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Sac Scrappers

Phone: (916) 534-5121 6643 32nd St Ste 106, N Highlands, CA 95660 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sac Scrappers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sac Scrappers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 2011 Business started: 03/09/2011 Business started locally: 03/09/2011 Business incorporated 03/09/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Resources Recycling and Recovery (CalRecycle)
1001 I Street--P.O. Box 4025, Sacramento CA 95812-4025
Phone Number: 800 732-9253

Type of Entity


Business Management
Mr. Aurelio Chavez, President Mr. Manuel Chavez, Vice President Mrs. Tina Doutherd, Assistant
Contact Information
Principal: Mr. Aurelio Chavez, President
Business Category

Scrap Metals Recycling - Metal Coins,Stamps & Precious Metals Dealer Gold, Silver & Platinum Dealers

Alternate Business Names
Chavez, Inc. Sac Scrappers 916

Additional Locations


    6643 32nd St Ste 106

    N Highlands, CA 95660


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/20/2012 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Took advantage of a woman without knowledge of what was being weighed as clean brass and dirty brass. Inconsistent weights an measures. When separating brass, didn't explain to customer what was being separated an why. Did explain the cost pay out for each type of metal and why. Seems to me they take advantage of people without knowledge of what metals pay out. Not very good representation of honesty

Desired Settlement: I want my metal return, they said they have it on camera. So they can dig it out and return it to me. Or pay me clean brass rate on the 29 lbs of dirty brass that wasn't.

Business Response: Business' Initial Response
Contact Name and Title: ********* ********/Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***** ****** Inc. is diligent about assessing the metal that is brought to the facility and separates accordingly. Pictures were taken and recorded of the metal against the customers ticket, magnetized and paid according to type. The individual that submitted the complaint was not present for the transaction, nor was the transaction generated in his name; rather, the consumer's girlfriend. The consumer listed in the compaint has visited our location on other locations. However, ****** Inc. values every customer and strives for excellent customer service and customer retention. ****** Inc. management contacted the consumer listed on the complaint 11/16/12 via telephone to review the complaint personally. The consumer indicated that he would appreciate a greater education by our employees to ensure maximum payment against the metal. As a one-time courtesy and to maintain excellent customer relationships, management agreed to pay the consumer $27.26 (the difference between clean brass and dirty brass on the ticket). The check was issued and mailed to the cusumers girlfriend 11/16/12. The consumer listed in the complaint agreed and indicated that he is happy with the resolution.