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Sac Scrappers

Phone: (916) 534-5121 6643 32nd St Ste 106, N Highlands, CA 95660 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sac Scrappers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sac Scrappers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 2011 Business started: 03/09/2011 Business started locally: 03/09/2011 Business incorporated: 03/09/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Resources Recycling and Recovery (CalRecycle)
1001 I Street--P.O. Box 4025, Sacramento CA 95812-4025
Phone Number: 800 732-9253

Type of Entity


Business Management
Mr. Aurelio Chavez, President Mr. Manuel Chavez, Vice President Mrs. Tina Doutherd, Assistant
Contact Information
Principal: Mr. Aurelio Chavez, President
Business Category

Scrap Metals Recycling - Metal Coins,Stamps & Precious Metals Dealer Gold, Silver & Platinum Dealers

Alternate Business Names
Chavez, Inc. Sac Scrappers 916

Additional Locations


    6643 32nd St Ste 106

    N Highlands, CA 95660


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Professional AffiliationsX

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Complaint Detail(s)

11/20/2012 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Took advantage of a woman without knowledge of what was being weighed as clean brass and dirty brass. Inconsistent weights an measures. When separating brass, didn't explain to customer what was being separated an why. Did explain the cost pay out for each type of metal and why. Seems to me they take advantage of people without knowledge of what metals pay out. Not very good representation of honesty

Desired Settlement: I want my metal return, they said they have it on camera. So they can dig it out and return it to me. Or pay me clean brass rate on the 29 lbs of dirty brass that wasn't.

Business Response: Business' Initial Response
Contact Name and Title: ********* ********/Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***** ****** Inc. is diligent about assessing the metal that is brought to the facility and separates accordingly. Pictures were taken and recorded of the metal against the customers ticket, magnetized and paid according to type. The individual that submitted the complaint was not present for the transaction, nor was the transaction generated in his name; rather, the consumer's girlfriend. The consumer listed in the compaint has visited our location on other locations. However, ****** Inc. values every customer and strives for excellent customer service and customer retention. ****** Inc. management contacted the consumer listed on the complaint 11/16/12 via telephone to review the complaint personally. The consumer indicated that he would appreciate a greater education by our employees to ensure maximum payment against the metal. As a one-time courtesy and to maintain excellent customer relationships, management agreed to pay the consumer $27.26 (the difference between clean brass and dirty brass on the ticket). The check was issued and mailed to the cusumers girlfriend 11/16/12. The consumer listed in the complaint agreed and indicated that he is happy with the resolution.