charges as requested. They then made a decision on the validity of the charges and notified you that the case was closed. On 10/5/2013 we received a phone call from you and attempted to advise you why the charges came to be. According to our records the representative confirmed the dispute process had been started through your card company and advised that you would have to follow their policies regarding the charges. In conclusion we did not receive a cancellation of your membership therefore it renewed monthly, the charges are non-refundable per the terms you agreed to, your account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I did a one time look up. Why would I agree to a trial membership? I only needed to use this site one time. I realize I will not get my money back but something needs to be done with the company. Check out how many complaints this company has had.

Final Business Response
If your intention was to run only one search on 7/12/2013 then the wrong option was selected. On the membership offer page the option labeled "Yes, Sign me up" was selected instead of "No, don't sign me up" on 7/12/2013. If you do not want membership for unlimited searching you needed to decline the offer. Again your account is closed and there are no further refunds available.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for a report including a current phone number. All I got was a list of previous addresses and the option to pay again. Business claims that it can provide phone numbers of old friends. However, once you pay your money for the report, you don't get all of the info you requested. You are then prompted to pay more to get the rest of the info you already paid for. There are also numerous attempts on the website to get you to pay for a trial membership. This website is a scam and needs to be taken down. I paid $1.95 via my mastercard on 10/15/13. My account login is ***********@yahoo.com.

Desired Settlement: I want my $1.95 back.

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use and Privacy Policy you agreed to on PeopleFinders.com for further information. Our records show that per your request over the phone on 10/16/2013 we have refunded $1.95 as a onetime courtesy. Feel free to let us know directly if you have any other questions or concerns.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) Rcvd refund. Thanks.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Billed and not reimbursed. Customer service handled very poorly. I found a charge on my joint account from people finders and realized they had been billing me for a service I used one time as a trial to locate a client whose phone number had changed. The representative, ******, that I spoke with could only see my most current charge, he asked me for my credit card number and zip code as he could not find my account by email, I said well you shouldn't even have access to my account because this fairly new card. He said he could only refund me for one month and that he could not see other charges. He asked if I had bank statements and I said I can print them now, he then suggested I send them to him. I began feeling very uncomfortable and asked to speak with a supervisor he said he could not transfer me and there was no way I could speak with anyone else unless I called back other wise that would be like cutting in line. I said, "can you put me on hold?" And he said "no, I don't know if you've aver worked at a call center before, but you can't put someone on hold." At this point I fee extremely uncomfortable. I can't hear anyone else in the back ground and for all I know I'm talking to some kid that I just gave all my billing information. As he would help me no further I called and cancelled my credit card immediately as I felt very uneasy about this person having my information. When I called peoplefinders back to verify that it was an actual business they would not look up my account except by my billing address and said a they would terminate the call unless I gave it to them, this person transferred me to a Supervisor, *****, ID XXXXX. To whom I made the complaint. She says, "you must have mistakenly choose the wrong plan, one plan is 1 time for $1.95 and the other is reoccurring for 0.95 cents. (Then 24.95 thereafter) I'll refund you for 4 months. You should have noticed before." I used their service once in 03/2012 for a work transaction and they could only reimburse me 4 months? They provided me with no service for a year and a half and when my card expired they went to my bank and got my new credit card number without my permission to continue billing me. I think this business is a sham. When I asked ***** why someone would ask me to send my bank statements to them she said, "That's strange." Then later said, "Well if we couldn't find your transactions we might have them sent here." AS we are talking a look up 1821 Q st, sacramento; it does not look like a place of business, when I ask her about this she says that the building is unmarked and there is no sign. Why is that? I would never do business with this company. They are not trustworthy and made $474.05 off of me for about 2 seconds of service. I will advise everyone I know of peoplefinders deceitful business practices and reprehensible customer service. I have three children and do not have the time or money to have to cancel my debit card due to unsavory company business practices and their sketchy employees.

Desired Settlement: Full refund of my money beginning in 04/2012 and acknowledgement that I only used their service once despite a year and a half of charges. As well as an admission that they should never have asked me to send my bank statements to some random address in Sacramento that looks like a homeless shelter on yahoo maps and they should have allowed me to speak with a Supervisor the first time I called causing me to believe fraud was being committed by their company and in turn causing me cancelling my debit card.

Business Response: Initial Business Response
We have referenced the three recorded phone calls to our Customer Service department with ******, ***** and ***** to confirm the below response on behalf of Peoplefinders.com. We apologize for any inconvenience, wariness or confusion you have experienced. Yes you did initially call and spoke with ******. To locate any customer's account we ask for the email address, name or credit card that was used on PeopleFinders.com. This is not something that is a breach of security. The customer has already provided us with this information when making a purchase online. For those customers who we cannot find their account by any other means and are weary of giving their entire card number we do have the ability to look up an account by partial card number. After you confirmed you did in fact use Peoplefinders.com for your initial search, ****** could see the charge you were referring to which he issued a refund for, which included a confirmation email sent to you from the email on file. You asked to speak with someone else and ****** stated you were welcome to call back and be routed to another person, which you declined. You were also offered to be transferred to a supervisor's voicemail, which you declined. Our representatives do not have the options of transferring calls to other same level representatives. They may only escalate the call to a supervisor or manager. This is strictly an inbound call center and the calls are designed to be taken in the order they were received in the queue. Again, this is a standard call center practice and not something that should raise any red flags on the legitimacy of our company. After speaking with ****** you then called back and spoke with *****. ***** at this point has no idea you had previously called in, therefore she needed your email, name or card number in order to pull up your account. Then representatives are required to verify another piece of information, like your address, to ensure they are talking to the account holder. Searching, usage and especially billing information is strictly confidential and this verification over the phone is crucial in securing that. Again, this verification is standard procedure with inbound call centers. Once you verify an account a representative is able to view any notations made by previous reps, review refunds, account history etc. At that time you refused to verify any of your account information in order for her to assist you. We understand now this was because you were to weary of the initial call you had with ******. At that point ***** deemed you as a difficult caller because you were not cooperating in verifying your information. Recognizing this, your call was then passed on to a supervisor (*****) who was now available. After you explained your experience with ******, ***** did make the comment that it was strange that ****** asked you to send in your statement only because she was able to view all of the transactions, not just the most recent one as ****** had said, and not because it wasn't protocol. ***** agreed to issue three additional refunds per your request of asking if we could grant any more than the initial refund. The conversation continued from there discussing the legitimacy of PeopleFinders.com. As ***** explained over the phone; Peoplefinders.com is an online, privately owned, company. We are not open to the general public. There is no headquarters or storefront in which customers can walk into the building and make search requests, hence no signs. We are one of the biggest sources of public record data and have been so for 10+ years. We are in very good standing with the BBB and always do our best in assisting our customers. We strongly feel that our website is completely transparent in explaining all charges linked to searches, memberships and automatic charges. We use concise one page disclosures dedicated to describing what charges will occur, how to use the membership, membership coverage and how to cancel. Each page after that has an order summary at the top right hand corner confirming your product ordered and we ask for all customers to check a box agreeing to our terms of use and privacy policy. Consumers are then sent an email confirming the purchase and welcoming you to the site. There are at least 5 sections in which you are advised of recurring billing throughout the purchase process. It is the online consumer's responsibility to read and understand the product they are purchasing. Despite this process being completed on 3/19/2012 and recurring monthly billings on your statement every month, you failed to contact our office to cancel until 10/2/2013, nineteen months after her membership was started. In conclusion, you have received four refunds of $24.95 each totaling $99.80 as a courtesy and your account with PeopleFinders is closed. You will be responsible for the prior 15 months of charges.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) You may deem everything that happened as normal procedure, but that does not make them good procedures. After listening to the conversation I had with ****** you should completely understand where I'm coming from. I appreciate that you were "generous" enough to refund me for 4 months, but in my opinion this is quite unsatisfactory. As I said before, which I'm sure you can verify; I used your service once, however you feel completely justified in billing me over $400. That is not only shady but unethical. You are building your business upon people like me who made a mistake in the option they choose. You are taking advantage of the publics misunderstanding of your billing procedures and profiting from it greatly. I find your resolution unacceptable and your business deplorable.

Final Business Response
PeopleFinders.com feels we have already addressed these issues in our first response. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. We will grant two additional refunds of $24.95 each, again as a courtesy to ******* *****, the other charges from more than six months ago will not be refunded.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: usa-people-search.com refuses to delete my information from their site. I have twice now followed the instructions at usa-people-search.com, filling out their form and mailing it to them to have my name and information deleted from two pages on their website. Still it remains.

Desired Settlement: I wish to have my name and information deleted from the two pages on their website usa-people-search.com which show up on a Google search of my name, and from any other affiliate websites that they may run, and to have an e-mail sent to me at ********@uwm.edu when this task has been completed. If I do not receive a satisfactory response in a reasomable amount of time, my next step will be to file a complaint with the FTC.

Business Response: Initial Business Response
We have reviewed our records and show that we first received your request for removal on 2/16/2013 and later on 4/23/2013 for the removal of some additional listings. At that time, per your request, we removed your listings. Today we are unable to find the listing you are referring to on USA-People-Search.com when searching by your name. If you are seeing an old link to your listing showing on Google.com you will need to contact that company directly about removing the link from search results. Public records are collected from thousands of sources. Here are a few examples: Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits. Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes. Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes. You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, there's no one to discuss anything with at (XXX) XXX-XXXX. All that is there is a recorded message telling me to send you more infomration than you have now, including my *** and current and previous addresses, through the mail at P.O. Box XXXXXX, Sacramento, Ca, XXXXX. This of course is unacceptable. Why would I send you more information, when I am attempting to have my information deleted? I'm not sure how you can claim that "Mr. ****** ********** does not appear in search results on USA-People-Search.com" when I have provided links that show exactly that. Here is all the information you need, in order for you to comply, these are the links: http://www.usa-people-search.com/names/p/******-********** http://www.usa-people-search.com/names/**********-1 You can see my name in the URL itself. Please delete my name and information from these and all other affiliate websites and databases, including the URLs themselves, and respond to this claim when you have done so. If I do not receive a satisfactory response in a reasonable amount of time, my next step will be to file a complaint with the FTC. Thank you.

Final Business Response
We do not have the power to prevent a user from typing any URL into their web browser. This includes a URL that happens to contain your name. As stated previously, the URLs provided do not display any results for ****** ********** in West Allis, WI. We cannot remove all people with the name ****** ********** from our database because this request by law has to come from the individuals themselves and not someone unrelated who also happens to be named ****** **********. Again, you will need to speak to a representative in our Customer Care department to explain. When calling, simply remain on the line to be connected to a representative. Do not select any of the automated menu options. Do not select the option that explains how to remove your listing from the site because as we have both stated you have already completed and understand this process.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders states that they will report marriages and divorce and only listed 4 states in which the person never lived. PeopleFinders states that they will report marriages and divorces. They did not check the states in which the person actually lived. They did not list the correct value of property.I will be able to prove that this information is available if the company had done a comprehensive search.They did not list the current phone number of the person who was searched. The advertisement of the "Comprehensive Background Search" is misleading.

Desired Settlement: I would like all my money refunded. Thank you.

Business Response: Initial Business Response
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. Our records show that per your request over the phone on 10/7/2013, and as a one time courtesy, a refund of $49.95 was granted. This amount will be shown on your credit card statement within five business days. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) It is misleading advertising to call your report "Comprehensive Background Check". Only 5 states were search for marriages and divorce, none of which the person ever lived. In fact, information on the person's divorce is currently listed on Google and is public information. Therefore I assert that your report is not close to being "Comprehenive".

Final Business Response
We have received your correspondence. However, we were not clear on your concern. We have granted a refund of $49.95 as a courtesy and as a one time exception to the Terms you agreed to. It is the customer's responsibility to read and understand what they are purchasing and agreeing to when shopping online. Our records indicate that you have already been assisted with this matter.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unfair business practice, and withdrawing money without consent. I signed up for a $.95 trail, never told of a $24.95 fee. I saw it on my credit card, I contacted them, spoke to Ban, he refused the refund. I'm horrified this stuff happens this day. This company should be ashamed of its service and definitely of it's customer service. All I wanted was my $24.95 back that I didn't authorize. He said "no".

Desired Settlement: I want my $24.95 back that I wasn't told would be taken out.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our records show a phone call was placed to our Customer Care team on 8/28/0013 and we agreed to grant a partial refund of $14.20 as a courtesy. The remaining fees ($12.69) are none-refundable because of the volume of searches ran on 8/24/2013. six searches were performed and results generated. Searching is $1.95 each without a membership.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.) I agreed to the $14.20 refund, but unfortunately never saw it. Every time I tried to contact anyone there, I was promptly disconnected. TO this day, I have not seen any refund (as promised), and plan to badmouth this company's work ethics, till I do. They mislead their customers, and have a poor overall customer service department.

Business Response
Our records show a refund of $14.20 being processed on 8/28/2013. This amount should have been shown on your credit card statement within five to ten business days. If you have not received this refund yet we recommend contacting the bank to see why the refund has been delayed. If you have any questions or need further assistance. Please call our Customer Care department. (800) 718-8997 Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) CustomerCare@Peoplefinders.com

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a single service fee of $ 0.95. But I got sign up monthly membership. Like me there are about 600 similar complaints I did a single query for a fee of $0.95. A couple of moths later I have two $25.95 membership charges. I called the company and they told me I got singed automatically to a non-refundable membership. I am very careful about online transaction and at no point there was anything saying I was signing up for a membership. Neither I received an email saying I was doing so. Nor anything saying I had a logging for service of which I could have taken advantage. This is a dishonest bait fishing run company, with about 600 similar complaints with the BBB, most of them describing that it is not clear at any point of the transaction that a customer is signing on for a membership. The company uses single fee transactions as baits to sign customer unwittingly to a membership. Because the customer does not know it has sign up for a membership it can not use or take benefit of the services. The high number of complaints speaks as evidence it self. The BBB should start a deeper investigation and request peoplefinder.com to have a fair refund system for people who did not know they were signing up for a membership and therefore did not and could not use their services for the periods charged. In my case, I was very careful. Still, I got charged for a membership service which at not point I knew I was signing up for. With no emails, statement or receipts, there was not way for me to know I had a membership and therefore I could not only not cancelled but neither could I have been able to take advantage of it or benefit from it.

Desired Settlement: From the high number of similar complaint is evident that is not clear that customers are signing up for a membership. The company should: 1) Change their website to minimize confusion and make sure that the customer understand what product are they singing up for. 2) Have in place a fair refund system for customers who did not know they were signing up for a membership and therefore did not used or logged in after the single fee service transaction. I think just having number 2) in place would make a Better Business for everyone. A fair refund system should be in place in any honest running company. That is a minimum that the BBB should request.

Business Response: Initial Business Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show on 9/4/2013 the membership was cancelled per a request via phone to our Customer Care department. There were no refunds requested at that time. Later that same day, there was another call made using a three way with a bank representative. During this second call Mr. ****** requested a refund. We agreed to refund the August membership fee of $24.95 as a onetime courtesy. The account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I did not had a choice to choose a full price. I did not see, even once, that I was signing for a membership. I did request a refund for both months charged the first time I called and was declined. I only received one month refund as a onetime courtesy when my credit card company called Peoplefinder.com on my behalf, after I initiated a dispute of the charges. There are more than 600 complaints at the BBB, most of them similar to mine stating it is not clear that the customer is signing up for a monthly membership. Because the customer does not know he is doing so it can not use the service or cancel at anytime. A good business company should have a fair refund system for these cases. The BBB should look into this company's complaints and request to have a fair refund system for customers who unwittingly were sign up for a membership and there is proof they did not used the service at any point during the periods charged. That would make it a better business for everyone.

Final Business Response
Peoplefinders.com is a self-service website so customers will be billed for the products sthey select online. Customers are responsible for reading and understanding what is being purchased when shopping online. Please review the $0.95 product selected on PeopleFinders.com. The initial product selection page and subsequent purchase process reads exactly as follows. (On 7/18/2013 ***** ****** visited PeopleFinders.com and ran a People Search. After identifying the desired listing, a product selection page was presented. The choices are listed below.) PEOPLE SEARCH REPORT $0.95 Special Price with PeopleFinders Membership Trial $1.95 Regular Price MONTHLY MEMBERSHIP $14.95 Special Introductory Offer: Save 40% first month! $24.95 Regular Price BACKGROUND REPORT $39.95 Special Price with PeopleFinders Membership Trial $49.95 Regular Price (On 7/18/2013 ****** ****** affirmatively selected the $0.95 trial membership price and the purchase process continued.) You chose the Special Price with a PeopleFinders Membership Trial With PeopleFinders Membership Trial, see what information is out there about you, find information on other people, and stay informed. Membership includes unlimited access to: People Search - find phone and address for long-lost family, friends, and anyone else. Email Search - view email addresses & search for people by their email. Social Profile Search - See social content from more than 40 popular social networking sites. Genealogy Search New! - Discover your ancestry through public records searches. Membership Offer Terms: Simply click "Continue" to activate your PeopleFinders Membership today and enjoy unlimited searches. After your 3-day free trial, the monthly membership fee of $24.95 will be charged every 30 days to the credit/debit card you used on PeopleFinders.com, and then automatically charged/debited each month at the then-current membership fee so long as you remain a member. You may cancel your Membership at anytime and then you will not be charged/debited for any future monthly fees. Managing Your Membership: If you wish to cancel your Membership, please log in at PeopleFinders.com, click the "My Account" link and then click the "Click here if you want to update your automatic renewal" link, or call Customer Care Monday - Friday, 7:00am - 6:00pm PST at (800) 718-8997. If you cancel within the first 3 days, you will not be charged for a membership. You will only be charged for the people search report you ordered. On every page of checkout the following is displayed next to the order total: ORDER SUMMARY People Search Report PeopleFinders Membership Trial Discount $1.95 - $1.00 3 Day PeopleFinders Membership Trial Cancel anytime. After your 3-day free trial, you will be billed $24.95 per month. TOTAL: $0.95 We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. As a courtesy, we granted the refund of $24.95 for one month on 9/4/2013. Other membership fees are non-refundable per the terms ***** ****** agreed to on 7/18/2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They are not honoring my statutory-protected person status, even though I have had assurance from them that my private information has been deleted. They are not honoring my statutory-protected person status even though they have indicated that they have deleted my information. I Googled my former last name (***** L. ********) which is also statutory-protected, and my private information is shown under a stranger's name (****** ******* The URL is shown at the end of this submission. THEY NEED TO DELETE MY INFORMATIAON PERMANENTLY IMMEDIATELY. www.peoplefinders.com/d/******+*****/X-XXXXXXXXX Relatives: ****** ****** **** ***** ********, **** ***** *********** ******* A ************** ******* D ****** **** I ***** ... ***** L ******** I think this stranger might be my ex-husband's third wife's relative. I have never met **** ***** ******** (my ex-husband's current wife). How can this company associate me with a stranger, especially when I am a statutory-protected person?

Desired Settlement: Remove this cached reference within 30 (thirty) days, and FOREVER REMOVE MY NAME FROM THEIR DATABASE within 30 (thirty days).

Business Response: Initial Business Response
Public records are collected from thousands of sources. Here are a few examples: Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits. Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes. Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes. You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more. We apologize for any inconvenience. We have suppressed your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Business Response
Upon reviewing the link provided again as of today, we do not find any listings under ****** ***** matching the relatives listed. Three listings are shown through the link provided but they do not match the information for the removed listing. The listing was sucessfully removed from PeopleFinders.com. If you are seeing your information through Google, you will need to contact Google to remove the link. Or you may wait for Google to update their search results and the link will be removed that way. PeopleFinders.com values your privacy as an appointed official or public safety official and can block your records from being shown on our site as soon as possible. To assist you directly with your concern, please contact our Customer Care team by at (XXX) XXX-XXXX. We recommend requesting a supervisor for this type of Opt Out request.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used their on line service once as advertised for 0.95 cents. They charged me $24.95 3 days later saying I had agreed to this payment This is a bait and switch company. They lure you in saying that they will only charge a one time fee of 0.95 to do a one time retrieval of information. Somewhere in the very fine print they say that you will be charged $24.95 per month if you do not call and cancel the service within 3 days. All other companies have a 30 day trial period, giving you time to see the amount charged on your visa, giving you time to cancel. I called my visa card company and asked them to dispute the transaction. They were very helpful, but said that this company is very dishonest with their advertising and is dependent on people not realizing that they are going to be charged the $24.95.

Desired Settlement: I want a refund of $24.95 in full. I used their service only once and only agreed to pay the 0.95 cents. I would have NEVER used their service if I would have known about the $24.95 charge.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Online option to cancel account not available, resulting in repeat monthly charges. I want a complete refund of all monthly fees taken from me. Already given.

Desired Settlement: All monthly payments

Business Response: Initial Business Response
Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time via phone (XXX) XXX-XXXX Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST), via email, or via the online account manager. We have cancelled the automatic renewal for you per your request here.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I phoned the customer service department and was directed to cancel online. In fact I was told the only way to cancel the subscription was oneline, and as I already explained, there was no way to cancel online on the website. Which is why I complained in the first place.

Final Business Response
Customer Care representatives are available to take your call Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) (XXX) XXX-XXXX. Simply remain on the line and a search specialist will answer if you have any other questions or concerns. You may also email us at ************@PeopleFinders.com. Your PropleFinders account was closed per this complaint on 9/9/2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used their service one time to find an address for a one time fee. They charged my card every month 24.95 since nov of 2012. Would only rebate $95 I used their service to look up address in November of 2012. I talked to an agent at that time on the phone and specifically told him I wanted a one time fee and not a monthly subsciption. He assured me he would take care of it. They have been charging my credit card since November of 2012 24.95/ mo. Or $374.45. I got on the line with them and my credit card company and they will only rebate me $95. They would not provide any information as to how I signed up for monthly fee.

Desired Settlement: $274.45 credit to my card.

Business Response: Initial Business Response
We have reviewed our files and our records show that an order for a search was conducted by ****** ***** on 11/2/2012. At that time Mr. ***** had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by ****** ***** on 11/2/2012. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of his membership Mr. ***** was charged each month. During that time, our customer service was available to take her cancellation at any time. If his intention was to run only one search, then he had in fact selected the wrong product. He failed to contact us to cancel until a phone call to a representative eleven months after the membership had been activated. Per his phone request, and as a onetime courtesy, we agreed to refund four charges at $24.95 each. In conclusion, ****** ***** has received credits for four months of service totaling $99.80, his account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I accept their refund as I only used one address. I did talk to a representative on the phone while I processed the transaction. He advised me and assured me there would be only one charge. Peoplefinder has not metioned that their research probably found that I only used their service once. I never signed on again. The advice I received from their representative was wrong. Their representative is in error here not me.

Final Business Response
We have reviewed our records and found that on 9/10/2013 we refunded four charges of $24.95 each as promised. We show that chargebacks were issued on these four charges despite the fact that we agreed to refund them. This means that Mr. ***** has received double refunds; four refunds on 9/10/2013 from us and the same four transactions refunded again on 9/14/2013 from his bank. Because of this our account was debited twice for his refunds. We will be contacting his bank to remedy this issue. We have researched his registration process and found that ****** ***** did not register from our IP address through a representative over the phone but registered from his IP address. We apologize for any misunderstanding but before entering billing info members are presented with a full page disclosure explaining you are signing up for a membership. He would have seen this on his own computer screen. We would be happy to avoid this type of confusion going forward by refunding the remaining in the future by refunding five 2013 membership fees at $24.95 each. Mr. ***** must allow these refunds TO POST to his account and not dispute them through his credit card company. Again, he must NOT do a chargeback with his credit card company or we will need to reverse these refunds as we have had to do for the previous batch from 9/10/2013. The two charges for his membership that took place in 2012 are non-refundable. In conclusion, the total refunds we are processing today are nine transactions of $24.95 each totaling $224.55.

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinder.com they advertise one free search and that after that you pay however they do ask for credit card number for the first search and say you wont be charged unless you continue using the service I have Not over 6 months they have taken $149.70 from my bank account. The Phone number for them that your site has provided is know longer in service. I have emailed my bank tonight and will call them first thing in the morning.I will also request my bank look into this. Its to bad I never go over my banking like I should however if I did I would have caught it before this I'm a contractor and I work 12 to 16 hours daily I don't much time daily however I have been in the hospital the last 2 days so I have had time in the future I will make time a lesson well learned.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my money back and I would like others to know about company. Refund.

Business Response: Initial Business Response
Our site requires payment and is not advertised as free. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Our phone number is displayed next to the transaction on your billing statement and can also be found from any page of our website. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) (XXX) XXX-XXXX Our records show on 8/14/2013 we received notice that the charges were under dispute from your credit card company. Prior to this, we have had no contact from you via mail, email, or through your online Account Manager that you wished to discontinue your membership with us. Because of this dispute your PeopleFinders.com account is completely closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: website claims that a phone search could yield name and address of person who owns phone. After paying 4.95 I get the same information. I paid by credit card and asked for a refund in which I was refused. I was robbed and want my refund. I paid on 8-31-2013 at 2:36 AM Thank You, ****** ****** A charge of $4.95 has been billed to your credit card and will show up as "PeopleFinders.com" on your credit card statement. People Search Find an address & phone number for anyone, anywhere. Phone Lookup Find details on almost any phone number. Background Comprehensive background & criminal checks. Your Order Reverse Phone Lookup Report for XXXXXXXXXX $4.95 ________________________________________ Subtotal: $4.95 Discount: - $0.00 ________________________________________ Total: $4.95 We look forward to helping you find anyone, anywhere. Customer Care Email us at ************@peoplefinders.com Mon-Fri: 7AM - 6PM PST Sat-Sun: 7AM - 3:30PM PST Phone Hours: Mon-Fri: 7AM - 6PM PST Sat-Sun: 7AM - 11:30AM PST and 12:30PM - 3:30PM, Closed 11:30AM - 12:30PM General questions: (XXX) XXX-XXXX Questions regarding PeopleFinders Rewards: (XXX) XXX-XXXX Help & FAQs For quick answers to the most common questions we get asked, visit our FAQs. Manage Account Manage your account online.

Desired Settlement: I want my 4.95 credited back to my credit card.

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. As stated on the site, addresses for Reverse Phone Reports are included when available. The phone number you requested does not have an address available. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) Regardless of what the policies are and how many records your magnificent database searched through. The bottom line is, I did not receive any other information other than the information that was laid before me before I paid my $4.95. Any company with any moral decency would offer a refund to a customer who did not receive results from their search. Peoplefinders.com is obviously not people oriented. Beware of these crooks people and do not let them entice you into throwing away your money.

Final Business Response
We have reviewed the report you purchased. Caller ID can be changed with phone providers so that the person's name doesn't show up on caller ID. When the caller ID has been changed we only have access to the name it was changed to. Sometimes it can be a first name or last name only, or it can be a city and state. We found that the cell phone number you searched is registered under the name ************ ***** This is probably because Telemarketers, debt collectors, and some businesses may choose to have a generic name show up on caller ID, such as city and state. This is the only publically reported information available for that cell phone. The charge is non-refundable.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to pay $2.94 for 1 persons information was charged $24.95 per month for 6 months. I was charged $24.95 from March till Aug 2013 I signed up to pay $2.94 for 1 phone number and was charged $24.95 per month for 6 months. I was charged $24.95 form March till Aug before I realized they were charging my credit card. I did not use the service and was not aware that I was paying for it. I also called the peoplefinders company and when they did not register the complain, I had no choice but to inform my bank and cancel the debit card.

Desired Settlement: The amount they automatically deducted from my account amounts to around $125, this is a bad practice and should be stopped, automatic membership should not be allowed to take place by the BBB, a lot of people are being troubled because of it

Business Response: Business' Initial Response
We have reviewed our files and our records show that a search was conducted by **** ******* on 3/25/2013. At that time Ms. ******* had a choice to accept a special discounted price available with a monthly membership which allowed unlimited searches or the full price for each individual search without membership. The membership option was affirmatively selected by Ms. ******* on 03/25/2013. That membership provided a 3 day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Ms. ******* was charged each month and our customer service was available to take her cancelation at any time. She did not request contact us until 8/20/2013 through a phone call with a representative, five months after the membership had been activated. In addition, our records show that we received a chargeback, filed with Master Card, on 8/16/2013. This automatically closed her account prior to receiving any contact from her directly. Because the chargeback process has been started we will not provide any refunds for these transactions.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used the one time service and did not sign for a renewal. The renewal is a scam. I did not agree to a renewal service. This is a scam that I discovered when reviewing my credit card.

Desired Settlement: I require a refund for the unauthorized billing to my credit card for the transaction date 7/23/13 and any subsequent billings.

Business Response: Business' Initial Response
We have reviewed our files and our records show that an order for a search was conducted by ****** ******** on 1/18/2013. At that time ****** ******** had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by Mr. ******** on 1/18/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Mr. ******** was charged each month. During that time, our customer service was available to take her cancellation at any time. He failed to contact us to cancel until an email on 8/26/2013 eight months after the membership had been activated. We had agreed and notified Mr. Platner via email we will refund one charge of $24.95 as a onetime courtesy. In conclusion, ****** ******** has received credit for one months of service totaling $24.95, his account is closed and there will be no further automatic billing. 2nd paragraph correction: For the period of his membership Mr. ******** was charged each month. During that time, our customer service was available to take his cancellation at any time.

Business' Final Response
2nd paragraph correction: For the period of his membership Mr. ******** was charged each month. During that time, our customer service was available to take his cancellation at any time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly asked that my information be removed from the site after instructions don't work to remove info. I have been e-mailing the "Customer Service" of this company for many weeks now. I'm done with the "Try this" "Try That". I just want this resolved. I jumped through all the hoops and still nothing has been resolved. I just want this this information removed off their site. That's all. http://www.peoplefinders.com/d/*******+*****/X-XXXXXXXXXX

Desired Settlement: I want them to please remove the information off their site. I tried to do it the way the instructions show and request. And it doesn't work.

Business Response: Business' Initial Response
We have suppressed your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is to inform you that I am not and never have been a member of your organization. I only used your service on 4/30/2013 for the amount of $0.95, which I paid. For some reason you enlisted me in your annual service, that I never agreed to. You continue to charge my ********************** account ending in **** for an unauthorized charge for $24.95 per month. I will continue to contest these charges, and if you continue, I will notify the proper legal authorities. I have notified ********************** not to authorize these charges, and they have agreed not to authorize them.

Desired Settlement: Please remove my name from your membership, and stop charging my Visa account.

Business Response: Business' Initial Response
At the time of purchase on 4/30/2013 you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written requests via phone, email and mail we have granted eight refunds of $24.95 each. This means the only charge you are still responsible for is the initial trial membership price of $0.95. Please allow 2-5 business days for the refunds to process back into your credit or debit card. We have also closed your account.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been charging my credit card 24.99/month. I ordered no services from them & the charges are unauthorized. Company claims I have a contract- I DO NOT. I did not authorize a contract. Company credited back 6 months of hcarges

Desired Settlement: Refund of all charges. 4 months of 24.99

Business Response: Business' Initial Response
The monthly charge of $24.99 is for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. Our records show the 7 day trial to PeopleFinders Rewards was affirmatively selected by you on 1/11/2013 online. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. We have cancelled this membership per your request over the phone on 5/12/2013 and at that time refunded two charges of $24.99 each as a onetime courtesy. There are no other refunds available per the terms you agreed to on 1/11/2013.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The response is not acceptable and in my view People Finders scammed me. I never heard of, nor had any interest in a "People Finders Rewards" Program. I certainly never signed up for it, nor gave permission to charge my credit card. It is not a practice I EVER do on the internet. And they have offered no PROOF to the contrary. On January 11, I looked up a phone number for $1.95. This is how People Finders got my credit information. This is fraud. All 4 revolving monthly charges by this company must be refunded.

Business' Final Response
As stated in our Terms of Use, we do not offer refunds for the product you ordered. On 1/11/2013 you provided your electronic signature by clicking "Yes, I agree to the PeopleFinders Terms of Use and Privacy Policy." After this order page and advertisement was displayed for the PeopleFinders Rewards program. At that time you have a choice between clicking on a button that states "Sign me up for PeopleFinders Rewards" or "No, don't sign me up" Our records show "Sign me up for PeopleFinders Rewards" was affirmatively selected. This advertisement states in standard text "I understand that by clicking the button below I am signing up for a 7-day FREE trial subscription to PeopleFinders Rewards. I can cancel by calling X-XXX-XXX-XXXX toll-free within 7 days. If I don't cancel, I will be billed $24.95 each month until this subscription is cancelled." We did not receive a cancelation until a phone call on 5/12/2013, five months after the membership had been started. We have granted two refunds of $24.99 as a courtesy. No further refunds will be granted.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

8/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Billed 24.95 to account on 7-15 after after signed up for a three day trial. Billed 24.95 to account on 7-15-2013 after after signed up for a three day trial. Website was not clear that with a three day trial I was automatically signed up for a monthly account. No confirming email indicated that I was signed up for an account and that I would be billed monthly until I actively cancelled the account. For accounts that are for a year or more or indefinite a written contract must be provided by the contractor that indicates the length of service and cancellation requirements. This cannot be presented via a website advertisement. No such contract or notification of ongoing billing was received either via email or by letter. The FTC has also been contacted about this.

Desired Settlement: refund of 24.95 to credit card charged.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show on 8/9/2013 we received a phone call from the customer requesting to close the account. The account was closed per this request and there will be no further automatic billing. The charges are non-refundable per the terms agreed to on 7/9/2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to pay $.95 for 1 phone number and was charged $24.95 per month for 2 months. I was charged $24.95 for June and July before I realized they were charging my credit card. I did not use the service and was not aware that I was paying for it.

Desired Settlement: I'd simply like a refund for a service I did not intend to sign up for and did not use.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. These charges are non-refundable per our terms of use.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want my $24.97 refunded. I ordered a report for $0.99. They charge extra to email the report, so in total, I was charged $1.94. I checked my email for the report and my receipt. I received that receipt and only to find another receipt for $24.97. I didn't order anything extra. I don't know what happened. When I asked for a refund, they said that they don't do refunds. I didn't order any $24 report, so I should get my money back.

Desired Settlement: I only want my $24.97 refunded.

Business Response: Business' Initial Response
We received your request over the phone on 8/9/2013 and issued a refund for $24.97. This amount should be shown on your credit card statement about five business days after the refund was processed on 8/9/2013.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Billing for undisclosed CHARGES THAT DO NOT CORRELATE WITH ORDERED + DISCLOSED REPORTS. Consumers deception! Must return all fraudulent charges.

Desired Settlement: return all stolen funds.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is closed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/12/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: People finders is a false company that doesn't help you in anyway. Doesn't give you any information to what your looking for but the one you put into it. Another word your provide a phone number it gives you just a number back and false or old name and same with the address. Then they said "Free Trial" its really to get you sign up for a account with no! access like they say because then you have to pay additional $39.95 per search. Then i ask for my money back and they say NO!All i ask was $39.95 back from their thousands of scam they do a day. what a scam!!!

Desired Settlement: want my money back !!

Business Response: Business' Initial Response
PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) They say they can't find my information because its pretty clear they Don't want to resolve this matter. They created my account and deleted it the same day, they should be able to pull up their records and find it. If they don't that also shows poor management on their end of doing business. I also looked at the reviews which I should had done first and I'm just like the other hundreds of un satisfied customers so they sure aren't doing something right "people finders " they can't even find my account in their own system!!

Business' Final Response
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. The email address provided in this complaint has never been used to create an account on PeopleFinders.com. Please provide the email address that was used to create your account. Or, so we may assist you directly with your concern, please contact our Customer Care. We will be able to find the charge you are referring to by the email that was used or credit card that has been billed. Our phone number is listed below. (XXX) XXX-XXXX Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 1. Deceptive sales practice 2. Unauthorized billing to credit card 3. Lack of notification of monthly credit card billing My Master Card was billed without authorization during the months of March, April, May, June July of 2013 in the amount of $ 24.95 actual billing dates 3/13/2013 4/13/2013 5/14/2013 6/14/2013 7/15/2013

Desired Settlement: I request refund of credit card charges 5 x @ 24.95 = $124.75

Business Response: Business' Initial Response
Hello, Our records indicate that you have already been assisted with this matter. The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show per your request over the phone on 7/22/2013 your account was closed and you were granted two refunds of $24.95 each as a onetime courtesy. There will be no further automatic billing. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
As of 8/8/2013 Peoplefinders has refunded 2 x $ 24.95 . The total loss I suffered is 5 x $24.95. I am not satisfied with Peoplefinders' response.

Business' Final Response
As stated in our Terms of Use, we do not offer refunds for the product you ordered. As a onetime exception we had granted two refunds of $24.95 on 7/22/2013. There are no further refunds available. The account was closed on 7/22/2013 and there will be no further automatic billing.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I never used peoplefinder and they somehow charged by bank card two days in a row. Each charge was 50.94. Peoplefinder somehow obtained by credit card information and charged my bank card two days in a row. Each charge was $50.94. I never used their website nor used their services in anyway. I contacted my bank who is in the process of trying to credit back the money to my account and find out what happened. In the mean time I need to obtain new bank cards and will have to update this new information with anyone I have authorized to do automatic withdrawls. Thankfully this did not mess up my account and cause me to over draw. But, I think that this amount of money unexpectedly being stolen from your account could have really caused a lot of problems for a lot of people. In my eyes peoplefinder are outright thieves and if I can press legal charges I will.

Desired Settlement: I think the business should have to refund all charges that were placed on my account and any other charges that will be incurred; such as replacement card fees or late fees due to the fact that my old card number is now no longer valid. I also think that peoplefinder should have to pay something for all of the time and effort put forth on my part because they stole from me.

Business Response: Business' Initial Response
Hello, Thank you for reporting an unauthorized charge. PeopleFinders.com is a self service website therefore someone has to enter card information, create an account, and complete a purchase to be billed. We take these matters very seriously and would like to discuss this with you over the phone. Our goal is to protect your personal account and ensure your complete satisfaction. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: my son, age 14 used your service for .95 cents i caught it call you all cancelled it,but i got billed again forb 24.95. i want my money back an can cancelled it NOW. AN MY MONEY BACK>

Desired Settlement: money baack now

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This business did not give me my money back after i received the wrong information from the product. 07/09/2013 i purchased this background check and the information was not correct.

Desired Settlement: i just want my 24.95 back from this website because i did not get what i should have from this product.

Business Response: Business' Initial Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have made requests that my name be removed from PeopleFinders and it still appears on the web. I am the only ***** ****** in ********** *** I want to be removed from PeopleFinders.com as follows: This appears on GOOGLE search which as a WhitePages link: 1. ***** ****** in ********* **** WhitePages www.whitepages.com/name/*****-******/********** Cached 10+ items - There are 2 people in ********* **** named ***** ******. ***** D ******. ***** D ******. ********** ** PO Box ********** ** Associated people: unknown. Associated people: unknown This appears after the GOOGLE website link appears: 1)***** D ******, ********** ** Age: 63 * Email » * Public Records » * Phone » * Sponsored by PeopleFinders.com 2)***** D ******, ********** ** Age: 63 * Email » * Public Records » * Phone » * Sponsored by PeopleFinders.co

Desired Settlement: I do not know the connection with WHITEPAGES and PeopleFinders.com; I JUST WANT MY PERSONAL INFORMATION REMOVED FROM THE WEBSITES. If my name is GOOLED IT APPEARS SHOWN AS WHITEPAGES; WHEN THE GOOGLE WEBSITE IS CLICKED IT GOES TO WHITEPAGES AND THEN MY INFORMATION IS Sponsored by PeopleFinders.co PLEASE REMOVE MY NAME AND PERSONAL INFORMATION!

Business Response: Business' Initial Response
Hello, To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you. Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
Please find attached a MS Word document with screen prints as of today's date where Peoplefinders.com has posted my information again two times for sales purposes on WhitePages.com. I called Peoplefinders.com customer service and was told they have removed me from their database. When I call WhitePages.com they are telling me that my name has not been removed from the "ad database" where Peoplefinders.com purchased ad space to sale personal information on people. The freedom of information act did not mean that public records could be downloaded and then sold for a price! Please have my information removed from the Peoplefinder and WhitePages websites! I am the only ***** ****** in **********

Business' Final Response
Hello, We apologize for any inconvenience. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 24 June 2013, I requested information on my husband ***** ** ****** through Peoplfinders.com, I requested through Peoplefinders.com on my husband ***** ** ****** which i have been trying to track down an address, Phone number for over 10yrs, for a divorce, I though by using peoplefinder.com i would finally have atleast some information for my lawyers. Peoplfinders.com states that the information would be sent to the email address that i have applied within 4-24 hrs. I checked back all i received was the confirmation of my purchase for the information, on their website you can log in to view your report when i tried to log in to the website it keep stating that my password was incorrect. I wrote down my password so I knew is should not have been incorrect. after a number of trys i request my password. and it was verified by peoplefinders.com that i was entering the correct log in name and password but it continue to state that my password was incorrect. i also tried to contact there customer service and the number seems to continue be busy. there is not other number listed. I send an email to them no response.

Desired Settlement: I only paid $3.00 for the information due to only needing limited information but what about the people whom is pay the requested $39.95 how do not receive the information that people.com promise to provide they are stealing from people and if the BBB allows this to happen then the BBB is not better then Peoplefinders.com

Business Response: Business' Initial Response
Hello, We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
Good Morning, I read following Response obtain by Peoplefinders.com on why I did not receive the information that I paid for. The copied and past response is untrue. Due to the fact Peoplefinders customer Service have sent me a number of email at: ***************@yahoo.com so there is no way that can say that they were not able to find an accont using the e-mail address I supplied.

Business' Final Response
Hello, Unfortunately, we are unable to accept registrations from outside of the continental United States at this time. We apologize for any inconvenience this may cause, and hope to be able to accept international registrations in the future. Your credit card has not been charged. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged more than I was aware I was being charged because information was not disclosed at the time of signing up for a trial. I signed up for a trial membership online. They won't let you cancel the trial online you have to call to cancel or you get charged the monthly membership fee of $24.95 and of course I forgot to call and cancel. So I figured I would just get charged the $24.95. When I got my credit card statement I had a charge from PEOPLEFINDERS.COM for $24.95 and then I had this separate charge from PF REWARDS for $24.99 and I was thinking I don't know what in the heck that is for then I noticed that the phone numbers for each were the same. When I called peoplefinders.com they told me I signed up for it and I explained everything to the woman I talked to and she said well I can't help you, you signed up for it. I know for a fact that I DID NOT SIGN UP for it because I read everything before I went ahead with the trial purchase. Needless to say I am very disappointed and disgusted with company!!!!! I also feel like if you can sign up and pay for a 3 day trial online, you should also be able to cancel it online!!! I was charged 3 times from this company, 1st: $0.95 for the 3 day trial, 2nd: $24.99 for PF Rewards and 3rd: $24.95 for a monthly membership. All within a 5 day period in 6/2013. I would really like to have my money back for the PF Rewards.

Desired Settlement: I want my $24.99 back for the PF Rewards that I did not sign up for.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter (transaction dates 6/20/2013 and 7/22/2013). Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 (transaction dates 6/18/2013 and 7/22/2013). As a onetime courtesy we have cancelled this membership for you and have refunded one charge of $24.99. Please allow 2 to 5 business days for this credit to reflect.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: company continues to charge my account after service was discontinued. I loged into this service in May to locate someone. I joined on the free trial site. I was charged that day $19.00 twice. days later i loged into site to discontinue service. I had difficulty finding how to stop service so I sent a message to stop. On June X XXXX I again loggrd on to see if i had any messages which I didnt. I again attempted to stop service.They continue to charge my account with monthly charges. I want it stopped and I want a refund!!!!!

Desired Settlement: $68.98!!

Business Response: Business' Initial Response
Hello, We reviewed our records and were unable to find the charges you are referring to under the email address provided. We did however find an account in your name with a different email address. Instead of "@yahoo.com" it was entered as "@ahoo.com" We believe this was the cause of the confusion. We have taken the following actions on this duplicate account: We have closed your account per your request and have refunded $24.95. Please allow 2 to 5 business days for this to appear on your statement. We're sorry to see you go, but you may request to have your account reactivated at any time. PeopleFinders is always adding useful new services, so please check back to see what we can do for you. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Business' Final Response
Hello, So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After notifying them of my Statutory Protection Status, they removed info from their database, but did not remove cached reference. Google made it very clear that only the WEBMASTER (peoplefinders.com) has the authority to remove cached references. Though they removed my information from their database, they failed to remove the following cached reference (note that both of my names (***** ******* and ***** ********* are referenced as being related to my ex-husband's new wife (WHOM I HAVE NEVER EVEN MET).

Desired Settlement: Several other people-search websites have immediately removed the cached references once I notified them of my Statutory Protected Status with the *** ******* ******** government. Therefore, I expect peoplefinders.com to immediately remove this cached reference. I have no idea how often Google updates removal requests (1 year, 5 years, etc.?); therefore, they must act immediately to protect my Statutory status.

Business Response: Business' Initial Response
Hello, We have reviewed our records and show that on 4/24/2013 we received a request to remove your information from PeopleFinders.com. We can no longer find the listing you are referring to on our site. If you are seeing your information through a search engine or other site, you must contact that site directly to remove the link. Or, so we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Business continued to bill even though it agreed not to. Ordered one information request in March 2013 for a price of $1.95. Did not agree to any future enrollment or membership and have not used their service since that original purchase. They have continued to bill beyond their original acceptance to cancel.

Desired Settlement: Two $24.95 billings. $49.90.

Business Response: Business' Initial Response
Our records indicate that you have already been assisted with this matter. We have reviewed our files and our records show that an order for a search was conducted by **** ******** on 3/18/2013. At that time Mr. ******** had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by **** ******** on 3/18/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Mr. ******** was charged each month. During that time, our customer service was available to take his cancellation at any time. Mr. ******** failed to contact us to cancel until a phone call to a representative three months after the membership had been activated. At that time, we agreed to refund one charge of $24.95 as a courtesy. In conclusion, **** ******** has received credits for one months of service totaling $24.95, his account is closed and there will be no further automatic billing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for a membership thinking I would have access to information on social websites, marriage, public. Each time there was an additional charge. The site is misleading in making you think you have access to information with a membership. But in fact each time you search for more detailed info they want to charge you for the report. I simply wanted to pay a fair price for information and feel I was mislead.

Desired Settlement: I do not want to be charged for a service I did not use. Once I discovered the limited access I would have I cancelled my membership, but believe I will still be billed for the initial membership. I used this company because it was BBB accredited. Very disappointed with service.

Business Response: Business' Initial Response
Hello, Our 3-in-1 Membership allows you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value However, Reverse Phone Searches and Background Checks are not included in this type of membership and will prompt for additional payment. Please make sure you log in using the 'Login' tab at the right hand corner to use the membership (an indication of this would be a 'Welcome ' sign at the top right hand corner after you have logged in). If you are not logged in while you are running searches our system can't recognize that you already have a membership. So we may assist you directly with any further concern, please contact our Customer Care. Our phone number is listed below. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I expect to receive the service that I paid for. It's unfair, unethical & at the very least confusing advertising. I went back to the site after the first response from the company to make sure I was in fact signed in and yes the outcome was the same. I don't think you should be able to hide behind your "terms if service". I suppose that would allow you to simply take people's money with no responsibility or having to account to anyone for your lack of service. I certainly feel scammed!!! I expect better from a BBB accredited company.

Business' Final Response
Hello, As stated in our Terms of Use, we do not offer refunds for the product you ordered. PeopleFinders.com is a self-service website. We try to make our site as user-friendly and easy to use as possible, but if you are having any difficulties a representative from our Customer Care Team would be happy to assist you. Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deliver severely inferior service and use bait and switch practices. They promise to deliver an extensive background report on the subject you choose. The report I received did NOT include the subject's extensive criminal history. It did NOT have current work history... it was completely USELESS. They've basically set up shop and started stealing. They also promise that if you cancel it'll only be this much... however this is NOT true. I spoke with an agent and a supervisor who just brick walled me... and let me know that's what I get. They give what they have in their "Date bank"... they do not have a data bank, folks.

Desired Settlement: $39.96

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for the service you selected. You received a discount because you signed up for a 3 day free trial to our 3-in-1 Membership. The trial refers to the 3-in-1 Membership only. You have 3 days to cancel the trial to the 3-in-1 Membership which is $24.95 a month. Your original purchase is not affected. We are sorry that you did not receive the results you were hoping for on your report. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com charges credit card, then does not give access to website or provide any promised services. Refuses to refund charges. Fraudulent!! Registered with Peoplefinders.com to get background information about potential employees. Peoplefinders login/password did NOT work. Technical support would not provide assistance. They did not provide any services that they promised. I called them twice and my office called them twice. Customer service refused to refund account. This is a fraudulent company.

Desired Settlement: We are seeking refund of charges.

Business Response: Business' Initial Response
Hello, Our records indicate that the account was placed into a pending status until the authorized user of the account verified the purchase. No contact was made by the authorized user. We received your request and issued a refund for $144.00. This amount will be shown on your credit card statement within five business days. PeopleFinders.com is not for employment purposes because To run pre-employment screenings or tenant screening, you will need to work with a company that is FCRA compliant. You will also need to obtain a release from each applicant before you run the search. Our service only provides public data (voter registration, property ownership, etc.) and we do not guarantee our results because of this. We are not FCRA compliant. You can read more about the FCRA on the Federal Trade Commission website: www.ftc.gov. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/23/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Website promised current phone number. Charged me even though they only provided information I already had (i.e.address) and did not provide phone #. Website promised phone number on person I was looking for. When I got the emailed report it only had the addresses, the most current one being the one I used to look him up on their website. Even though they didn't produce phone number promised on website they were happy to charge me.

Desired Settlement: Refund of $2.94 to my credit card.

Business Response: Business' Initial Response
Hello, We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) If the company is not able to provide the basic information that their website claims (i.e. address and phone number) then they shouldn't charge for it.

Business' Final Response
Our records show that we have provided the full name, AKAs, date of birth, sixteen addresses going back 40 years, and twenty five possible relatives for the individual searched. This is available to you for 90 days in the 'My Reports' section of your account. Per our terms you agreed to the charge will not be refunded.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleSearch. Refusal of the refund. Fails to provide service advertised. Confusing and misleading information I found a person and her address on White Pages for free. There was a link sponsored by Peoplefinders.com that phone number is available for THAT PERSON-here is the link: http://www.whitepages.com/name/****-*******/********-NY/******* If link doesn't work or information on the website was altered I have a print of that page saved and will provide if required. I followed that link and proceeded with the purchase of the report. which didn't provide me the phone number as advertised on the site and sponsored banner from peoplesearch.com on whitepages.com. Nor their website never specifically corrected the false advertisement on white pages to advise me that the "Phone Number is NOT Available for this person". I called the billing department of their website to request a refund and they refused to proceed. At least they should have say to their customer prior to payment that the phone number or any other contact info is NOT AVAILABLE. THEY WERE NO WORD about it. Very confusing and misleading.

Desired Settlement: I am requesting full refund of 1.95 back to my pay pal account.

Business Response: Business' Initial Response
Hello, We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. The available information is indicated by green icons. If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (***) ***-****. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ****************************** (***) ***-**** PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) 1.) the above statement about the green icon "If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase" was not given to me prior to purchase the report. If they dont give above explanation anywhere prior to charging a fee how else anybody would know that. 2) they failed to respond to false advertisement "phone number is available for that particular person" listed on the white pages website (link was provided earlier) 3) After I bought the report it has a wrong adress (*** *** ** **** ** ********, ** *****) --- this is false there is no such thing as *** *****. and ** is not a unit it is a street name) the person's real adress is **** **** ***** - and white pages has it available for free. So the adress i paid for doesn't even exist physically anywhere in the US. I request a full refund immediately.

Business' Final Response
we have emailed a screenshot for your review of the information that was available prior to purchase of this individual's listing. Peoplefinders.com is not Whitepages.com. There are sometimes advertisements for PeopleFinders on WhitePages. Please contact WhitePages.com if you have questions about information on their website. PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a one-time report for $0.95 and specifically said no to the membership but was charged $24.95 to my account. I purchased a one-time report for $0.95 and specifically said no to the membership but was charged $24.95 to my account. This is an unauthorized charge.

Desired Settlement: PeopleFinders.com will refund $24.95 to my credit card account.

Business Response: Business' Initial Response
Hello, Our records indicate that you have already been assisted with this matter. At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request via phone on 6/29, and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (***) ***-****. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ****************************** (***) ***-**** PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99. I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99. When I call they say that they will not help me. My bank credited me 3 charges but I want the company to credit me the last 24.99 as I did cancel.

Desired Settlement: I just want my 24.99 refunded

Business Response: Business' Initial Response
Hello, We apologize for the inconvenience, but disputes through your bank are something we do not control and do not provide reimbursement for. Because you have disputed these charges through them, you will need to follow your credit card companies' policy regarding disputes and wait for them to send you more information about the case. If you have any questions or need further assistance regarding PeopleFinders.com, please call our Customer Care Team during the hours listed below at (***) ***-****. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ****************************** PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Yes I understand that that the number is beside every transaction but I tried to call teice and both times the office was closed. I never received any emails about this program as I would of call immediately because I did not order it. As I said the bank just reimbursed for 3 vharges when you charged me 4 for a program that I never agreed to. I searched your company and it seems you have done this to many people and its not right.

Business' Final Response
Our phone number is listed beside each credit card transaction, on the website, and on all email correspondence for your convenience. Simply call to speak to a representative. Because these charges are disputed through your credit card company, you will have to follow their policies and procedures regarding the dispute. Usually, they will contact you when they reach a conclusion. The charges are still non-refundable.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/15/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cancellation of 3-in-1 Membership services dated February 7, 2013 with continued charges on credit card for 2/24/13, 3/24/13,4/24/13 and 5/24/13. On February 7, 2013 I contacted People Search Customer Care Department requesting cancellation of my 3-in-1 Membership Service. I continued to find unauthorized charges on my credit card for 2/24/13, 3/24/13, 4/24/13 and 5/24/13. I have been in contact with my credit card company challenging these charges, and have since cancelled my credit card account.

Desired Settlement: I want to file a public complaint with the Better Business Bureau regarding billing practices of People Search

Business Response: Business' Initial Response
Hello, We were not able to find the account you are referring to using the e-mail address you supplied. Our records show this account was closed per your request on 2/7/2013. There has been no further billing on this account. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) My Citibank credit card statements show continued billing following cancellation of my membership on February 7, 2013. Unauthorized charges are for $7.95 and have been disbuted with Citibank and resolved in my favor. The dates of these charges have been listed in the initial complaint and are as follows: February 24, 2013, March 24, 2013; April 24, 2013 and May 24, 2013.

Business' Final Response
Our site does not offer any product at the price point of $7.95. Please make sure you are contacting the correct company. We show your membership with PeopleFinders.com was canceled per your request over the phone on 2/7/2012. Prior to this, your membership was renewing at $24.95 monthly. The last time you were charged this amount ($24.95), which was prior to your cancelation, was 1/21/2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/15/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/21/13 because of a death I needed to reach someone. Because of a death I needed to reach someone. They were no longer at the number I had for them. I then went to Peopolefinders. I am seventy-two and was not feeling well from the trauma of the death, plus have health issues so that permanently I do not feel well. I thought I was agreeing to pay only .95 cents, and to that I agreed. But I was NOT provided any information to reach the person. The information that was provided was all old, past, no longer good information. I was not able to reach the person. So that when the .95 cents appeared on my card I called my bank and told them that it was NOT a good business, that the information provided by them was all outdated, past information which was NOT current and was NOT helpful, and that I should NOT need to pay. My bank adjusted the .95 cents. Then when the $24.95 charge appeared on my account I told the bank that was fraud. I had NEVER agreed to that. I thought that this matter had been adjusted back in April. But yesterday I got something from PeopleFinders disputing the matter. This goes back months. I thought it was closed, finished. I did NOT agree to $24.95. I would NEVER have agreed to that. I cannot afford that, so that I would NEVER have agreed to that. I used PeopleFinders for one time only and that one time did NOT provide me current information. The information they had was useless for it was old, no longer current, past information. So that I did not even owe them the .95 cents. To repeat: I used this business one time only and the information they provided was no good and did not enable me to reach the person who I needed to reach. I never used the business again. I consider that they are fraudulent to be charging me for I did NOT agree to any monthly charge.

Desired Settlement: To NOT charge $24.95. To tell my bank that as regards Case Number CBXXXXXXXXXXXX they agree to NOT charge. I thought that this was settled. This goes back months. But I just heard from my bank yesterday by mail. They sent me something from PeopleFinders. I don't understand why my bank waited so long to send it. But PeopleFinders is disputing the $24.95, Case Number CBXXXXXXXXXXXX. I seek for PeopleFinders to agree to NOT charge. I will go to Consumer Protection for the State of California if I need for I NEVER agreed to any $24.95. I consider that this is fraud, especially when what I did agree to was the .95 cents which did NOT even provide current appropriate information.

Business Response: Business' Initial Response
We have reviewed our files and our records show that an order for a search was conducted by the customer on 3/21/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them on 3/21/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time. We did not receive a contact from the customer to cancel until three after the membership was initiated. The account was closed prior to this because we received a dispute through their credit card company on 5/16/2013. On 5/30/2013 the charge was determined to be valid by the credit card company. We have advised this customer no less than six times that this case is closed. In conclusion, the entire account is closed and the charges will not be refunded.

Consumer's Final Response
Dear Better Business Bureau, I have heard from my bank that the temporary credit they had issued, regarding the dispute of the business' charge, is now a permanent credit. By reason of that fact it closes out my complaint for there is no practical need for the BBB to pursue the monetary dispute I had with the business. However I would ask, as a consumer and a member of the American public, that the BBB reconsider the high rating given the business until and unless the business makes its website much more clear. When people turn to peoplefinders.com they can be in the midst of a tragedy or misfortune, so that emotions can be upsetting their understanding of how the business' website functions. In addition some people, especially among the elderly or the less talented, may never be that good with the computer and with understanding it. The computer can be confusing for many members of the public. So that it may not even be that peoplefinders.com are being dishonest, but rather that they have a high level of comprehension of their own website so are failing to see that what is clear to them is not that clear for the general public. If there are a lot of problems such as I had -where I did not realize I had committed to a membership, but I had thought it was a one time service- then the business' website needs to be made easier and clearer for the public. For if this happens to many consumers, or even to several consumers, that does serve to indicate there is an ongoing problem with the clarity of the business' website. The business has a duty to its public to ensure that the website is clear enough for the public to understand, since it is seeking to solicit all the public as customers. In any case because of the letter I have received from my bank, dated July 6th, received just today, I am letting the BBB know that my complaint can be closed as my bank has decided to make the credit permanent. I thank the BBB very much for its efforts in this which I do view played a part in this final outcome. Again, thank you BBB.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been scammed by Peoplesfinder.com I spoke with three different agents and supervisors at Peoplesfinder.com seeking a refund and they refused. On April 13, I went on line to search for the telephone number of a family friend whose wife had recently died. The site offered me a 95cent purchase or a 1.95 purchase for a phone number. I chose the 95 cent purchase and provided my credit card information. I have not used this site since April 13, 2013. I am 65 years old, unemployed, dealing with cancer, and do not need to be scammed by an unscrupulous company in Sacremento. I learned to day that Peoplesfinder automatically charged my account "membership dues" of $24.95 on each of Apr 17, May 18, and Jun 18. I called and went through two agents up to a supervisor who all said they would refund only the last month billed even though I had never used the service, did not know I had signed up for the service, and had no intent to obtain such service. My intent was to obtain one phone number for a deceased friend for 95 cents, not for $75 plus. They were rude and blamed me for signing up for this service... They stated I should have known the discounted 95cent fee included a monthly membership with automatic billing. The supervisor I spoke with was **** (id number XXXXXX) I have disputed this charge with my credit card company. I seek your assistance in obtaining my never used and never aware "membership" fees and to register a complaint against this company. ***** ****** Colonel, USAF (Retired)

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Peoples finder website is deceptive. No reasonable person would "subscribe" to a $24.95 monthly "membership" to seek out one phone number. I obtained one phone number and ended up with three monthly bills of $24.95. Peoplefinder.com refused to refund this amount even though I never used the service except for the one obtained phone number which I thought was a fee of 95cents. I went through three layers of customer service which was unfriendly and rude refusing to refund the three months of membership I did not use and was unaware I had "purchased" on their site. I suggest all avoid this company and if they are similarly scammed, file complaints with credit card company and BBB of Sacramento CA.

Business' Final Response
When shopping online it is the consumer's responsibility to read and understand what is being purchased. Per the terms that you agreed to online on 4/13/2013 there will be no further refunds.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Inaccurate information on their site. The information that this site provides is totally inaccurate. Everything I have looked up so far concerning my name or relatives has been incorrect. They have also associated me with people I don't even know. They shouldn't even be charging for the information that they provide, if companies are using this information for verification purposes or credit purposes, etc. it is going to cause issues for people. They obviously are not a reputable company when they have so many compalints already filed against them.

Desired Settlement: This company either needs to start verifying their information is correct or go out of business. I don't see how they can get away with posting so much inaccurate information online, to me that's the same as the newspapers or magazines reporting inaccurate information and could be considered defamation of character.

Business Response: Business' Initial Response
Hello, PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) There is no reolution. I fully understand how the company gets it's information, but if they are going to be in the business of posting this information online and charging for this information, they need to insure that the information they are providing is correct. I don't see how they can legally just post information and not insure that it is correct. To me that's the same as a newspaper or magazine printing information about someone and not verifying their information is correct, these publications get sued over this type of stuff, I don't see how it is is any more legal for them to do it, to me it's no different and I believe the courts would say the same thing.

Business' Final Response
Unfortunately, there is no specific place to update your records. You could possibly check with your local City Hall, and see if they can give you any information on their records. Other than that public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us. We apologize that we could not have been more help to you in this matter.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: personal information removal I would appreciate it if you remove my name from your database. This is not the first time i asked you guys to remove it. Thanks in advance

Desired Settlement: just personal information removal

Business Response: Business' Initial Response
Hello, To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you. Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/9/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company claims by using their service for a onetime charge they had the right to bill a monthly subscription. On May 30, 2013 I used People finders on line service to order information. I did read the billing information and understood I was getting charged a onetime fee of $1.95. On June 3, 2013 my credit card was charged $24.95 for a monthly subscription fee. I called the company on June 24 when I noticed the charged and they said I needed to log onto their website to cancel my subscription and that they could not refund the money already charged. I was told the web site asked me 4 times before the charge was submitted. I can honestly say this is not the case. If this was the case I would not have gone through with the transaction. On top of that I went to their web site to stop any further transaction and it says I am not set up for automatic charges. This is only a $24.95 charge but I do not think it is fair to get charged a fee for something I was not aware I was getting charged. I would almost be willing to accept the charge except for the person who I spoke with the company telling me I did authorize this. I don't know how else to explain that if I thought for a minute I was signing up for a subscription I would have never done it. I am not saying they are scamming anyone but at the same time they are getting $24.95 for having done nothing. I am sure this is the case for another people and it is not a fair business practice.

Desired Settlement: I simple would like the $24.95 credited back to my credit card.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: completely inappropriate automatic membership with no email verification. the monthly membership of $24.95 - outrageous - was billed in within 3 days I used their service and authorized a $1.94 service charge - when asked if i wanted a full membership for an addtional $19.95 i responded no. There was no clear indication that i would be automatically enrolled at $25.00 per month if i did not cancel within 3 days. They sent no further notice just billed me. They refuse to refund the money. completely inappropriate.

Desired Settlement: just want the $24.95 back that they charged me on 6/5/13.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. We have cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Thank you for contacting PeopleFinders.com. Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The terms described above were not at presented in a fashion that was clear as to the commitment or obligation. It had to have been extremely small print or footnoted - I would never have agreed to those terms if they were clearly presented. I would also think that some form of notification would have been received at the point they billed me - nothing. Very disceptive business practice! Very dissatisfied.

Business' Final Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized debit withdrawal of money from my bank account in the amount of 24.95. Authorization was given for 1.95 to be withdrawn. I did a one time search on peoplefinders.com for the price of 95cents did not accept the offer for the membership, not at anytime did it say to call and cancel, but two different times it offered the membership and I did not accept and it proceeded to the check out at the price of the one day price of 95 cents. When I checked my bank account I saw that 24.95 had been withdrawn from my account by peoplefinders and I called to find out why when I only chose to do it for the one day and declined any offers for the membership and their response was that I was suppose to call and cancel the membership when I never applied for it. I only applied for one day not any membership and I would like to have my money put back into my account that they stole.

Desired Settlement: The amount that was taken out of my account plus anguish and suffering for the abuse and misuse of my bank account.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. If you do not want the trial, the normal price for the report is 1.95. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. We have cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I chose not to accept the membership and only the 1.95 trial before I entered any of my payment information. That was one of the options to choose the membership or the trial and I my choice was the trial not the membership and I know that they knew my choice of only getting the 3-day trial and not the membership. All of the information that I entered was only for the trial.

Business' Final Response
Our records show that on 6/3/2013 at 10:10AM you chose the 1.95 price for a single report and completed the purchase process. Then, at 10:46AM on 6/3/2013 there was another purchase made through a separate checkout process for $0.95. This enrolled you in the three day trial membership. This membership was never canceled and therefore you were billed $24.95 as stated on every page of the checkout process. This charge will not be refunded per the terms you agreed to.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was charged a total of $49.90 for services I did not request. Was sent a receipt via email for $0.95 for my 3 day pass. Never sent receipt for $24.95 On 5/5/2013, the daughter of a restaurant employee whom we have come to care for dearly died. It was sudden and unexpected. Myself and other patrons wanted to contact her and send flowers. I could not find her information on the internet. We had spoken previously and the phone I used was traded in, and I neglected to keep the phone numbers. Her information was not public on the internet. One search engine I used directed me to Peoplefinders.com. This took place on the evening of 5/5/2013. I chose the least expensive option (I thought) at the time, $1.95 for a 3 day pass. All I needed was one number and address. The charge confirmation gave me some sort of discount and was a net of $0.95. I thought that was the end of it. On June 15 I received my credit card statement and saw the charge of $24.95. I tried calling Peoplefinders.com and could not reach a human being on the phone. I never signed up for this endless subscription (no end date) at a rate of $24.95! And I was never notified of the charges by Peoplefinders.com. In fact they are a rare breed of internet based companies, no emails to me advertising anything, I guess they have come to realize this would alert consumers to the issue. Upon cancelling my membership via the internet, upon clicking on the cancel option I am sent a message that "as a courtesy" I am being credited back the most recent charge of $24.95. Who does that? I imagine it is because they receive a v3ery large volume of complaints and demands for refunds. I think these predatory practices should be against the law. Silently charging consumer's credit cards each month for a service they never asked for. After researching the site for some time on June 15, it is not in bold print anywhere, and not clearly noticed, in fact IT IS IN FADED PRINT, that if you do not contact Peoplefinders back after 3 days they will charge you for the month. Again I think their practices are predatory and by viewing the number of complaints online i can see they have made a lot of money using these tactics, I doubt anyone is KNOWINGLY paying Peoplefinders.com $24.95 per month. I have sent the company several emails, only to get automated responses, no one's name, to say "we have addressed this matter." I have also filed a complaint with the office of the Pennsylvania Attorney General. One last comment, I did receive a receipt for $0.95 via email from Peoplefinders.com. I never received another email after that, never received a receipt for $24.95. This would have alerted me. These practices I am sure are not illegal, but should be. They are in the very least deceptive.

Desired Settlement: $49.90 And the assurance that my "subscription" which I never requested has been cancelled. Assurance too that my credit card information is purged from their database.

Business Response: Business' Initial Response
Our records indicate you have been advised via email several times that the two membership fees of $24.95 were refunded to you as a onetime courtesy. In addition, there will be no further automatic billing. The only charges you are responsible for at this time are $1.95, $0.99, and $0.95. So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) If Peoplefinders.com has the ability to send a receipt for $0.95 for a 3 day search, then why can't they send an email or text each month for $24.95 to NOTIFY consumers that their credit card is being charged? Yesterday I was able to see a total of $49.90 refunded to my credit card. I am satisfied with the refund. I do not understand why now, via Peoplefinders response here, I am being advised that I am being charged $1.95, $0.95 and $0.99 when the only RECEIPT emailed to me was for $0.95. What are these other charges for? Peoplefinders did send me several emails but I was never advised that BOTH fees of $24.95 would be refunded, for a total of $49.90. I was told that one fee would be refunded for $24.95. No one at any time indicated that both fees would be refunded. I think billing someone's credit card without notifying them should be illegal. If this company's billing system can generate a receipt for 95 CENTS then surely it can generate one for $24.95. Each month billing someone's credit card without an alert via email or text, without receipt of any kind, from a company, in my opinion is bad business and deceptive. In conclusion, I want assurance that I will not be billed again by this company directly or through a collection agency on their behalf. I am satisfied with the refund totaling $49.90. I will write to my state representatives about changing the law concerning billing consumers without reminders or alerts for each transaction.

Business' Final Response
The consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. When shopping online, it is the consumer's responsibility to read and understand what they are purchasing. Your account with PeopleFinders.com is closed and there will be no further automatic billing.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

6/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com advertised that you can look up telephone number or people names for $.95 on 6/5/13. On Sunday I checked my account and there was a charge from this company for $24.95. I called the company on 6/9/13 but they were closed for business so I called 6/10/13 and spoke to Jamie ******** she advised me on the company website you will be charge for 1 month this is the reason I was charged $24.95. ***** advised me to check the website in reference to the charge it was included 4 times. Well I checked the website the $24.95 makes an appearance there but that is if you joined the membership. I only was advised by the website I would only be charged $.95 and they refused to refund the $24.95. In order to understand please check there entire website you will not see that they only give you 3 days to cancel they just discuss if you keep the account after 30 days you will be charged this is on the website. Please Help.

Desired Settlement: My complete refund for $24.95 for false advertising.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The problem I have with this business is they say you can cancel within 3 days but when I saw the charge over the weekend I called on saturday or sunday and the business was closed.

Business' Final Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: You have charged my credit card unauthorized that is shown on my bank statements. The amount is $24.95 pm. I demand a full refund. 06/13/12 06/13/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 5858 xxxxxxXXXX XX.95 07/13/12 07/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0962 xxxxxxXXXX XX.95 08/13/12 08/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0382 xxxxxxXXXX XX.95 09/13/12 09/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9154 xxxxxxXXXX XX.95 10/14/12 10/15/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9147 xxxxxxXXXX XX.95 11/14/12 11/15/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0474 xxxxxxXXXX XX.95 12/15/12 12/17/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9746 xxxxxxXXXX XX.95 01/15/13 01/16/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0825 xxxxxxXXXX XX.95 02/15/13 02/16/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9258 xxxxxxXXXX XX.95 03/18/13 03/19/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9011 xxxxxxXXXX XX.95 04/18/13 04/19/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9967 xxxxxxXXXX XX.95 05/19/13 05/20/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA+ 7703 xxxxxxXXXX XX.95

Desired Settlement: A Full Refund for all the months charged.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show you have canceled your membership online on 6/10/2013. There will be no further automatic billing. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Use of Credit Card without authorization.

Desired Settlement: Refund of charge and compensation for my time on this matter $500.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show that you have cancelled the automatic renewal of your membership through your online Account Manager. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company failed top provide the service PeopleFinders failed to provide the service they offered. The reverse phone number's owner's name and address was never provided of many numbers I tried, INCLUDING MY OWN. A number that is not in service appeared as if it had a name. That's impossible. === I need to find the business address of a phone user who took money, didn't provide the service and his invoice has the wrong address. I have two working numbers he answers and need to find his real address. The BBB gave these crooks at PeopleFinders.com an A + !!! These people have been in business for 13 years robbing customers blatantly by promising to give us what they don't have. How is it possible the BBB would give them an A plus? Before we pay they claim to have the name of the owner of the Phone number, but when the search is done, the "name" is the name of the CITY!!! This information is available without the service. So they have no names and no addresses to offer really, only a pretty website harvesting millions of dollars from unsuspecting customers.

Desired Settlement: PeopleFinders failed to provide the service they offered. The reverse phone number's owner's name and address was never provided of many numbers I tried, INCLUDING MY OWN. A number that is not in service appeared as if it had a name. That's impossible. === I need to find the business address of a phone user who took money, didn't provide the service and his invoice has the wrong address. I have two working numbers he answers and need to find his real address. The BBB gave these crooks at PeopleFinders.com an A + !!! These people have been in business for 13 years robbing customers blatantly by promising to give us what they don't have. How is it possible the BBB would give them an A plus? Before we pay they claim to have the name of the owner of the Phone number, but when the search is done, the "name" is the name of the CITY!!! This information is available without the service. So they have no names and no addresses to offer really, only a pretty website harvesting millions of dollars from unsuspecting customers. I paid with a debit card and I am afraid these crooks will try to collect more money from my account. I am canceling the subscription I paid for $3.95 to avoid a charge of 19.95 in 3 days. Today is June 9 2013. I can't believe how low the US is coming to. I BEG YOU LOWER THESE CROOKS RATING. DON'T BE A PARTNER IN THEIR DIRTY BUSINESS. I CHOSE THEM BECAUSE OF YOUR INACCURATE RATING.

Business Response: Business' Initial Response
Hello, Our records show you have already been assisted with this matter. You called us today 6/11/2013 and we have issued a refunded of 3.96 as a courtesy. This amount will be shown on your credit card statement within five business days. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I do accept the response of courtesy refund of the $3.95 charged. Thank you

BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted

6/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I did not contract for a monthly service. Only to find a person. ONE PERSON! I was charged for service that I did not want. I want a refund. One day in May I needed to find an old friend **** ********* I looked on line for him and could not find him. I saw a website "peoplefinders.com" The said on their web site they could find anybody for a small fee. This fee was less that $3.00. So I purchased the $3.00 service. They found my friend for me. Later on 06/03/2013 My Debit Card ending in 5727 was charge $24.95. If this charge was to be charged it was not made clear in the online trans action and I would have not approved it. I have not used the service nor do I ever intend to use this service. I have canceled this automatic account and want a refund of $21.95 for the over billing. I have tried to contact peoplefinders.com to resolve this issue but can not. I can only get the chance to cancel the service.

Desired Settlement: A refund of $21.95

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show on 6/6/2013 we received an email from you asking to have your membership canceled. There will be no further automatic billing. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership you were charged each month. During that time, our customer service was available to take your cancellation at any time. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care CustomerCare@Peoplefinders.com (800) 718-8997

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) It was not clear on your FREE offer that I would be billed monthly. I feel tricked into paying the $24.95 for getting one phone number. Therefore I am requesting a refund less #3.00 for you service. Check your records and you will find I only used your service for one phone number. Furthermore, your offices do not take phone calls that are not automated answers, so there is no one to speak to about this matter. Please forward a refund of $21.95 to my debit card.

Business' Final Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time via phone, email or via the online account manager. Our website requires payment for information and does not state that it is free anywhere on the site.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

6/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They claim I Enrolled in some sort of monthly membership. Did not. Looked up an address on their site and they enrolled me in their membership without my knowledge or any kind of correspondence to that effect. Was not advised nor informed nor confirmed those charges.

Desired Settlement: Refund of charge on ***** credit card dated 3/22/2013 of $24.95 paid by check #**** on 5/7/2013.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request via phone, and as a onetime courtesy, we have granted the refund of $24.95 for one month. We have also cancelled your membership. There will be no further refunds. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been charged by PeopleFinders.com without my permission for several months. I would like a refund. PeopleFinders.com has charged me for more than a year without my permission. They never asked me if I wanted it charged to my account. They went ahead and charged me automatically without my permission. I have read many complaints by a lot of people which surprised me. They charged me in the year of 2012 to now. It was charged to my TD Bank Account number. I do not want to put my account number on this for security reasons. I am not sure about the year 2011 as I cannot find the paperwork. I would like to have PeopleFinders refund my charges that I never ordered. Thank you. If you need more info, please let me know. ***** ******

Desired Settlement: Please have PeopleFinders refund my charges that were unauthorized and have them removed my TD account immediately. Thank you ***** ******

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per our terms of use we do not offer refunds for the product you ordered. We have cancelled the membership for you per this complaint. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I needed to look up a phone number and went to Peoplefinders to find it. The advertised charge for it is .95 cents. I'm now being charged 24.95!! I tried very hard to ensure that all I was purchasing was a one time phone number search. If I somehow chose some membership, the website is INCREDIBLY deceptive, as something for a discount DID pop up, but I made sure not to select it. I did NOT intentionally, nor do I recall choosing ANYTHING that would have given me any type of membership or trial. There is NO way that their sales practice can be seen as anything but deceiving when I intentionally tried to avoid being sucked into memberships or trials, but find both a .95 cent charge and some monthly $24.95 charge coming from my account. Why would I have paid the .95 cents if that kind of search would have been included in the $24.95 monthly charge? I was charged for BOTH, which makes absolutely no sense. The phone number I PAID for with the .95 cents didn't even work: it wasn't valid. I have no complaint there, because it happens--but I had no clue that I was going to be charged for anything else, and I don't believe I selected anything on the site that would have put me into a membership. Shady, shady, shady.

Desired Settlement: I want my $24.95 refunded. I had no intention of purchasing anything other than a phone number. How that charge came to be is beyond me. I tried calling today and have to wait for their time. I cancelled this membership, I THINK," but I was SO disappointed to see this site did this to me. I thought that as long as I made sure to look at what I was clicking, I wouldn't be charged. That's not the case. I see that they keep these charges from others, by suggesting the people click on some discounted service. They're tricking people somehow into clicking on something to get their one time service--and I didn't even see it. I saw NO way that I was accepting anything other than a .95 cent service--which didn't work anyway. I want the refund for that $24.95 that was no where in my scope of understanding when I purchased the .95 phone number.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request via phone on 5/24/2013 and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Have tried email and phone no response query phone number not valid sub for three day trial cannot cancel

Desired Settlement: cancel

Business Response: Business' Initial Response
Hello, We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I have contacted business by phone and e mail. I will have to wait and see if I receive a bill in the next month. Seems they cannot find my account

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint Category: Predatory billing by unauthorized credit card charges. Failure to honor refund. Complaint: Peoplefinders,com will not refund $99.80 in unauthorized monthly charges in Feb - May of 2013 that I requested be refunded. I ordered only the .95 cent inquiry on this website 02/18/13. Subsequently, my credit card shows monthly transactions for $24.95 on 02/22/13, 03/21/13,04/21/13, and for 05/22/13. I called right away when I saw those unauthorized charges on my account. I called Peoplefinders.com for a refund and the recording directed me to their web site to sign in to my "account". This is not satisfactory. I believe this to be a predatory billing practice and aimed at me, it is elder financial abuse - a serious matter in California. If this so-called account of mine is not closed by Peoplefinders.com, and the $99.80 in unauthorized charges refunded to my account in three business days, I will be filing a more serious complaint with the state Attorney General.

Desired Settlement: I want Peoplefinders.com to immediately close this so-called "account" of mine and to credit the full $99.80 in unauthorized charges to my account in three business days. I believe this to be a predatory billing practice and aimed at me, it is elder financial abuse - a serious matter in California. I will be filing a more serious complaint with the state Attorney General if not completely satisfied with the settlement I am seeking.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. ou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Your membership is still active as our records indicate we have received no prior contact from you to cancel via phone, email or via your online account manager. We have now cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) This is not satisfactory. I want to be reimbursed for the $99.80 in charges to my credit card which were made without my knowledge and for which I received no goods or services. I am not aware of any 'account' in my name and feel that I have been entrapped by a sharp business practice and defrauded by Peoplefinders.com of Sacramento, CA. of $99.80. I was totally unaware of any account being created or sequential billing being activated. I have been financially abused by this deceitful company. This site is extremely deceptive, and from the number of complaints, it entraps many unwary consumers.

Business' Final Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. We have not received any contact from this customer but have since closed the account per this complaint. There will be no refunds.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Used service for trail period. Did not sign up for any memberships. In July 2012, I used People Finder on a trial basis 1 or 2 times and that was all. I did not knowingly sign up for any type of membership. On May 15, I was reviewing my bank account and found a recurring charge for 24.99. I called People Finders and spoke with a suprivisor who in formed me that I was actually being charged twice a month for two differant membership types. I told her that I had know knowlege of these memberships. She said she would give me refunds equaling $150 which covered both memberships going back to February - this was ther first time I was made aware I was being charged for two memberships. This company does not send out emails to it's "members" notifying them of each mounths debit. All they do is give you a so called "6 warnings at the time of signing up". So, if you make a mistake and click the wrong button you are out of luck. There is no futher communications from this company to give you a chance to cancel the memberships. They seem to be operating a bit below the "radar".

Desired Settlement: I would like a full refund - and I'm basing this request on the fact that the company does not fully communicate or give the proper notices to give it's members the opportunity to cancel. I know they will talk about the terms - but, with much confusion - the terms does not prevent the wrong button from being clicked.

Business Response: Business' Initial Response
We have reviewed our files and our records show that an order for a search was conducted by the customer. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time via phone, email, or on the website. We did not receive a contact from the customer until ten months after the membership was initiated. In conclusion, the account is closed and we have provided three of refunds as a courtesy. There will be no further automatic billing and the account is closed. There will be no further refunds.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Other then the original sign-up, in 10 months time - I received no further communications from this company. While the web sit may indeed give no less then three warnings - there is no further communications from this company such as e-mail notices when they make an automatic debit from an account. I think this is very wrong. As stated when I spoke to the supervisor, there is suppose to be a communication sent to a member whenever a debit takes place - if, this had been done - it most certainly would have caught my attention and I would have immediately cancelled the service. I think this is a deceptive business practice to make the consumer rely on web site information from 10 months ago!

Business' Final Response
Regardless of reminders sent via email or by phone the signup process was completed on the website requesting confirming the automatic billing. No email or phone call reminders are necessary for an automatic billing requested online by the customer. The membership fee appears on billing statements every month with our contact information next to the charge. There was no contact to cancel the service until ten months after it was initiated. We understand that the customer did not mean to sign up and have therefore issued refunds for seven membership fees as a courtesy. Normally the charges are non-refundable per our terms of use the customer agreed to. There will be no further automatic billing and the account is closed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ad claimed that background records on people that I searched for would be provided for free / links through to a different site misrepresented itself. On 5/13/13 I saw an ad claiming to be called freecriminalsearches.com that only links through to a membership site called peoplefinders.com. I purchased a report from them anyway and agreed to a 3 day trial to their membership (since it claimed to be a free trial). The report was very lacking in what it promised. Ads strongly suggested that the report I would receive would include misdemeanor records but all I got were a list of previous addresses and names of relatives. I am complaining mostly because of the very false and misleading claims on what I'd receive but another serious fault of this company is that the link that available on the first day of the trial to cancel your account is no longer there. The FAQs gives instructions on how to cancel your account but the links are just not there anymore. This company outright lies to its customers, does all kinds of bait and switch schemes and is very fraudulent. I have proof positive that what used to be a simple link to request to cancel your account is no longer there and now I have to call them. I do not want to talk to them. I'm guessing I would get a big runaround, have to listen to more ads or something, or be forced to deal with them selling out my phone number to other companies. Peoplefinders.com is horrible, awful do not do business with them.

Desired Settlement: $1.95 for the initial report that I paid for that failed to provide information that the ad claimed would provide.

Business Response: Business' Initial Response
Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online. We have reviewed your report and found it is populated with twenty two addresses, one phone number, three possible relatives, two AKAs and ****** of the individual searched. As stated in our Terms of Use, we do not offer refunds for the product you ordered. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has charged $49.54 from my account that I did not understand. When I tried to contact the company to resolve the issue, the link was broken and unavailable. In an effort to discontinue charges, I will now have to block my card, and hopefully dispute the charges with my financial institution.Details:On 4/29/2013 I did a search on one person for a promotional charge of $0.95. The purchase seemed clear that it would be a one time charge with no additional contracts involved. I found the person I needed and it was very helpful.Since, I have been charged twice for something I don't understand, and don't want.-First charge: 5/1/13 I was charged $24.95-Second charge: 5/5/13 I was charged $24.99Even if this company did manage to legally squeeze some unwanted contacts into my $0.95 purchase:1- I don't want it2- It was hidden and unclearOn 5/7/2013 I went onto peoplefinder.com's website and selected their "Contact Us" link. I filled out the three required fields including my name, email address, and a copy of my complaint. Once I tried to submit the three fields, it said a field was incomplete. I rechecked the three fields, and tried again, still didn't work. Their "About Us" section provided no further contact information. Product_Or_Service: People Search

Desired Settlement: DesiredSettlementID: Refund I want a refund of $49.54 into my account.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial via phone, email or via your online account manager. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. We have cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response for the following reasons: 1- You. only explained one of the two charges. 2- I feel even the explained charge was hidden and unethical. 3- You have not offered a refund of $49.54. I have researched how you have handled these complaints in the past and you have offered refunds before. Refund the $49.54 and I will accept the offer.

Business' Final Response
Hello, Our records show you affirmatively selected two trial memberships online on 4/27/2013 for two different services. We did not receive a cancelation for either one of these trials and, as stated on the site several times, both would automatically renew. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. As stated in our Terms of Use, we do not offer refunds for the products you ordered. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

5/27/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used the service to find info on an old friend.I was not going to spend any money but they had a link for like $1.25 to find limited info.The only amount I spent was 1.25 on my CC.I had only 5 dollars in my CC account at the time.Aprox 2 weeks later after depositing funds in my account I was hit with 2 charges for 24.95 from peoplefinders.com.I am very carefull when using a CC online and also I uncklick any box that indicates automatic rebiling if i do sign up for a membership.I did not intend to sign up for a membership. This site is extremely deceptive and To me this was an outright theft.I have never had any complaint about any bushiness or service.i do not even send back bad food.This is a total theft!How can peoplefinders.com be a member of the BBB? This theft of $50.00 has put me in a tough spot.I am out of town at this time and can only get online at an internet kiosk.Trying to deal with this rogue website from a pc in ****** is a real challenge and io need all of the money in my account to get back home. It doesn't look like i will be able to get a refund and going to the BBB looks like a waste of time/money.

Desired Settlement: DesiredSettlementID: Refund I would like the $49.90 returned since i did not agree to these charges to my CC.

Business Response: Business' Initial Response
Hello, We have closed your account per your online request on 3/29/2013 and have refunded $24.95 and 24.99 on 3/29/2013. Please allow 2 to 5 business days for this to appear on your statement. We're sorry to see you go, but you may request to have your account reactivated at any time. PeopleFinders is always adding useful new services, so please check back to see what we can do for you. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Refusal to provide service as agreed. I tried to access my account earlier today but I couldn't access the account - *****@yahoo.com I have used this company for many years. My credit card was charged on 04/17/2013 DBT CRD XXXX XX/17/13 XXXXXXXX PF REWARDS XXXXXXXXXX XXX-XXX-XXXX CA Card# **** (24.99) Earlier today I was using my account when suddenly I was locked out of my account for no apparent reason.

Desired Settlement: I have paid for this service on an automatic credit card charge. I use this service every day. This has happened to me twice before and no explanation was given then and none has been given now. As a result of the failure to provide services I have been severely damaged. Customers who are terminated (assuming that is what they did) should be told in an email why their account is being terminated. In the alternative this company ought to provide some sort of credit to those customers improperly terminated or denied service.

Business Response: Business' Initial Response
Hello, We have reviewed your account and found that it is active and functioning normally. Please make sure you log in using the 'Login' tab at the right hand corner to use the membership (an indication of this would be a 'Welcome ' sign at the top right hand corner after you have logged in). If you are not logged in while you are running searches our system can't recognize that you already have a membership. So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Discovered business on internet one year ago to help locate an individual on a one time only basis . They have billed me $24.95 on my creditcard each and every month ever since. On 3/12/13 I demanded (via phone) that they cancel my alleged subscription immediately.( I never intended to sign up for a monthly subscription.) They told me that it was cancelled immediately.Today, I received my Visa statement showing a $24.95 charge for March 12, 2013. I have called the FBI in San Francisco. They told me to call you. PEOPLEFINDERS. Com : XXX-XXX-XXXX.****** ******

Desired Settlement: DesiredSettlementID: Refund Refund for March 12, 2013 charge. (All of the other many charges were my fault for reason of my failure to exercise discipline in reading my charge card statement!!I also suggest that you investigate this fraudulent company for signing people up for SUBSCRIPTIONS when all they wanted was a one time service.

Business Response: Business' Initial Response
At the time of purchase ****** ****** chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. The membership option was affirmatively selected by ****** ****** on 2/3/2012. He had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that he wished to cancel this trial. The 3 day trial has ended; therefore, he was billed $24.95 on the fourth day, and for every month thereafter. Our records show that a call was made to our customer care department on 3/12/2013 by Mr. ******. The charge of $24.95 was processed that morning on 3/12/2013 per the normal monthly renewal scheduled. During the phone call the customer requested to cancel his membership. The membership was cancelled per his request. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a month of service for $14.95 to find someone. The description of the service was unclear that reports would cost extra. I bought two reports despite the additional cost. The information in the searches and reports was not current. I was unable with the information given to locate a current phone number. I called customer service. The refunded all but $0.95 of the monthly service fee, but refused to refund the $1.95x 2 for the reports.

Desired Settlement: DesiredSettlementID: Refund I want a refund for the reports. $1.95 x 2 reports- $3.90.

Business Response: Business' Initial Response
Hello, We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: will not refund 24.95 charge that I requested be refunded. I ordered only the .95 cent inquiry on this website 04/09/13.My bank account had a pending transaction for $24.95 on 04/10/13. I cancelled right away when I saw that charged as a pending transaction on my account.A few days later I saw that the $24.95 payment posted to my account. I called People Finder for a refund and they refused saying I cancelled too late. I want my 24.95 back ASAP ! I am unemployed and can not afford this unauthorized charge.

Desired Settlement: I want a full refund of my 24.95!!!

Business Response: Business' Initial Response
Hello, We were not able to find an account using the information provided. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) This is all PeopleFinders.com gave me for account information. Your Account Login Email: *****@hotmail.com Password: ******** I feel I would be easily found in their data base. It's basic information. I would like them to find my PeopleFinders.com account and credit back my $24.95 please.

Business' Final Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of searches and other services. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Per your online request on 4/15/2013 we have cancelled your membership. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized posting of personal information online Peoplefinder.com has deliberately and intentionally re-posted my personal information on their website after they claimed to have removed it. I have emails as proof from them. They even stated to Truste program requirements they removed it. Now they are refusing to removed telling me I must sign up for a $9.95 service per month or $79.95 service per year. This is basically trying to extort money form me. IN addition they do not remove my information so why pay them? I do not have to pay them they have no right to be posting this information. I was NEVER a customer of their corrupt company and NEVER provided them or gave them permission to get and distribute sell post etc any of my information.

Desired Settlement: Immediate permanent removal and destroying all of my personal information. And to cease this attempt to charge me money to remove my information form their website.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. Mr. ****** would like his information removed from our website. We do not require any purchase to remove a person's information from our website. It is not stated in the complaint if Mr. ****** tried to remove himself from the website online at the Contact US portion on our website. At any time, any person can remove themselves directly on our website. We are not able to find a record for ****** ****** in San Francisco, CA. Please reply with more information to assist us in removing this record. Or direct Mr. ****** to the following link to remove this information http://www.peoplefinders.com/manage/default.aspx Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I REPEAT MULTIPLE TIMES I HAVE OPTED OUT FILLED OUT THEIR FORM JUMPED THORUGH THEIR HOOPS COMPLIED WITH THEIR DEMANDS yet it is still there. I have called and no one helps me As I look today they have now TWO MORE POSTINGS on me!!!! I want my information PERMANENTLY REMOVED NOW.

Business' Final Response
Hello, We would be happy to walk you through our self-service opt out procedure online. Simply call our Customer Care Department. So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care CustomerCare@Peoplefinders.com (800) 718-8997 PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company practices deceptive advertising tactics. Wanted only one-time service, but failed to see very fine print that I had to cancel within 3 days Service is advertised online as free. It is not. There is a charge for one-time information and fine print that attempts to hide the fact that you will be billed monthly for 10 times the one-time fee if you don't cancel a "membership" after three days. At no time did I sign up for a "membership."

Desired Settlement: I wish some kind of settlement because of the deceptive advertising and unethical business practice. I can't believe they have an A rating from a Better Business Bureau. I have found numerous similar complaints on line, including hundreds on the BBB website.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our website requires payment for information and does not state that it is free anywhere on the site.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders has been making unauthorized monthly charges to my bank account. A few months ago Peoplefinders was used to locate someone. The understanding was that this was a one-time charge. Without my knowledge or authorization, Peoplefinders has been making monthly recurring charges to my bank account. When I realized what was happening, and called them, I could not speak with a person (I was put on hold indefinitely no matter what time I called). A recording also provided instructions directing me to a website if I wanted to "cancel my monthly membership renewal" (who renews a membership monthly?). When you go to the website to "cancel your membership" you can't log in because you did not create a password etc. This is an aggressive fraudulent scam that outright steals money and gives the victim no other course of action except to close the bank account! This matter needs to be stopped immediately.

Desired Settlement: Refund of all unauthorized charges.

Business Response: Business' Initial Response
While we were not able to find an account using the information supplied, we believe this is the following situation occurred given the discription from the customer. At the time of purchase the customer had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time by phone, emial or on the site itself using the email and password they created when making the purchase. We did not receive a contact from the customer to cancel. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) While at this point I cannot confirm or deny what the company is saying with regard to "joining" because of the months that have elapsed, I can certainly say that I did not intend to become a member. However, I can speak more definitively with regard to my recent attempt to cancel. I called the company's customer service number several times over a two day period (April 25th and 26th). Each time I waited for over 20 minutes for someone to assist me. No one ever answered the phone. I was reluctantly forced to follow the instructions directing you to a website that would give you an opportunity to "choose" the correct options to cancel your membership. When you go to the website as instructed in order to gain accesss to "cancel your membership", you are required to log in and enter your password ! You cannot do it of course, since you did not knowingly sign up and create an account with a password. When you click on the button for "I forgot my password" you simply don't get an email (I am still waiting to get my email with the "forgotten" password). The bottom line is that you cannot effectively cancel ! Please have them accept this as my request for immediate cancellation. This is a craftily constructed scam that I am sure is stealing thousands of dollars from consumers. You need to stop them.

Business' Final Response
Hello, We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. You may contact us by phone or email. So we may assist you directly with your concern, please email us directly at *****@Peoplefinders.com. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinder.com continuous deduction of funds after service was cancelled. I'm retired military and decided to use PeopleFinders (back in 2010)to find a friend i was stationed with overseas. I open an account with PeopleFinders on a trial basis and decided to close the account shortly after. While reviewing my bank statement in 2010 i notice that they were still debiting my account. I decided to call the 1-800 number and it gave me a guided menu on the cancellation process. I used the information to cancel the account. A month later i realized funds money was still being deducted, so idecided to call the 1-800 number and speak to one of their representative. The person i spoke to was male (don't remember his name because it was it was a long time ago) and i explained to him the billing issue. The male customer service representative went ahead and cancelled the account. Fast foward to current - I receive a call from my bank on May 10,2013, from my bank (**** ***** Credit Union) stating that my account checking account was in the negative. The bank representative told me that the negative amount was due to a bank draft/debit from PeopleFinders.com. The bank representaive then went ahead and gave me the contact information. I called PeopleFinders the same day and spoke to female customer service rep. I explained to her that the account was cancelled back in 2010. She then researched and stated that the account was open last year. I told her that i used the account only 1 time in 2010 to find an old friend of mines. I closed the account with the help of a male customer service rep. The female customer service rep said that "the account was used to find someone by the name of "******" in 2012" I respond to her by saying i don't know that person. She then ask for my card number for verification purposes and i gave it to her. The shocking issue regarding the card and the debiting of charges revolved around the fact that the card "PeopleFinders" have on filed was cancelled a year ago (because my wallet was stolen) and all my old cards were closed out and new ones issued with different account numbers. Yet still they were still deducting money from my account. The female customer service rep even verified that they had the old card number still on file. I realized that the female customer service rep was not meeting my complaint needs, so i decided to ask for a manager or supervisor. She put me in contact with a person who only offered her first name ****** and ID number XXXXX.I ask for her first and last name and she said that "she only give out her first name". I responded back by saying how do i know that this name is real and not a fake name you are giving me and she responded by saying you have my ID number. We went ahead and discuss the issue and she primarily said the samething the first person as the female customer service rep. I began to get fustrated because, i would like to know why is the account still open after i closed it a long time ago and why PeopleFinders are you still debiting a card that no longer exist. The supervisor response (****** ID number XXXXX) was "why didnt i bring the issue to them a long time ago"?? I responded to her by saying if i knew the issue still existed i would have. She then proceeded to ask me how can we resolve this issue. I told her i would like to get a refund of the money debited. She then stated that they will refund me 4 months which equates to $100. I told her that is not fair because based on PeopleFinders records they debited 12 months. My question to her was..how can PeopleFinders debit 12 months and only refund 4 months for an account i was told was closed? In closing I would like the Better Business Bureau to bring some resolution to this issue.

Desired Settlement: I am seeking the remaining 8 months of deductions that PeopleFinders took out of my account for a service i cancelled a long time ago.

Business Response: Business' Initial Response
We automatically log any phone calls to our Customer Care Department. The customer had no contact with company until 5/10/2013 when he requested to discontinue the membership. Please provide the name or ID number of the representative you spoke with prior to 5/10/2013. There was no cancelation made online at any time. Per our Terms of Use posted it was the customer's responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy have already issued four refunds of $24.95 to the customer on 5/10/2013. No other refunds will be issued. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) First of all, there wouldn't be a confirmation email because the male representative i originally spoke to did not cancel the account. So why in the **** would there be a cancellation email????...The fact that PeopleFinders was still deducting money out of my account is a clear indication of this...Second, when i spoke to the female customer service rep on May 10, 2013 and ask her to go back to 2010/2011, (the approximate time frame of the original cancellation)...her response was that PeopleFinders records does not go back that far. Third, i don't remember the representative name because i thought the issue was resolve at that time. Am i suppose to remember the name of someone i spoke to (for less than 10 minutes) over a year and half ago on the phone???? better yet! Does the staff at PeopleFinders remember the god dam names of everybody they spoke to over the phone. I think not! so why the **** u expect me to remember his name???? Apparently your company portrayed a lack of professionalism..The male representative did not do what he suppose to do...I regret even using your services because this is turning into a fraudulent nightmare. At this point i am going to contact my lawyer and my congressman regarding this issue.

Business' Final Response
We automatically log all calls, emails and online account manager activity for cancelation. We do not show any contact with our company prior to your phone call on 5/10/2013. Please provide the confirmation email or the name of the representative you spoke with when you canceled prior to this date.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com is a scam. What info they do have, which is very little, is often incorrect from my experience. (My own information was not correct.) I contacted them with my complaint initially via email, and was refunded the smallest amount that I had paid (I paid for 3 different searches hoping to find the information that I needed). When I called to complain, they transferred me supposedly to a supervisor's voice mail, but the phone rang and rang, and the supervisor never picked up nor did the voice mail start. When I called back and spoke to the supervisor, I was treated rudely and told that they don't guarantee that their information is correct at all, and that I was lucky to have received any refund at all. I was also told that they will only do one refund (after being told that they didn't do refunds at all so they were lying about one or the other), and said that since I was already refunded once (the lower of the 3 amounts that I paid), I was not entitled to any more refunds. Save your money. PeopleFinders is a scam, and has horrible customer service. The info they found was info that I could have found on my own. Do not believe their adds. Product_Or_Service: Background Searches

Desired Settlement: DesiredSettlementID: Refund I would like a full refund of the rest of the money I spent which is $65.90 because I was only refunded $24.95 which was for one search. I paid $40.95 for the 1st search and $24.95 for the other two before I realized that this website is a scam, and doesn't provide any correct information. For instance, I know the folks that I searched own land, but even that didn't come up. I know that I have a previous charge on my record that was not on there, but shows up when I apply for a job.

Business Response: Business' Initial Response
Hello, We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Again, no I do not accept this resolution. I want a full refund and nothing less. The free preliminary search indicated that there was information available about the persons searched which is why I paid for the search. There was actually nothing in the search that PeopleFinders would have had to pay to access. The parties that were searched have a land line phone so their address and phone number are available for free. That is all that was in the report. As one of the parties goes by a nickname, I tried searching both names in hopes of finding something, but again the preliminary free part of the search indicated that there were records that I could see if I paid. There was actually nothing in the records once I paid them their fee. Again, even the information on myself, once I paid to see it was not accurate and was nothing I can't find myself doing a google search for free of my name. So they lie in the preliminary search to get you to pay for the full one. I believe that I am owed a full refund because of this.

Business' Final Response
As stated in our previous response, PeopleFinders pays for access to this data you have generated, so the charge is for us to conduct a search on your behalf, not to return a specific result. Our Terms of Use state, which you agreed to upon making a purchase with us, that all charges are final. There will be no further refunds. We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few months ago, I purchased a phone record lookup for $1.95 from peoplefinder.com. In very fine print they have it set up as a trial where they will attempt to automatically charge your credit card $24.95 at the end of the trial I only wanted the one time service so I cancelled the trial immediately after placing my purchase for $1.95. Peoplefinder.com charged me any way. I didn't realize they were charging my credit card until 4 months later. They charged it 4 times in the amount of $24.95. I asked peoplefinder.com repeatedly to refund these charges as I didn't authorize them. They were only willing to refund $24.95 of the $99.80 they stole. That is insane. They can steal my hard earned money and simply say sorry, you can have a small amount of what we stole back, be happy with that. They gave me absolutely nothing in return for the money they took, it is pure profit for them, and they are so greedy, that when someone calls them out on their scam they refuse to refund the money they stole. I have a newborn son who has been in the NICU for over a month now and my wife and I have been in the hospital everyday with him. We have enough bills as it is, and for a company to just help themselves and steal our hard earned money without repercussion is grossly wrong. It is clear that this company is scamming people. You can find hundreds of complaints regarding the exact same issue with this company's billing practices. It is amazing that I have to file complaints with the BBB, CA Attorney General's Office, and the AZ Attorney General's office, and have to waste time asking my lawyer to help me file paper work for a lawsuit just to get a refund for money that was stolen by a slime ball company.

Desired Settlement: I want a refund for the money that was stolen from my family.

Business Response: Business' Initial Response
Hello, At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we have granted the refund of $24.95 for one month. Our hours of operation are: Monday-Friday-7:00AM-6:00PM (PST) Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST) Thank you for contacting PeopleFinders.com. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) That is poor justification for taking my money without my knowledge as I used your services exactly ZERO times the entire time you were charging my credit card. I didn't use any system resources and cost your company exactly $0 in expenses. The only system resources I used were the few table rows in your applications database that stored my contact information and credit card information so you can automatically process my credit card without me knowing it. You guys act as if you clearly placed information that you were going to bill me these charges in big bold letters on your site. The fact of the matter is that you make it hard to see these terms and that is why you receive hundreds of these complaints all over the web. I donate to charities such as March of Dimes and St. Judes, not to the wallets of people like ****** ******. After contacting several other individuals that were ripped off by your company in the same manner, my attorney has helped me find compliance issues with current FTC regulations with your companies slime ball billing practices. He has advised me to focus my complaints with the FTC and Attorney Generals offices for the various states you operate in. I will do everything I can to share this information with as many of the customers you have ripped off as possible. You should be receiving my complaint from the CA Attorney General's office, Arizona Attorney General's Office, as well as the FTC. It wouldn't surprise me if you received several more from those agencies.

Business' Final Response
Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. The rest of this complaint does not pertain to Peoplefinders.com

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: trial service for 24.99, was told I had 7 days to use and get refund. I asked for my refund withing two hours of order.They took $80.89.no refund They say I ordered something else during that period, I didn't the information provides was from 10 years ago. I emailed them several times, they refuse to refund my money. They argued that I ordered something else. I did not order anything else. They refunded $39.95, not even the cost of what I ordered! Refuse to refund the $40.94, I did not order anything else. What I ordered to begin with was supposed to include all that I was looking to find. Like I said info was at least ten years old.

Desired Settlement: I would like a refund of all money they have taken from my account.

Business Response: Business' Initial Response
Hello, The charge you are referring to for $24.99 was for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. It is an advertisement after the purchase process for a seperate product. You have cancelled this trial and therefore you have not and will not be charged the membership fee of $24.95. Nowhere on the advertisement does it state that you will recieve refunds on purchases. The PeopleFinders Rewards advertisement is irrelevant to your original purchase of $40.94 and $39.95. Our records show you have been refunded the charge of $39.95 because a duplicate background check was selected by you when going through another seperate checkout process. As stated in our Terms of Use, we do not offer refunds for the product you ordered. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance with your Peoplefinders account, please call our Customer Care Team. Our hours of operation are: Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Thank you for contacting PeopleFinders.com. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I only ordered the one that was $24.99, It stated on the page I ordered from that I would get a money back guarantee, I used this and got information as I said from years ago, was not accurate. I then cancelled the same night I ordered. I checked my bank and saw I was charged for Three separate things. I again will state that I only ordered the product that was $24.99! With a money back guarantee. Once you had my credit card information, you charged me for whatever you wanted. What you offer is not accurate in the first place, I cancelled within the time frame I was told I had too. I want all the money you debited from my account without permission refunded. I see from all the other complaints this is not going to happen. It's nothing new for your company to rip people off. I want my money back!!!

Business' Final Response
When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We do not guarantee the results because it is based on public record data.Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

5/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I read their advertised list of things they would supply with an online background check. When I received the actual file, it had nothing of any value transaction date 04/17/2013. Rec'd file same date.Transaction description from American Express XXXXXXXXXX XXX-XXX-XXXX CA. Payment amount was 39.95. Paid for an online background check through American Express card. They did not deliver what they said they would when they were enticing me to pay $39.95 for an online background check. it was mostly pages and pages of other people's addresses who lived near the person I wanted information on. And when I tried to print it I was unable to get it to work, so I have nothing for my money. I sent them an email immediately and they answered the next day and said NO REFUNDS. They offered me another background check, and I told them the first one was useless, what would I want with 2 useless items. They did not respond so I told them I would lodge a complaint with their local BBB.

Desired Settlement: A refund of my $39.95. I will never get back the precious minutes of life on earth that I have wasted with this transaction.

Business Response: Business' Initial Response
As stated in our Terms of Use, which you agreed to when making a purchase on the site, we do not offer refunds for the product you ordered. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinders to find a telephone number charging $0.95 to my credit card. I unknowingly signed up for $24.95/mo thereon until the card expired I was searching for a telephone number of an old friend and paid $0.95 to www.peoplefinders.com to provide the number. Apparently in the fine print I signed a contract which required me to cancel within three days before being charged $24.95/mo for continuing telephone search services. I never noticed the charge on my credit card until filing my taxes on 03/16/2013. The monthly charge to my credit card ended when the card hit the expiration date. My card was renewed however, Peoplefinders never contacted me to continue the service. When I called, one of the options is to end monthly charges to credit cards. Obviously this same surprise monthly charge affects many people. I spoke to a representative who obviously has refused to refund charges to many people. The supervisor I spoke to said we were talking in circles and hung up on me. This is a scam. Due to the electronic contract I and other people sign, its probably a legal scam. I asked who to contact in California to complain and they said they had no idea but go ahead and try. I paid $0.95 on 01/08/2012 and then unknowingly paid $24.95 on 01/12/2012, and then $24.95/mo until 06/12/2012. Peoplefinders.com took $149.70 from my credit card without my knowledge for which I got no service. This is nothing but a scam, albeit possibly a technically legal scam, run by a company with a BBB rating of A+. When you Google "Peoplefinders + scam" you will find there are many other victims of this internet crime. As far as I am concerned, this is purely unlawful theft of my hard earned money. This "company" should be shut down and the beneficiary of all stolen money should be incarcerated. It is a shame they have an A+ rating from the BBB

Desired Settlement: Refund of $149.70.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 01/08/2012 and purchased a $.95 report and signed up for a membership for $24.95 a month with a three day trial before it was billed .The customer was billed through 06/11/12 and had no contact with our company until 03/16/013. Mr. ****** was sent monthly emails when the membership renewed and the customer's bank statement each month showed these charges. We have already answered an Attorney General request and received charge backs from the customer's bank. Per our Terms of Use posted it was the customer's responsibility to cancel the membership online or by calling our Customer Care phone number. We ****** not issue refunds. Please let us know whether ****** may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
I see I did not respond within 10 days and the complaint is closed. If necessary I will open a new complaint as I am not at all satisfied. Peoplefinder's response indicted they sent monthly emails to me notifying me of the continued membership. This is not at all true. Had they done this, there would have been no continuing charges. They charged my credit card for 6 months without email notice until it expired and then never tried to contact me for renewal. They just stopped billing at that point. Look at the internet and see how many people have been scammed by this company. BBB gives them an A+. Bottom line, they did not email me as they stated. I am not at all satisfied. If I don't hear back, I will submit a new claim. I will keep going with this to try to prevent this from happening to so many people. The credit card company I used is aware of this company's practices and was sympathetic as they too have had many complaints, but they have checked them out and cannot stop them as they are technically legally getting people to sign contracts. I'm sorry, this is a scam and I was conned out of $149.70.

Business' Final Response
Thank you for the opportunity to resolve William Futrell's concerns regarding his subscription to peoplefinders.com. We have reviewed our files and our records show that an order for a search was conducted by Mr. Futrell on 1/8/2012. At that time William Futrell had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by Mr. Futrell on 1/8/2012. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of his membership William Futrell was charged each month. During that time, our customer service was available to take his cancelation at any time. Mr. Futrell did not request a cancelation. Rather, the membership was unable to renew after 6/11/2012 because the credit card on file had expired. It appears from his complaint that Mr. Futrell did not review his credit card billing statement sufficiently to realize that he was not using our services. He failed to contact us to request a refund until 3/16/2013 through a phone call to a representative, nine months after the charges had occurred. For this reason we were unable to process any courtesy refunds. In conclusion Mr Futrell has not received a courtesy refund for the months of service because of (1) the terms of use he agreed to when making the purchase, and (2) the amount of time that had passed between the termination of his membership and the time he contacted our company.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid for 2 phone numbers. One number was for the wrong person. The second number was not a working number. This is a complaint based on principle. I asked to receive 2 phone numbers on 4/18/2013 and 4/22/2013. Both phone numbers that I received were incorrect. One phone number was for somebody who didn't even know the person I was trying to contact. And, the second phone number was a non working phone number. I ended up getting the CORRECT phone numbers from Directory Assistance. Although only a small amount of money is involved, I think I should receive a refund since Directory Assistance had the correct phone numbers and PeopleFinders did not.

Desired Settlement: A refund of $3.90 and I think the business should be required to ensure that they provide correct information for the searches IF they are going to charge the customer for the information.

Business Response: Business' Initial Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I have already responded to their response to my original complaint. This is the exact same response they gave the first time. Nothing has changed and my complaint remains unresolved. The company did not provide the information that I paid for. They provided a non working phone number and a phone number for the wrong person (not even the same name). I should be refunded.

Business' Final Response
Hello, We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

5/3/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Their advertisement says unlimited people search. Get phone numbers and addresses instantly. All for 14.95, but its and additional $4.95. false adver. As I stated above the advertisement says that for 14.95 you can instantly access addresses and phone numbers. But what they fail to tell you is each inquiry costs $4.95 and then when you decide to cancel they won't allow it. They have an 800 number that states they are open From 7am till whatever all week. They do not answer any time of day and you cannot contact them by email either. I closed the account but I dont trust them. They are a rip off and I want my money back. I just opened the account today on 4/9/2013 and already cancel it. Have not used it and I want my money refunded. This company is a joke.

Desired Settlement: I simply want my money refunded now/.

Business Response: Business' Initial Response
We were not able to find an account using only the name of the customer. We would need the email address used to create the account at PeopleFinders.com.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) my email address is *****@gmail.com. they have sent me emails so I dont understand how they dont have that information. My name is ****** ******.

Business' Final Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 04/09 and purchased a People Search Membership for $14.95. This membership does not include Reverse Phone Searches which are $4.95 each. We apologize that the customer was not satisfied with the membership. As a courtesy we have refunded the $2.94 charge. Please let us know whether will may assist you further. PeopleFinders Customer Care Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They got my credit card number from a one time use and then made it into an account and have been automatically billing without my permission.

Desired Settlement: 1. Refund for last 6 months. 2. Cease the automaic billing

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 02/15/12 and purchased a $.95 report and signed up for a Membership for $24.95 a month with a three day trial before it was billed along with Rewards Membership for $24.99 a month. Three times during the purchase process the customer was told online that they are purchasing a report with membership trials and had the chance to cancel the purchase before it was completed. The customer was sent monthly emails when the memberships renewed and the customer's statement that showed these charges each month. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. The customer canceled the membership online on 04/16/2012. As a courtesy have issued three refunds of $24.95 and three refunds for $24.99. No other refunds will be issued. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled this trial my self within 20min of a purchase of .95, months later, 250 charged to my bank card! on feb. 10, 2012, I did a one time search for someone, of course the information provided from this search failed to be accurate, I was however able to google white pages and get it free. I immediately cancelled this service, on line, thru the website, and assumed that was the end of that. My husband mentions two days ago that while on line with banking, he noticed a charge for 24.95. I knew I had not been to this site, and I had used it one time, and immediately cancelled, we started looking over past few months, they had been withdrawing money from my acct. for 12 months! I called, and they refused to refund more than 4 months, and owe me $250, but refuse to refund, even though it is obvious that I haven't used their service. After I cancelled for the second time, I went online, and they still have my bank information. The supervisor insists that I never cancelled, although I am positive I did because I knew of their switch and bait scam, and that is why I cancelled within 20 min of signing up for the 3 day trial. They have lied, stolen money from my bank account and continue to have my account information, I am concerned about what other withdrawls they may have made to my bank, possibly a new dress and shoes for "*****", the supervisor? or have I made a couple of car payments for someone that I am not aware of? These people are criminals, and should be prosecuted! They can say whatever they want, as "you did not cancel, " when I knew I did, and ***** said I should have checked my bank statement before now. NO! I shouldn't have to be going thru my bank records looking for unauthorized withdrawals, it is illegal to steal from a bank account, Im very shocked that BBB states that the complaints have been resolved, when they are not, stating "as a courtesy, we will refund two, three, months etc. is not resolving the issue, stealing money from hundreds of people and to top it off, they are not offering any service, nor are they trying to offer any service, it is a website that only intentions are "bait and switch" so they can get someones credit card, and begin withdrawals, the only information available is what any person can get thru google, and is public record, I am interested to know if anyone has ever found any information done as a background check of a person and found an arrest, income, etc. as they state on their website. I think the owner of this site should be arrested immediately and charged with embezzlement, and stealing.

Desired Settlement: I am seeking a refund in the amount of $224. it was not authorized, and they know it was not.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 02/10/2012 and purchased a $.95 report and signed up for a membership for $24.95 a month with a three day trial before it was billed. Three times during the purchase process the customer is told online that they are purchasing a report with a membership trial and had the chance to cancel the purchase before it was completed. We do not feel this process is deceptive because the customer is made aware of what is being purchased many times. The customer had no contact with company until 03/28/13 when we stopped the membership. There was no cancelation made online at any time. The customer was sent monthly emails when the membership renewed and the customer's statement that showed these charges each month. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy have already issued four refunds of $24.95 to the customer on 03/28/13. No other refunds will be issued. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) i never received a cancellation email, nor did i receive a "sign up ". confirmation either! i cancelled on line. same day . i received an email for $1.95 charge , never received the ones where you were charging me monthly! if better buisness bureau would investigate , im pretty sure you have never sent an email to anyone you have charged monthy! this company is nothing more than collecting bank and credit card numbers , to make fradulent charges. you stated in your rebuttal, "we monitor all acrivity", so if is true, you can see that i have never visited your site after the one time, $1.95 search! you are wanting the cancellation confirmation, why would you send those but never the confirmation of the monthly charges? your scam would be useless then!

Business' Final Response
We track all online account activity. Please provide the cancelation email confirmation or who you spoke with in our Customer Care department to cancel your membership. If this is not provided we show no record of a cancelation and no other refunds will be issued.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer service did not answer phone during office hours. just got a message saying no one was available. I paid for a search for my father on 4/19/2013. I found his name with the city and state that I was born in. I clicked on the link but when I got my report his name link was not part of it. Under the report was a link for his email however. I clicked on it and had to pay for his email address. I did but never got it. When I went to my emailed report I was prompted to pay once more. I tried to call customer support for help but the number they have has nothing but a recording that tells you there is no one available. I am unable to get ahold of anyone with the company, nor have I gotten the reports that I paid for.

Desired Settlement: I closed my account and I want my money back as well as the report that I was supposed to get but never did (The full report). I paid $1.95 for a 24 hour email search membership and $2.94 for a people search report and email my report. I expect not to get charged for anything else as I canceled on the same day and did not sign up for anything else.

Business Response: Business' Initial Response
Hello, We recieved an email from the customer today 4/22/2013, we re-generated and emailed the report to the email we have on file. In addition, per the customer's email request, we have issued a refund for $1.95 because the email membership service was not utilized. This amount will be shown on your credit card statement within five business days. The only charge on the account is $2.94 for the report itself. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I would have no problem accepting the charges, if I would have gotten what I was paying for or would have been able to contact someone for help. The company contact number was useless even though I was calling during business hours. The information that was sent to me had nothing relevant on it. I would have rather had an email address or phone number in order to contact the person that was being searched. I saw nothing anywhere that said I agree to all sales being final or that there are no refunds. The fact that they would rather hold on to $2.94 rather than resolve this issue, shows poor business ethics. I will not be happy until I get the money back that I paid, when I was given the wrong information, and was unable to reach anyone for assistance on the matter when it happened. after reading other complaints towards the company, I see no reason why this has to continue any longer than it already has.

Business' Final Response
Our records show that on 4/22/2013 per your phone request we re ran and emaied the report to the email on file. Per our terms of use you agreed when making a purchase on the site all charges are final and no refunds will be issued.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Membership program terms were unclear. Cancelled membership, cancellation not honored. $350 in charges for $1 of value. I signed up for peoplefinders.com to obtain one phone number. To take advantage of the $.95 offer, I had to sign up for a trial. I signed up for the trial, got the phone number, and immediately cancelled. But apparently, I cancelled the wrong service - there were two services that I signed up for. I was unaware of this and have incurred $350 of charges. The staff was rude, patronizing, and judgmental.

Desired Settlement: I would like to receive all of the money back that I paid, except for the $.95 which they are entitled to.

Business Response: Business' Initial Response
We have reviewed our files and our records show that an order for a search was conducted by the customer. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time. We did not receive a contact from the customer until sixteen months after the membership was initiated. In conclusion, the account is closed and we have provided seven months of refunds.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Did not receive the product that I paid for and when I contacted customer service to request that I receive the correct product, they told me "no." On April 2nd, 2013 I requested a criminal background check and paid $40.00 for the premium service. The information I got back was the information for the $20.00 service which I was able to find in the public domain. When I requested help through their helpline, describing my problem, the only response I got was a one word answer on a big orange screen saying "no." I have taken a screenshot of the website with my request, and the received response for verification purposes.

Desired Settlement: I want either the product I paid for, or, a full refund. After either of those options has been fulfilled, I want my account closed.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 04/02 and purchased a Background report for $39.95. This report has been available online at the My Reports portion at our website since the time of purchase. We have no records of the customer calling, emailing for any assistance or to ask for a refund. Please have the customer call our number below or log on to his account to view his report. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This complaint concerns Peoplefinders' failure to notify me of extended charges for services. This resulted in unknown charges since July 2012. In July 2012, I entered the site Peoplefinders.com to begin a search. The cost was 0.95 for the search. Unknown to me, this was a limited time offer which was not fully transparent at the website. The company claims that it was an offer for a limited time of 3 days. However, this was not to my knowledge. After the claimed 3-day trial, Peoplefinders began charging a monthly fee for Peoplefinders.com in the amount of $24.95 plus an additional fee of $24.99 for PF Rewards without notifying me of the charges. These charges were never acknowledged to me by the company. I discovered the charges when I reviewed my checking account on March 8, 2013. From July 2012 to March 2013 Peoplefinders never sent any acknowledgment of membership enrollment or payment received so there was no alert for me to remedy the situation before then since I was not made aware of the charges. At this time, I am requesting a refund of all monthly charges from July 2012 to February 2013, totaling $399.52. Once making the one-time request, I have never used the services because I was never made aware that they were in effect.

Desired Settlement: I am seeking a cash settlement of $399.52 as reimbursement for a service I did not sign up for at the website. The company is negligent in not notifying "customers" that they are being charged for services and the specific amounts. Regardless of their claims, this is a type of fraud. Had I been made aware of the payments and membership status which I did not elect, I would have cancelled immediately.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 07/0/12 and purchased a $.95 report and signed up for a membership for $24.95 a month and a rewards program for $24.99 a month. The customer had no contact with our company until 03/08/13 then we stopped the membership. The customer has sent monthly emails when the membership renewed and the customer's statement each month that showed these charges. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy we will issue refunds for three months' worth of charges, three charges for $24.99 and three charges for $24.95. No other refunds will be issued. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
I returned to the email messages as cited in my response and found six individual messages making the statement of reimbursement for each of the amounts. However, the total amount is $149.82. This leaves a remaining amount of $249.70. Peoplefinders' offer does not include the total amount of $399.52. Unfortunately, they have misrepresented the truth regarding any communications with me over the eight-month period while collecting double monthly charges. To me, this is equivalent to stealing from customers. I hope that a better monetary reimbursement can be obtained to settle the matter.

Business' Final Response
Re: Complaint #XXXXXXX We have received your rebuttal regarding ****** ******. The customer was well informed of the membership through email alerts and through her monthly statement. As we stated previously no further refunds will be issued Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinder web site on a pay for for use basis. Peoplefinder starter billing my credit card monthly without my explicit permission. (Mastercard 03/25/2013 PEOPLEFINDERS.COM XXX-XXX-XXXX CA Other Services$24.95).800 number provided no menu option to talk to a live person. All the earmarks of intentional fraud appear to be present. Product_Or_Service: none

Desired Settlement: DesiredSettlementID: Refund return charges to credit card

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request via phone on 4/14/2013 and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership.

Consumer's Final Response
Peoplefinders rescinded the credit charge. However, their explanation of how the debt occurred omits the deceptive nature of their web page solicitation. Here is the nature of the deception: he detail of the offer that includes a monthly charge sits on the screen below the "accept" button for a single purchase. The result is that unless the customer scrolls down the screen, he/she does not know that by making a single purchase, a monthly subscription is being entered. The number of complaints bears this out. Thank you.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company did not provide accurate information that was paid for. I bought information that was supposed to have both email and phone contact information about a person and the phone number provided was false and there was no email address.

Desired Settlement: I want a full refund of $2.94.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 04/17/13and purchased a $2.94 people search report. Per our Terms of Use we do not guarantee the desired result. As a courtesy we have refunded the $2.94 charge. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/23/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Web screen displayed is not informative causing multiple charges for one account. After reviewing their answer concerning opening more than one account their representative would not listen to a reasonable solution to their crafty method of double billing on the search.

Desired Settlement: I had agreed to pay the one account for 30 days. Because of the way the search scree was presented a mere key stroke caused additional charges to occur.I had discussed the matter that additional information would improve customer relationships due to lack of understanding how their system was set up. Dialog was immediately stopped as the only concern was the bill must be paid even though no additional service was provided. ie. Background info not provided.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 03/08/13 and purchased $14.95 People Search Membership and signed up for a Rewards Membership for $24.99 at the same time. No other product was purchased. We do not feel this process is deceptive because the customer is made aware of what is being purchased online during the purchase. As a courtesy we have refunded the $24.99 charge. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a report from their website for a one time charge. Unknown to me, they setup a monthly recurring membership charge on my VISA. Their website advertised a report could be purchased for $0.40. I purchased the report and was charged the $0.40. Three days later, a charge of $18.95 was charged to my credit card, as a recurring monthly membership charge. I called their customer service to get the $18.95 charge reversed and to cancel any future charges. The agent informed me that the $0.40 was actually a trial period charge and not a charge for the report. He offered to "kindly" only charge me $1.95 for the trial membership, refunding the difference ($18.95 - $1.95). This is just a pure scam! I bought their report for $0.40, but they scam to get another $1.50. If I had not happened to notice the $18.95 charge right away (1 day after it posted), who knows what their additional charge would have been. BOTTOM LINE -- Save yourself the hassle, do NOT deal with this company at all!

Desired Settlement: They should have cancelled the "membership" they snuck in and refunded the full $18.95. The report I purchased was only $0.40, and that is all I should have been charged.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 03/27/13 and made a purchase of a criminal background report. These reports are normally $17.95. On the purchase checkout page online there are two options, purchased the report for the normal price of $17.95 or pay $.40 if you sign up for a trial membership of $18.95 that will not be billed if the customer cancels the membership within three days. If the customer goes back to the website he will be able to see the pricing structure mentioned. A refund has already been issued for $17.40. We have issued a refund for $1.55 the remainder of the $18.95 membership fee. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We signed up for a one-time People Finder service and, instead, are being charged $24.95 each month for some hidden subscription service we never agreed to. When we called PF to dispute, a surly customer "care" manager got on the phone and told me "Yes, you ARE going to pay for this service." "You are not part of the top 4 Fortune 500 companies in America so you don't know what you're talking about." Extremely condescending, ******** ****** should get another job--away from customer service!

Desired Settlement: I would like a full refund of $75 from this bogus People-Finder subscription!

Business Response: Business' Initial Response
We were not able to find an account using only the name of the customer. We would need the email address used to create the account at PeopleFinders.com.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Their response is a lie. American Express DID NOT SIDE WITH THEM. They have opened a dispute for the charges.

Business' Final Response
Re: Complaint # XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 01/23/13 and purchased a $.095 report with a People Search Membership for $24.95 that was billed for two months only. This membership includes Unlimited People Searches only per the description given at the time of purchase. The customer called in with American Express on 04/05/13 and spoke our manager ******. American Express sided with us and agreed that the customer was not to be refunded for any charges. We apologize that the customer has a bad experience through our company. We will not be issuing refunds Please let us know whether will may assist you further. PeopleFinders Customer Care Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to cancel auto-renew In February 2013,I used the stop auto renew option through my account settings. I did not want to close my account altogether. I just wanted to stop the auto renew. I was charged again in March as well as April. I called in this time to make sure it was stopped.The girl who answered the phone just cancelled my account without addressing the issue of the cancellation of the auto renew. I was refunded for April and received notification of that refund. I emailed back and asked about refund for the past two months I was charged after I cancelled auto renew. Furthermore when using their service I was still charged for each report on top of the monthly billing of $24.99. I went to log into my account to get proof of the transactions but they had cancelled my account all-together when I just wanted the auto renew stopped.

Desired Settlement: I am seeking compensation for the two months I was charged after stopping auto-renew through my account settings.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we have granted two refunds of $24.95 each for two months. Please allow 2-5 business days for the refund to process back into your credit or debit card.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want a refund for the completely OUT OF DATE search they charged me $39.95 for. starting on 3/1/13 I was attempting to obtain current contact information on my ex-husband in order to have papers mailed directly to him that I needed in order to close a joint account. Peoplefinders in the past had provided detailed information that was accurate so I went back to them seeking this information. What I received in return for the so called background history was is NO way accurate and did not list any current address or contact information and not even his current wife's name. I sent the following email to their customer service and received NO response whatsoever from them. I sent the following email on 3/9/13 to them and received NO response whatsoever. I want a refund for the completely OUT OF DATE search you charged me $39.95 for. I paid $0.95 for a search through people smart and they had ALL of his CURRENT contact information. NONE of which you had in your so called background check you charged me for. If you want to keep the $1.95 fee for the out of date information you provided me with then so be it... but I will expect the remaining balance of my charge refunded to me ASAP to my same credit card. ****** ******

Desired Settlement: I want a refund for the completely OUT OF DATE search they charged me $39.95 for refunded to me ASAP to my same credit card. ****** ******

Business Response: Business' Initial Response
We were not able to find an account using only the name of the customer. We would need the email address used to create the account at PeopleFinders.com.

Business' Final Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 03/01/13 and purchased a background report. Unfortunately, we were not aware the customer was unsatisfied with the background report , we would have rerun a background report with no additional charge or offered a refund. As a courtesy we have issued a refund for $39.95. Please allow 2-5 business days for this refund to be processed. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The contract was a one time charge of 1.95. I was charged that in addition to 24.95 later. 24.95 was a different contract I did not choose. March 18, 2013 was charged 1.95 that was a one time fee for an address and phone number. Not a reacurring monthly membership. If so I would have been entitled to more information on that person I looked up then I had received. I received the address and phone number. That was all I needed and what I agreed to. The 24.95 was a different package and I even had double-checked to make sure I was not signing up for anything.March 20, 2013 they are charging me 24.95 for a membership I never agreed to. Oh, I want my money back from these scammers.

Desired Settlement: $24.95 and I am requesting, hoping, and praying for you guys to get them shut down because I would not even have realized it if I was not about to pay my phone bill. I found other complaints from people for the same crime.It's not over 24.95, but sheer principle.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 03/16/12 and purchased a $1.95 report and signed up for a membership for $24.95 a month with a three day trial before it was billed on 03/20/12. The customer made no attempt to contact us to cancel the membership before it was billed or to ask for a refund. As a courtesy we have issued a refund for $24.95 Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 1 single search for a local address led to 12 months of $24.95 per month charges on my credit card. I forgot to cancel. I find it hard to believe that their website is the same now as it was in March 2012. I am cautious about signing up for "free trials" which they CLAIM I did. Their site now says I had 3 days to cancel the membership and if not, I would incur ongoing monthly charges. For one lousy address, I have ended up paying over $300. I only yesterday noted on my AMEX card statement the ongoing charges. I had NO IDEA who they were. They have refunded 6 months of charges. I requested all of the charges be refunded. I don't know if they really provide any service at all, or if they just hope many people will not remember to cancel and they therefore siphon off cash.

Desired Settlement: They have refunded 6 x $24.95. I would like an additional $149.70 refunded. I would like BBB to evaluate whether this is truly a legitimate, service-providing business, or simply a predatory on-line scheme to sign up gullible souls who forget to cancel the "free" membership and end up paying forever the automatic monthly renewal fees.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******, The customer came to our website on 03/13/2012 and purchased a $.95 report and signed up for a membership for $24.95 a month with a three day trial before it was billed. Three times during the purchase process the customer is told online that they are purchasing a report with a membership trial and had the chance to cancel the purchase before it was completed. We do not feel this process is deceptive because the customer is made aware of what is being purchased many times. The customer had no contact with company until 03/26/13 when we stopped the membership. There was no cancelation made online at any time. The customer was sent monthly emails when the membership renewed and the customer's statement that showed these charges each month. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy have already issued six refunds of $24.95 to the customer on 03/27/13. No other refunds will be issued. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Supposed to be a ONE time charge. Evidently, they like scamming people. Why does BBB allow them to continue as a member? 600+ complaints in 1 yr? Ref# XXXXXXXXXXXXXXXXXX This was supposed to be a ONE time charge. they decided to make it recurring. I see from the complaints that this seems to be a "theme" with them. BBB needs to knock them down from A+. At least A-. I realize that you need them for revenue, but BBB loses credibility by continuing to rate them A+ with so many wrongful billing complaints. I appreciate BBB' help in resolving this issue. It was supposed to be a ONE-time charge. I'm not disputing that. But if I have to get Am Ex involved, I will push for FRAUD charges

Desired Settlement: I want my $24.95 reimbursed and I want my "account" cancelled. It was supposed to be a ONE-time charge. (yes, I LOOKED for "small print" that would indicate that it was "recurring". NO such warning).

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 02/18/13 and purchased a $.95 report and signed up for a membership trial for $24.95 a month at the same time. A detailed email confirmation of this purchase was sent at the time of purchase. The customer has three days to cancel before being billed. The customer had no contact with our company to request a cancelation of the membership or to ask for refunds. Two emails where sent to *****@comcast.net in February and March to inform Mr. ****** that the membership had been charged. As a courtesy we will issue two refunds for $24.95 and closed his account Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive business practices, they have a system to rip you off. I fell for a 95 cent leader in April of 2012. I canceled my service but was never taken off the auto payment on my credit card. My wife didn't notice the charge until months later. When I contacted the company they said they emailed me every month about the service but it must have gone to spam. I'm sure it did go to spam that's what spam is for. This company is fully aware of what they are doing. It is a scheme to prey on innocent people who aren't watching their credit card billing close enough.

Desired Settlement: I was gracious in only asking for the what my credit card company (Discover) said was within the statue of limitations. But the company refuses to "do the right thing." They are rip offs and I will be reporting them to the Attorney Generals Office if this isn't resolved quickly.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 04/14/2012 and purchased a .95 report and signed up for a membership for $18.95 a month and a rewards program for $24.99 a month. The customer had no contact with our company until 01/28/2013 which we stopped the membership and refunded that months charges of $18.95 and $24.95 The customer has sent monthly emails when the membership renewed and the customer's statement each month that showed these charges. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. We will not issue further refunds. Please note that the customer never contacted and gave us the opportunity to assist with these refunds. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) They are doing nothing for me. I am jsut one of 639 Better Business Burea complaints. Most are similar to mine, "scam artists, ripp offs, deceptive advertising" etc. They don't clearly communicate with their emails are billing, because the billing says nothing about Peopelfinder.com so you don't even know who is charging you. You think it's a ligitimate company. Just read the reviews on the Internet and you see the warnings about these scam artists. BEWARE. They may be based in Nigeria.

Business' Final Response
Re: Complaint #XXXXXXXX We have received your rebuttal regarding ****** ******. The customer was well informed that he had a membership through emails and through on his credit card statements. We have no control over the customer's email spam settings. Unfortunately, we will not be able to assist this customer further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They show my private information without any permission. They show the wrong information about me to the public. I was surprised to see it.

Desired Settlement: Take out my private information from this site, whitepage.com Also, this site show their TEL No. on their site but they don't show any their information (just address) and spread out wrong information about me.

Business Response: Business' Initial Response
When searching for ****** ****** I do not see that we have anything listed on WhitePages.com. If ****** ****** is seeing information provided through sponsored links they will want to contact that company directly to have information removed as WhitePages cannot remove information through a sponsored link.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) You can't control the content of your sponsor's AD. However, your Web master can control which sponsor's AD are shown. If your sponsor's AD shows any illegal content such us ****, your web master would remove those AD immediately. What AD you show is depends on your policy and you can control it to eliminate your Sponsor. I know how the Web AD works and how you can control it such as Google Ad choice, Google AD. It is your responsibility and depend on your company's policy and as a company, it is very important to respect people's privacy. As a company, you have no moral and ethics.

Business' Final Response
I understand that it can be confusing since it appears that it may be being displayed by WhitePages, but unfortunately we are not able to remove the information from another companies database; which is what this is. Any sponsored link that is displaying information for ****** ****** through any of the sponsored links that particular company is who will need to be contacted to remove any information. That company controls the information that is fed through those ads via their API.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Very deceptive on line sales practices In February I went to the website to look up one number. Through their very deceptive sales practice, I wound up with a MEMBERSHIP. There is no way I want a membership. It is $24.95 per month. I called, a very rude customer service person by the name of ***** said you this and you that, took me off the membership list for the future and when I asked for a credit said no, you signed up, etc, etc. I am not stupid. I own a business and use the computer all of the time for everything. The site is extremely deceptive and through a wrong key stroke or two, you have a membership. They count of this and figure most people don't check their credit card and hence won't notice $25. Or, will notice but not spend the time and effort chasing it down. I absolutely want this looked into. Their web site is a perfect example of misuse of the power of the net. Please, go to the web site for yourself and you will see. Again, I am not stupid and I do know how to use a computer. This practice must be stopped. Actually, I would like you to tell me who/where to report this to so they will have a compete review of their practices and procedures. Once the review is in process, it will quickly become clear of how many people they do this TO. Yes, they do this TO. I asked the very rude ***** for a supervisor, she said I will transfer you to her voice mail, threw me on hold, and then after 10 minutes of dead air, I was disconnected. I called back, got a very excellent customer service person named Kang and she transferred me to a very nice supervisor named Sarah, ID number XXXXX. She gave me the credit but I want you to understand very clearly, this is not about $25. It is about the deceptive sales practice and the misuse of the internet. This whole process is costing me a lot more than $25 in time away from my business. This is why these things go on and on. Someone has to take the time to report these wrong and eceptive on line sales practices. I can't imagine the amount of thime the company spent in designing a site that would do this to people. Please advise me on where I can also take this complaint. Would it be the FCC? Thank you for looking into this and respondeing to me. I do apprecaite it. Sincerely, ****** M. ******

Desired Settlement: A personal call from corporate to me. A review of the web site. Someone from corporate speaking to ***** about her rude behavior. Changing the web site so that this will not continue to happen to people.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** *******. The customer came to our website on 02/11/13 and purchased a $.95 report and signed up for a membership for $24.95 a month by accepting a special offer for a discounted report. Three times during the purchase customers are told that by accepting the discount offer they will be signing up for a membership. Ms. ******* has sent a mail receipt to confirm the purchase and the membership. We do not feel that our website is deceptive since the customer is made well aware during the purchase process what is being purchased and emailed a confirmation of the purchase. We apologize for Ms. *******'s experience calling our customer care phone number. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Once again,please simply read their response. Once again, a compliant of this calibre deserves a response from a named person, not the generic Customer Care. AGAIN, they have not even addressed the reason for the compliant. They keep focusing on the bad service. Yes, I did speak with a person and yes, that piece is done. Why do you continue to ignore the larger compliant of deceptive advertising. Until a person with a name responses, I will not allow this claim to be closed. The longer you choose to just ignore the real issue, the worse the situation will get.

Business' Final Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. Ms. ****** has already spoken to a manager named Sarah.. Please call us at the number below to reach an available manager. Also our address is 1821 Q. Street, Sacramento, CA XXXXX Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Online advertisement offered one-time service at a special, low price. Then a large amount withdrawn directly from my bank account without notice. Online advertisement offered a one-time only service at a special, very low price. Afterward, Peoplefinders withdrew $24.95 from my bank account directly, without sending me any notice of that withdrawl before or after. I found the withdrawl on my bank statement. This charge was now set up to occur monthly, to my total surprise. The advertisement was extremely misleading, clearly intentionally. When I contacted the company via their customer service system I was treated very rudely and dismissively over the phone, then abruptly transfered to the voicemail of a supervisor who has not followed up. Seeking to remedy the situation by following the company's instructions for cancelling membership online, I discovered that the online instructions are purposely designed to fail, as the screen prompts required to cancel membership do not actually appear on screen. When I called again to get help in canceling, the service representative expressed no surprise that the directions were impossible to follow, rather she just canceled the membership herself. But I have still had $24.95 stolen from me by this dishonest company.

Desired Settlement: I demand peoplefinders.com refund my $24.95. What they have done is tantamount to stealing.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 03/15/12 and purchased a $.95 report and signed up for a membership trial for $24.95 a month. The customer had three days to cancel online or by calling our customer service number. Since the customer did not cancel the membership he was charged $24.95 As a courtesy we will issued a refund for $24.95 Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had exhausted all free internet resources in trying to gather contact information on someone. In desperation, I paid PeopleFinders.com to help. As I just stated, I had performed exhaustive searches on a number of free sites including MySpace, Facebook, Switchboard.com, etc. looking for a specific person. I had gathered a significant amount of information for free, but not that final piece of information, the person's CURRENT address. (I know from the new occupant of her last known address that she moved around 3 months ago. No free site had this latest bit of information! PeopleFinders presents itself as if they are privvy to information WORTH paying for! But when I paid $1.95 for a one-time report on this person, I was SHOCKED to see that it actually contained LESS information than I had managed to gather on my own for free! I mean, it didn't even include the person's old phone number, just her former address. I called PeopleFinders immediately explaining that you can't charge for information that is all over the Internet for FREE! They in essence said, yes we can! We just did! No refund! What a scam!

Desired Settlement: We're talking about a $1.95! Clearly it's not about the money, it's about the principle! You cannot sell information that others are offering for free! It's misleading! It's underhanded. It's duplicitious! Clearly I want my money back!

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 03/19/16 and purchased a $1.95 people search repot. We have not had any response from the customer by email or by phone regarding his dissatisfaction with his report. If the custom would have contacted us we would have ran a free search or issued a refund. At this time we have issued a refund for $1.95. Please allow 2-5 business days to receive. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com, charged me for a service that I did not authorized after I called and told them my debit card information had been stolen. I checked my bank account on 3/20/13 and noticed the Peoplefinders.com had charged me a total of $80.89 for services that I had not authorized. One service was for $40.94 and the other was for $39.95. I called and talked with a rep. by the name of *** who was not really willing to give me information on the matter. I explained that my debit card information had been stolen and that they orders needed to be cancelled. She says that the orders were cancelled, but when I checked my bank account again, PeopleFinders.com had charged me for the $39.95 purchase, after I had called and reported that my debit card information had been compromised. I feel that this is extremely unethical and decided to report this matter to the Better Business Bureau.

Desired Settlement: All I want is my money refunded back to me and I would like Peoplefinders.com to give me the information regarding who made the purchases from my debit card, so i can forward the information on to my local law enforcement office.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. We are unable to locate an account with the information provide. Please have the customer reply back with the email on the account. Also the customer can call our customer care department to confirm the refunds were issued. Refunds are processed in 2-5 business days. Also we can only release information on an unauthorized account by receiving a subpoena from law enforcement. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company website and customer service unavailable to remove information from website. 3/11/2013 - Went to company website to electronically request removing my private, personal information from website, then I called the customer service representative at XXX-XXX-XXXX and was put on hold and then disconnected when I requested being removed. COMPANY HINDERS/OBSTRUCTS request to remove information. Company website has been unavailable all morning. Thank you.

Desired Settlement: Would like information removed and verification that this has been accomplished. Thank you.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. She would like her listing of public information to be removed from our website. Our records show that her information was removed as of 03/11/13. Please let us know whether will may assist you further. PeopleFinders *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I requested, online, a search for one person for 99 cents. Later, I discovered I was being billed for @24.95 per month, which I did not authorize. December 8, 2012 I requested an online search for an old friend for 99 cents from Peoplefinders.com. I have no other information, except I have been billed $24.95 per month for the last 3 months. I contacted Peoplefinders via phone and a sales person credited the current charge, but could not refund the prior 2 months of charges. So, I essentially ended up paying $50 for one contact which was of no value. I did not authorize these charges.

Desired Settlement: I wish to have the two charges of $24.95 refunded. I have never used the services of this company more than the one time which was presented as a 99 cent fee. I had no interest in any further services from this company.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 12/08/12 and purchased a $.95 report and signed up for a membership for $24.95 .The customer had no contact with our company until 03/12/13 when we stopped the membership. The customer has sent monthly emails when the membership renewed and the customer's statement each month that showed these charges. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy we will issue two refunds for $24.95. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have opt out of their services several times,privacy policy violations I am requesting that my personal information not be used on their web site, I have requested on a number of times to be removed from their site. My identify was stolen and therefore their site gives out information that is not accurate. I am being denied employment, credit, and additional services. I do not want my personal information used on their internet site. My name, my address, my age, my background or any information pertaining to me or my relatives.

Desired Settlement: The removal from their site and any affilicated 2 or 3 party sites immediately.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. Ms. ****** wishes to be opted out from having her public records listed on our website. At this time there is no ****** ****** listed on our website from ***** *****, **. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Online description of pricing deceptive. In December, 2012, I used the services of "Peoplefinders.com" to ascertain the address of an individual. I was charged $.95 and thought that was the end. I thought I was careful not to subscribe to their service which they advertised. To my horror, I noticed in two months' of credit card statements that I was charged $24.95 each month for a service that I was not using. When I contacted Peoplefinders representative today, the rep was not sympathetic. While she agreed to cancel the service, she said they would not refund my money. I told her I had never used it outside of the initial name, but she said she had no means of knowing whether I had or not, although she knew the initial name that I had sought. She said that I had agreed four times during the transaction to subscribe to their service which I could have canceled within a certain number of days. I used the Internet frequently and am aware of deceptive practices used by some sites to get you to subcribe to services you don't want, but I apparently failed at Peoplefinders.com. From the large number of complaints at your websitek, I can see that many a consumer has been duped in this way. I frankly would like my money back for the months I didn't use their service, but at least my name will be added to this growing list as a "caveat emptor" to those would would consider using Peoplefinders.com.

Desired Settlement: I would like to have subscription fees for December, January and February refunded since I did not intend to subscribe and did not use their service during that period.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ******. The customer came to our website on 12/21/12 and purchased a $.95 report and signed up for a membership for $24.95 a month. The customer had no contact with our company until 03/11/13 when we stopped the membership. The customer has sent monthly emails when the membership renewed and the customer's statement each month that showed these charges. Per our Terms of Use posted it was the customer' responsibility to cancel the membership online or by calling our Customer Care phone number. As a courtesy we will issue refunds for three refunds for $24.95. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: NOT UP TO DATE INFO WAS GIVEN I WAS CHARGED $1.95 FOR A PIECE OF ANTIQUATED INFORMATION. I SPOKE TO THEIR CSR. HE STONEWALLED ME BASICALLY AS IF HE DID NOT UNDERSTAND MY COMPLAINT & INSISTED THAT I PAY THE $1.95 FOR THAT PIECE OF OUTDATED INFORMATION. I WANT MY $1.95 REFUNDED BECAUSE THE PHONE NUMBER THEY PROVIDED BELONGED TO ANOTHER PERSON OTHER THAN THE PERSON I REQUESTED A SEARCH FOR. I FOUND OUT THIS PIECE OF INFO THROUGH ANOTHER AGENCY (COST ME ANOTHER 95 CENTS) AFTER I CONTACTED MY FORMER FRIEND WITHOUT RECEIVING A RESPONSE BACK FROM HER.

Desired Settlement: THEY CHARGED ME A TOTAL OF $24.95 + $.95 AND AGREED TO REFUND ME $23.95 BECAUSE THE CSR INSISTED ON CHARGING ME $1.95 FOR THAT PIECE OF OUTDATED INFORMATION AND PRETENDED AS IF HE DIDN'T UNDERSTAND MY REQUEST. I WANT A TOTAL REFUND OF $25.90.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ******* ****. The customer came to our website on 03/11 and purchased a $.95 report and signed up for a membership for $24.95. We spoke to the customer on 03/16/13 in which Ms. **** said she was not satisfied. We issued a refund for $23.95 on 03/19/13. As a courtesy we have refunded $1.95 which is the remainder of the charges with our company. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a complete background check for a total of $40.44 today. Upon making the payment and getting access to the report, I immediately noticed that the marriage license information was void. After making the purchase, the listing stated that the marriage licenses in IL was compiled up to 1920. The advertising clearly list Marriage records available for the higher priced package and once they accepted the payment. In fine print it stated that the marriage license info are keep from XXXX-XXXX. This is misleading and very deceptive. I emailed support within moments of signing up asking the account be closed and that I be refunded. The information the report provided was incomplete, inaccurate and not what I paid the higher price for. The basic information provided could have been purchased for only 0.95 cents but instead they mislead me into thinking I would get access to all the information listed on the package.

Desired Settlement: I would appreciate a full refund minus the 0.95 cents for the basic search since the basic search information was all that was available. This company knows that people are not mainly interested in marriage records from the 1900's but list the feature as an upsell on the basic record then provide them with the news of the records they carry. I immediately cancelled without downloading the report. Immediately closed the record and would like to be refunded immediately.

Business Response: Business' Initial Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ***** ***********. The customer came to our website on 03/18/12 and purchased a background report that was immediately emailed. We received a response that the customer was unhappy with the report in which we offered another background report search. No further response was received by our company. We will issue a full refund of $40.94. Please allow 2-5 business days for this refund to be received. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: UNAUTHORIZED COLLECTION OF FUNDS FROM MY BANK ACCOUNT!Sometime early last year, I was trying to find out the identity of an indiviual and phone number. I stumbled onto the above mentioned establishment who's AD read I quote "FIND ANYBODY FREE,ITS EASY AT PEOPLESFINDERS.COM"I contacted them and they claimed it was going to cost just one dollar for the service. I did pay the amount and called them shortly afterward to tell them that i did not want to be their member. Unknown to me they continued to withdraw money from my account every month till my account became overdrawn. When I called my financial institution to find out why they told me "PEOPLEFINDERS.COM" was responsible. My bank promised to refund me the amount most recently and said they will not refund all the other ones they've been taking for past months. The strange aspect of the whole thing is not just taking money from account but the fact that they went from a dollar which I authorized them to take to over twenty dollars a month even though I made it clear to them that, I did not want to be their member. I have called them(peoplefinders) to complain but they hung up on me. I feel violated and compromised. Product_Or_Service: n/a Order_Number: n/a Account_Number: n/a

Desired Settlement: DesiredSettlementID: Refund To immediately remove my name from their databse and refund me all the money they have been taking from my bank account excluding the last one . And "BBB" to please help warn the public of their practices.

Business Response: Business' Initial Response
****** signed up for a membership on 02/09/2012. We will not issue refunds because notification emails were sent to the email address listed in the complaint each month the membership renewed. Also this charges where on the customer's credit card statement for over a year. The customer neglected contacting us until 02/21/2013 and then refused to have a supervisor contact ****** back. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/27/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used their site to sign up for a three day trial membership. I declined to order a full membership, yet they charged me two $24.95 fees w/o approve On or about 1/27/13, I received a harassing email and wanted to know where it came from. I had an email address but no name. I found peoplefinders.com online and signed up for a three day membership so that I could research this matter. Their site didn't give me the information it purported to offer. I chose to decline to sign up for a full membership and had no knowledge that they would be charging my credit card $24.95 three days later for "full membership" fees, or that they would charge me again the following month on 2/28/13. I noticed these charges today when my credit card statement arrived in the mail. I contacted my credit card company and disputed the charges, as well as blocked them from being able to charge any more fees to my account. I then contacted their customer service center to request the charges be removed from my account and credited back to me. The representative I spoke with was extremely rude, and blamed me for not realizing that I would be charged for their membership fees. She was hostile and I ended the call without being able to resolve my complaint. I then sent them an email letting them know of my experience and requesting my money back. They refunded one of the fees, but again told me that it was my fault that I didn't cancel their automatic billing system. I am disgusted by their fraudulent practices. One would think that declining a full membership, opting to pay for a one time or three day fee would lead me to believe that I would not be incurring further charges beyond that use. In fact, I never even used the full membership they charged me for, I never even knew it was there. I really can't believe they are allowed to misrepresent their services and then charge my credit card without authorization. Their practices are shady and misleading.

Desired Settlement: I believe my credit card should be refunded for both of the months they charged me for full membership fees. That would be two refunds of $24.95 apiece, totaling $49.90.

Business Response: Business' Initial Response
We have received complaint BBB#XXXXXXXX regarding ****** ******. The customer opened an account on 01/26/12. Ms. ****** accepted an offer to receive a report for $0.99 instead of $4.95 for signing up for a three day trial for a membership that would then bill $24.95 after the third day. The customer never canceled or called until 03/07/12, when we issued one refund of $24.95 for the current month. As a courtesy we will issue on refund for $24.95, another refund for $24.95 was already issued on 03/07/12. The customer is not due any more refunds. Please let me know if you have any further questions. Thank you. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com customer service is reprehensible. I spoke to a customer service representative today, 26Feb13, at appoximately 1300hrs CST. The representative refused to refund charges incurred on a customer's account after the customer was deceased. I only requested the one previous month be refunded due to the charges being incurred after the customer passed away on 26 January 2013. Not only did the representative refuse to refund the charges, but had a generally terrible attitude and offered less than sincere condolences over the phone.

Desired Settlement: I request the charges for February 2013 be refunded immediately and that the estate receive an official apology from Peoplefinders.com.

Business Response: Business' Initial Response
Please respond back with the email address used to open the account. At this time we are unable to locate the account PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) They have provided no resolution. I have no way to be certain, but I think my mother used the following email address to open the account: *****@nc.rr.com

Business' Final Response
Re: Complaint #XXXXXXXX We have received your complaint regarding ****** ****** and ****** ******. We have closed Ms. ******'s account and as a courtesy we will issue a refund for $24.99 Thank you. Please let us know whether will may assist you further. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A year's worth of monthly billing for a single search. I did a single search for a name a year ago for what was advertised as .95, and the company has been billing me at 18.95 for a year. I have never used the service again. I called to have the billing rebated, but they would only rebate 5 months. They claim I signed up for membership, but these terms are not clearly delineated on their website.

Desired Settlement: I would like the other 6 months of payments refunded.

Business Response: Business' Initial Response
We have received BBB#XXXXXXXX regarding ****** ******. The customer opened an account in 03/2012, for over a year the customer has been billed $18.95 and never contacted us to cancel this membership until 03/03/2013 The customer was negligent in not viewing the monthly emails that were sent when the membership renewed and the customer's credit card statement which showing debits from our company for over a year. At this time we have refunded the maximum that we can refund and will not issue further refunds Please let me know if you have any further questions. Thank you. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I was negligent in not checking my bills. People finder does have a website that makes it deceptively easy to sign up for a continuing charge when you think you are purchasing a single inquiry.

Business' Final Response
At this time we have refunded the maximum that we can refund and will not issue further refunds Please let me know if you have any further questions. Thank you. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders has charged me for services I had cancelled I subscribed to Peoplefinders for $1.95. I found no value in their service. I called and tried to cancel my subscription in January but they said I had to go online. Also in January I went online and was told that I did not have an account. From this I understood that I no longer had an account. However, on February 8, 2013 they debited my account $24.95.

Desired Settlement: Refund my $24.95.

Business Response: Business' Initial Response
We have issued courtesy refunds for $24.95. The customer did not cancel the membership online. Please note that the customer never called us and gave us the opportunity to assist with this refund. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I attempted to discontinue service with this company a year ago by phone and by computer. Changing my Visa Card with my bank has not helped either. I have been trying to discontinue service with Peoplefinders for many months with the help of my credit union Sierra Pacific Power Federal Credit Union. I have filled out stop auto deduction paperwork. I have changed my Visa debit/credit card number. I have phoned the company and gone on their website. All to no avail. I have not used this service in many months, although, on my bank account withdrawal webpage the company states that there was a search done each month before they debit my account. This is patently false. I have divorced my ex husband and have not needed the service since last April.

Desired Settlement: I would like to be reimbursed for the many months of billing that i have been charged, without having used the service. I would like Peoplefinders to issue me an apology and immediately discontinue debiting my credit union account.

Business Response: Business' Initial Response
We have issued three courtesy refunds for $24.95 and canceled the membership. The membership was started in 04/19/2012. The customer was negligent in not noticing the monthly emails that were sent and the customer's statement each month that showed these charges. We will not issue further refunds. Please note that the customer never contacted and gave us the opportunity to assist with these refunds. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a people search on PeopleFinders.com. Paid for online and email reports. Results did not match search and email was blank. Ordered a people search on PeopleFinders.com on 2/23/13. Paid for online search ($1.95) and email report ($.99). Results did not match search name and email was blank. Purchase was made through PayPal for a total of $2.94.

Desired Settlement: I would like to have my purchase refunded. The website offers only a credit on a future search, but I feel that would be completely useless. I will never use the site again.

Business Response: Business' Initial Response
We are sorry we were not able to assist the customer. We have issued a courtesy refund for $2.94. Please let us know if you have any further questions. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There website states the 30 day unlimited search membership is 24.99. I was charged 5 times in 2 months for as total of 139.53. These are the dates and amounts I was charged for 1/14/13 for 39.85 1/16/13 24.99 1/22/13 24.95 2/12/13 24.99 2/12/13 24.95

Desired Settlement: I want to be reimbursed for the added charges I did not agree to. I only agreed to 24.95 for 30 days. I want to be reimbursed the 89.63 I did not agree too. I also want it noted I have canceled the membership and it expires 3/13/13

Business Response: Business' Initial Response
We have issued the refunds address in the complaint. The customer did sign up for a membership and failed to cancel. Please note that the customer never contacted and gave us the opportunity to assist with these refunds. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders used once then cancelled. Charges still appear monthly, calls get no results. Made bank overdrafts Owed approx. $100. 1. original charge one time cancelled quickly. Charges continued, first ones refunded. Charges continued for Nov. - Feb. Several calls, no other refunds after promises refunds would be made. Amount now owed: $237.76 4 charges 24.99 4 charges 24.95 1 Non-sufficent funds caused $38 Details of charges, from bank checking account. Original calls, valid. 10/09/2012 PEOPLEFINDERS.COM XXX-XXX-XXXX CDEBIT FOR CHECKCARD XXXXXX6235 $0.99 10/09/2012 PEOPLEFINDERS.COM XXX-XXX-XXXX CDEBIT FOR CHECKCARD XXXXXX6235 $0.95 2. First two unauthorized, invalid charges 10/11/2012 XXX6235 10 PEOPLEFINDERS.COM 800DEBIT FOR CHECKCARD XXXXXX6235 1 $24.95 10/15/2012 XXX6235 10 PF REWARDS XXXXXXXXXXDEBIT FOR CHECKCARD XXXXXX6235 1 $24.99 2. First two invalid charges refunded 10/16/2012 10/16/2012 PEOPLEFINDERS.COM XXX-XXX-XXXX CCREDIT FOR CHECKCARD XXXXXX6235 $24.95 10/16/2012 PF REWARDS XXXXXXXXXX SAC CACREDIT FOR CHECKCARD XXXXXX6235 $24.99 3. Charges continued, calls get no results. November 11/07/2012 XXX6235 11 PF REWARDS XXXXXXXXXXDEBIT FOR CHECKCARD XXXXXX6235 1 $24.99 -84.35 11/07/2012 XXX6235 11 PEOPLEFINDERS.COM 800DEBIT FOR CHECKCARD XXXXXX6235 1 $24.95 11/07/2012 NSF CHARGE $38.00 December 12/10/2012 XXX6235 12 PF REWARDS XXXXXXXXXXDEBIT FOR CHECKCARD XXXXXX6235 1 $24.99 12/10/2012 XXX6235 12 PEOPLEFINDERS.COM 800DEBIT FOR CHECKCARD XXXXXX6235 1 $24.95 January 01/08/2013 XXX6235 01 PF REWARDS XXXXXXXXXXDEBIT FOR CHECKCARD XXXXXX6235 0 $24.99 01/08/2013 XXX6235 01 PEOPLEFINDERS.COM 800DEBIT FOR CHECKCARD XXXXXX6235 0 $25.95 February 02/08/2013 PEOPLEFINDERS.COM XXX-XXX-XXXX CDEBIT FOR CHECKCARD XXXXXX6235 $24.95 02/08/2013 PF FOR CHECKCARD XXXXXX6235 $24.99

Desired Settlement: $237.76 refunded immediately as promised, to checking account card they use. My account permanently removed from their database.

Business Response: Business' Initial Response
We have issued three courtesy refunds for $24.95 and three refunds for 424.99. The customer was negligent in not noticing the monthly emails that were sent and the customers statement each month that showed these charges. Per our Terms of Use posted on our website we are not responsible for overdraft charges. We will not issue further refunds. Please note that the customer never contacted and gave us the opportunity to assist with these refunds. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 7 days free trail. I joined a free trail 7 days on this website. For .95 cent. On 2/20/20 on or about 2:20a.m. However, I cancel the membership On 2/25/13. Within 7 days free trail member. But then they charged my bank of $24.95 on 2/24/13. I saw my Wells Fargo bank statement show the charged was posed on 2/25/13. I called in the company asked them why they charged me? They said I cancel late only within 3 days. But still on canceled within three days. They are not willing to refunded me. I have all the proof for this transaction. This is not right. They totally don't go with their business agreement. I want their company to refund me. I talked to a customer service today I don't see the 3 days trail instead of 7 days. And I have asked her to email me the 3 days trail to me but she is in denied. This is a rid off **** website Nd not clear agreement for the customer.

Desired Settlement: I would like my refund of $24.95 back.

Business Response: Business' Initial Response
We have issued acourtesy refund for $24.95. The customer signed up for a Three day trial and did not cancel before being billed 24.95 PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Reoccurring monthly charge being charged on my credit card after having canceled the membership twice. Re-occurring Payment Amount = $18.95 Dates on which the amount was billed: 02/19/2013, 10/18/2012, 09/17/2012, 08/17/2012, 06/16/2012, 05/21/2012. I was billed the same charge of $18.95 repeatedly even after I canceled my membership which I did immediately after the charge had appeared on my billing statement for the first time. I have not availed any services from the website during the whole period they have charged me. I am tired of disputing the charge with the credit card company and I want to settle this at once. I canceled tried to cancel my membership in June and got a message that it was canceled. I also called the phone number for stopping the reoccurring payments and I was told that it will not be charged anymore. Then after a couple of months later, I noticed the charge on my billing statement again and canceled my membership again but to no effect. I canceled it again a couple of weeks back but still got charged on 02/19.

Desired Settlement: I believe it is unfair on Peoplefinders part to charge me a fee for which I am not using any services, apart from the fact that I have canceled/tried to cancel the membership the very first time this charge was billed on my credit card. I would like a refund for all the charges because they were definitely not authorized by me. Total refund sought = $113.7

Business Response: Business' Initial Response
We have issued three courtesy refunds for $18.94. The customer was negligent in not noticing the monthly emails that were sent since 05/20/2012 and the customers statement each month that showed these charges. We will not issue further refunds. Please note that the customer never called and gave us the opportunity to assist with these refunds. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: HIGHLY ILLEGAL DOSSIER AND PII PRIVIACY VIOLATION. These people are (ILLEGALLY) collecting data on me and I have demanded them to delete all of it. They say that I can create an account and tell them how I want them to manage that data. I am NOT creaing an account with them, and I have been MOST SPECIFIC in how I desire them to manage it--DELETE IT... GET YOUR GRIMMY PAWS OFF OF MY INFORMATION. I do NOT want to take the time to take this to court, but if I do, you can bet that I am going to do my best to make it worth my while. Please do NOT force me to go that route.

Desired Settlement: Total deletion of all records that they have on me.

Business Response: Business' Initial Response
We have received your complaint #XXXXXXXX regarding ****** ******. It is not illegal to sell public information. Mr. ****** does not state in the complaint if he tried to remove his name from the Contact Us portion of our website. We have opted out Mr. ****** from our records. Please let me know if you have any further questions. Thank you. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The toll free phone number provided is NOT accessible from Canada and they do NOT provide a direct dial number with area code to be contacted by international clients. They charged my credit card and did not provide the report and I am now unable to contact them to resolve the issue in that their toll free number is not accessible from Canada and they do NOT POST a direct dial number with area code and phone number so that international clients can contact them to resolve issues.

Desired Settlement: I want them to post a direct dial phone number which consists of area code and phone number to be contacted internationally if they provide services to international clients.

Business Response: Business' Initial Response
The customer does not state in his email whether he tried to email us regarding his issue. Our direct dial number is XXX-XXX-XXXX Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Why do they refuse to publish on their wibsite their local number with area code and phone number? All toll free numbers must be connected to local numbers with area code and phone number.

Business' Final Response
We have received your complaint #XXXXXXXX regarding ****** ******. We not allow accounts outside of the United States thus we do not have a direct dial for international customers. We can be contacted at the email address. Please let me know if you have any further questions. Thank you. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Product falsely advertised. Paid for service and did not receive any additional information. PeopleFinder provides a telephone search online to receive information about the Owners Name, Address, Historical data, etc. I Paid for this search and did not receive any additional information that was not available through their free search (telephone # and city). It misleading that I would receive additional information by paying for a membership. I searched two separate telephone numbers and received no information for both. I contacted Customer Service and they claim that the search is non refundable and were rude and unprofessional. My wife's best friend is missing and possibly in danger so we paid for their service in hopes to locate her... PeopleFinder fraudulently claimed to have information and provided nothing after I paid.

Desired Settlement: I would like a refund in the amount of $15.88 and to have my membership cancelled.

Business Response: Business' Initial Response
We have issued two refunds for $7.94, there is no membership. Please note that the customer and never gave us the opportunity to assist with these refunds and used profanity when speaking to our representative in which we had to end the call. PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They continue to make fraudulent credit card charges. This company has billed my credit card multiple times. They also bill and then 2 weeks later credit my account. I have NEVER had an account with Peoplefinders.com. I cancelled the credit card and got a new one and they still billed me! When I called they were extremely rude and would not answer any questions but instead fished for more personal information.

Desired Settlement: I want them to stop charging my account and delete my false account

Business Response: Business' Initial Response
We have already spoken to this customer regarding her account on 02/05/13 regarding unauthorized charges made by a unknown third party. The customer was refunded all charges and the account closed. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company uses unfair advertising and terms of use to collect fees from unsuspecting users. I used the company's website to look up records on a person. I specifically avoided signing up for a monthly/continuing subscription; I only use this service on a one-time basis. When I called customer service to inquire about the additional monthly charge on my credit card and explained that I had neither the intent nor the need to use their service on a continuing basis, their reply was that the fee is charged in the terms of service fine print based on a "trail" use for the "daily" fee quoted on the site. The customer service rep bluntly said that that was what the agreement was and that they would not reverse the fee. It seems that they do this a lot. It would appear that many people ar3e "caught" in this situation as the representative, Audry, made this complaint/request sound very routine and quickly ended the call.

Desired Settlement: I would like the charges that they assessed to my creit card reversed. I followed their instructions on their website to complete my order and they charged me for that, for which I have no complaint. However, their tactic of burying additional costly terms in their usage verbiage is deceptive and does not clearly explain that they intend to continue to charge for the service, especially in a situation that appears to be a request for a one-time use of their service. I think they catch a lot of people and get a lot of $25 payments because of this unfair tactic.

Business Response: Business' Initial Response<
We have already spoken to the customer and we have issued a refund for $24.95. Please close this complaint. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: they charge you a membership without making it clear in their website. you will find out once your credit card has been charged. i used this website once for their offer of .99C. not knowing that there is a membership of $24.99 a month would be charged to your credit card. when i called them to question that i did not request membership and need charges to be refunded, they did not do anything about it and still charged my account. they said that in their website says that you have to call within 3 days to cancel. this is wrong. i should not call anybody back if i am just using their offer of .99C this is like daytime rubbery. they have to honor their offer with no contingency. this is fraud, misrepresentation, dishonest way of business practice. i would defiantly would tell everyone that i know and come across about this company's dishonesty and fraud business practice.

Desired Settlement: they have to refund membership fee of $24.99 that i did not request.

Business Response: Business' Initial Response
At the time of purchase the customer chose to receive a discounted price of .95 for signing up for a 3 day free trial to our 3-in-1 Membership, There is an option to cancel this membership trial at anytime via the account manager on the website, via email, or via phone. We will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process. We have also cancelled the membership. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: company delivered information related to a name that I have never had or used. I ordered a personal report from these people for my own name. They delivered a report with a name that I have never had. It included my ex wife's name as part of my name, which is totally incorrect. Hanson was her maiden name. We were married in 2007 Most of the information on the report was blank, stating "no record found". Of course, no info was found, because they had associated my name with my ex-wife's maiden name, which was changed in 2007. Two customer support agents and 1 manager refused to get me the correct info, stating that their info came from public databases. There are many public databases that include the correct and current information about me, using my correct name. They refused to refund the tiny amount of money that I paid them and each was rude and close-minded.

Desired Settlement: I want my money refunded and an apology. I will find the information that I need from other sources. I only used this service because it was supposed to be simple. It certainly was not.

Business Response: Business' Initial Response
We have issued a refund for 2.95 as requested. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) They should have apologized for training their employees to be unreasonable and inflexible in their responses to complaints. That is why I have gone to all of this trouble to recover the tiny sum of $2.95

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People finder has billed monthly for services not rendered. Made what I believed to have been a one time charge. They have billed in excess of month t People finder billed me foe eight months of this year without my permission. I have been a victim of fraud and a scam. No service has been provided to me and they have refused to return my money.

Desired Settlement: 200.00

Business Response: Business' Initial Response
Hello, Our records show that the customer had signed up with a trial membership and had not cancelled, which resulted in a monthly charge of $24.95. We did not hear from the customer to cancel this membership, although her bank did call in. We did explain what was signed up with and confirmed all of the customer's information with the banking institution. At this time we have refunded the last charge of $24.95 from 10/20/2013. We are unable to refund any further billings. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I did not authorize PeopleFinder to continue to bill me, nor did they advise me there would be continuous billing. It appears from a legal interpretation that fraud was utilized. I believe it was their intent to collect money from me Ina fraudulent manner. To date, I have been made privy to any document that I have signed authorizing continuous billing of my account. It would appear that the small reimbursement they have made to me confirms that they were wrong and thus owe me the rest of the money in the amount of two hundred dollars that was fraudulently taken from me. I respectfully enlist your aide in securing these funds.

Business' Final Response
We are unable to refund $200.00 worth of billings. The customer is responsible for allowing the billings to continue,even though they appear on the statements for months. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

2/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unethical business practices, terrible customer service and unauthorized billing on my credit card. On November 4, 2012 I used the services of people finders to look up and old friend. I consented to a .95 cent purchase for a phone number and $24.97 purchase for a full detailed report. Not only did the report not contain all the information it stated it would such as a birth date, what little information that was provided was not even correct such as the phone number given. Then on the 7th of November I had an additional charge from the of $24.95 I called people finders right away on the 7th and spoke to the rudest most unsympathetic customer service representative I have ever encountered ****** #118, who point blank told me that I had signed up for a monthly contract and that there was no way she could take off the charge I had just incurred but that she would cancel my membership going forward, she instead she was the manager and that there was no one else there to speak to besides her despite my repeated requests to speak to her supervisor or someone other than her. Because this unexpected charge went through my account then became overdraft resulting in a $35 fee from my bank. In total the completely useless services offered by people finders cost me $85.87 and didn't even contain any viable information. I also find it baffling that this company despite the 540 claims against it with the BBB is still in good standing with the BBB. And as I went to look up the companies customer service number on their site they state how wonderful and willing there customer service representatives are to help their customers which is a complete contradiction of the service I received. I then went back to the site to do further investigation of the information that was presented to me on their web pages and the additional charges I incurred. First of all the .95 cent purchase I okayed was under one column of three which was for purchasing individual products the other two columns were for purchasing monthly and premium monthly memberships. Underneath the .95 cent purchase I made it came with a free 3 day trial membership but said nothing of enrolling me in a monthly membership that I would then have to pay for if it was not cancelled. Then on the payment screen I looked through the terms and conditions which also said nothing of being enrolled in a monthly membership which I would be charged for, the only place I was finally able to find note of this free trial turning into a monthly membership with fees was at the bottom of my shopping cart in light grey font and small print. This company is doing business through highly unethical practices to get as much money out of people as possible. I was very willing to pay for the product which I intended to receive but to not only not receive that product and to be swindled out of an additional $59.95 is horrendous. I am also perturbed by the fact that of the 540 complaints that I read on the BBB all were people stating the same grievances as mine that they had been mislead into purchasing a product and enrolled in this monthly membership or they had problems with the information they paid for not being accurate and also were treated terribly by their customer service team. Shame on the BBB for still endorsing this company and holding them in good standing and shame on this company for its unethical and abhorrent business practices.

Desired Settlement: I would like full reimbursement for all charges made to my Visa card from Peoplefinders.com and the overdraft fee caused of $35 caused by the additional unauthorized charges.

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial membership in November and had not cancelled. This resulted in a $24.95 membership charge. As a onetime courtesy, we have refunded the membership fee of $24.95. We are unable to refund any further billings. The csutomer is responsible for the background check that was purchased for $24.97 and the basic report for $0.95. In regards to overdraft fees, this would be up to the customer to discuss with her bank; unfortunately we do not provide credit for those. Please let me know if you have any furthe questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i was completing a survey online for gift required to choose 2 offers they provided. i chose peoplefinders 3 day trial of full membership. I was completing survey to receive gift which required me to complete 2of the offers they provided i chose Peoplefinders.com they offered 3 day trial period with full membership privileges. the first step on their site is fill in name and birthdate of who you want searched. if they have hits, you are then advised you must become a member and complete their app. when i submitted app they wanted .99 cents to continue, it was't in their offer but was still a good deal so i gave my card number. the info they provided was an address only from 9 or 10 years ago. since they offereds 3 days full membership services, i tried the other searches they offered thinking the whole time that i would not be charged more because the .99 cents gave me 3 days of full membership privileges. after using every search they offered i had still only received the same very basic name, birthdate, age which i provided them and the address from 9 or 10 years ago and i knew this because my daughter was living there with him. since they were unable to provide me with a current address i was not interested in becoming a member and i cancelled the service that same day. I also informed them immediately how disappointed i was in their service and wanted to be cancelled via e-mail. about an hour later i logged on to my wells fargo acct and noticed that peoplefinders charged my account 17.95, 17.95, 24.97, 39.95 and .99 cents. I was shocked, i first called my bank and they advised me to contact peoplesearch to give them a chance to correct so i did. the person i spoke with was not only rude but was very unprofessional. I attempted to explain my reason for calling and as soon as he heard me say they had made several charges to my bank account within the same hour i signed up for the 3 day trial with fullmembership priveliges for 99 cents he interrupted me and said we don't even off a 3 day trial with full membership services for .99 cents and he laughed. I was offended and asked to speak to his supervisor and he said no because he didn't have one. I asked to speak to who ever he reports to and he said no. He was laughing when he told me there was nothing I could do because i signed up as member and gave my card number and that was all they needed. I told him i was going to my bank to have charges reversed and he said good luck they will contact us and we send them proof in writing that you agreed to these charges then he hung up on me. I sent several emails requesting cancellation and refunds . they replyed with appolgy and canceled membership and refunded both charges for 17.95. it took another email from me to get the 24.97 refunded but they would not admit that what they offered and would not refund the 39.95 and stil charged the .99 cents. I advised my bank of their refusal to refund the 39.95 and filed a claim. during bank's investigation they did receive from peoplesearch a copy of their policies which were slightly different from what i read and agreed to on their site. my bank says they have no choice but to pay them even though i provided copies of what i read and agreed to on their site. my bank sent me to you and advised me to file this complaint but i see that even after receiving alot of the very same complaints about peoplefinders you continue to find in their favor and give them your approval. you should be ashamed and how dare you set other people up for the same rude and frustrating nightmare . i am on work comp and a limited income and 39.95 is alot of money, i would have never agreed to pay that much money, i can't afford it and they scammed me out of it then laughed when i asked them to give it back because that is how they do business and you are allowing them to continue laughing all the way to the bank

Desired Settlement: i just want them to return the 39.95 to my bank account, they know the copy of their policy is not what they ask you to agree to .

Business Response: Business' Initial Response
Hello, What we offer on the webiste is a 3 day trial membership if you chose to purchase one of our discounted products. The customer chose to purchase a $39.95 background report on one person along with the membership trial. The trial allows you to run unlimited basic searches, and should you choose to continue you are also billed the membership fee for $24.95 per month. The customer cancelled this to avoid being billed the membership fee, but is still responsible for the $39.95 background report. The $0.99 fee was to have the report emailed to her in a PDF format. The customer called us regarding charges on 12/1 and we had explained the trial and had refunded her two charges of $17.95 and one for $24.97. These were incurred because the customer purchased the same type of report multiple times. At this time we have already been in contact with the customer's bank and they have deemed the $39.95 and $0.99 charges valid. We are unable to refund any further charges. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was signed me up for a membership online and billed monthly after I did a free people finder search then paid a small fee to receiver more info. Near the end of October I used my Yahoo Search bar to find a free online service to findout possible addresses of a recent, but suspicious acquaintance of mine. People finder's was listed in my search query. I put in the info and i got back vague info. I was prompted that for a small fee I would receive additional information. I paid the fee and received a list of addresses pertaining to the person I inquired about. Between October 2012 and Febrary 2013 I never received any notices from People finder's, i.e. that I was a member of their club. Nor did I receive any monthly billing notices from People Finders. they were completely mum about having signed me up for a membership even though in this period I never used the service that they billed me for monthly through by debit card I had used for the initial query online. It wasn't until I had lost my debit card and notified my bank that it was lost that I discovered Peoplefinder's had been billing me $24.95 monthly when my bank asked me if I was aware of the charge. with me on the phone my bank contacted People Finder's and got them to stop billing me. They claim I provided an electronic signature for a one month trial membership and never contacted them to cancell it in the trial month. They refused to refund any of the charges, even the last one, even though I never used their services and was not aware I had signed up for a trial mermbership when I paid a small fee to receive the list of addresses to my people finders' query. Their silence - online - not reminding me that I had signed up for a membership, etc. is a sneaky practice to continue billing unsuspecting persons such as myself.

Desired Settlement: I want refunded of the charges made against my debit card - checking account. I was billed a total of five times for $24.95 each time. The total then equals $124.75. I want that amount forwarded to my bank so it can be restored to my checking account.

Business Response: Business' Initial Response
Hello, As explained, the customer had signed up with a trial membership in October and had failed to cancel it. This results in a $24.95 monthly billing. The customer did check a box stating they understand the terms they are signing up with. At this time as a onetime courtesy, we have refunded the last 2 billings of $24.95 for the customer. They are going to be responsible for the 2 previous from October and November, which are too far back for us to refund. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com site is misleading & deceptive. It lures its' victims in by initial low credit card charge of 99 cents, then monthly charge of $25. Peoplefinders.com site is a scam. It offers to find a person that you are looking for, for an initial credit card charge of 99 cents and then without a person's consent, it proceeds to bill you monthly $24.95 for that initial charge of 99 cents. Actually, I was charged 95 cents for another look-up and then another $24.95 for that initial look-up. When I saw my initial charge, I was upset that I was billed the additional $24.95. When my next monthly statement showed another charge of $24.95, I was furious! The site does offer the service but fails to properly inform the payee that once he pays for the look-up, he has signed up for a monthly service. By the time the payee discovers that it is a monthly fee, he of course cancels it and the Peoplefinders.com makes a fast 50 bucks. It is deceptive, misleading and should be shut down or be made to upfront with it's charges.

Desired Settlement: I want a complete refund of both $24.95 charges which totals $49.90. I also want the site to discontinue any monthly fee that it charges.

Business Response: Business' Initial Response
Hello, The customer chose to sign up with a trial membership for $0.99. You have 2 different price point options to choose from on our website. The discounted proce comes with a 3 day trial membership. There is a full page disclosure explaining this and the customer is also required to check a box stating they understand this should they chose to sign up. The customer has cancelled their membership online and has been granted a refund for the current month's charge of $24.95. As a onetime courtesy, we have also refunded the charge from January. They are responsible for the billing that occured in December. The account has been closed. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is unethical. They charged my bankcard 24.95 within a two day timeframe. Customer Service is rude! Witin a 2 day timeframe this company charged my bankcard 24.95 stating that I selected a 3 day option period and then a 7 day option period in which I could cancel at that time. My understanding was the charge would be a one-time charge of 1.95 for a people search. Not sure where they got the fact that I wanted an account from them. This all occured around 12/28/2012. When I called their customer service to complain the rep I spoke to had an attitude and was very rude. I looked on their web site and they have many unsatisfied and angry customers who were tricked just like I was. They are not a legtimate company and should be shut down!

Desired Settlement: Iwant a settlement of the two charges that they charged against my bank account in the amount of 24.95 ea. totaling 49.90.

Business Response: Business' Initial Response
Hello, We are not able to locate an account for the individual with the information provided. Please provide the name and email address on the account associated with PeopleFinders.com so we may assist the customer.Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
I CALLED THE NUMBER GIVE AND OF COURSE THEY PULLED UP MY ACCT BY MY PHONE NUMBER - ODDLY THEY CANNOT LOCATE ME WHEN I AM ASKING FOR A REFUND! I AM ASKING FOR YOUR ASSISTANCE WITH THIS - THE NUMER I GAVE HIM WAS XXX-XXX-XXXX AND VICTOR FOUND ME RIGHT AWAY. YOU CAN CALL THEM DIRECTLY - HE SAID THERE IS NO RECORD OF A BBB COMPLAINT!

Business' Final Response
Hello, We have located the customer's account and have refunded a charge of $24.95 and a charge for $24.99. The charges will be refunded within 2 to 5 business days. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charged my account twice for same services X-XX-XX and X-XX-XX on my check card XXXX-XXXX-XXXX-3062 for the amount of $24.99 and $24.95 for the same type of sevice.

Desired Settlement: Refund of at least one amount

Business Response: Business' Initial Response
Hello, We show that on 1/28/2013 the customer had called our customer care department and had been refunded the charges of $24.99 and $24.95. The account has also been cancelled. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: said company advertize(FREE)people search) on web then charge$24.95 membership,very cofusing advertisement. my only reasonto one time use this service was (FREE)as advertised.Called said company for reimburstment tomy bank acct their responce was no! I know the difference between FREE and $24.95. I want my money back. Product_Or_Service: information

Desired Settlement: DesiredSettlementID: Refund refund my money!

Business Response: Business' Initial Response
Hello, We have reviewed the customer's account and have provided a onetime courtesy refund of $24.95. The account has also been closed. Please let us know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Never authorized bank debit recurring charges I tried their $1.99 offer to find a friend. They were not able to give me any more information than what was readily available online. They called me to ask if I wanted to continue, I declined. They have continued to bill my account with monthly charges. My bank says they can't help. I have contacted them twice to stop billing but they have refused for various reasons. They make it extremely difficult to cancel and are very rude.

Desired Settlement: They have been charging our account $24.95 a month for 3 months and I still have no other resolution OTHER than to close my accounts. I have several other automatic debits set up and would cost me hours of precious time to re-set everything.

Business Response: Business' Initial Response
Hello, Based on the information given by the customer, we are unable to locate any billings. Please have them provide us with the email address, phone number or name on the account so we may assist further. The customer may also contact our customer care department at the number below and we will be more than happy to assist. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a reverse phone search after finding their website during other searches. Their search found no info that wasn't public domain. charged I did a reverse number search on the internet for XXXXXXXXXX. People finders returned a report that had nothing but public domain information in it. The information they charged me for is freely available on any internet search engine. They provided the service provider and a generic location. I called customer service and inquired with them requesting my money be refunded they stated I could not get my money back that I had to either take another free search or there was nothing I could do. I decided to get transferred to a managers voice mail her name was ******** and let her know my complaint. I do not understand why the representative on the other end could not refund my money when they provided no information. The report stated it was going to contain the owners name not just the provider of the number. Basically the information Peoplefinders.com provided is available by searching XXXXXXXXXX in any web browser except the did one better and charged me for it.

Desired Settlement: 8.95 cents put back on my credit card is all I was asking for as no real service was rendered.

Business Response: Business' Initial Response
Hello, We apologize for the inconvenience. We have reviewed the customer's account and have provided a refund for a charge of $4.95 and $2.95. The account has also been closed. Please let us know if you have any other questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have never used this company's services. I was then charged .95 Cents in November and then 24.99 also in November. Changed CC #. More charges in Dec Charged .95 cents on 11/23/12 Thanksgiving. I never used this website nor did I give them my credit card information so I can only assume it was stolen.I was charged $24.99 by the company with the same phone number: PF REWARDS XXXXXXXXXX XXXXXXXXXXX CA on 11/26/12.Charged on 11/27/12 on $24.99 by peoplefinders.com . On 11/28/12 I changed my credit card number entirely through my bank USAA Federal Savings Bank. Somehow Peoplefinders and PF Rewards found my new credit card number. PF Rewards then submitted a refund (that I did not request to the new credit card account) on 12/12/12 of $24.99. On Christmas Eve, 12/24/12 (while I was home with a newborn baby, not making any charges), my account was again charged $24.99 by Peoplefinders.com. Interesting that a lot of the charges happen on major holidays. I have no idea how they accessed either of my credit card numbers. Today 1/4/12 I have cancelled my newest credit card number again and disputed the charge with my bank.

Desired Settlement: Please look into a criminal investigation of their business practices, credit card hacking.

Business Response: Business' Initial Response
Hello, We show that the customer had signed up with a trial membership in November. We have already provided the documentation to the customer's bank showing what was signed up with and all account information. The bank has ruled that the charges for the membershiip in the amount of $24.95 are valid. The account has been closed at this time to prevent any further billings, we are unable to provide any refunds. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I absolutely never signed up for this company's service and also have no record, confirmation, or proof that I did. They claim that they have already provided this proof to my bank. I would like to see their supposed trial membership sign up. I also searched this company and found that many others have experienced the same scam. They absolutely need to be investigated further as to their questionable business practices and ability to gather and charge a person's credit card numbers.I would like this company to try and provide actual proof, both to me and to the BBB of the registration and proof that I went to their website and tried to register and create an account, as I absolutely never did. I'd also like to know how they retrieved my new credit card number after I cancelled the old credit card.

Business' Final Response
At this time the customer needs to contact her bank regarding charges with our company. They decided that the charges were valid and in our favor in this dispute. Peoplefinders Customer Care XXX-XXX-XXXX

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

2/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Trying to find someone, not giving me any more info when I paid for a more in depth report (14.95) than what I got for a special price of .95 On Feb 8th, 2013 I was searching for a friend on the People find website. I paid .95 for a report that gave me old, out of date addresses that I already had. Today (2/11/13) I went back to the website and saw another report for $14.95 thinking I would get more info that I could use to locate her. It was the same info that I got from the .95 report last week. I am very unhappy, and I would like the 14.95 credited back to my debit card.

Desired Settlement: All I want is t have my money (14.95) refunded to my debit card. Very simple, just give me back my money.

Business Response: Business' Initial Response
Please close this case. The customer called us and has already been refunded $14.95 and of 02/11/12

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Refused to refund charges on credit card This is a scam. I spoke to a very rude and curt sales representitive. I have had a $24.95 charge showing up on my credit card for the past few months. Calling the 800# directs you to an automated response asking you to log in. We don't have a log in. There has been no usage on the account! The Customer Service rep informed me she would cancel the service, but no refunds would be issued. Again very rude and curt. This is really a scam. A three day trial that automatically turns into a monthly billing. The billing reference number is ****. It is being billed to a Bank of America Visa card. It has been showing up for the last several months.

Desired Settlement: I would like the charges for the past four months refunded. This would start with the most recent 12/17/12 date. The customer service rep would not confirm that a 1/17/13 billing had been charged. If so I would like that charge refunded also.

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial membership on 8/14/2012. Per the terms that were agreed to, if the customer did not cancel the trial they agree to the $24.95 monthly billing for unlimited searching until cancelled. We never received cancellation from the customer until 1/18/2013 via phone. We do not typically offer refunds, as a onetime courtesy we have refunded the last 4 charges on the account and it has been closed. Please let us know if you have any further questions. Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: the service person spoke to me rudely, would not give me her supervisor and then hung up on me the rep's name is ******.My call was Jan 16,'13 I called about a recurring check card purchase dated 12/11 and 01/13 each for the amt. of $24.95 My payment was by Master Card #XXXX XXXX-XXXX-XXXX I called to inquire why these charges were on my bill ****** tried to explain something about a 5 day policy to cancel; if I didn't cancel then I was made a member. I had trouble understanding this. I wanted a total refund. She said she would give me a "courtesy refund" of $24.95 Such a refund makes no sense to me since "all" of the money is mine ($49.90) She became impatient with me and would not let me speak to a supervisor--- and then hung up on me!

Desired Settlement: I am seeking a total refund of my $49.90 and a letter of apology from ******

Business Response: Business' Initial Response
Hello, We have refunded the customer's two charges of $24.95 and the account has been closed. We apologize for any onconvenience this has caused. Please let us know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i have been double charged and my attempts to contact company to get a refund and/or cancel my membership has been so far unaccomplished. i noticed a double charge on my checking account for this service on the same day . first was a 24.99 charge then a 24.95 charge on the same day. i tried to call and email and search engine the company to remedy the problem to no avail. i cannot get thru to them or get any response from them...i need them to cancel my account and refund me the second charge.

Desired Settlement: refund of the second charge and cancellation of my membership

Business Response: Business' Initial Response
Hello, Our records show that the customer has already been assisted on 1/9 and 1/10 via email. The customer was billed one charge of $24.99 and one charge for $24.95 for 2 different memberships that were signed up with. We have refunded the second charge that came through on 12/19 for $24.99 and the account has been closed. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i bought a product online from peoplefinders,com, california they charged me for 24.95 dollars when i beliEved i was buying a product for one dollar I WENT TO PEOPLEFINDERS.COM I MADE A PURCHASE FOR 95 CENTS FOR A RECORDS SEARCH. PEOPLEFINDERS.COM IS LOCATED IN CALIFORNIA THERE NUMBER IS XXXXXXXXXXX MY PURCHASE WAS ONLINE ON JAN X XXXX PEOPLEFINDERS LED ME TO BELIVE MY PURCHASE WAS ONETIME PAYMENT OF 1 DOLLAR INSTEASD THEY STARTED CHARGING ME 24 DOLLARS AND 95 CENTS FOR A SUBSRITION I DID NOT KNOWINGLY AUTHORIZE OR WANT THEY USE DECEPTIVE PRACTICES TO CAHARGE ME FOR A SERVICE IDID NOT KNOW WAS IN TYHE SMASLL PRINT OF MY PURCHASE I WANT THE 25 DOLLARS BACK THEY CHARGED MY SOCIAL SECURITY DISABILTY BANK ACCOUNT THE AMOUNT THEY TOOK WAS24 DOLLARS AND 95 CENTS ON 1/3/2013 FROM ****** ******

Desired Settlement: i wanty my 25 dollars refunded and nu future charges

Business Response: Business' Initial Response
Hello, The customer had signed up for a 3 day trial period on 12/26/2012. They had not cancelled this trial, rendering the $24.95 monthly fee. The customer checked a box stating they understood the terms they were signing up with at the time of checkout as well. Per the terms of use, this membership is normally non refundable. As a onetime courtesy, we have refunded the charge of $24.95 and have closed the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinder charged me $24.95 for a "membership" that I did not request. This charge was after a $1.95 charge that was legitimate. When I discovered this charge on my credit card, I called and talked to a customer service person at 8:15am(PST)on January 28th. She did not give her name. She told us that I authorized the charge "5 times". She stated that membership charges were "non-refundable" She also stated that there was no way that I could talk to here supervisor or any other supervisor. She said that I could call and talk to another customer service rep, and that was our only avenue for redress. I did call again with my husband, but got the same customer service rep who told us the same thing again. We finally called a third time and talked to another customer service rep (Lourdes) who investigated and determined that we had not ever used the "free" membership and said that she would credit the membership fee back. I don't know yet if the funds were actually credited back to my credit card or not.

Desired Settlement: I want an apology from PeopleFinder for what they put us through to get a refund, and I want PeopleFinder to discontinue their deceptive and misleading marketing practices.

Business Response: Business' Initial Response
Hello, The customer had signed up for a 3 day trial membership that was never cancelled. They had also checked a box during registration stating that they understand what they are signing up with. We received no notification for cancellation, which was why the customer was billed the $24.95. We would normally not refund any membership charges per the terms that were agreed to on the website. We show that on 1/28 we have closed the account and provided a refund for $24.95, which can take 2-5 business days. Please let us know if you have any questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They enrolled me in a membership program without my permission. I contacted Peoplefinder to obtain a phone number and address. I agreed to pay apx $3 for the information and a report. Peoplefinder enrolled me in a membership program that I do not want.

Desired Settlement: Please refund my $24.95

Business Response: Business' Initial Response
Hello, Our records show that the customer has already been assisted with this matter via phone on 1/25/2013. They have been refunded the $24.95 charge. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charge my check account $24.95 as a recurring charged when all I authorized was a purchase costing less than $1.00. On or about 1/17/2013 I conducted a search peoplefinders.com that was advertised at less than a dollar. Shortly after I was shocked to see a recurring payment had been setup on my checking account. I did not wittingly precipitate this event. This is the second time in six years when I've sought info on a single person and have absolutely no need for such a service on a subscription basis. I a 66 years old, severely disabled, and living on a meager disability benefit. Some months I struggle to feed myself and singing up for an extravagance like this is beyond absurd. Company is ignoring my e-mail correspondence.

Desired Settlement: Refund and cessation of future withdrawals and a written apology.

Business Response: Business' Initial Response
Hello, We have reviewed the customer's account and have refunded the $24.95 fee as a onetime courtesy. We have also closed the account. The reason they were billed is because they signed up with a trial membership that was not cancelled. The customer agreed to the billing by not cancelling. Please let us know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized charges by peoplefinders to my Schools First Federal Credit Union Visa Credit Card of $144.00 on 01/30/2012, and $24.95 on 01/03/2013. On 01/30/2013 I authorized peoplefinders.com (PF) to charge my Visa Card $00.95 for a cursory person search. I did so by checking the circle next to the $00.95 fee. I authorized no further searches or payments. However, I find that PF charged to the Visa Card an additional unapproved charge of $144.00 on 01/30/2012. Additionally, PF charged the Visa Card $24.95 on 01/03/2013; again, this charge was unapproved by me. I attempted to reach PF customer service by phone, approximately 01/01/2013; however I was cut off twice without being able to contact customer service. Therefore, on 01/01/2013 I emailed PF (on their customer service website)the following: "Subject: Email sent to Peoplefinders.com 01/01/2013 Unauthorized charge to my Visa credit card of $144.00, occurring 12/30/2012. Dear Sir or Madame, On 12/30/2012 I authorized a $.095 charge to my Visa credit card for the lowest level search. Please immediately remit this unauthorized sum, cancel any unauthorized recurring charges and expunge any and all personal data, including credit card numbers and email. Thank you in advance." PF has not responded to my e-mail. I have filed two disputes with PF through Schools First Federal Credit Union, Orange County CA, for the $144.00 charge and the $24.95 charge. I have also canceled my Visa Card to prevent further charges by PF.

Desired Settlement: I am demanding a refund from peoplefinders.com (PF) for the unauthorized charges to my Schools First Federal Credit Union Visa Charge Card of $144.00 and $24.95. Furthermore, I demand that PF cease and desist further attempts to charge any of my accounts, and that they delete any data they may have in the form of my personal e-mail, addresses, account numbers, and etc.

Business Response: Business' Initial Response
Hello, We have reviewed the customers account and have refunded a charge of $144 and $24.95 and have closed the account. Please let us know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Got telephone # over internet for .95cents. Next month got bill for $24.95 for continued service. Called and cancelled on 3 or 4 November. Billed a After calling and asking to have service cancelled, was again billed on American Express for another $24.95. Statement was as of 12/25/2012. Payment made on 3 Jan 2013. I again called and was informed that they showed me calling the first time on 3 Dec, not 3 Nov. and that the cutoff date for the first call was 29 NOV, so I got billed full amount as in their fine print they don't provide a daily rate. Originally I used their service while in a Hotel in San Antonio in October. I used a credit card for the service at .95 cents. I thought that was it I have never used the service since and yet have paid 50.00. I was using this service based on their web directions, and I was totally surprised to find out I had signed up for a continuing service.

Desired Settlement: I admit my mistake, and will never use this service again. I have also advised American Express about the shady web practices of this company. I am seeking only to have the December bill of 24.95 which I to American Express this day, refunded on my AMEX account. Thankyou

Business Response: Business' Initial Response
Hello, The customer's account has already been cancelled. As a onetime courtesy we have refunded one charge of $24.95. Please let us know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i clicked on the no membership option and i was signed up anyway and billed for it i was billed for a membership i did not sign up for.I selected the opt out button and they still billed me for a membership

Desired Settlement: I want my $24.95 back i did not sign up for a membership

Business Response: Business' Initial Response
Hello, The customer signed up for a trial membership and had failed to cancel. By doing this, they are agreeing to a monthly $24.95 fee. As a onetime courtesy, we have refunded the charge and have closed the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: account was originally under ****** ***** (daughter)cancelled X-XXXX, they started taking 29.95 out of MY account for 2 months without authorization. account was cancelled 5/2011. I personally cancelled the account. Things were great until October 2011, which they once again started to debit MY account, which they have NO authorization to take money from my account. I have asked for the 3 months of refunds ASAP @ 29.95/MONTH.

Desired Settlement: I want a FULL refund put back into my account of 89.85 total. The account was under my daughter ****** ****** & the email account was *****@yahoo.com. I am her mom for which I had authorization to stop this account. I do have the old emails for which they did stop the account but for some reason, they decided to debit my account once again without my consent.

Business Response: Business' Initial Response
Hello, The customer registered two different accounts under different email addresses. It is the customer's responsibility to cancel any accounts they have. Upon calling in on 1/3/2013, we had cancelled the most recent account and refunded the last 4 charges from 9/XXXX-XX/2012. We are unable to provide any further refunds. Please let me know if you have any further questions. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company lied and stole from me! Please make them put my money back in my account! I opened an account with peoplefinders because I needed to find some things. I saw they had a special for under a dollar but that was only to look up one thing and that wouldn't work for me. I then saw a special for $4.95 where I could look up multiple people...that's what I ordered. I put in my debit card info. Well, it only let me look up ONE THING! I was so mad! I immediately tried to call peoplefinders...they were closed! I sent them a message, from their own website, asking them to cancel my subscription, and telling them to NOT BILL ME at all as they did not give me what I had paid for... I typed that in the "why do you want to cancel box." I'm not sure what date I ordered this, but the date that shows up on my bank statement where they took money out is December 6, 2012. They took out $2.99 and then $11.90. I have no idea why! Neither of those amounts are familiar sounding to me for anything I even ordered! What I wanted was $4.95 and that was for unlimited which they didn't deliver on! They are scamming people and need to be stopped!

Desired Settlement: $14.89

Business Response: Business' Initial Response
Hello, The customer had purchased a reverse phone report for $4.95 and had added on a monthly membership service for $6.95, making that transaction total $11.90. The customer had also chosen to have a confirmation service of the phone number researched as well as an emailed PDF copy of her report for an additional $2.99. Although the reverse phone report for $4.95 and the confirmation service for $2.99 are non refundable, we are happy to cancel the customer's membership portion of the charges for $6.95. We have refunded that portion and have cancelled the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The entire transaction should be refunded as they did NOT give what they promised which was unlimited reverse phone number look ups. That is what I paid for...that is what the ad stated.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com once on XX-XX-XX to locate a friend. They offered a one time only use for $.95. Which I chose. I entered my credit card number. According to my credit card statement the transaction was on XX-XX-XX and the posting was on XX-XX-XX for a total of $.95. Which was correct. On XX-XX-XX my credit card was charged $24.95 by this company. I did not notice this until XX-XX-XX when another billing for $24.95 was placed on my credit card. I have notified my credit card company and filed a dispute. I had no intention of signing up for a monthly service and would have had no use for such service. I would like PeopleFinders.com to reimburse me a total of $24.95 and to cease the scam they are running.

Desired Settlement: DesiredSettlementID: Refund $24.95

Business Response: Business' Initial Response
Hello, We show that the customer was already assisted with this issue and has been provided a refund. We request the case be closed. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 95cent for 7days charged .95&$24.95for a month refusing to refund $24.95 unable to log on to acct&phone recording-call during business hours always I thought i signed up for a special 7days .95cents to try and find my aunts phone #.I tried to go on line and cancel on the 23rd because i new it was too late to call & tried to call the 24th got a recording that I need to call during business hours-it was during business hours.After calling numerous time and not beingable to get through on line. I stayed on the phone a bit too long today & the recording started up again and put me through to an operator. She refused to give a refund on the $24.95. I still can't get my account pulled up on line. This is a rip off ****** ******

Desired Settlement: I want my refund for the monthly charge. I did not want it. $24.95

Business Response: Business' Initial Response
Hello, We have reviewed the customer's account and have refunded the $24.95 charge and have closed the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was lead to believe a purchased a back groung check. But was told O had to pay more after I Paid the initial Payment for the background check. Please refund my account and cancel and further business with me.

Desired Settlement: Refund

Business Response: Business' Initial Response
Hello, The customer had paid for a basic search for $2.95 and $0.99 to have the report emailed to her on PDF format. Background Checks are far more expensive due to the data obtained and will prompt for further payment. We are unable to provide a refund for reports received. The customer may go online if she wishes to purchase a more comprehensive report. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The service provided by Peeoplefinders was a complete sham. They in no way provided any service. After purchasing the $39.95 search offer from Peoplefinders, that promised to show records on an individual, the results were completely useless and bogus. I have found records on the individual who I was seeking through public records, but Peoplefinders stated that there were no records found of any sort. This was totally a scam and an absolute waste of money and time.

Desired Settlement: A refund would be great, though I in no way expect it will ever happen. My main purpose was to just lodge a complaint against this morally bankrupt company. Thank you, ****** ******

Business Response: Business' Initial Response
Hello, Per terms of use, the charge would normally be non refundable. As a onetime courtesy, we have refunded the $39.95 charge and have closed the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested a phone number seach for $.95. The company has charged my cc for $24.95 - twice. This is a cc that I rarely - used the fee was supposed to be for $0.95. I noticed today the company charged me on 11/4 and 12/1 for that amount. When I cmplained they would only remove one of the charges.

Desired Settlement: $24.95 to be refunded

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial membership that was never cancelled. This renders a monthly $24.95 fee for searching capabilities, which is what the customer agreed to at the time of registration. As a onetime courtesy, we have refunded the $24.95 charge from 11/4/2012. This will be reflected within 2 to 5 business days. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My bank was charged for an unauthorized membership to peoplefinders that resulted in overdraft and other fees. Customer service refused to assist. I am requesting a refund of $59.99 for the unathorized use of my credit card, and believe they should be required to modify their website as they are misleading consumers into thinking they only have a one time charge when their practices clearly are unethical and misleading.

Desired Settlement: I am requesting a refund of $59.99

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial memberhsip which was not cancelled. rendering a $24.95 membership charge. The customer checked a box stating they understood the terms they were signing up with as well. We have refunded the membership charge to the customer, however we do not issue refunds for overdraft fees. This would be the customer's banking policy and he would need to discuss this with them. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Utilized search advertised for $0.95 and was charged $24.95 (not prominently displayed) & charged recurring charge until I cancelled (no refund). See above.

Desired Settlement: $24.95

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial membership on 10/16 and had failed to cancel in time, rendering a $24.95 membership charge. The customer also checked a box stating he understood what he was signing up with when checking out. His bank has contacted us in regards to the $24.95 fee and we have showed them where the customer had agreed to the charge. The bank has deemed the charge valid and we are unable to provide a refund. The customer may contact his bank if he has any further questions. Thank you.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) This is an unfair and unscrupulous business practice - a bait and switch. If this were a fair and equitable business practice, the details should not be "buried" in a liability release. Horrible business tactics - I would understand if adequately and appropriately advertised rates for service policy. This is especially true when customers are turned down when they call and explain that they are unaware of the non-advertised policy. I will refuse to do business with peoplefinders.com and ensure that these poor ethics widely disseminated so that other potential customers do not fall into the same trap that I was without my knowledge. Respectfully, AP

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a search for 95 cents. My credit card account has been charged a total of $284! They will only refund "the last 4 months - Co. policy." I ordered a search for 95 cents. Buried in the text is a statement that my credit card would be charged $24.95 per month unless I cancelled. I did not notice this at the time - it was not obvious. A month ago I found their charges on my credit card statement. After calling 4 times and speaking to 2 supervisors, they will only refund "the last 4 months - Co. policy." By "hiding" this charge in the middle of a text block on their website, I see this as Deceptive Practice. Worse, their "policy" of no refunds after 4 months is self-serving and ridiculous. My original intended investment = $00.95 My actual cost = $284.00 ! They did refund the last 4 months fees. I am still owed $184.20. The most expensive 95 cents I've ever spent !!! I have screen shots of the pages showing the buried text as evidence. ****** *********** Minneapolis, MN *****@dokdoc.com Quite a discrepancy. Peoplefinders.com is deceptive and unfair.

Desired Settlement: I would demand $184.20 refunded into my credit card account immediately. Thank you. ****** *********** Minneaplis, MN *****@dokdoc.com

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial membership on 12/16/2011. We have explained this in detail to the customer when they called in questioning the charges. This is not something we force consumers to sign up with by any means. If the trial option is chosen, the customer must confirm that they have read through the terms of that trial by checking a box before the account is created for them. There is a full page disclosure explaining what is included in the trial, as well as how to cancel. You may cancel by calling or emailing our customer care, or by going online yourself to cancel. We did not receive any notification from the customer stating they wished to cancel, in return they have been billed for the monthly membership at $24.95 per month. This is the customer's responsibility to cancel any membership they do not wish to continue with. We understand that this was accidental, which is why we are more than willing to work with the customer, against the terms that they had agreed to. This has been on the customer's billing statement every month, and we feel the customer should have contacted us sooner than 11 months later to cancel. We have refunded what we can, which is 4 months of $24.95. The customer is responsible for the remaining 7 months of charges. We are more than happy to give the customer access to the membership for the time he has paid since this year, 2012. The customer may contact our customer care department if he wishes to do so. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I am a professional website designer, and this is contrary to any and all Best Practice for web design and communication. By not making it CLEAR and OBVIOUS that there will be a hefty "extra" membership charge, this company is deliberately deceiving customers - a scam - hoping customers like myself will not notice the $24.99 charge per month until too late. I can only imagine their strategy is to target people who do not review their own credit card statements every month. This is verging on criminal behavior and should be stopped immediately. And I should be refunded every dollar they stole from me.

Business' Final Response
Hello, We would encourage the customer to review the registration process online. The trial is not something we force you to sign up with. Should you choose this option, you are prompted to read a full page disclosure before continuing explaining the process to cancel and what you will be billed if you do not cancel. You are also required to check a box stating you understand this. We do not believe this is deceptive and do our best to convey this to each of our customers who chose to sign up. We are unable to provide any further refunds, the customer may contact customer care should he choose to take advantage of the membership for the time he has paid for. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

1/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: VERY ambiguous explanation of charges - switch and bate type practice I used thie ONE-TIME service at rate of $.95, plus $.99 for PDF report. I was billed those charges PLUS $24.95! When i called them, i was told that because i was billed on;ly $.95 cents for the phone number, i automatically authorized a charge of $24.95 PER MONTH for this service. I did no such thing and this is a perfect example of switch and bait. If it is not ILLEGAL, it is certainly UNETHICAL.

Desired Settlement: $24.95 refund

Business Response: Business' Initial Response
Hello, The customer had signed up with a trial memberhship by signing up with the $0.95 offer. They also checked a box when checking out stating they had read the terms of the trial membership, which are explained clearly in deatil how to cancel and what you will be billed if you do not cancel. As a onetime courtesy, we have refunded the $24.95 charge and have closed the account. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company Failed To Disclose "Monthly Membership" charges. I used "Peoplefinders" service I believe (2) times in 2012 to date, for reverse phone number information services that they indicated cost $ .95 per request. I agreed to pay the $ .95 per request which they in turn charged to my American Express card. They are now claiming that by my use of their initial service, I also agreed to a "Monthly Membership" fee which has now amounted to a charge of $ 99.80 ! I agreed to no such ongoing monthly fee's and if by paying them the aforementioned $ 1.90, there was some further unclear additional contract it was never stated at the original time of service.

Desired Settlement: I want these charges (which are now in dispute with A/E) removed from my card.

Business Response: Business' Initial Response
Hello, As explained to the customer previously, they had signed up with a trial membership when coming to the website on 7/16/2012. The fee for $0.95 for a 3 day trial membership along with the name search requested at that time. We did not receive any notification from the customer that they wished to cancel the account, so per the terms they agreed to, they have been billed $24.95 per month. The customer had checked a box at the time of checkout stating they understood the terms they were signing up with. We explain the trial membership in detail on the website as well. This is not something we force customers to sign up with. At this time we have already been in contact with American Express regarding the charges and they have deemed the charges to be valid. We are unable to provide a refund, the customer's account has been closed. Thank you. Best regards, PeopleFinders Customer Care *****@Peoplefinders.com (800) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/14/2013 Billing/Collection Issues | Read Complaint Details