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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Heald College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Heald College include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Guy Adams, Director Ms. Ada Gerard, Campus President Ms. Vernonica Layman, HR Cordinator/President's Assistant Mr. Ezra Salas, Director of Admissions Katherine Valencia, assistant to director
Schools - Academic - Colleges & Universities Schools - Private
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (209) 416-3700(Phone)
- (209) 473-5200(Phone)
- (209) 477-1114(Phone)
- (800) 690-1617(Phone)
- (800) 755-3550(Phone)
- (916) 638-1616(Phone)
- (209) 473-5287 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I've been going to Heald College for too long and still have not graduated on time like I should have. My complaint is I'm having to repeat my classes and I don't think its necessary when I'm already at the end.
Desired Settlement: To graduate from Heald College without any other issues.
Business' Initial Response
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Complaint: Heald admissions advisor said there'd be financial aid funds left after tuition&books to help w/ my transportation costs.I never got 1 cent. Before even enrolling in Heald College, I repeatedly told Admissions Advisor **** ********* on january 17th of last year, that I was unemployed and had no income of any kind. My primary concern at this point was not so much; could I get into Heald? but rather could I get to Heald? I stressed the importance of having funds made available to me to help pay for my transportation costs (be it gas for my Lodi/Stockton commute or round trip Smart Bus fare) I was assured without hesitation that there would be adequate money left for me from my Financial Aid Award, after of course tuition and books were paid for.After telling me what I needed to hear, they set their hooks in me and whisked me off to the Financial Aid Department for processing. Here ********** teamed up with **** ********* to help close the deal. They both seemed so understanding of my concerns that I felt they would do anything they possible could to help my situation and get me enrolled in their institution.The way I see it now, they knew they had to manipulate the form (which I'll call the "Heald/****** Balance Sheet) so that it produced favorable results on the bottom line, which shows "Remaining Investment". It wasn't until their third try of playing with the numbers for Expenses versus Estimated Financial Aid Reward, that they were able to generate the deal maker, a surplus of almost $300.00 per quarter (at least in theory) Ihave all three of these "Heald/****** Balance Sheets, and after really studying them, I have to admit they really know how to work it. What they did was change the number of units from 12(full time) to 9-11(3/4 time) which coorespondingly drops tuition from $4,930.00 to $3,700.00, allowing for $283.00 they said to be left over for me. However, when the "official" Award letter came February 24th, 5 weeks later and a full month into the quarter,it became clear how they tricked me. That third "Balance Sheet", which was stamped "COMPLETED" and even initialed, was the one that they used to close the deal, leaving me to believe that I was going to get a check. They played along real well too. I couldn't even tell how many times within the first month of school that I was given the old "check is in the mail " routine. Those same people who were so helpful signing me up and really knowledgeable about the whole process, were suddenly all either clueless or unavailable.Heald staff successfully passed me off, put me off on someone else or completely ran me around long enough that unfortunately I missed the deadline to drop classes.The whole time I was having to beg, borrow, but not yet steal to get to school a couple two-three times a week. My attendance problem only got worse, so bad that in a March 29th letter, *** ******, Student Services Advisor, wrote to me asking if there was something she could do to assist me in completing the quarter.When I told her my situation, she told me I'd have to take it up with financial aid department. On page 91 of the Heald College Academic Catalog, it says that "students are evaluated for satisfactory academic progress after every quarter." If that is true, wouldn't three classes all with a "w" be a red flag? This obviously makes the student ineligible for Pell Grant funds the following quarter, yet Heald , in their ultimate wisdom thought it best to keep steamrolling this turnip.
Desired Settlement: I feel that Heald College should at very least squash the balance of $4584.47 they say I owe.That figure has been jacked up anyway, because my second quarter tuition for 10 units should only be $3,700.00. I will still have to pay my lender back $3,167.00, penalty enough for allowing myself to be duped by opportunistic head hunters.
Business' Initial Response
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Complaint: This school owes me money for a loan that was a mistake. In January 2013, Heald College told me I was required to pull out a genesis loan in the amount of $2,900 to cover a balance I had on my account. After I signed my loan documents, I received an account printout from ****** ******* in the Business Office. I only had an account balance of $222. There was a credit balance of $3400 that the school needed to pay me. I received a check in the amount of $221 in February 2013. I then spoke to the president, ***** ***** regarding this issue. Mr. ***** pulled the directed of financial aid into the office with me and she stated the Genesis Loan was pulled out in error and they could refund me the money to pay the loan off. Mr. ***** also e-mail the director of the Business Office, ***** ******, who told him they could provide me with the check. Unfortunately, ***** ****** no longer works at Heald College. I have since been e-mail Mr. ***** regarding this missing check. He is sending me into circles regarding this issue, does not return phone calls or e-mails. I want this issue resolved as soon as possible.
Desired Settlement: I want to be refunded the full amount of the loan.
Business' Initial Response
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Complaint: Was told four days before my graduation I had to take out a $4,500 loan to graduate and finish the quarter.Also mis represented degree in enrollment. I went to Heald College in April of 2008 because they were offering degree in Sales and Marketing.I was told by ****** ****** when I went to register that thcampus did not offer that major but I would be allowed to transfer to Rancho Cordova campus in my last quarter to finish my degreeI was also told by ****** ****** it would be in my best interest to leave ARC College in the middle of the semester because the classes I was taking would not be transferable.She led me to believe I would be receiving an AA and told me the benefit to Heald was lifetime job placement.She said they had many business connections and over 90% of the graduates were placed into jobs.I went every quarter in person and met with the Director of Business topick the classes I needed for my degree.I was told I could take the classes for my emphasis online instead of attending another campus.I took numerous classes for my emphasis online, and paid an additional $175 dollar enrollment for each online class.The director was fired abruptly without any explanation.After **** was fired I went into make sure I was still on track and found out from the new director of business, just before my last quarter, that if I wanted my emphasis I would have to attend an additional quarter.I spoke with the staff at the school andI was told there was no one to blame but me for the mess up in my program.I also found out that I was receiving an A.A.S. and not an AA; and, if I wanted the AA it would cost me another 10 thousand dollars.I had never even heard of an AAS until this conversation.Also,I retook numerous classes that I had transferred from other schools, and the classes I was told would not transfer from ARC absolutely would have!I was called in halfway through my program to fill out my second financial aid.I was very upset because I was told in orientation I had been awarded all I needed to graduate;I was already half way completed with my program.I again 01/02/08 was told that I had received the rest of my financial aid to finish.I went back into financial aid that April to defer my existing loans and I was told once again I had enough money financed to finish my degree.A week before I was supposed to graduatethey told me I owed another 4,500 dollars!I was told I had to take out a private loan from the school in order to graduate that week!When I refused I was told I would absolutely not be able to graduate and I would still owe the money and I would not be allowed back on campus to finish the quarter!I do not understand why was I not told at the beginning of the quarter and given the choice then, not after services have already been "rendered"(according to Heald faculty).I graduated with a degree with no emphasis, and I am in 16 thousand dollar debt for an AASwhich has helped me not at all in the business world.The Sales and Marketing degree was the only reason I went to Heald in the first place!At first I applied to every job lead they sent me until the director of career services sent me a few leads from Craigslist that turned out to be Nigerian scams;also ALL of the job leads they sent me only required a High School diploma or GED.Certainly these are jobs that would have been available to me without wasting money and time!I called them back a year after graduation and was denied any help at all.I was told by Ms.Buckwalter that the job leads were meant for recent graduates only.
Desired Settlement: I discovered that I received a$4,310 Pell grant from the NSDLS website.I have 2 1/2 years of emails back and forth with **** ****** and ******* ********* where they are stating they only received 1,200 of the $4,310.I have sent them copies of the NSDLS website that shows they received the full Pell.I did have to take a leave of absence from school in the last quarter of 2008 because of a family issue.I met with Cherie Tullis and she helped me get the paperwork to do a leave of absence that quarter and she was also the one who reenrolled me in January of 2009.The school at one point claimed I completely withdrew from school and that is why I did not receive the full Pell, however,I was only gone a single quarter and came back and finished a 6 quarter program in 5.Every quarter I attended I took over a full time schedule and at one point I was even taking 24 units at a time.When I met with Cherie she never mentioned any implications for taking a quarter off and never informed me that I even needed to discuss the decision with financial aid.The only reason I can foresee the full Pell not being awarded would be that financial aid never went back and updated my enrollment status for continuing the Grant. Regardless, I attached the print out from NSDLS that clearly shows Heald received a $4,310 award and this print out was from 2010 well after I graduated.Last week was the first time I received a letter regarding this loan.The letter was dated in the heading of July 20th and I had 30 days to respond; however, it was post marked Aug 2nd.I called to let them know I was actively disputing the loan and they told me they were not collecting on a loan they were collecting on an outstanding balance of $4,500.I emailed the woman I have been disputing the loan with to find out if this was in excess to the loan, but somehow the defaulted loan has magically turned into an outstanding balance and the loan no longer exists!The customer service representative from the number I called on the letter has told me on 8/6/12 and 8/13/12 that they are unable to dispute the loan.I signed a document in my exit interview stating my loans totaled to just under $16,000.Once I started receiving statements to repay the loans I realized it was closer to $22,000!When I asked the school they claimed they did not know what I was talking about even though I had the paper from my exit interview in hand.They told me it does not matter what I signed upon graduation it only matters who's coming after me to get repaid.I have had a total of 15 separate loans taken out on my behalf and was not aware of how many until six months after my graduation.I had no idea I even received a Pell Grant until I went back to figure out the financial mess I was left with after my graduation.I am seeking the claimed outstanding debt be cleared due to the fact that I was not told about this debt until a few days before my graduation.If I was told in January or in April of 2009 I would have refused it and used my right to transfer schools.I would never have agreed to an additional $4500 loan in April of 2009 because I was already receiving repayment notices for about $16000.The minimum payments at that time were over four hundred dollars a month and I could not afford them; hence the reason I went into financial aid in April of 2009 to defer my loans.I have yet to find a job utilizing this degree and my current University was only able to transfer a hand full of the classes I took at Heald because they view them as inadequate. I would like the full $4,500 claimed outstanding debt to be clear from my name for the reasons stated above.
Business' Initial Response