Are You the Business Owner of Check-Point.com, LLC?
If yes, click here to learn about BBB Accreditation.
This Business is not BBB accredited
Phone: (888) 534-1233 Fax: (888) 332-4128 View Additional Phone Numbers 1911 Douglas Blvd #85-202, Roseville, CA 95661
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Check-Point.com, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Liz Treto, Client Relations Olga Filev, General Manager Ms. Gertrude Sahlbach, Owner
Screening - Background & Employment Screening - Tenant
Alternate Business NamesCheck Point Checkpoint
THIS LOCATION IS NOT BBB ACCREDITED
1911 Douglas Blvd #85-202
Roseville, CA 95661 (888) 534-1233 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 855-5472(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have requested a copy of my credit report that was pulled / resold by CHECK-POINT tenant Screeners 3539 BRADSHAW RD # B-307 on Feb 7th 2012. I was told by my landlord who received a copy of this credit report that I had to pay a much higher deposit than the advertised deposit and more than other tenants I know who live here who have a lower credit score than me. So when I contacted them directly in Feb 2014 to obtain a copy of that credit report so that I could understand why I have been required to pay double the advertised deposit price they first sent me a copy by email and then quickly called me back and said "No, I'm sorry we have been asked not to give you a copy of your credit report." ?! What? I explained several times by email and certified mail that under the FCRA I am entitled to obtain a copy of my credit report especially if it is being used against me which I was told by my landlord by email that it was.2 days later my landlord emails me: "I know you have been in contact with the screening agency we use and they have sent you a letter pertaining to your request. I double checked our records and on 2/7/12 your credit score was 553 and the recommendation from the agency was to deny your application. "I never told him I contacted them. So obviously he has been in cahoots with them to make sure they don't give me a copy of that credit report. Because it would show that he discriminates unfairly on who pays what deposit amounts.Additionaly, This company ( CHECK-POINT) are resellers of information and profit from selling my personal information. This is alarming and a VIOLATION OF PRIVACY and I was not informed when I signed an application or lease that my personal information would be resold. I feel extremely violated. My personal information is my PERSONAL INFORMATION!! and should not be sold to companies for profit!
Desired Settlement: I WOULD LIKE A COPY OF THE CREDIT REPORT FROM FEB 2012 that they have on file and I would like my information deleted from their system and NOT RESOLD OR DISTRIBUTED IN ANY WAY. I would also like to know how my landlord came to know that I contacted them this year to get a copy of that report???!!!! SO MANY VIOLATIONS OF PRIVACY!!! I want my information off their system for good! This is completely unjust!
In response to this complaint, Ms. ***** is not a customer of CheckPoint as she has not established a business relationship with our company. CheckPoint has a business relationship with the apartment complex where Ms. ***** has applied to live in February of 2012. Based on some of the details of her complaint, it also seems that Ms. ***** is not fully informed of the nature of our business.